Kraft Heinz
Reviews and Complaints

I recently purchased some Kraft mac and cheese and was horrified when I opened the box and weird bugs came crawling out. As I'm typing this I'm shivvering over the thought that I could've eaten it if I didn't notice. I want to hear your opinion on this because I'm now wondering how the bugs got in there, is it used for coloring or flavoring but how did the bugs get in there in the first place.

This is a suggestion, NOT a complaint. I suggest you repackage some velveeta as the "real" mac and cheese cheese. Microwave it and pour it over macaroni and you have the best mac and cheese around. Tastes Better than packaged boxes and is better for you.

Given the recent spate of poor reviews for dry packaged mac and cheese products, you have a great opportunity to reach a whole new audience with your product.

Hello my name is roberta j taylor. I tried to email your customer service dept.
For some reason there was a problem with the site?
I'm e-mailing you, because i'm wondering why you guys don't make "jello pudding pops" any longer?
They are so delicious! My friends and family agree with me. We miss them!
Please bring them back:)
Thank you so much and have a blessed day.
Peace
[protected]@hotmail.com

To whom it may concern: I purchased this product on 7/21/2017 at walmart which comes with 6 tortillas, 6 crunchy tacos, mild sauce and the taco bell seasoning. The problem is I started to make the tacos and the seasoning was not in the package and it is frustrating because dinner was ruined. I never had this problem before and if I pay money for this product I expect all of it to be there. I don't know what you can do about it but just wanted someone to know that cares

I had bought 10 boxes of your mac n cheese and I have opened 3 of them and all cracked I'm black mold I am very upset I almost fed this to my kids and it was in my pantry with the rest of my food . I have only had these boxes 2 days and I'm afraid to open the rest the store I purchased them from has offered my money back but I would like a better apology and explanation of why this happened thank you so much

I have tried to contact you guys by phone several times this week but had been unable to speak with a representative. I hope you get my complaint and an able to help resolve this matter. I had this cheese for a little over a week and I went to use it and noticed mold on top of some of the slices. We have not had this problem occur before. The expiration date on the package is September 23, 2017. The numbers beside the expiration date is XCK 43 22:07. We are so disappointed that we lost out on this product.

Hi there, I purchased a lunchable for my 2 year old son. It is the uploaded chicken nugget lunchable... I debated on putting it in the oven but he was hungry so I decided to put it in the microwave instead to speed up the process of making him lunch. I opened the plastic package that the chicken nuggets were in and placed them on a Styrofoam plate with nothing else on the plate besides the chicken nuggets.. I then see out of the corner of my eye that my microwave was beginning to flash like there was aluminum foil in my microwave. I immediately turned the microwave off and took the plate out of the microwave to find the chicken nuggets with black burn marks on them and smoke coming out of the microwave which smelled as if I set a piece of paper on fire. So I called you customer service and I waited on hold for over 45 min when they finally answered the phone the customer service representative explained to me that I would be reimbursed for the lunchable and then proceeded to hang up on me when I exclaimed that was not what I wanted. I have and overwhelming unsettling feeling of what if? What if I did put those chicken nuggets in the oven. Then I would have never known there was metal or whatever material in those chicken nuggets and my son would have ingested them. Assuming it was metal in the chicken nugget.. that could have done a number of things to my son... I am very unsatisfied with not only the product but your customer service as well. I'm not going to stand by and get my TWO dollars back either... wether you guys make it right or I turn to my attorney. Something will be done. I am absolutely speechless and will be letting everyone know not to buy your products anymore. I do NOT take my children's safety lightly...

I bought your Macaroni & Cheese boxed product with pasta shaped like minions. I just made it and found it to be inedible and had to throw it away. The pasta, both alone and with the cheese packets, etc. added, was gray and gluey and it tasted as bad as it looked. I feel sorry for the children who were probably excited about the minions. The only resolution I am looking for is to have the product improved. Thank you.

I was making Alfredo Sauce yesterday and I purchased Kraft Parmesan cheese. I added the cheese to butter in the pot and the cheese would NOT melt! What kind of cheese doesn't MELT? what is going on with your products?I was trying to melt the cheese in a pan and it remain grainy and course. I will be taking a picture of the bar code and I am requesting my money back. I am totally disappointed with Kraft. Makes me believe all of the fake cheese stories.

4-8 oz blocks of Colby Jack Cheese. Date Code Nov 3, 1017 a-06-07-17:39 UPC [protected] I only kept one package. I purchased from Hy-Vee in Marshall MN just this past week. Went to use it for a bunch recipe that I was making for extended family and it was the weirdest text when I tried to shred by hand. It did not melt well and the taste was just off. I didn't even try to return to Hy-Vee, but thought I should let someone know at Kraft. Such a disappointment, the Kraft cheese brand has always been a trusted cheese to purchase.

July 16, 2017

So we purchased the Bacon Flavoured Kraft slices, I mean, who doesn't love bacon... only it didn't taste like cheese, or bacon, It was 100% nothing but pepper. Not even my non picky husband could stand more than a single bite of what was nothing more than eating pepper. You couldn't even taste the bread it was so strong. It should have been advertised as Kraft Singles: pepper flavour.

I would recommend pulling the product and reviewing its formula because bacon flavoured cheese slices sound awesome.

I would like a coupon for a free package of kraft singles to replace this one, as we had to throw the whole thing out.

On July 15, 2017 around 2pm, I bought the ranch corn nuts from a local shopping store. I always buy the ranch corn nuts when I visit this store. But today was a little different. The corn nuts tasted funny and I was wondering why but I didn't pay any mind until I poured some in to my mouth and when I started to chew it wasn't hard and crunchy. Instead it was this very big black chewy thing, I have no idea what it was, almost like rubber. It was very disgusting and I had to throw away the rest of the corn nuts.

I recently purchased a Turkey and Cheddar Lunchables because even as an adult I occasionally enjoy the quick and easy snack since I have to drive a lot and it's one of the easiest snacks to consume while in the car.
But The Carton I purchased was beyond disgusting,
The 3rd Piece of Round turkey seemed to have had a large clump of "Fat" and the Fat clump got thicker, and bigger as I went down the stack of Slices. It made me lose my appetite completely.
I had never seen anything like that in what's supposed to be a "Kid friendly" snack.

I really really want Kraft to bring back the Savory Chicken Noodles. Lots and Lots of people do! Even if it's just once a year. Like cereal and soda companies do.(count chocula, cranberry mist) I would buy cases of them! I have seen petitions all over the internet with people screaming to bring them back. I have seen copycat recipe sites all about Savory Chicken Noodles. None of them are the same as I have tried numerous ones. Just help a girl out and put them back on the shelves. My life would be sooo much better. And easier. Lol. Thanks

I bought 2 packs of lunchables to eat on my break and in the first one found a hair in my turkey. Thinking it could have been my own, I opened the second package only to find a hair right on top of the cheese. Needless to say I threw both away. I'd like to be reimbursed or at the very least I'd like two new packs of lunchables. If you need to contact me my email address is andy.[protected]@yahoo.com

Feeding my kids and their cousins lunch today and my nephew got a piece if Turkey that was obviously moldy. I am so grossed out! I wonder how many lunchables are just like this one right now? I hope people are checking their kids food when they eat them. What I thought was a nice treat for lunch has now grossed my nephew out so bad he won't eat. Hopefully he didn't swallow tainted meat.

I buy this for my grand daughter alot. She loves it on everything.
This afternoon i open a brand new bottle myself and poured some into our bowl for dipping carrots etc and this came out with the dressing.
Being the case that im alone disabled and live on 800 a month this is a big disappointment. I have to bugget everything from food ro toliet paper . This being one of our most important things in the house for our daily meals and the amount that i buy i dont have the money to lose anything.

Can you please make an instant pudding and a snack pack pudding that are not made with dairy. I love the sugar free and would hope that would still be an option. Instant mix that can be made with almond or coconut milk preferably a selection that includes butterscotch! I have made the pudding with "lactose free" milk but that milk is kidding itself. Thanks so much

Firstly, I have spent many hours on hold to try to solve this issue and no one came on the line or after 2 hours of holding my call was disconnected. Not good that a customer for a week cannot get a person.
I purchased a few maxwell house original flavor coffee only to perk and the coffee was nut flavored. I cannot understand how that would happen.
The skew #[protected] is from one of the plastic containers.
I would appreciate if you can do something because coffee is extremely expensive .
Thank you for your assistance in this matter
Audra DiBenedetto

I purchased a box of cheese and it appeared normal until I cut it open and there was green white brown debris which appeared to be mold. It was throughout half of the cheese. I was completely in shock and immediately began vomiting, I do not think after this experience I could purchase anymore Kraft products. I thought that this should be brought to your attention. I went to the store Fiesta where I purchased and demanded the manager check the remaining boxes and they too were contaminated. Please address this issue. Thank you