LA Fitness International
Reviews and Complaints

LA Fitness is full of corrupted employees starting with the manager. I joint LA Fitness in January of this year and in the same month I withdrew myself out of the gym and in February I get over $700 dollars in charges that’s as of today no one wants to credit my account I spoke to the manager of the club his name is Renato he is cross eye and all he tell me is I am sorry for those charges and I asked him how can they charge for services that I never received and he does not care. So I guess I will talk to my bank because they are refusing to give me my money back this to me is a gym with a license to rob anyone. Then the manager all he did was laugh next to his co workers. That’s how ethical this gym is that they make fun of the over charges.

I am getting money taken out of my pocket after the cancelation if you know how to sue for full refund and retribution i need help to get my money these corporate pigs are taking my money hebrew or chinese i see them as one i want my money back these people are not human their demons that takes money as a joke

la fitness manager unlawfully and without member’s permission, cut out the lock of the member’s locker, opened the member’s bag and searched through personal belongings, claiming that another member left her belongings in the same locker earlier. police was called, told the manager she did not handled it properly and professionally, called her an idiot but could not find a criminal intent, since nothing was missing. la fitness corporate offices could not be reached via e-mail. any suggestions?

I am commenting about some lack of strong management at this gym. First, I have noticed that the male trainers (working or not) seem to talk a lot to the attractive women while they are working out, even though it's a policy to keep conversations to a minimum. It's pretty clear to me these guys are looking to use the place for pick ups, and frankly, any other profession would clearly not find it acceptable to prey on customers in that fashion. I attend daily, am an avid fitness freak, and am not female, but am married with all daughters. So, I can just say, I wonder what all those fathers out there would think of their daughters being preyed on. Second, no one at the facility enforces the rule to put your weights up when your done. I hope those lazy persons would consider that their mother or father may not being able to pick up those weights you leave laying all over. There's plenty elderly out there that may trip or get hurt picking up after the mess. So, I look to see if anyone is enforcing, and they just simple AREN'T. The workers congregate at the desks and the trainers sit in the offices and stare at the women working out. I think I have seen the manager, and he flirts with the women along with the rest of them. The trainer that touched the woman on the first comment, I think I know who that was, and that guy is a creep. I would have wanted her to make a bigger deal of it, like "please don't touch me like that" very loudly, so other woman can see the creep for what he is. I don't talk to anyone at the gym, and frankly don't use it as a social medium like others. I do my workout, do not intrude on others working out, and try to remain respectful. If there's someone that decides to work out next to me that makes me feel uncomfortable, I very obviously pick up my gear and weights and move to the other part of the weight area. I feel sorry for the women going to this gym.

my name is Abdulelah when I was at LA Gym on little road In Arlington Texas Last week the personal trainer Benny .C and i where working out in the work out chair when he told me to move the chair i asked him where he would like for me to move the chair and he started to scream at me if i don't move the chair it will be my last day at this gym but he never would tell me where or what he wanted me to do with this chair after i had already payed for my monthly membership i asked for the manager and he told me he was the manager which he clearly was not after i talked to the manager i chose to cancel my member ship this trainer completely embarrassed me in front of all of these people i felt it was completely degrading in the way he treated me and the way he conducted his work ethic was completely unprofessional i would after my experience here would never recommend any one to this gym even as i try to finish my last month he continues to badger and harass me by making little comments around me to the other training staff to day i asked for help from one of the other trainers and he told me that he could not help me because Benny .C told them not to help me all i ask is what any one or even the corporate office thinks i should do about this incident

I'm nowhere near L.A. ; I actually live in Australia, but as a personal trainer myself I find this absolutely disgusting. Firstly, nobody should be touched unless they wanted to be. In fact, we're taught that you should instruct someone by explanation and demonstration and only then after that, with their permission, be 'hands-on' in instruction.

What disturbs me more is the attitude; a woman's dignity in question because she's 'exposing' herself? What sort of gym is this? This is inappropriate conduct and should be dealt with accordingly. Also, why are they ignoring a paying customer to inform someone else that they're 'losing their dignity'?

This business should really re-consider their work ethic and adjust it to the 21st century.

I sighed up to be a member at LA Fitness in Monroeville mostly for the dry sauna and late closing hours. Shortly after few visits it started to become a problem, cleaning staff always shutting down the sauna for cleaning reasons and being very rude about it. So if you are like me, who likes dry sauna, and has sore muscles that need to be loosed up, find another gym that is more sticked to their employees for customer service.

Ok here is a story of LA fitness

I called the Alhambra Branch located at 412 East Main Street, Alhambra and I spoke to a person name Tony, he offer me the membership at $799 for 2 years and then 99 for renew plan. I told him I will think about it, I called another branch at Pasadena at 201 S. Lake Avenue Pasadena, CA 91101 the person who I contacted with is name Edward Vazquez, he give me the same deal, except I only have to pay 600. So naturally I took my time off work, drive to Pasadena (traffic with hell, took me over 1 hour drive, then I have to pay for the street parking as well) and sign up with Edward. Later that day Tony called me and found out that I sign up with another branch, then he proceed to sabotage my deal on purpose (which I didn't give him any permission to look into my membership plan), he called his superior and then later I got a phone call from some guy from the Alhambra branch told me the deal I had is canceled, he told me the deal I got was not legal. Then I asked him how was that not legal? I called your Gym phone number, speak to your employee, got the quote from him, I drove down there to sign up for membership, at what point the action I did was illegal? He didn't answer that, then I asked him what is your name, what is your employee number, how can I know you are legal and what you tell me is legal, he give me his name as Edward with no last name and did not give me his employee number, then hang up on my face promptly which I did not finish talking with him. I called back on the phone he called me from the phone number he called me, and there is no one name Edward work there, basically he flat lied to my face. I now hold in my hand a legit contact of my membership which I paid for with off work time, and just by 1 phone call from them, it is now a worthless piece of paper. This is

NO NOT DO BUSINESS WITH THIS GYM, they deliberately sabotage their own customers, and fight among themselves, they do not keep their word, they are not honest to themselves, they are by far NOT honest to their own customers. What you are dealing is the worst of the worst of corporate American, avoid this LA Fitness at all cost. Never join them if you can. And feel free to copy this message into other forums or message board if you want. My email is jackliu239@gmail.com I can provide you with all evidence what I talked about today. If you need a copy of the contract or my phone record, just email me. I want to expose to the world the true nature of LA fitness.

TIRE OF GETTING RIPPED OFF MY A PLACE THAT WAS DIRTY AND NOW I HAVE TO KEEP PAYING FOR IT

HI THERE I WAS A MEMBER ALSO AND FOR A GUY IT WAS A SCREWED UP SEEN I WENT INTO THE SAUNA AND THERE WHERE GUYS IN THERE DOING SEX CRAP IN THERE I NEVER DID SAY ANY THING I JUST HAD MY KIDS AND MY WIFE NO GO THERE ANY MORE AND THAN WE JUST MOVED OUT OF STATE, WE HAVENT BEEN GOING THERE FOR OVER 6 MONTHS, , BACK IN NOV LAST YEAR WE CLOSED OUR ACOUNT AND NOW WE ARE STILL GETTING BILLED, TRYED TO SOLVE THIS PROBLEM BUT HE SAID HE COULDNT DO ANY THING THE GUYS NAME WAS MATT A REAL PEICE OF WORK, I SENT IN THE REQUSTED FORM FOR CANCELATION AND STILL GETTING BILLED FROM A BACK ROOM SEX ROMPAROOM PLACE THAT MADE ME FEEL REAL SICK TO MY SELF FOR WHAT I SAW, DONT GET ME WRONG IM NOT LIKE A VIRGIN OR ANY THING BUT GIVE ME A BREAK IM NOT GAY, , , THIS WAS AT LATE NIGHT AND THE LIGHT WAS OUT IN THE SAUNA SO WHEN I OPENED THE DOOR I COULD SEE EVERY THING, , SO I TRYED OT TELL THIS TO MATT THE SUPERVISER AND HE CALLED ME A LIER COOL ITS OK NO PROBLEM BUT I DON'T WANT OT BE BILLED FOR A PLACE I DON'T GO TO CAN ANY ONE HELP ME OR DO I NEED OT CALL MY BANK FROUD DEPARTMENT IM OK WITH THE GAY THING CUS MY NEICE IS BI BUT NOT OK TO PAY FOR IT AT CERRITOS CERRITOS
10802 ALONDRA BLVD.PLEASE BE ADVISED AND IF YOU THINK OF GOING TO A GEM MAYBE DOING IT AT YOUR OWN HOME
CERRITOS, CA 90703
[protected]
MY NAME IS CHIP FITZPATRICK AND IM NOT AFRAID OF DSAYING WHAT I SAW AND THIS MATT MUST THINK ITS OK TO LET IT HAPPEN SO GOOD LUCK FINDING SOME WHERE ELSE TO GO, , , , AND FOR THE COMENT THAT ITS BEEN FINE AND DANDY WHEN YOU WENT FOR HOW LONG ALONG TIME YOUR NOT A GUY AND THIS IS NO ACCEPTABLE IN ANY TERMS I WANT MY MONEY BACK PERIOD

(1): ALL major gym chains are in fact out to get as much of your money as they can. I have worked for a few and let me tell you...it's your [censor] if you don't meet quota. *however* ...damn them for turning a profit (lol). Not defending them, just pointing out that a lot of the complaints I saw and read now are from people not getting what they want. Go buy a car and figure out in a year you can't afford it. The bank will sure take it back, but your credit will take a beating and they are going to try real hard.to get the remainder of what you owe, even though they got the car back.

On to personal trainers. This is a 50/50 gamble. You don't generally find so-so trainers. They're usually really good or total crap. I have to give 24hr fitness some credit there. Their trainers are typically good. If you are new to fitness and your trainer isn't spending a significant amount of time showing you the CORRECT way to do the exercises, run like Gump. Otherwise they are allowing you to simply go through the motions. Cardinal sin. (Fwiw, I've been a certified personal trainer for 12 years).

Lastly, I work out at la fitness. The front counter staff is quite courteous, the trainers all suck, and the sales staff gets rotated like perishable foods in the grocery store. The equipment is decent and the monthly fee is reasonable. My complaint is that they seem to have been really pushing for memberships lately and the gym has gotten crowded. They put up some huge 42" screens to advertise their services on while there aren't enough of the personal lockers (the small ones on the workout floor used for personal belongings. Oh, and I don't feel sorry at all for the person who had their lock cut off. I mean this with a little humor, but it has always irritated the [censor] out of me when people "lay claim" to a single locker. 24hr has a separate locker room for people who want to pay monthly for a personal locker). I will be leaving la fitness to go back to another, smaller gym in the next few weeks. I am glad I found some info from all of you about their practices, at least as it's been perceived by those who posted here. I will sure as hell send any paperwork certified mail, signature required.

I have been a faithful member for many years and I frequent the La Fitness Clubs in PA near my home. Many people join LA Fitness because they have a pool/sauna/spa. With that said, the Montgomery County, PA clubs always have issues with pool or spa and more than half time it's closed for maintenance!

PLEASE FIX AND KEEP IT SERVICED FOR GOD SAKE!

I got ripped off to the tune of about $150. I went regularly. The story is a long saga but they were able to lie about refunds and used a NEW card they said they needed for crediting the refund. They charged it instead. Do not trust them if they say they will refund but need a different card. It's a way to get around legitimate cancelations and get extra money by deception. They weren't locking the doors at night due to staffing issues and staff was quitting regularly due to safety. The treatment by male manager was at best unacceptable. They played music like "Black Betty" FREQUENTLY. When asked to at least turn it down... they turned it up. The treatment by the corporate male staff was even worse. He called me a liar. The women staff quit. No one gives a damn nor can anyone do anything about it.

I have had executive membership for years.
I payed 50 dollars for anual fee.
LA fitness facility closed and opened signature club in Ann Arbir Michigan, and my old membership is not honored, I have to pay
new initiation fee and monthly due as a new member. There is no regular LA fitness facility in town.
Do I have to take legal action?

Allowing women employees to inspect man's locker room. we are undressed!

Update
Soon after I wrote my grievance of Sep 3, 2018 on this website, I filed the dispute with my mastercard company. They wrote that the merchant has 45 days to respond and that I will hear back from them. Since then, the charge for the personal fitness training has been put on hold and I do not need to pay it for now. The credit card company has put a credit on my account for this amount. They wrote that they will get back with me when they have heard from LA Fitness.

Also I have called LA Fitness several times and have spoken with and left a message for Sarah. She called me back, and I was surprised because she had put me off many times and days, but she said that LA Fitness has cancelled my contract and will not charge my credit card any more. I asked her if she would send it to me in writing and she said she will send me an e-mail. I thanked her. I was really glad, but did not trust her. I have checked my credit card statement online daily since then and there has not been a charge on it, so it looks as if her word is good, but I have not received the confirming e-mail as of this writing.
After I had hung up I remembered that I had not asked her for a credit of the first monthly charge for the personal fitness training, but I think this will be resolved one way or the other.
I urge all the people who have been wronged by LA Fitness to contact their credit card company and file a dispute. I think filing the dispute and their contacting LA Fitness has brought this reversal about. Maybe your credit card company will do the same for you and hopefully will help you get it resolved.

I had a 6 months agreement which had run out. Then they created a new agreement with a new number and new processing fee and a new enrollment fee for 12 months and electronically signed that contract S o F. After I saw the charges on my credit card statement I called LA Fitness and asked them what that means. They said it means Signature on File. So when my agreement was finished they started a new one, for twice as long as I had before, without telling me anything about it. Not only do they have my signature on file, they also have my credit card on file and can charge it whenever they want. I called my credit card company and asked if I can cancel it, and they said because it is a master card they can still charge on it even if I cancel it. They said I should file a dispute with them and they would contact LA Fitness and try to get the agreement cancelled. They also said that LA Fitness can take 2 billing cycles to respond to my dispute. They will surely charge every month. When I hear back from either one, I will post it here.

We write corporate every week and send pictures.

They do not care.

There is no club pride at LA Fitness.

All we want is a clean gym to work out in.

Again we write emails and send pictures every week and there is no change.

Everything Needs To Be Changed in LA Fitness Miami Its 2018 Guys Dirty appearance the bathroom looks like it's from the 90s so does the weights and everything in there does not look good at all you have to make people feel good where they are working out and especially if they are paying For a Membership to work out in your Gymnasium