La Quinta Inns & Suites’s earns a 1.1-star rating from 702 reviews, showing that the majority of guests are dissatisfied with their stay.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
damage to ceiling at room 109
The ceiling was damaged and starting to fall apart. The damage was located above the shower. I was asked to change rooms and no refund or free stay was offered. Our stay wasn't as described.
I usually stay at Holiday Inn but I was giving La Quinta a shot. I guess I will just go back to Holiday Inn 3 times a month. I figure I spend around $1000.00 per month on hotel rooms. If you make this situation right I will come try out La Quinta 1 more time. I haven't shared my experience on Facebook and social media yet.
Waiting for your response,
Lindsay Bedford
didn't receive the room that booked and paid for and have small and uncomfortable room
Email id # [protected]@gmail.com Date of Incident : 07/17/2019 Orbitz Itinerary No # 7450723232220 Confirmation no # 88865EC025822 Our Flight was delayed 4 hours from New Jersey and reached there at 2:30 am instead of 10:30 pm. I called around 9:00 pm from New Jersey airport and explained them that we are reaching there late night, not sure what time...
Read full review of La Quinta Inns & Suitesunethical behaviour
On Thursday, July 18th, around 11:30am, I checked into the Westminster La Quinta in Colorado. At 9pm that evening, I noticed a tiny ant farm underneath the dining table in my hotel room. The ants were feasting on what looked like a very dried piece of sugary food. Apparently house keeping did not do a very good job cleaning this room, because I also found a...
Read full review of La Quinta Inns & Suitesdirty, service, breakfast
The room seemed dirty, carpets had crumbs and rips. When we went to breakfast the syrup was so watered down it had no flavor and made the waffles soggy. The milk was watered down and the oatmeal was not cooked so basically there was nothing to eat. When I went to tell the front office lady and all she said was "Thanks for letting us know" no sorry at all!...
Read full review of La Quinta Inns & Suitescheck-in, ac, double charged
My name is Tenisha D. this was my first time at a Laquinta. I was under a booking confirmation # 2112466731 ans we checked in on 7/20/19. The confirmation was for 2 rooms double bed at 71.67 each room. When we arrived the systems were down and one of my credit cards was swiped twice, nothing was charged on this one, I then used another one it didn't go...
Read full review of La Quinta Inns & Suitesmanager
After being quoted a high price for a block of rooms by the manager at this hotel. Our party discovered a cheaper rate using our AAA discount. This upset the manager because the $5 discount he offered didn't compare to the $15 we were saving using the AAA discount. This upset the rude manager who began calling people in our party, and cancelling other...
Read full review of La Quinta Inns & Suitesover charging, only paid half of credit charge
Husband and coworker split the cost of a 3 night stay at Laquinta Inn & Suites Corpus Christi South. Coworker paid $109.02 on his card ending in 9851, my husband said up front that he was paying cash for his half. My card was also charged the exact same amount for the entire stay and said it would be refunded in 7 to 14 days. Wyndham Rewards# 146354426C...
a/c and hole in the ceiling near the front entrance!!
Hi. My name is Tyler Beffa and I'm complaining about the AC not working in my room. I have it set on 68 but feels like it is on 75. Also, near the front entrance in the corner is a big hole that is exposed for everyone to see. I think that someone needs to come out and see the damage. I am staying at the Laquinta in North Kansas City off of Armour and...
Read full review of La Quinta Inns & Suitesthe price we had to pay.
This is the first time we have ever used La Quinta Inn. After a long day of driving we ended up in Wilsonville CA. The nearest facility was the La Quinta Inn.
With the name of the property and its reputation we stopped in. The ungodly price of $217 was quoted. This was after we requested any discounts for seniors or military. My wife was so tired we agreed to this price.
We felt this was a complete ripoff. The facility was not worth the price we paid. Of the many facilities we stayed in during 3800 miles of driving from Arizona this was without the worst of all of them. The property was obviously much older than most and was in the need of some TLC.
What we used was good, two beds and the normal aminities. It damn sure was not worth the price we paid.
After getting home and looking at prices most for this property started around 100 per night and touted discounts for military.
Again we were ripped off and you bet your [censored] we will never stay in a LaQuinta property again.
mini suite
My family and I checked in the La Quinta at 3970 Paradise Rd. around 11:00pm 7/12/19, The elevator smelled of cigarettes at what we thought was a non smoking hotel. Upon entering the room that smelled of Marijuana and cigarettes, we couldn't get one of the TVs to come and had to call someone up to fix it. Most of the appliances were unplugged, the light...
Read full review of La Quinta Inns & Suitesroom
Look at the pictures and please tell me if this looks like a $200 a night hotel to you. The room smelled and was disgusting! The toilet was leaking from the bottom and was only given towels to plug the problem. The phone didn't work. So, we had to use our cell phones to communicate with the front desk after going through all the options to get a...
the attitude of david, who is working front desk
Your employee David, who is working at the Elkton Maryland La Quinta, behavior was unacceptable and uncalled for. We called the front desk at 1030pm on 7/19 to ask for two additional blankets. We have three people in the room. When i called to ask if two blankets could be sent up, David gave me an attitude and said they dont send up blankets and that I would have to come and get them. I asked how long since he didn't provide that information. He said 10 minutes. He then called back and questioned how many people I had staying in my room. He said it showed 1, I immediately responded it was three. He questioned how many blankets i should get. I sent my daughter down and he only gave her one. When my wife called to ask why he said that he said she was being ridiculous for asking for extra blankets. He was rude and belligerent. When my wife and I went down to the lobby to confront him he continued to be irate and rude. I have never experienced this in any hotel Ive stayed in. We travel constantly for our lacrosse club so we experience many different accommodations. I am very upse with the treatment we've been given and I am reluctant to stay at your hotel in the future. I hope you reprimand this employee for his unnecessary behavior.
my son's ipod
We left the room around 10:05 a.m. today (July 19th) . And was gone a few hours, we made it back around 1:38, and when we came back to the room, my son's ipod, which I left by the TV was gone . I asked the front desk about who cleaned the room and they said the lady didnt see anything . But I specifically left his ipod which was unlocked by the way, by the...
pool / side doors
I have been here for a week, I have asked everyday about the door nearest to my room to be checked because it does not open with the key card & it was never fixed . I checked in Monday & was busy all week with work . just yesterday I was able to go in it in the evening...not noticing how disgusting the water was. . This morning ( Sunday) I went out & looked...
dirty room, unprofessional staff, terrible customer service
On 7/7/19 my family checked into the La Quinta by Wyndham in Richmond, VA. The room was filthy (dead bugs, smell, smears on the headboard and walls). I called the front desk and was told ahe cluld give me lysol wipes. When I went down to the desk I said it was ridiculous that I'm on a vacation and am expected to clean a room I'm paying for. She offered to...
service
The night clerk Jackie Monday & Tuesday night continues to demonstrate poor customer service. I have never ever in my forty years of living gotten into a argument with a clerk over asking "please give me a 5am wake up call" And when asked is it set, the clerk continued to be condescending, dang right rude & ignorant. Yes their was words, which it wa...
Read full review of La Quinta Inns & Suites and 1 commentno one is answering the telephones and mailbox is full 100% of the time
Today I called the LaQuinta directly to make a reservation. There was no answer, I went to voice mail and then I was told that voice mail was full. I would like to say this was the first time this has happened but apparently this is the norm. My sister stayed at this hotel a few months ago and I ran into the same problem when trying to reach the hotel to...
Read full review of La Quinta Inns & Suitesmanagement unavailable to speak with paying customers
My company has a guest that has stayed at this hotel frequently, in fact sometimes a month stretch at at time. The most recent times I booked for her were a awful. The managers told her she could get $65 a night rate due to the frequency and length of her stays. I called to book the rooms for her upcoming stays and the person that answered the phone...
Read full review of La Quinta Inns & Suiteshotel room and staff
Upon check at La quinta Inn & Suites, the front staff clerk asked an entirely too personal question, which was highly offensive and unprofessional. Entering the elevator, there was a sticky residue on the floor. Water on the floor in the hallway with no caution sign, unsafe conditions. The bedroom was dusty, there were stains on the bathroom floor, the ceiling in the bathroom had been previously damaged and unattended. Rather than clean the room the staff sprayed air freshner which triggered a negative reaction with my allergies. These issues pale in comparison to what I found next. There was a brown stain smeared on the bed spread, how disgusting and atrocious! The mind can only wonder what could stain a bed spread and be brown in color. This can only attest to the cleanliness of the staff and La Quinta Inn. The breakfast area was equally as disgusting and despicable. Food residue everywhere, trash cans overflowing, unattended food stations! Nothing less than horrible.
With my large social media presence and influence I will share my experience with all my followers regarding my stay at La Quinta Inn & Suites 53 Industrial Highway Essington PA
I not only demand a request, but also proper compensation.
I SLEPT IN A BED WITH A BROWN STAIN THAT WAS SMEARED ON THE BED SHEETS, no one will be able to apologize for this deplorable room, or for putting my life and families life at risk.
[protected]@gmail.com
check in
We had a reservation through booking.com and arrived on July 2, 2019 at 11:25pm at Laquita Inn and Suites in Bowling Green, KY. Upon entering, we were greeted with a sign that said the staff was busy assisting another guest and will be back shortly. It said to use the phone to the right to get assistance. We waited and then used the phone which rang to the phone on the desk and asked us for an access code. I tried using my cell phone and used the number on the website and got the same result. Another guest came to the lobby and said she had seen the lady staff earlier there talking on the phone about how hard it is to raise a baby on her own. We waited until 12:15am, wrote a note on a napkin and left it on the desk saying when we were there and to not charge us. I'm sure if security footage is checked you will see us waiting all that time. We had to go to the nearby Microtel by Wyndham to get a room and checked in at 12:35pm. We had an 8 hr drive that day and just wanted to sleep to prepare of our 9 hr drive the next day. I called La Quinta Inn on July 3 and when the staff checked she said she didn't see anything about my note I left and said my reservation had been cancelled with no charge. It would be much appreciated if Wyndham would try to make this right with us by refunding us the Microtel in Bowling Green's charge. I did take a picture of the sign left by the attendant with my napkin note next to it if you need it. It was a very frustrating situation. Gretchen Saboe. [protected]@yahoo.com
La Quinta Inns & Suites Reviews 0
If you represent La Quinta Inns & Suites, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of La Quinta Inns & Suites complaint handling
-
La Quinta Inns & Suites Contacts
-
La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 4 4 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
-
La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
-
La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
-
La Quinta Inns & Suites social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all La Quinta Inns & Suites contacts
Most discussed La Quinta Inns & Suites complaints
employee has stolen our camera!Recent comments about La Quinta Inns & Suites company
Room and management
Choice Hotels
255 reviews
Preferred Hotels (iPrefer)
5 reviews
Hotel Pigeon Forge Inn & Suites
9 reviews
Sandpiper Beacon Beach Resort
8 reviews
Nomad33
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!