La Quinta Inns & Suites
Reviews and Complaints

hello my name is Donyae Molett I recently stayed at your la palma California location.. your customer service was nice.. now as for my room it smelled of urine and my tv did not work.. they were able to switch rooms for me I was willing to pay more . I got to the next room 327 from 326 and the toilet did not work and the tub was dirty inside heres a pic. There were lil bugs nats flyin around i was completely disgusted. My children and I were there . I paid almost 300.00 for these nights and it was the worst room ive been in ever .. please respond accordingly my email

I am retired and my wife and I stayed at LaQuinta located at 10555 Reiger Rd, Baton Rouge, LA 70809 checking in around 8:30pm on September 28th and checking out at 11:50am on September 29th.

I am not one that normally complains, however, our experience and this facility was so deplorable, I feel I should bring it to your attention.

The front outside of hotel had cigarettes butts and trash near door and around benches.

Severe water leak in hallway which you HAD to walk through to get to our room.

Hallway carpet was dirty and had not been vacuumed.

Room was not clean.
Toilet had "grunt" on insides of toilet (not cleaned); shower/bath had scum on edges;
dirty used washrag was left hanging on shower curtain bar;
found a cigarette lighter on the floor by bed; dresser drawer had 2 unused ladies sanitary pads and an open box of KY jelly in it.

When brought to the attention of the night clerk, he was apologetic, but offered no remedy or took no action to rectify situation.

We had traveled and previously made the reservations to attend a wedding in the area the following morning, and unfortunately, there was a major college football game so the hotel and others in the vicinity were sold out.

When I brought to the morning clerks attention upon checkout, she was apologetic and said she would "mention it to housekeeping".

I/we will NEVER, EVER stay at a LaQuinta again!

Absolute ridiculous and horrible experience!
We felt like we were staying at a hotel; where you could rent rooms by the hour.

I hope you can get it straight.

Respectfully,

Philip Escude'

For the third day in a week my suite has not received any housekeeping services. No towels, bed not made, trash not emptied, no vacuuming, no replacement of soap/shampoo, etc. After the first two times my wife and I complained to the Manager. We thought the lack of service was rectified. Now we return from a long day trying to put our house together due to flooding to return to an evident lack of caring for the customer. The young lady at the desk just told me "I don't know what's going on with the housekeepers." Well we don't know either.

I had just started working there as a housekeeper well as soon as I started had no idea that I was going to be training in laundry for 2 weeks while the girl in there went on vacation, I had done laundry before in other hotels and knew what I was doing and how to do I did one week and got told by the manager on duty that I was too slow and they were pulling me out to do rooms which really affended me and hurt my feelings I ended up crying and should of walked out but stayed to gety hours in I ended up not coming back there again ! I think that manager should be fired cause he was a jerk for what he did to me and I am never ever working for laquinta inn again ! This is the laquinta inn in moon township by the airport ! Thanks !

I recently stayed in your Missoula hotel. We had 2 rooms. The reason for our stay was my Dad was having heart surgery the next day. One room was so he could rest. They are currently roofing the building, the noise was so loud, that there was no chance of rest. Between all the equipment and dumpsters, there was no parking. No mention of this when the reservation was made or we would have stayed elsewhere. Very dissatisfied!

On Tuesday the 25th of September I was pushed by a coworker Aurora. I have been bullied the entire 3 months I have been at la Quinta in Reno NV. GM Erin acknowledges this but I have seen no action. I have been in her office more than once the bullying and twice in tears. Still I went to work and still was bullied by Aurora and Elena who has been there for 10 years. I understand Spanish which they thought I didn't during mine and Aurora confratations Elena cussing me out. I have told this Erin as well. Other coworkers have complained and Erin has told us to "stand our ground".The day Aurora pushed I texted Erin to let her know the problem. There was no call or text back from her as I thought if one of my employees got pushed IMMEDIATELY would I want to address the situation. She did not as to that is why I choose not to go back.The 24th Erin had allowed Elena to have her son at work. This is just another example of what Erin allows these woman to get away with. There have been days I did not show up for work because of the bullying. I truly loved working there and got along with EVERYBODY never have I had to deal with such at a workplace and I wish nobody else would have to go through that. This is why I am writing this. I don't wish to go back but that something is done for future employees. I thank you and appreciate for taking the time to read this.

This is a letter I send to your GM after she fill out an incident report, no one have done nothing. I want all my money back, this is terrible way to treat your custumers.

Good morning Star Golato,

My name is Alejandra Risso, I'm currently staying in Quality Inn, 1505 Belvedere Rd, west palm beach. We arrived Thursday morning with my parents and my 2 daughters in law. I rented 2 rooms one for the girls and one for my parents and I. It is our first time in Florida, we just moved here after a long journey from NY. We needed to stay in a hotel until the moving company gets here. My dad is also going to start dyalisis a couple of days. To my surprise even though the rooms looked good, during my first night I felt bites as I was sleeping. When I woke up my right arm, left hand, right and left leg had multiple bites. I went downstairs and spoke to Karen who I believe is your manager. She had no life when speaking to me, no compasion or sympathy. She looked at me like I had three heads. I asked to switch our rooms which she did, but she did not offer to help me with medicine or show any concern that this happened to me. This is a serious matter. Tomorrow we will be checking out, and I want some kind of compensation. I have felt terrible these past few days, feverish, swollen and worrying about getring an infection. I could not go to the emergency room because I do not have insurance here yet. Attached below are pictures.
Star Golato GM, and Karen manager very bad customer service, even the staff said they don't know what are they doing.

Sincerely,
Alejandra Risso

Sent from Yahoo Mail on Android

On 9/1/18 I ck'd into LaQuinta inn Tucson East 6404 E Broadway at 5:30am after driving ALL night. your website showed a 2 queen room @79, I got 2 fulls. Yal charged me 2 nights stay to sleep from 5am to 5pm. WHY? I've complained about this twice with no response! I go to yall ALL the time! I'm a reward member! I deserve better then this! I know your clerks get bonus or commission for rooms sold as the clerk tried to charge me MORE for the 3pm to 5pm . That's ridiculous! 80 bucks for 2 hrs!

Recently my husband and I had an overnight stay at your location in Silverthorne, Colorado.The date was 9/13/18.Folio#0891358262room 632
the evening started out on a positive note. The facility was clean and inviting, as was the staff.An extra plus was that it was pet friendly.As we entered the room that was chosen it was not clean. Not a big problem -just got another room assigned to us.
We had a busy day and looking forward to a good nights sleep. However that did not occur.Trying to sleep in a stifling hot room was impossible! Several times we tried to adjust the thermostate, showing a 64 degree reading.We thought that would solve the problem BUT it did not!
In the morning we reported it to the front desk and it was turned back on us "it was your fault " We had tried to call the front desk but the voice mailbox was full. We tried several times then gave up.The response was "we should have kept trying"?
We were told that "it was our fault for locking up the system in the room.Our next days activities had to be canceled due to fatigue.
Please correspond to our dissatisfaction. I feel our charges should be refunded to us.
My email is j.m.[protected]@gmail.com. Jan Beckwith

I live an hour and a half away and decided to stay here bc it is close to my class, and provided wifi. Honestly, it was the only hotel available in the area with the notice I gave, but have never been disappointed with la quinta so assumed the price was a fair Priceline deal, not a reflection or the services or product I would recieve.

I walked into my room and there was a discharged deodorizer can on the floor. I immediately walked out not wanting to inhale chemicals. The maintenance tech removed the can and I returned a few hours later. Honestly, I assumed it was due to someone possible smoking in the room. When I got back from dinner, I could smell vomit.

I went down to see if there was other rooms only to find out the hotel is over booked, and there was no room I could be switched to. But what I found as I sat in the lobby studying vs my quiet room- which is WHY I stayed here tonight. So that I could study in quiet, the night before my big exam. I could have been home with my family in an environment that was semi noisy, possibly smelled like my cinnamon broom and rhat "mom laundry smell". My kids would likely have woken me up many times, but it would beat the sleep I'll be getting in the lobby bc the room Is completely vile.

To top all of this off, I came here to study which I could partially handle in a an environment that has noise; but no wifi?

For real? Now I'm stuck sitting in a lobby, no wifi -my Kaplan learn won't load on my phone, and I really don't know that I can sleep in my vomit smelling room.

Several people have checked in since I've been here, I feel like I wasn't switched bc they didn't want multiple people dealing with vomit smell in their experience tonight.

The kind front desk clerks politely told me a manager in the am may be able to help. The problem is, that will not help me with my studying or getting a good night's rest before my real estate exam tomorrow.

We chek into the La Quinta, Savannah, GA/Midtown on 9/24/2018 thru 9/26/2018...
Front desk staff very pleasant and efficient, but after checking into room #151; I immediately killed a roach in the window, no fridge nor microwave (not mentioned on the web site I used booking.com. Two of my friends are diabled, one fell twice on the way to ice machine due tostanding water on sidewalk that was slippery...2nd day moved to Room #154 with fridge and microwave for $5.00 more (waived) Staff provided and dolly type deal to move all the stuff we had brought with us..In this room I found and killed a spider crawling under m pillows on the bed I was to sleep in, several small insects that were crawling on bathroom floor, a magot on the other bed, etc., etc...just kept finding and killing bugs..,

This after i was down at the front desk bragging how nice they all were and especially Alicia - who I would like to give a special recommendation she is very efficient; but, nice, professional and very sweet...But, we would like a credit for the room or some type of comp...Love everything but the bugs are a big problem

I had a reservation for a room at the La Quinta hotel in Nashville, Tennessee (2345 Atrium Way, Nashville, TN). I stood at the front desk for 20 minutes waiting to check in. There was a sign at the counter stating, "Be right back. Helping another customer." A line began to form. Finally, a woman came around the corner and said she would be there in a minute. She offered no apology to me or the other people waiting. Her name tag said she was the front desk manager, Heather. Just thought I'd suggest additional training for your managerial staff as she was as abrasive as a cactus.

Thank you for your time.
Heather Stutzman

We spent two nights at the LaQuinta Inn in Tuscaloosa, AL. It was, by far, the worst experience I have ever had! When we opened the door to our room, we were hit by the smell of mold and dog urine. The carpet was stained and sticky. There were stains on the ceiling and mold in the sink and shower. The maids had only left a half roll of toilet paper, two towels, no tissue, and one bar of soap. There were no extras of anything. We had to make a trip to the front desk for more supplies. At one o'clock in the morning, the alarm clock went off. I suppose a previous guest was kind enough to do that for us. The next day we left for the football game, hoping we would have clean towels and a fresh room when we returned. But, NO! We had NO maid service. We returned to unmade beds and dirty towels. No extra toilet paper or soap. The worst part of this whole experience was the amount of money we paid. Each night was $460! We paid almost $1, 000 for two nights of hell! This is highway robbery! DO NOT EVER STAY AT THIS HOTEL!

Good day,
We are writing to you in regards to our recent stay in your hotel. We checked in Wednesday September 12, 2018, and checked out Sunday September 16, 2018.
You know we've always heard good reviews about your hotel, and in fact my husband stayed at LaQuinta in Indiana to attend a conference for his employer and he recommended we stay at this Bloomington location. From the moment of check- in the staff was not very welcoming towards us considering they had no clue who we were, nor that it took us six hours to drive here. No hello, no smiles, and of course no thank yous.Our room number was 701 by the way. On Thursday morning we were awakened by your staff to clean the room by them just forcing their way in walking through the door without knocking or notice. My husband had to run to shove them out and close the door. Is this your hotels procedure? It's no good.
On Friday morning I woke up to a series of bites on my thigh that were itching terribly. I showed my husband and we immediately searched the blankets, and nothing until I calmed down then a bed bug surfaced and crawled across our blanket. My husband killed it, and we shook the sheets. We started to call the front desk, but due to the initial poor customer service we received from the beginning we declined to complain with fear that we'd be given another room that was far worse. Friday evening we left out to grab a bite to eat, and came back through the back door only to be locked out of the hotel. Thank goodness my husband was with me otherwise I would've been outside alone at night open and vulnerable to be harmed. We had to go through the front and be questioned like we were brand new guests and get our key cards resynced, which was embarrassing to say the least. Let me just say this, this trip was gifted to me by my husband for my birthday and if it wasn't for him it would've been ruined by our hotel stay. Your breakfast staff downstairs was pleasant and the one young lady that we trusted to clean our room was precise and quick and very cordial. I'm not sure how you plan to rectify our experience, because we are not locals. However I'm sure you stand by your business and you care about how your guests perceive your establishment. Also the reviews you receive set the tone for the next group of patrons that decide stay in your hotel that's good or bad. Please get back to us regarding this matter.

With regards,
The Rashad's

P.S. I want a refund

My husband and I stayed at La Quinta in Las Vegas for 8 nights and checked out from room 256 on the 20th of September. The hotel was booked under my husbands name peter brown. When we arrived at LA I took out my cash from my wallet on the 21st and found that $160 was missing. The cash that was in my wallet was the spending money that had stayed in my wallet until we were at LA. It was our LA spending money. Instead of there being $600 there was only $440 there. My wallet was always with me unless my husband and I went to breakfast in the morning or for a swim in the afternoon / evening. At no other time has my wallet left me. I stupidly trusted the room maid more than I should have. I am certain that it was a room maid that took the money as twice during our stay whilst we were in the room with a do not disturb sign on the door someone opened our door, heard our voice and turned around to leave. As they were leaving I was able to see that the person was wearing the staff uniform. If there is a do not disturb sign on the door why would the staff enter our room withour even knocking the door?

#127
I checked into the hotel on 9.14.2018. The check in was strange having to listen to rules of the hotel, I asked for a copy.
The room I was given and shown to had an odd odor I thought maybe it was an odd cleaning agent smell. I put the air conditioner on at 72 degrees it was warm and humid out, maybe just needed to be aired out
I woke the next morning a bit congested, went to the breakfast room and hot tub later.
My congestion seemed to clear up a bit.
I went back to the hotel room and watched a rather large cock roach sit on the dresser and killed it with the TV remote.
I stayed there for a week was going to check out on the 9.21.2018
on the morning of the 9.20.2018 1110AM I hear a loud banging on the door. Again.
I yelled thru the door who it was, he just yelled check out is at 1100AM I got dressed and opened the door and tried to tell him I was't to check out until the following morning where he interrupted me and yelled time to go. Again I tried to tell him and again he interrupted me. At this point a little crowd of people had appeared. I immediately grabbed my tablet and went to the main desk and showed the concierge my reservation dates. I said that man is trying to kick me out. She immediately came down the hall with me and went into the laundry room where he was a member of the House keeping staff. His name is Suneju. He started to argue with the concierge, I was surprised and mortified. I was hugely embarrassed.
I just slinked back into my hotel room and hid until the small crowd had gone. I left the hotel and didn't return until early evening. I was so embarrassed.
Why, if there are any questions about ones stay doesn't a call come from the front desk. Why is a housekeeping man banging on guest doors. Incredibly rude. WHY is he challenging a customer as to his reservation. I booked this thru Expedia and i will tell Expedia about this incident as well.

On Sept. 20, 2018 at approximately 11:08p.m. me and my Fiance Daniela Resendiz where going to our room on the 9th floor via hotel elevator. Upon entering we tap on the 9th floor button, the elevator door closed and the elevator began to go up when it suddenly came to a complete stop on the 8th floor. I immediately called the front desk and told the attendant our situation, he advised me he would make note of the situation. 15 minutes lapsed due to no air cooling in the elevator I called the front desk again asking for progress, he stated he's looking for a key and hung up on me not reassuring me the situation was under control. 15 minutes later totaling 30 stuck in the elevator I once again called the front desk this time the attendant yelled at me in a harsh aggressive manner saying "hold on a [censored]ing minute I am working on it" and hung up on me again. So I called 911 and the dispatcher patched me into the NYFD, I stated my situation and where I was. 10 mins later they where on the scene and freed us from the elevator. Upon arrival to my room after 60mins plus of being stuck I called the front desk and asked for his name he gave me the name, Linwood, than I asked for the managers name and he said Vijay. I told him to leave a note telling the manager that I wanted to speak with him and he told me "whatever you can do that yourself tomorrow" and hung up on me. I've been a member of La Quinta for several years and a Elite member for several if those years have stayed in La Quinta hotels all across the US and not once have I experienced a ordeal as this one. I understand mechanical problems but the service I got from the staff was outrageous and uncalled for.

On july 12 2018 my son and I checked in to the hotel 32nd st ocean city Maryland. Every was fine until the morning of the 13th. Upon leaving the hotel i exited stairwell g into the parking lot the exit walkway is so poorly designed i can't believe it passed building code inspection. The walkway is 2 feet off center of door leading you off curb into decorative stones. I fell broke both bones in my lower rite leg, had surgery in near by hospital. Had to have someone drive 7 hrs to pick us up, motel management new i fell never asked how i was never offered any compensation, but they were happy to take my credit card.i have sent a few emails to laquinta but no response from them

I have been a Rewards member with La Quinta from 2015. I have traveled a lot for work and we prefer to use this brand. Come to find out I have not traveled for 18 months due to a change in my position and when I log into the website to book a room come to find out they took my points and now they are telling me because I have not stayed within 18 months I lose my points. They would be willing to give me back my points at 25, 000 per stay but I need to pay to get my points back. I've contacted customer service and the rewards Department and all they tell me is to read the terms and conditions in the membership because they have the right to take them if my account goes inactive. So instead of trying to keep me as a guest they'd rather lose me and let me stay at another hotel brand. Which the other hotels we stay at Best Western, Marriott, Hampton Inn all will give me my point that I have lost at LaQuinta just to earn me as a Rewards member for them. And they're points never expire. So beware if you don't travel often you'll lose your points with LaQuinta and you might as well stay at another hotel where they really do care about you as a Rewards member.

My name is Jared Dunn. I am from Birmingham, Al and travel 100% of the time for work. When I am out of town I always try to stay at a Laquinta if possible and this applies when I'm in Little Rock Arkansas as well. For the past 4 months I have stayed at a Laquinta in little rock all except for 2 weeks. I generally stay at the one in downtown Little Rock and just spoke to them last week about giving me a decent monthly rate seeing how I will be working here until 2020. The rate was higher than what I have been paying through booking.com But I checked my bank account this morning and notice that since September 3rd, 2018 until today September 17, 2018 I have been charged over $2000. I spoke to the manager on shift today and she kept giving me the run around saying "the $900 charge was for the 3rd-15" if that's the case why did they charge me $400+ on the 3rd and another $150+ on the 15th? Against n she kept giving me the run around talking to me like I am illiterate and I tried repeatedly to explain to her that "I don't care how you look at it from what date to what date it still comes out to over $2000 for 2 weeks. If I don't hear from corporate and nothing is done about this I will never set foot in another Laquinta and I will let it be known how I was treated after being a loyal customer. This along with all the other bad experiences I've had there is completely unacceptable and unprofessional