Lastman's Bad Boy
Reviews and Complaints

I purchased furniture from bad boy and it was all sent in dammaged I have been dealing with them for over 7 years, I purchased thing that I was told were leather and clearly marked as such, only to find out when the warranty company came to repari it that they were vynal. Also mel says you can contact him directly, bull, my furniture was delivered dammeged 3 times. I think we should all get totherther and file a class a law suit against them Its about time they learn they cant get away with this, or we should all go to the store park on the road and peacful protest with signs as long as we are not on their property directly we can do this.. What do you think. e mail me at [protected]@cogeco. ca

We recently went into bad boy in london ontario and what a joke! We're having a house build and I decided that we're going to need all new... Everything! Before I decided where to purchase the items, I thought i'd be nice and grant one deserving sales person a chance to earn commission on the whole lot. All they had to do was show they deserved it. I went in and looked for the cheapest love seat - on sale for around $450.00. When the sales guy came around I said I was interested in just the love seat and i'd take it now if he waved the tax. He made up some story like it was as low as it could go but if I bought the whole set he could give me a deal on shipping and then went to help a couple looking at a more expensive set. Another guy came a round and seemed nicer, but again became irritated by me trying to barder on a cheap (Er) piece of furniture.

So then I noticed a young employee chatting to another and rather candidly boasting how much beer he planned on consuming once he got home. Classy. My wife and I had enough and walked over to the brick. We went over to the dinning tables and when approached I said I was only interested on one of the dinning chairs. She looked a little confused so I repeated and asked if I could buy just 1 and for almost half the price. Without much more persuasion she actually agreed! I watched her do up the bill and when asked for payment I told her I was just testing her and then proceeded to buy my appliances:) i'll go back for the bedroom set and living room accents in the couple weeks and i'll be sure she gets the recognition.

Add me to the list of dissatisfied customers with Bad Boy, except this time it's there new Burlington Store. I just got the call that the appliances that we ordered over 3 weeks ago and were expected to be delivered tomorrow when we move into our house will not be delivered now until WEDNESDAY. We have a 1 year old child that needs milk and food, so now we're supposed to keep everything in coolers! The worst part is, when I told people that we bought our 4 appliances there, they said that this would probably happen. I thought no way, they just opened, how could they pull this with a new store. Sure enough, here we are. We should've spent the extra money and just gone to Leon's or the Brick. I absolutely regret buying our appliances at Bad Boy. Now let's see if A) They show up on Wednesday and B) They show up in good condition. I'm so angry right now, what an inconvenience this had caused. They say they will compensate, I doubt that. Also, when we ordered the appliances, a $20 gas card was supposed to be added in, and they just "happen" to not have any in stock that day. What a joke. DO NOT BUY AT BAD BOY! Just DON'T!

Purchased a bedroom set on opening day in june 2008. Salesman wasn't too sure of many of the details and we asked if we could take advantage of the 'don't pay a cent event' and not pay for 12 months. "not a problem"... "but we need a 25% downpayment"... Even though it said nothing to that effect on the signage in the store nor on commercials. "and because you purchased a sealy mattress as well, you'll receive a $50 gasoline card"... "we've run out of them, you'll have to come back and pick it up"... We refused to pay the 25% down and were walking away when the salesman said not a problem, we can still do the deal if we put $250 down instead of the $900. So away we went after putting the deposit down. As soon as we got home, the salesman called to say that we'd have to come back again to fill out the financing agreement, something that he had forgotten to do. Upon our return a couple of days later (25 minute drive - one way) we asked again for the gas card (Sealy purchase) and again they said they were "out" and we'd have to come back. We asked them to mail it and they were quite hesitant to do that. Since our purchase on the 19th june, we have yet to see a $50 gas card in the mail or get a phone call that it's in the store.
Once the deal was finally done, we were told it would be about a month before we could take delivery of our bedroom set, which was fine with us. We received a telephone call on a thursday to say the set would be delivered on the following friday and I asked to have that delayed until the following week as I still was painting the bedroom. The lady said "monday" and I then asked what else was available and she said "wednesday". We agreed on wednesday delivery. We received another telephone call (Recording) on the tuesday to say the furniture was on the truck and would be delivered in a couple of hours. My wife called back and when she told the service department about the previous agreement, she was told there was nothing that could be done, the truck was already on the way and that it was our problem, not theirs. My wife had to complain loudly until the service department understood. It was put off until wednesday. Wednesday arrived and the delivery was another adventure. The workers came in, shoes on, and uncrated half of the furniture outside and the other half inside. The uncrating inside left sawdust, woodchips and broken up particle board all over our bedroom. There was also black oily marks on the carpet which we had just steamcleaned which we didn't see as it was covered by the boxes left behind. When they brought in the armoire (Two pieces), the driver pointed out it was damaged, it had been dropped fairly hard as one corner was flattened and two pieces on the front had split apart and the upper portion had a chip out of the one door. We were told to call and report that to the service department. Once that delivery had been made, my wife attempted to call the service department and had to leave a message to get a call back. An hour later they called back, my wife told the story and was told "i'll have to transfer your call". She told the story again to the next person and was told "i'll have to transfer your call" again. This time it was to a telephone that went unanswered. My wife called back and demanded service. As for the marks on the carpet, we'd have to get in touch with the delivery personel and take it up with them! As for the damaged furniture, they'd have to see if they could get another armoire or we'd have to pick something else! Don't think a mix/match would suffice... The saga continues...
There's a reason that bad boys logo is dressed like a jail bird! These people are loogans and should be avoided at all costs!
Stay away!

ordered a 6 piece sectional on april 3rd 2008 - $1700.00
Delivered on May 2nd, 2008.
Only 5 pieces showed up.
3 out of the 5 pieces were damaged.
Called customer service, yelled at etc. "There is no way the furniture is damaged! We dont check our furniture before delivery, so there is no way its damaged!"

After being on the phone for an hour or more, they set up a time for someone to come and look at the furniture, to decide if its damaged! 2 weeks later, meanwhile its sitting in my house waiting!

The guy gets to my house inspects the furniture and says yes its damaged we will replace the pieces, like I didn't know that they were damaged!

Now today May 29th, 2008, I get a call that a replacement set is ready for a delivery time, please call to set a time and date.

I call 30mins later and get a women who can seem to use her computer in delivery department. She transfers me to customer service, who finds the furniture in 2 seconds (knows how to use a computer!)

He tells me that it will be delivered this saturday, but i'm not sure how many pieces!

So we will see what happens on saturday.

They have lost a customer and everyone else I know for there poor business!

Sad day for Badboys good day for the the competion!

This past weekend my husband and I went to buy some furniture. We were being assisted by an older gentleman who was very nice. Shortly after we started around the store, a very young woman walked past us and instantly began flirting with my husband. She repeatedly went out of her way to come into our path of travel to speak and giggle to my husband.
My husband did not think anything of her actions and ignored her, but I sure knew what she was doing. Behavior like that is deplorable. She had no business repeatedly coming to see us or speak. We were happy with the salesman we had. I felt bad for him because he did not know what to say or do about the situation. He was very diplomatic and continued to speak about the product we were looking at. The end result was my husband was flattered, I was angry and we argued all the way home. What a horrible experience in a public store. Get your own customer and keep your giggles out of other peoples.

We went shopping at Bad Boy in London last week. We entered the front doors into a beautiful showroom. A few meters later we could hear extremely loud laughter. We immediately noticed that there was a group of men sitting at a table in the center of the store. Beside them were two blond bimbos sitting on a bed laughing and carrying on hysterically. I am sure something was funny but there is a time and place for that type of behavior. They made no attempt to curtail their activities when they seen customers. We both felt that this was inappropriate behavior just sitting on the bed bouncing and laughing, and the table of men, although quiet was very intimidating. We continued on a few feet and simply turned and walked back out. I was disappointed because I really wanted to look around but felt nervous by the greeting crew. I will not be back for any reason whatsoever.

This is a chronicle of my purchase experience with one of the provinces major furniture retailers that treated me like a noobody!

At about the end of November 2007 I saw an advertisement by Lastman's Bad Boy in The Toronto Sun for savings up to 80% at a factory sale that they were conducting. My wife and I having just purchased a new construction home and cash short thought this would be a good opportunity to save some money and besides this is a major retailer with credible family that owned the business. We then proceeded to the factory location on December 3 /2007 and were greeted by a Lastman's Bad Boy sales associate and a manager. After showing us what they had to offer, my wife and me decided on a sectional that met our needs and price range. The total price of $1324.54 with a deposit of $400.00 on our American Express card and the fixing of a delivery date of March 1/2008 and a balance of $924 dollars payable at any Lastman's Bad Boy location or a certified check to the delivery staff. We left content and excited about our first major purchase for our new home. We were told to call at the beginning of February to give them our new address and postal code for delivery.

On February 1 /2008 is when the distasteful dealing began. I called the Lastman's Bad Boy offices to give them my new address and was told that they had no record of our purchase and was told they would call us back by next day to clarify the matter. There was no call back the next day and I ended up calling back on February 6/2008 and explaining to another associate of theirs, and this associate was able to locate our sale record. I was then told to call back in a weeks to confirm the availability of the sectional for delivery. As instructed by them I called back on February 13/2008 and was told they have not yet located the sectional but that they are going to contact the manufacturer. You would think that if you cannot locate a sectional that is to be delivered at the end of month you would call manufacturer before the customer calls back. This should have already sent up red flags about this company but the Lastman’s Family name still carried weight with me. Lastman’s Bad Boy called me back on Feb 23 /2008 a week before delivery to tell me the unit was now being made. At this point I was beginning to worry about making the balance payment with no solid assurance that unit will be ready for delivery. I then received a call from Lastman’s Bad Boy on February 29 that delivery will be on March 1/2008 in the afternoon to my relief.

On March 1/2008 my wife and I went to a Lastman’s Bad Boy store in Mississauga to make the balance payment. Guess what? They did not have record of our purchase on their system. Now they called head office and left messages and no one was calling them back. I then suggested that they run the charge of $924.00 on our Master Card and then clear it up with head office so that I can show proof of payment to the delivery staff. They then said I have to wait for the call back from head office. After waiting another 45 minutes with no call back from head office, they decided to accept my idea of paying the balance and then sorting it out when they get a call back from head office. We now rushed home and to our relief the delivery truck had not yet arrived. When the delivery staff arrived they were courteous and careful with the delivery. At this time I wanted to inspect the sectional and was told I have three days to inspect unit and report and defects to Customer Service. Upon removing the protective plastic from the sectional the blatantly visible bad workmanship was extremely apparent. Listed are all the defects on the sectional:

- The two sections do not meet at a 90-degree angle

- On most - back and sides - corners the fabric is not stretched adequately creating a draping effect where it should be smooth that is also apparent on the ottoman

- The foam cushions are not cut to the proper or the same size as the outside layer - the fabric - causing excess fabric on the edges, causing one to tilt to the side when sitting on the coach.

- The seems are not sewn shut causing the filling to come out on main cushions and pillows

- Two of the feet for the ottoman were delivered broken making it completely unusable

- On the inside corner of the main section the fabric was stretched too tight and cut too high which is a high potential for tearing

- Nails and staples were not properly padded and are easily felt through the fabric.

It is evident that this was 'thrown' together in a rush to make their delivery date. This is not what we saw in the show room when we made our purchase and in no way would we have bought this sectional if had known this type of substandard sectional was going to be delivered to us.

On March 3, 2008 we contacted Customer Service and reported the above defects. I was then assured by the Customer Service Representative that a field technician would come out to our home to make repairs and if cannot be repaired on the spot, the technician was to write a report listing all the defects and report back to Customer Service and call back was to placed to instruct us of the next steps.

Customer Service then set up the date of service for March 8, 2008. On March the 8th we had a severe snowstorm. The technician called and asked if he could come the next day on March 9th because road were snow covered on the 8th, which we gladly agreed to given the dangerous circumstances for driving. On March the 9th the roads were clear and safe to drive on and the technician was a no call no show. On March the 10th I called Customer Service to arrange for another appointment. Customer Service then scheduled us for March 15th, no explanation was offered as to why no one called or showed on the 9th as scheduled by the technician. On March 15th same scenario no call no show from the technician. At this point we were livid with the lack of professionalism on Lastman’s Bad Boy part. We again contacted Customer Service and were yet again rescheduled for March 22 between 10:30 and 12:30. On March the 20th the day before Good Friday we received a call from Customer Service asking if they could come on the 21st instead, which was Good Friday, we accepted. Again, no call no show! On March 22nd we purposely stayed home until 1:00 p.m.in case they had been a mix up and they were going to come on the 22nd, as it was the original appointment. We then had to go out shopping in preparation for Easter Sunday's dinner. While we were out we received a call form the technician at 1:30 saying that he was at our house. He was neither apologetic nor courteous about his tardiness and complained that he had to drive all the way to Brampton; at that point we were unable to come to the house to accommodate his tardiness. He, at that point said he could come back on Monday March 24th, we accepted, again no call no show. On March 25 we were contacted by another technician who said that he would be at our home at 5 p.m., we accepted and made sure we came home right away after work. The technician, arrived at our home at 7:30 p.m. Upon entering our home he informed us that he was only here to make a report of the defects on the sectional and he only does repairs to mechanical chair (recliners). We own a sectional not a recliner. He then proceeded to witness and write the long list of defects he observed on the sectional as described above. He then told us he would be faxing the report to Customer Service and we would be contacted within 3 business days. No one called us back. We then called Customer Service on April the 1st to be updated. At this point Customer Service said they had not received the fax form the technician. They then stated that they would get in touch with technician to obtain the information. On April 2nd we contacted Customer Service and now demanded our money back as we were getting nowhere for the last month. Customer Service said no to our request for a refund, we then ask to speak to a Manager. Customer Service said they would give the Manager the message to call us back by the end of day, which never happened. Between April 3rd and April 4th we left a total of 10 messages with Customer Service requesting a call back from a Manager. On April the 5th a Manager called us and presented himself as Manager for Customer Service. He said that we must give Lastman’s Bad Boy an opportunity to attempt to repair the sectional. He said he would scheduled someone to pick up the sectional on the following Saturday April the 12, and while they were going to attempt to repair the sectional we would be given a loaner which we reluctantly accepted. We were told repairs would take up to three weeks. It is very strange that it would take them 3 weeks to repair the sectional considering it took them 1 week to put it together! The Manager assured us that he would personally make sure this would happen and follow up. Guess what, no show no call! At his point we have come to the conclusion that Lastman's Bad Boy simply did not care at all.

We sent an e-mail to Customer Service informing them that we were giving them 1 more week to resolve this matter or we would submit a complaint to Government Agencies; inform the media and financial institutions. At the end of the week we still had not heard back from anyone. We placed a call to Customer Service asking for a Manager e-mail address and inform them of the actions we were planning to take. The e-mail address provided was incorrect and never reached the Manager it did however reach Customer Service who informed the Manager. We then received a threatening e-mail from the Manager saying that he would forward this matter to his legal department if we were to proceed with our action as he claims we were making false accusations and asked us to call him, even though he has our home and cell #.

We replied back to the Manager explaining that we were not threatening but were serious about resolving this matter and asked him to call us back. No one called us back.

Therefore here we are desperate to resolve this issue and asking for support. All we want is our money back and for this substandard sectional to be removed from our home, that's it! Is it too much to ask after being ridiculed for almost 2 months.

Regards,

My husband and I decided to go shopping for new appliances at Bad Boy. We were greeted by some lovely sales people, and then... We were followed into appliances by a blonde woman. We told her we were just looking and wanted to be left alone. She continued to stay right behind us. We repeated our wish to be left alone but apparently she did not listen to us. Not only did she continue to "stalk" us, we could hardly understand what she was trying to say because she was chomping on a wad of bubble gum large enough for three people. It reminded me of a cow chewing on her cud. We were absolutely disgusted. Then let us talk about her clothing. Her skirt was at least eight inches above her knee and she wore huge high heals. My husband insisted that we leave immediately because we were not in the market for what she was selling. Street girls belong downtown, not in a professional work place. It is unforntunate that a company as large as Bad Boy does not have a dress code. The prices were excellent and we would have probably given serious consideration to purchasing our appliances but this woman chased us right out the door with her gum and mini skirt.

My husband and I decided to go shopping for new appliances and try out the new Bad Boy in London last weekend. We arrived and were greeted in a friendly manner. As we headed for the appliances, a blonde woman introduced herself. We were horrified. She attempted to answer a couple of questions we had and obviously knew nothing of appliances. That was not bad enought. We could hardly understand what she was trying to say because of the huge wad of bubble gum she was chomping on like a dairy cow chewing her cud. As if that was not bad enough, her attire was shocking. Her skirt was at least 8 inches above her knee and her high heeled shoes reminded me of a "corner girl". A company as large as Bad Boy, I am sure should have a dress code but obviously not enforced. The whole experience was awful. My husband suggested we leave immediately because we wanted to buy appliances, not what she was trying to sell. You can quarantee we will never go back if this is the type of sales people that they employ. I will also tell my friends not to go there for these reasons.

We bought a fridge and stove from this store and specifically ask if they had them in stock or if they would have to order them. They said they were both in stock and could be delivered the following week. The night before the delivery, we had a phone call from the store telling us, they can deliver the fridge but the freezer would be about 3 weeks. I was mad and ask how come they told us they were both in stock now they are not. They asked me who told me they were in stock. I said the older guy in the appliance section. Can miss him, big mouth, will try to sell you everything and all the extended warranty. She knew who it was and said to please hang on. She came back on the phone and said that he never told me that there were both in stock, why would he tell me that if they were not. I was furious and ask to speak to him. He got on the phone and literally call me a liar and they want to deliver the fridge and I said no, I said deliver them at the same time, I was not going to arrange 2 delivery. He told me that did not work for him and cannot guarantee that they will have the fridge then. Needless to say I let my husband talk to him because I was ready to jump in the car and pay him a visit at the store. It took 4 weeks to get our stuff.

I will never shop there again, and told all of our family, friend, people at work, not to go there they are a bunch of liars.

They advertise flat screen tv packages with surround sound and wall mounting bracket included. When I tried to purchase one, the sales person fist told me the surround sound was crap and I should upgrade to another product. Then I was told the mounting bracket was an addition 144.00 dollars. The 1598.00 system package without upgrades came to a staggering 2574.00. When I asked how I was told taxes. The entire time the sales person had the flier in her hand and would not explain how she had arrived at this finial price. My wife had a calculator and we showed her 1598.00 plus taxes was only 1805.74, at which she offered a 75.00 dollar discount on her price? Lastman's Bad Boy who honors the advertised package prices "NOBODY" I left and will not return. If you contact Lastman's thru their email to the head office it proclaims a response in 24 hrs. I have been waiting a week and still no reply to my inquiry.

On December 8th, 2007, my husband and I purchased a leather couch, loveseat and chair set from the Bad Boy store located at 42 Caplan Ave in Barrie, Ontario. We were thrilled to find... what we thought was a good quality set... at a reasonable price and very excited to have the set delivered.

On December 11th, 2007, our set came. The delivery men brought the set in, and left without unwrapping it and inspecting the set. While a little annoyed by this, I didn't think anything of it. When the delivery men left, I began unwrapping the set and immediately saw a large gash on the couch (in the material at the bottom) and a gash in the leather on the loveseat! I was a little shocked, especially when these were coming directly from the warehouse and were brand new! We didn't continue to unwrap the items knowing they were damaged pieces.

I called the Barrie Bad Boy store that day and they offered me no assistance and advised me that I had to call the warehouse on Fenmar Drive. I called the warehouse and spoke to a person by the name of Diwanti who wanted me to allow a technician to come to my home to repair the set. Can you imagine my shock when Diwanti said this? This was a brand new set and someone wanted me to allow it to be repaired? I refused repair, advising Diwanti that I had paid for a new, undamaged set and I expected a new, undamaged set to be delivered. Diwanti finally agreed and advised that someone would come to exchange the couch and chair on December 13th.

On December 13th, 2007, two men came to deliver a new couch and chair. The men unwrapped the two pieces of furniture and immediately noticed the couch had a slit in leather. The loveseat appeared to be fine from 5ft away but close inspection showed tiny holes in the leather and another cut at the top of the cushion. We were once again advised by the delivery men to call the warehouse.

At this point, I was at my wit's end. Two separate deliveries, and both times we were given damaged pieces of furniture!

I called warehouse that day, (December 13th) and again spoke to Diwanti, who once again encouraged us to have the damaged unit repaired by technician. I again refused and was not impressed at all that this was happening all over again. Diwanti advised another delivery would be made on December 18th.

On 18th, the same truck dropped off yet another couch, the third couch to be delivered and took the damaged couch. They unwrapped the couch before leaving and advised that if there were any further issues to call the warehouse. After a quick inspection by my husband and myself, we saw another slit in the leather and on the underside of couch. Another slit in the leather of the third couch that had been delivered to our home! You would have thought that after the first two, someone in the warehouse would have first checked the couch before sending it to our house. At this point, we had had enough. We called the Barrie store and left a message for the manager Gerry. He called us back on the following day, December 19th. He said we needed to call warehouse and get a 're-select'. He advised us to use the damaged set over the Christmas holidays and for us to come back into the Barrie store on December 28th to get a new set. He said he would give us a deal on a new set for the major inconvenience we had just endured. The manager advised us that he had a certain set in mind that he said might be more suitable for our family.

We went into the store on December 28th to see this new set that he had chosen and were stunned to see that it us was of considerably inferior quality than the set we had purchased. It was even less money that the one we had purchased. We refused the set he offered and wanted a better leather set - something comparable to the set we purchased. He advised that a new set we had chosen would cost us another $1300.00 on top of what we had already paid.

Where was the promised deal there? We advised Bad Boy that we wanted our money back and for them to come and take the old set away. And once again we were told to, yes, you guessed it, 'Call the warehouse'.

After three defective couches my husband and I wanted our money back so we could shop somewhere else.

How could a company as large and reputable as Bad Boy offer such poor quality furniture and worse, poor customer service! We have had three damaged couches and loveseats delivered to our home, and have had nothing but hassles and broken promises from both the store and from the warehouse.

At the beginning of January, my husband and I wrote and couriered a letter to the CEO of the company Blayne Lastman. We did not hear from him and we were then directed to speak with Omar, the Customer Service Manager at their warehouse. He refused to give us a refund, and said he would personally inspect another replacement couch and loveseat himself and deliver it on Tuesday, January the 22nd and once it arrived to our satisfaction he would compensate us for the major inconveniences. We waited all day for the delivery and then the drivers called me from outside our home and said they didn't want to drive in our driveway in case they got the big truck stuck in the snow. Okay... once again I was a bit upset about the whole thing but these things happen and they were to make another delivery on Thursday, January the 24th. On the 24th the delivery men dropped off the "new" set and they inspected the bottom of the couch themselves prior to bringing it into the house. The driver informed me that this set was also damaged. Not knowing what to do I asked them to bring both pieces inside the house. I explained the situation and the delivery men said it had not been inspected at all. I wrote on the invoice that the items arrived in damaged condition and the drivers definitely witnessed the damage. At that point I jumped on the phone to Omar and was very upset. The driver told me that I should call CEO Blayne Lastman at the Kennedy location to discuss this matter further if I wanted someone to really help me. Mr. Lastman was at that location but failed to take our calls. Soon after the Customer Service Manager called us and told us that the delivery men are not allowed to say anything to the customers about inspections. He then asked me to send him photos of the damaged goods.

As per the Customer Service Manager's request I emailed the photos to the company. I also decided to tape our phone conversations because it was being implied that my husband and I were to blame for this nightmare. Omar responded to the photos with: "I looked at the product, I have been doing this for many years. We ship alot of this product. The one in your living room... I think it sucked. The other three I think there were no issues with them. I think you looked too deep. The picture that you sent me... I have never seen those kind of pictures come from customers. You are never going to get a perfect product. I work in a factory. If you go into the factory and say I want this specification you will get a perfect product. When you get a mass produced product, when they make thousands and thousands of them it is not going to be perfect, okay?".

We then told him again that the couch and love seat had holes, puncture marks and the seams were ripping. He once again said: "You expect more than you purchased". I have several photos that clearly show the damage, and I would be more than happy to share them with anyone who is thinking of purchasing from this company. When I asked if he would buy a new car with dents and scratches on it he clearly said "no". Why are we, the consumer expected to accept leather furniture that is clearly defective? This is not a case of "customer expectations". It is clearly a case of a company that will not stand by their customers or the products they sell.

We have demanded a refund and they want to charge us with a 25% restocking fee on something that was defective from the beginning. They are going to charge us over $400 to take a damaged couch back to their warehouse! This is absolutely ridiculous! My husband even offered to have a couch set shipped up to the Bad Boy Barrie location so they could open up a set with witnesses and see what condition it is in. The Customer Service Manager refused and said that we would not find a perfect item. I think that statement speaks volumes.

We think that this matter should have been resolved by Bad Boy but after a month of the run around and the accusations, it is clear that this company will not take responsibility for their products. It is pretty pathetic that we have to post things on the internet in hopes of getting some vindication for being so poorly treated as a consumer. It sickens me to know that this company recently won an award for Toronto Retailer of the year. I heard rumors of their items being re-furbished and of low quality and had I investigated those claims prior to walking through the doors, I definitely would have never purchased from this store.

We have done our part, and we expected Bad Boy to do theirs. To stand by their products and more importantly, their customers. This will definitely be the FIRST and LAST time we ever visit a Bad Boy store. However, it definitely won't be the last time I speak out against this company, as I have filed a claim with the Government of Ontario's Consumer Protection Agency.

My husband and I bought a couch, loveseat and chair set from the barrie bad boys 2 months ago. This set is very unsafe as any time someone tries to get off of it, the whole couch or chair starts to tip. I went in with my parents and we showed him how it tipped and added that it is even worse on our hardwood floors and all the manager could say to us was that he wouldnt recommend that every piece of furniture be placed on hardwood floors. How many people now a days have hardwood floors? So we finally called head office customer service, they finally had a technician come out who had to save himself on our coffee table while trying to get off the chair. He took a picture and explained to us the reason it was doing this was because the way the couch is constructed with the legs being in farther than the legs it causes it to tip. When I called a week and a half later, the guy I spoke to said the technician reported nothign was wrong after standing in our house telling us he could the problem. So I told him the technician than stood here and bold faced lied to us, I said I think you need to have the customer sign the report when the technician is done so everyone is in agreement. And he said to me the customer does sign it, which is funny because neither my husband nor I signed anything because the technician did not fill out a report at our house!
I would not recommend bad boys to anybody as they are rude and do not care about their customers. Do not waste your money on their [censored] furniture.