LastMinute.com
Reviews and Complaints

My partner tested positive 72 hours before the flight with a pcr test. I DESPERATLEY tried to contact lastminute.com, all I was offered was to pay an extra £500 to change the flight - with a phone number that just hungup when called so I couldnt have even paid it if I wanted too ! Impossible to contact you, couldn't cancel because it was "pending " the decision to move the booking - boarding passes showed "error" and the travel insurance they sold me has an automated message in english then in spanish then just cuts off. Absolutely disgusting, total disregard for your customers once you have the money and selling bogus insurance. NEVER booking a package holiday again it is a total scam from the get go.

I called all weekend over and over, I sent numerous emails and I STILL have had no one come back to me to try and help me at all

Flight was booked online and weeks later changes were made to the flight I accepted the changes, a few weeks later the airline cancelled the flights and I got an email stating my flight had been cancelled.

A week later I got an email that Lufthansa had issued my refund and was offered 3 options, 2 for credit and one for refund to my card. I just wanted my money back to book with an airline directly. Lastminute charged me £35 to refund my own money for a cancellation I had no control over. Booking ref [protected]

Cancelled Flight - No refund Still - Tried to say would get no money back

Booking ID: [protected] - Booked Flights through Last Minute.com from Nice to Manilla end of March 2022 and by the beginning of April it was all cancelled for my trip the end of May 2022. Contacted them and still states still processing refund, then it updated stating no refund? Now they state they are contacting airlines again. They will send no proof they have asked for refund. i have contacted the airlines myself and they state heard nothing regarding this.

The silly thing is, i booked another flight direct through another airline for my trip once cancelled, if last minute would of bothered resolving they could of gave me a voucher for the cancelled flight and i could i used that to resolve the situation, but they could not even do this.

Pure Criminals taking our well earned money. Avoid Lastminute.com like the plague, they will let you book through them, take your money then cancel it all with no refund.

I had a flight For travel credits worth around £748 from a flight from Edinburgh to Minneapolis during 2020. My travel voucher was valid until 25/06/2021 which would of made it impossible for me to use due to COVID 19 and not being able to fly to most countries during that time. I had also called during that time to see if I would be able to get a cash refund like it was stated on my email regarding the refund but they said they were unable to give me that money back. I then called up about a week ago to try and get the travel credits as I am now able to fly to different countries I was told to send an email to the ‘customer care’ team Which I sent in detail the problem that I had and to see if they would be willing to help me in this situation because to me this is a significant amount of money I can’t just loose but they got back to me with an extremely blunt reply with no explanation other than it has been 3 months since this voucher expired, which doesn’t make any sense as I was able to get another voucher of a smaller value renewed for a full year. I’m just really unhappy with the service I’ve been provided in these difficult circumstances for myself when I haven’t been able to travel but have been punished by having my refund taken away.

flight cancellation – Booking ID [protected]

Please it’s been nearly 7 months. Please pay me my full £720.33 refund. I’ve contacted the watchdog, the police, and my local newspaper. I just want my money back. That’s all I want to pay for my money.

I had previously raised a complaint through resolver as I requested a refund or flight change a week before my departure date due to COVID but no one got back to me so I had to call up another 7 times where the customer service agents on the phone were awful. I’ve been very ill these past couple of weeks so haven’t had any visibility on my emails so I’ve missed this. Obviously, I can’t just throw away over £700 of my money, I can’t afford that. So what are the next steps here?

Hi.

I put in a formal complaint over a fortnight ago about the way we were treated by one of you Customer Service Agents my reference number is [protected], we were treated very badly by this male, so much so that my wife was in tears, this guy should not be in a job. All we asked him was if we could add extra luggage to our allowance, he never even tried to help us, he hung up on us which I think was very ignorant. My wife and myself have been in customer services for a good number of years and never ever treated anyone like this. WE would like compensation and a written apology from lastminute.com. We will not be using or recommending lastminute to any of our friends or family. My email address is [protected]@yahoo.co.uk.

Look forward to hearing from you very soon.

Regards.

Tom Storie

Booking ID No: [protected]

I had booked travel to Luxembourg on the 13/06/2022 for the dates of the 26th to 29th August 2022. I then had asked for in phone calls a few days on where my booking information and flight info were as none had been sent to me. I was told this was due to an "IT" error and would be sorted out shortly. All my details had been confirmed as correct. On the 24th June, I then received an email saying that my booking had not been confirmed. No reason was given in the email as to why this was the case. When I called them today on the 27/06/2022, I was told this was due to "Lack of Availability" at the available place, which seems surprising given that there was no mention of there only being a few rooms left when I booked. What really is my main gripe though is I'd put a £200 voucher towards this trip and I've not been refunded with another voucher or the amount stated above in addition to the £131.01 that was sent to me today. I can provide this code if required.

This is a copy of the original email forwarded. Details of the booking and credit card payment can be provided.

Dear Sir/Madam

Re: Booking ID: [protected]

I chatted on-line with one of your agents and was advised to contact you on this email address.

I booked a flight for my son, Sahil, from Bali to London and there was an error when the booking confirmation was received. I received confirmation that the flight was booked on 7th August but the correct date should have been 17th July.

I immediately phoned you and explained the situation to one of the agents. He advised it should not be an issue and we should be able to change to the correct date but would need to wait for the payment to be made before the change could be implemented.

The flight has now been changed to the correct date of 17th July. It was a flexible ticket and I have today been charged £171.29 for the change - which was an error in the system when initially booked!

I have provided a copy of the proof of charge as advised by your agent and can you please reimburse the fee (£171.29) as soon as possible.

Please do not hesitate to contact me if you need any further details

Kind regards

Dr S B Pabary MBE BDS (Hons) MFGDP Dip.Cons. Sed. LLB (Hons)

Tel: [protected]

email: s.b. [protected]@ncl.ac. uk

i have booked a package with them on the 9th june , i paid for the extra legroom seats . the next day i have an email from them saying due to technical error they could not book my seats and to contact the airline to now do this and they will refund my money ... well no refund and when you try to contact the airline they can not help as lastminute have not given me a booking reference and they still wont . i have called them over 150 times and they keep saying a manager will call you back within 24 to 48 hours, and no one ever calls you back, they say we will escalate it but still nothing . its now 2 weeks since i was promise a call back and still nothing, there so called Customer service is a complete joke , there is no service.

they have stolen money from me , you can not speak to anyone , they just say you have to wait , what 2 weeks 336 hours

Hi,

On 15th June 2022, I booked a Hotel room at the Thistle London Hyde Park Kensington Gardens the booking time was at 22:42.

The Hotel was fully book which was most inconvenient at this time of the night.

I paid £300 for this booking which was debited from my Barclays account.

This was done using my phone number:[protected].

I have attempted to call you several times but did not manage to get a refund.

I will need a refund of my money.

Many thanks.

Hi I made a booking to day on 22/06/2020 @ 12:23, booking reff: [protected].

I have made arrangements to fly out from Heathrow terminal 3, i was on the motorway and i receive an email at @ 14:30 and was told my booking is cancelled ( We regret to inform you that we were unable to confirm your booking)

Having paid a taxi at the cost of £190.00 after making a payment that was taken from my credit card and the flight still went ahead i want to make an official complaint.

Kind Regards

Lastminute.com are completely uncontactable

I have booked a flight with them but they deny me the access to manage my booking

In January I booked a return flight from dalaman to geneva with Pegasus airlines via lastminute.com I later added hold bagage

In May Pegasus cancelled the first leg of the journey from dalaman to istanbul

Lastminute were incredibly hard to contact in order to rebook/refund Eventually the offered a refund for the whole of the outward journet which i accepted as discussing rebooking with them was too difficult as nobody answers the phone or chat

I received a refund for the flight (but not the hold baggage)

I rebooked the outward flight with Pegasus directly

BUT then lastminute.com treated me as having no booking. I can NOT access their chat or their phone as only people with existing booking can do this. I do have a booking for the return flight but this is not recognised by their system

So I CAN NOT access my return booking! And if i email [protected]@lastminute.com it is returned undeliverable There is no contact for making a complaint

So now I am left with having to make another return flight booking because I cannot manage it on lastminute.com site

I also can not manage it on the Pegasus site as they send a verification code not to my email but tothe bravura email used by last minute.com

So I have 2 complaints 1) I can not get my return flight because lastminute.com has excluded me from acces because they deem me to have been refunded when i was only refunded for the out flght

2) tHEY HAVE ABSOLUTELY NO CUSTOMER CARE SERVICE Only a automated chat and phone system which denies you access to a human unless you put in a "valid" booking code

Hi ,

I have booked with Last minute.com in December 2021 to fly on July 15. I saw that there has been couple of changes due to the airline due to code share and have couple of amends which the airline informed me via email about the change. after that there has been so many changes from Last minute. Every time during the change I used to contact the airline all they say was to contact the agent and ask the agent (Lastminute) to contact Etihad immediately so that Etihad will immediately confirm the ticket at no extra cost. but lastminute asked me to wait until the 7 days as they have submitted the airline, and on the 7 day they come up with airline does not accept the changes. If I check with the airline it was not likely happened.

I booked a hotel,on flights and transfers with lastminute.com online. The hotel booked was the Kosea Boutique Hotel for 14 nights from 21st June to 5th July. I received the confirmation email from lastminute.com on 30th May. On 15th June after making an enquiry to the Kosea I received an email saying my booking was not with them but with another hotel. I immediately contacted lastminute.com and asked them to investigate as a matter of urgency and also forwarded the email from the Kosea to them. Despite making multiple phonecalls to Lastminute.com,emails and online chats I am no further forward. All I have been told is its being dealt with and I will be contacted as soon as possible. The only contact lastminute.com initiated to me is an email this morning ie at10.55 on 20th June from customer service saying they were trying to reconfirm my booking with the original hotel or to provide an alternative. This is exactly the same as I was told on the 16th June when I spoke to one of your operatives - FOUR days ago. We are due to fly out to Kos tomorrow and the stress and anxiety this has caused has spoiled our holiday. There are now only 3 hours left before your helpline closes and I am still waiting for a phonecall. Can someone please HELP?

Hi, I had to cancel a flight with lastminute.com due to illness and received a voucher of 10% of the flight value.

When I booked the next flight I was waiting to apply the voucher but there was no option for it when I completed the booking.

I sent an enquiry straight away to lastminute.com resolving the issue but got no reply.

I talked with a representative today through the chat option who told me that yes there is an option (which there isn't) and that I can apply it for the next booking which I certainly will not as I m not planning to use this website again.

What can I do to receive the voucher?

Thank you

[protected]@gmail.com

I booked a room to go to a funeral then tried to change the day but couldnt so I cancelled. When I booked it said I had until 18th june to cancel I also payed insurance lastminute.com refused to refund and told me hotel refused to refund they basically stole 125 pounds off me this is outrageous they should go to prison they are thieves I not not just want my money I need it im poor and ill

Booking ID [protected]

Booked a "lastminute" hotel room and it seemed very much a a lastminute gauge with a fork in my eyes.

We assumed it was fine as money was taken straight away.

Later that day after travelling hours in the car we got to the hotel so we could quickly get to the beach to enjoy the sun in Bournemouth.

A long queue kept building behind us as the reception legend of the hotel searched and searched for the booking confirmation which had never been sent due to lastminute.com fancy money stealing technique.

We were left embarrassed and busting for the loo in front of everyone and had to leave the hotel.

When I couldn't get through on the phone to lastminutetorture.com for an hour or so I went on the live chat.

The agent Karen advised we would hear back and how seriously your "other department" handles this type of situation.

Obviously, that was a steaming lie.

Waited a few more hours nothing... getting close to sundown... a second agent, Karen 2 says nah defo gonna get a call from them.

Hour later now sunset, we started to clutch each other for dear life waiting.

3rd Karen and now I'm pissed and anxious.

No Karen 3 I will NOT leave this chat until you put me through to your Manager also named Karen. We will be on the street with nowhere to lay the heads you have exhausted now at 8:30pm Saturday night.

After Karen 3 ended the unhelpful chat and I saved her transcript and quite understandably rated her a below zero.

Some true champs at Expedia saved us thankfully exactly 10 mins after lastminutetorturekarens.com dropped the ball so triumphantly.

And my friend I was with got to float that something I chased all day he was able to do in 10 mins.

Now they are not replying to my emails, I kept it pro and didn't call anyone Karen or Kevin via their emails which included a very late confirmation for a hotel booking which didn't exist.

3 business days later and LASTMUNITE.COM have essentially Stolen my Money and didn't provide a service or a helpful form of support customer service.

It's over, last time I will book with you lastminutelie.com. It's not me it's you.

My flight was canceled by Air France but bought flight tickets from Last Minute .

Riga International 28/07/2021 07:20 Paris Charles de Gaulle 28/07/2021 09:10 Air France AF 7983

I calling to LastMinute Customerservice every 2 weeks for update but no luck just told to be wait. That’s not acceptable I’m very sad disappointed (

Please help me to get my money back .

Booking ID: [protected]

Flew KLM from Amsterdam to Las Vegas on Saturday 11 June and returning Thursday 16 June. Called 3 times in the 2 weeks prior to going, all calls were recorded. I requested a gluten free meal as I have a severe intolerance which can make me ill for days. I was told each time it was recorded on my booking and got an email after saying changes were in progress. I had no other way to do it as KLM couldn’t do the requests directly and neither could Virgin. Got on the plane and no gluten free order for me. Almost an 11 hour flight and no food. NOT GOOD ENOUGH

My name is Emma Arscott and I had to cancel holiday booking [protected] on behalf of the other bookee Helen Kingdon who lives at 91 Wantage road, Wallingford, OX10 0LP email [protected]@yahoo.co.uk and telephone number [protected]

I have contacted your company several times to have the email link for the outstanding payment to be made and 3 weeks on nothing received we also recorded the phone calls as we knew this would happen from your side

I have paid my part and no longer will be involved in the chasing of payment for the outstanding amount on a premium number as Mrs Kingdon is the other booking reference on the booking and was the original person who wanted this holiday cancelled and has not paid any towards the holiday this will now need to be forwarded to her and if a court case is proceeded for the outstanding payment please contact Mrs Kingdon she has money back from my self which i can prove from a banjk statement as the original payment made and also the messages to prove the holiday was cancelled by herself my involvement is no more in the booking