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I am writing to bring to your attention an issue I encountered during a recent holiday for which I am seeking your guidance, support, and compensation. Specifically, I would like to address a discrepancy related to a product/service I booked through your platform.
I had purchased a comprehensive holiday package through lastminute.com, which included both flights and accommodation, for a trip scheduled from August 21st to August 24th.
While my stay at the hotel over the course of three nights proceeded without any issues, I experienced an unexpected problem related to my return flight. I am reaching out to you in hopes of obtaining assistance in resolving this matter and seeking compensation for the inconvenience faced.
The return flight was originally scheduled for Thursday, August 24th, at 00:05. My understanding was that this departure time was intended to align with the conclusion of my third night at the hotel. This arrangement would have allowed me to comfortably check out in the morning and travel to the airport later in the day. Regrettably, I later discovered that the flight was actually set to depart during the night of my third hotel stay.
This timing discrepancy resulted in a chain of events that led to my missing the scheduled flight. As a result, I was compelled to purchase an alternative flight on the spot at the airport. This unforeseen turn of events not only extended the duration of my travel but also subjected me to a full day without sleep due to the prolonged travel ordeal.
In light of these circumstances, I am kindly requesting guidance on how to initiate a claim to seek coverage and compensation for the additional expenses incurred due to this situation. Moreover, I am seeking compensation for the time lost and the sleep disruption caused by this incident.
I am thankful for your prompt attention to this matter and anticipate your guidance on how to proceed with the claim process. Your assistance in addressing this issue is of great importance to me.
Desired outcome: refund
