Law Office of Brett M Borland
Reviews and Complaints

I broke a lease agreement with Alden Short, Inc. After some back and forth, they determined this to be an uncollectable debt and they issued a 1099. They originally sent a 1099-misc, indicating I had received a $17,095 payment from them. I notified them that they should have sent a 1099-c (notice of debt cancellation) and they assured me that they would send me the correct form to indicate they "gave" me over $17k. Of course, they didn't "give" me any money. They "gave" me this money in the form of debt forgiveness. Both my Experian and Equifax reports indicate I owe them the money that they "gave" me, which is now considered taxable income for 2022. Now this "law firm" has starting making harrassing calls to myself and my friends.

Trying to settle a debt. The debt start with national credit systems. I had agreed to pay $700 June 27 with Felecia Clay. When i called a rep with NCS stated my account was noted i left a message for both ms clay and her supervisor no response. The placed it on my credit report and sent it to *** i sent *** a fax to settle and i received a call from a rep. I sent several letters stating I will make a payment but not for the full amount because the management company at Lawrence park apartments (kmg) prestige never notified me of a late that was tacked on while i still staying their and when i spoke to Lawrence park prior to moving it was supposed to be removed they didn't remove it which was 272.00 and a late fee of 37.00 for march . I spoke with ms wheeler and she said 780.00 i advised I would respond by letter. I faxed another letter agreeing to pay 780.00 only if i received a letter in return stating the account would be closed and it wouldn't be sold again i never received any follow up regarding the matter.

I sent an email detailing an erroneous account that was opened with *** Systems from First Key Homes. They stated I owed them money upon move out. In November *** a check back for a refund. I reached out to NCS and they turned me over to Brett M. Borland. On February 4 I sent a dispute letter to their mysterious Keep of the Accounts. I was told that I would hear back by letter. I received a letter in the mail validating my debt. They stated that no supporting documentation was included in the original email. I was looking at the documentation attached to the email as the "customer service" representative was arguing and interrupting me. This debt they say that I owe is false and erroneous. I would like it removed from my account. I would like the Law Office of Brett M Borland to report that this account is erroneous to *** Systems Inc. This is ridiculous that I need to jump through this many hoops to prove an account is not valid.

Harassing, threatening, and rude Collections calls for debt that I dispute. I was a guarantor on a lease for my daughter's college apartment. Prior to moving in, she was informed that the apartment was not available and she would need to find housing elsewhere (which she did). Near the end of the lease I received notification that rent and penalties were 9 months past due and unless I paid in full the matter would be turned over to Collections. I refused to pay a debt I didn't owe and started receiving calls from Law Office of Brett M Borland, P.C. Calls were frequent and threatened to "ruin" my credit. I explained why I refused to pay, and that no amount of calls would change my mind. Now, over a year later, my daughter and I started to receive calls again, I spoke with "Ms *** and explained my position again and was told, "so, this is a refusal to pay, you're not going to like what happens". My credit score has already taken a hit for a debt I don't owe, and I'm not happy about continued harassment and further threats to my credit and reputation.

I am a victim of Identity theft and this company has continued to harass me and frequently file erroneous charges on my credit report I have been a victim of Identity theft since 2013 and I have submitted a police report to this company several months ago proving that I am a victim of Identity theft clearing me of this so called debt that has no relation to me and I have disputed these charges with the 3 credit agencies just to have this company that has been slandering my name and threatening me for a debt that does not belong to me. I have threatening messages saved to my phone that these people plan on destroying my credit profile if I do not pay the debt that does not belong to me and just today a woman spoke to me directly from a blocked number calling from this company that they are sending federal agents to my home to come arrest me and have me prosecuted. I am going to file legal charges against this company if this is not resolved asap. I have been patient enough but now I am being threatened and I feel the need to file legal charges against this bogus law firm.

Acct placed in collection w/NCS, by Brett Borland on 09.23.17 for $2,465 for breaking apt. lease. Per NV statute, I'm not liable for paying this $$. Positano apartments placed my acct in collection 09.23.17 for $2,465 for breaking an apt. lease. Per NV Revised Statute 118.175 , the landlord must make their "reasonable best efforts" to re-rent the unit as quickly as possible. I vacated the unit on 06.29.17 and it is my understanding that the unit was in fact re-rented and occupied in less than two weeks of the unit being vacated. Based on this information, the law has been violated and because of this, my credit score has been adversely affected. I disputed the collection with Experian; however, after the dispute was completed, nothing had changed on my credit report. I tried to contact NCS but you need to sign up for an account in order to be able to contact them and I was unable to create an account on their website. After filing an initial complaint with the Complaintsboard.com against NCS, I was informed that the account is being handled by the Law Office of Brett Borland (XXX-XXX-XXXX).

Nearly a year ago an account I had was turned over to Attorney Brett M. Borland's office and was ultimately settled shortly thereafter. However, due to the ineptitude of office personnel, my account was never closed. It has now been over a year and I've only been able to find one person in this office that had some level of customer concern enough to get the account closed. However, acquiring the necessary paperwork that states that the account is closed has been another journey into the abyss. I have made multiple phone calls and have gone to the website that this office has directed me to, only to embark upon more frustration. How hard is it to put on paper, or any digital means, a statement that simply identifies an account as closed and settled? I'm at the final stages of refinancing my house and this most unfortunate situation has me at a stand still. If I can honor my debt by paying what was agreed upon, why can't this office honor its responsibility by providing the necessary document(s) in a timely manner, and by removing the negative collection on my credit report? It has been over a year for goodness sake!

I have paid my settlement offer an now I'm not being given a letter confirming my payment so I can find a place to live In feb I was sent a settlement letter I called an spoke to Tracy I was told I would have to pay 1614 and I would be given a letter saying it had been paid off an it would be reported March 7th to credit an it would be removed woth in 30-45 days an I would have a letter in 5-7 business days it has been past that I've called Tracy's line an it goes to voicemail I left a Goodall an never got a call back I called the directo line an was transferred over to Tracy's line again an still no pick up I called back an left another voicemail An still have received no later to show that I have paid an can get a place to live for me an my three children they pick up when they want your money but once they get it they don't keep their word. I was told Brett had to sign off an that's why it would be 5-7 days but still nothing they said they don't offer settlement letters until payment is made now it is made an I'm still with out a letter or a place for my children to live I paid so I can take care of this matter an now I'm still not able to take care of ive tried to call other places an I get sent right back to bretts law firm An no one helps

This company has taken my money to pay off debt i get a different story as to why i have not recived my payment letter each time i call. on friday 03/27 i made a payment to this law office in order to settle a balance from a previous apartment rent due to me not giving a full 60 day notice upon leaving. i paid my deb with this company and as soon as my payment posted the man that has been hlping me has not answered the phone it goes straight to voice mail. i have been told several different stories. I was told that I would get a letter mailed. then I was told I would get an email. then today 03/27 I was told first id only get an email then I was told I would get both, I have not received either. I need this payment letter so that I can move out of state and get a place to live. I was told that the guy helping me had the corona virus that's why he has not been answering. then I was told he was in a car accident. after I mentioned ive been being told he had corona virus the lady got upset started to yell at me about how long the account has been in collections and she also hung up on me,I'm just not understanding why I paid the money asked of me and I am not getting my letter as promised. im not understanding the problem the lies or the situation.

8/20 paid via phone $3,200 settlement & was promised PIF/clearance letter via e-mail in 5-7 business days. As of 9/12 still not received. Contacted firm on 8/20 in response to settlement offer letter I received via mail. Called and spoke with representative and reached an agreement of $3,200 as settlement-in-full. She stated that in exchange for such payment, I would receive a PAID-IN-FULL/Clearance letter via email within 5-7 business days and the debt/collection would be removed from all 3 credit bureaus within 45 days with me having no further liability. I asked for something in writing, in advance of payment, summarizing the terms of the agreement but she informed me that settlement offer letter I'd already received was "their" form of offer in writing. (There was NO SPECIFIED offer amount or terms in the letter.) I made the payment via phone with the representative and was not given any receipt but was advised to refer to the transaction on my bank statement as proof of payment. After making 12-15 phone calls, leaving several voice mails that were not returned and speaking with several unprofessional other representatives who have done nothing but give me the runaround and make excuses I still have not received my letter as of 9/12.

I have contact the law office of Brett M Borland in regards to my being a identity theft victim. I was told the information would be deleted and subsequently it has continuously been updated with the credit reporting agency causing me to remain homeless as Disabled legally blind Domestic Violence, identity theft survivor Jasmine *** beat me, used the *** act Law to have me falsely institutionalized and placed in Jail. This began in December During the duration my relationship with this woman she began to open several fraudulent accounts using my social security number and identity, resulting in my currently being homeless with delinquent accounts open in my name lowering my credit score, which is preventing me from rebuilding my life. I have reported this woman's crimes to the police, IRS, FTC and all three credit reporting agencies. I now live on the street in ***. Due to this companies negligence I am unable to rent a apartment. I recently spoke with a he talk handling my case named Gorge and was told and I quote he can careless if I contacted the Better Business because nothing will come of it end quote. I have even sent supporting documents to Brett Borland directly as he contacted me regarding this matter assuring me that it would be rectified his direct email address is as follows *** have attached my correspondence with this company and I ask for HELP in correcting this matter, Any assistance will be greatly appreciated Sincerely

Providing no proof of business legitimacy. Falsely accused of debt with no proof of charges. They have called my cell phone with out permission. I was contacted from an account representative stating that she is from a debt collection agency. She called from an Oregon number. This company is located in Georgia. I asked to speak with the attorney she stated that I can't because I'm not an attorney. I asked the name of the law office that is suing me a guy got on the phone and gave me the name of the law office and disconnect the phone. I called the law office and then they forward me to random voicemails then forwarded me back to the account representative. I asked to have a print out and proof that I owe the debt. The account representative stated that they will sent it. ( which is the 5th time over a series of years requesting proof of debt and the responses from all if the representatives is that they will send it which never happens) The account representative gave me contradictory numbers when I asked for a break down of charges. For example: she stated the carpet cleaning fee was $50.00 then it was $75.00. Then it was $250.00. The account representative stated that I have until the 13th to send proof that I don't owe the debt, today is May 5th. If I do not send proof then they will move forward to take me to court. This debt has been recorded on my credit report before I was contacted. In addition when contact began they called me on my cellphone and had another collections agency do the same. They never asked permission. This is a violation bullish behavior.

Law Office of Brett M. Borland who represents *** regarding the collection account of $1301 from *** I have disputing the legitimacy of this account being on my credit profile. I have sent out three letters to this company asking for validation of this debt. The information that they sent me does not prove that I actually owe this amount of $1301.00. I spoke to one of the managing supervisors *** on December 1, during this phone conversation *** stated that there was a mistake made. He indicated that he researched my account and could not find any evidence that this debt was valid. He stated his operational manager *** was looking further into my account and was waiting on a response from Jetty. I told *** that it does not make any sense for them to keep the account open knowing it was reported in error. I also said that they were in violation for knowingly reporting false information. I told him the proof that I do not owe anything is in the documents they sent me justifying valid debt. I told him all they had to do was just read through the documents they sent me. Heres the story with this debt. Jetty *** had a surety bond. The summary of coverage for the surety bond states the premium is non-refundable and the bond is only owed if there is any physical damage to the apartment beyond normal wear and tear or any money owed to the landlord. There was no money owed to the landlord and there were no damages reported either. I have the court documents which list all money owed which was paid, of which, the documentation they sent me indicates this and no damages were ever reported. They have the document which indicated all money was sitting at the court house the whole time. It was clearly stated on the last page of invoice document. So, why is this debt still on my credit report.

Today on 3/1/22 I contacted *** Systems (NCS) to resolve and pay off my owed debt of $8816. Upon calling them I was directed to contact a different phone number for a law firm called " The Law Office of Brett M Borland, P.C." Phone number ***. After being called back and speaking with a representative whom claimed to be an attorney, I came to an agreement for a Pay to Delete for $6000 towards my debt owed. After giving this Rep all of my information including my ACH payment info, I was transferred to a "supervisor" Mrs. Whom told me " The client wont accept this form of payment." I was directed to do a direct wire transfer to Routing #***, Account #***. I informed *** that I would not be able to do this and my only form of payment is an ACH check. I asked if she would be willing to speak to the client. She rudely stated "no that's not my job." So, I asked who the client was, I was told NCS. I hung up and called NCS back. I spoke to *** who informed me that was false and that I am "not in their inventory". So, I called the law office back and spoke *** again. *** became defensive and changed her story multiple times, stating that I CAN send a check but it would take past 30 days to get a receipt of payment. To which, I said "that's fine I'm in no rush. I just want this taken care of." I then asked for confirmation that this was a "pay to delete agreement" as the representative prior to first being transferred to her informed me. To which she stated "I have no control over how the credit bureaus reports your information. That is up to them. I make no promises on how this will reflect." I told her "I am not willing or comfortable making any payment without any written or oral agreement as agreed upon with the prior representative. Especially if I am mailing a check into your office for $6000." She stated, "fine don't pay we will get it eventually when we take you to court."

No response for invoice. Damaging my credit without a chance to dispute or pay. Poor customer service. In April , I recieved a call from the Offices of Brett Borland in regards to a fee I apperently owe to an apartment complex in Greenville MS. I asked for an invoice, broken down per charge (Total around $1700). The employee stated she would email it to to me immediately. I called 3 more times that day with the same answer of , "Ill get this sent out immediately" or something similar to that. I never received that invoice. I assumed that they decided not to pursue me over it due to unrelated facts in regards to the apt complex. On July 28th, (yesterday); i was informed that, "Oh guess we didnt send that out", i ask for the invoice again. Was told it would be sent out ASAP. I received nothing once again. At the time in April I would have been able to pay this, however after the pandemic, i would need a payment plan. However, i never even had the opportunity to pay or dispute the charge. I never got the invoice, never a follow up call. I lost employment semi-recently due to the pandemic. I got accepted into a vocational school that i really was intent on; however i could not get the loan now because of these charges that i had no way of paying before and my credit score dropped dramatically. This company is unethical and or lazy. Ive never heard of a bill collecting company that the debtor has to keep contacting, and that wont send an invoice. Side note: im 99% sure they are the reason my credit score dropped dramatically. The the only loan (student) i had out plus the amount they said i owed added up. I cant afford the full creditkarma at the moment, to get the full details, but the debts (2) and the numbers add up. My credit score dropped dramatically over the last 6 months and this is the only possible reason why. I will send you a confirmation on Friday when i can afford to buy my full credit report. I have the call logs if they want to dispute my claims. I honestly dont even know if they are a real company sense i have received nothing except phone calls. I travel for work, so I asked for them to send me the invoices via email, with they have agreed to multiple times but never have. Call log availble upon request.

The Law Office refuses to provide adequate information to resolve the debt and provide confirmation of payments received by their office. National Credit Systems received my account in their office for a debt that I owe to the Villas of Camelback Crossing. I did not resolve the debt with National Credit Systems who retained *** M. ***'s Law Office to further pursue the debt. I called the law office around the beginning of Jan. 2020 and spoke with my account rep Mrs.. At the time of my communication with Mrs. she advised that they were now collecting on the debt and in order for further collection efforts to be dismissed/stopped I would need to make a payment arrangement on my account. I set up an arrangement for $100 a week to begin January 10. After setting up the payment arrangement I asked Mrs. if I could get a receipt of some sort for my records, she advised that I could not get a receipt as they have had people in the past try and use their receipt for fraudulent reasons. She stated I would have to use my bank account records as confirmation to show I have been making my payments. I have never had any business that I have made payments tell me they could not give me some form of receipt of payment. Nonetheless, I have been making my payments on time since that date and keeping track of the payments with my bank records. Subsequently, around mid Feb. I called the office again and spoke with Mrs. to ask a general questions about whether or not they report my payments to the credit bureau. I inquired as $100 of the money I had paid had been reported to Transunion (I was a little excited as it was gonna help my credit). Per Mrs. she advised that they do not report to the credit bureaus and actually no one should be until the debt is completely paid. I advised that someone had reported at least $100 being paid as it is reflected on my credit report. She insisted that it wasn't their office and I should call National Credit Systems (which I did and they referred me right back to the law office). I also inquired about a settlement offer which Mrs. again shut down conversation very quickly and said no settlement was being offered and she didn't know if one would be. I ended my call with Mrs *** who in my couple of interactions was not pleasant to speak with. As I was unsettled about the conversation with Mrs. I called back and spoke with Mr. Jones and explained by situation. He and I had a lengthy conversation which resulted in him advising I call back in March to see if the "company" would consider a settlement offer. I called back on Feb. 18th and spoke with Mrs. the office Supervisor and she advised there has been a settlement offered for $2063.17, but it was only good for the month of February and she couldn't say if the "company" would offer another settlement for March. After a few more minutes the call ended. I called back Feb. 19th to get clarification on a couple of questions I had about the settlement offer and ended up speaking with Mrs.. I asked Mrs *** as a consumer how would i have known there was a settlement offer. She first stated "its not their obligation to advise the consumer that the "company" has offered a settlement as they have hundreds of people they deal with. She then stated "well didn't you get a letter of the offer?", I advised I had not and she said "well that's up to the "property" to advise you of the offer, we dont do that". I also asked how can you say it is only for February when I never even knew until 2 weeks into the month and thats because I called their office. My question to Mrs *** and it still remains, how would I know if I had a settlement offer? As I stated to her after I made my arrangement I have no viable reason to call their office after I made the arrangement. I only ended up calling their office because I had questions and National Credit systems refused to talk to me because the law office has my account. Their practices are not justified for a debt that I am willing and trying to resolve so that I can get a home for me and my family