LBC Express
Reviews and Complaints

I was expecting my delivery to arrive yesterday because according to your tracking it will be delivered within the day yesterday. I waited but my package was not delivered. I provided a contact number, why did they not contact me through it if your delivery service could not locate me? Now, how am I suppose to know if I would be getting my delivery?

As I visit LBC DAU just a few hours ago, I feel so disappointed on how they treat their costumers. I am a pregnant person and they didn't priorities me. Almost 1 hour ako nag hintay, the 2 staffs na naka duty is puru daldal at pacute. Halos lahat ng costumers nag alisan, even me sa sobrang tagal nila mag process. One of the costumers pa nga ang nag inggay sa sobrang galit sa tagal ng mga transactions, and one of the staff answered na: "Sir mabagal po kasi yung system, iba ang system namin sa lahat ng LBC"
I transact every week sa LBC Dau, pero ganun at ganun pa din ang flow ng transactions ko. Hndi na siya nakakatuwa. Hope mabigyan to ng aksyon.
Thankyou

LBC kindly follow this tracking # [protected] .. Take note -July 07, 2017 pa na forward ng Fastract (tracking # 3645794) sa LBC ang Package, but untill now wala paring action.. Nakikipag cooperate naman ako sa Fastrack at LBC, may proof akong text messages at nakailang balik na rin ako sa LBC Norzagaray .. Please lang ayusin nyo naman trabaho nyo, wag kayong iresponsable .. July pa pinaship ang Package, September na ngayon!

I check online for tracking the parcel and on sept. 09, 2017 it says that ready for delivery. please expect delivery with in the day.
But then after 5 mins. It says that shipment issue, please get in touch with us through our official customer care channels. Im wondering if what was that. My client need the parcel now. Please do help me with this problem. This is the tracking no. [protected]

Good day... my tracking number is [protected].. what seems to be the shipment issue? Yesterday I track my shipment at it was ready for delivery at 1:06 pm September 09, 2017... I am expecting it to receive yesterday, I am residing at 1099-c Brgy. Barangka Ilaya, Mandaluyong City... Please deliver my package now if possible... I'm Paul Joshua B. Perez... my phone number is +[protected]...

My tracking no. is [protected]. As I've checked it yesterday its says it ready for delivery and still my friend did not received it and so I track my package through lbc website and it says "shipment issue". Im bothered by it so can you tell me if my package could still arrive and what was the issue? Thank you. Please if you want to let me know what happened contact me through the number [protected].

This is my tracking number [protected], I receive an update last September 5 that my product has arrived, and on sep. 06 it tells me that is ready for delivery but it was postponed . But we didn't postponed it . It say "We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels" the item was from lazada.

EDD of the item should have been last September 6 but because of payment issues it was not delivered the item is a COD delivery from a lazada seller. Then the item should be delivered again on the following day ( September 7) but upon checking the status it has been refuse by the recipient, where in fact there was no delivery that was made .

Please do contact me at this number [protected]
Please deliever the item that we purchase we have waited for it for less than amonth to be delievered.
Tracking number [protected]

"September 05, 2017 Shipment was not delivered since recipient's address is out of LBC's service area."
Taga Sto. Tomas, Isabela po ako, and may branch ng LBC sa Tumauini, Isabela. So medyo malapit lang.
My tracking number is [protected]
May I request na i-transfer na lang sa Tumauini branch. Para madali ko na lang makuha. Medyo malapit po kasi yun.
If ever na mai-transfer, please contact me with this number po. [protected]. Thank you.

Ano na po ba nangyayari sa package ko bakit po may problema sa delivery? kompleto naman po ang address na nakasulat doon sa box at pwede din naman kontakin ng delivery man ang receiver kasi nakasulat din po doon ang contact number kasama sa address eh. please po ideliver nyo na po ang package na yun kasi ilang araw na po na naghihintay ang parents ko at importante po 'yun.

I was expecting that the bags I ordered at Touchdown Apparel will arrived last September 6, 2017, but when I tracked the shipment it saids that there is a problem on the shipment. I would like to know if when will my order be delivered? Hoping that you atleast inform me the real information in regards with my problem. Please send an email as soon as you see this message. Please let me informed. Thank you.

I sent a package and was advised by your employee at the dispatch to opt for "FOR PICK UP" option since there is no available delivery at the address I provided. I specifically told the dispatch that the ID available to the receiver is a school ID [protected]. He answered "Pwede na yun ma'am."
I asked the receiver to pick the item up at SM Baguio, unfortunately, you're employee who is munching junks refuse to release them. She is insisting that the ID provided is not valid. Refuse to provide her name and does not want to provide any option.
My concerns:
1. If pick up was not offered, it should have been easier for someone who is pregnant to receive the package, not wasting time, effort and fare going to the mall.
2. I was told that the ID which is dated [protected] is still good.
3. Technically, ID is still good. IT IS STILL 2017! (for crying out loud!)
4. The employee at SM Baguio is rude to my sister in law.
5. She is munching something while talking to customer.
6. She refuse to give her name and asked "BAKIT?" This pisses me off.. As a customer, I have the right to know the name of the person handling my business.
7. There is a phone number provided to LBC everytime I send packages. It would be nice to at least notify the customer if a problem during pick up occurs.
My sentiments:
1. It would be good if your employees are collaborated with the information about your process. One employee advised that the said ID can be used and but was not during the pick-up.
2. The ID is technically, still VALID...
3. Being rude is never, never and I say should never be tolerated.
4. Eating infront of customers is impolite esp when talking while your mouth is full.
5. I have the right to know the name of the person handling my business instead of answering back with "BAKIT".
6. Have them provide other options. Asking for another ID won't do as much esp when it is not available.

I sent an important letter to my dad through LBC yesterday september 4 2017 in Gusa, Cagayan de oro city to anonas kamias quezon city metro manila. Then the girl told me named Sandy Dumago that she cannot see the address through her computer. How come? So i've been struggling to find the exact address in google. So while i was searching the google if what should be the exact address. I didnt even know she was click wrong address which is WEST KAMIAS. When she dictate it she told me that Kamias Rd quezon city metro manila so iwas confident that it was right. Well i didnt even review the paper because i was in a rush.

Can LBC west kamias branch forward the letter through anonas kamias quezon city lbc branch?
Its very important document and he need it for tomorrow.

Aug 25, 2017 I was notified that my order has been shipped. Aug 30, 2017 the product has arrived at Laoag Hub and arrival is to be expected and then same day it said to get in touch with customer service because of shipment issue. My order is expected to arrive from Aug 31-Sept 5, 2017. At Sept 2, I was again notified to get ready for arrival but the same day there again occurred a shipment issue. What is going on and what do I do? Shipment is addressed to batac, I would very much like to get my order by tomorrow please

To whom it may concern:

Good day,
I would to request a cctv footage copy in ur good office, I was sent money last Aug. 24, 2017 amounting to 3600 to Mr. Ramon macaraig. I was received a confirmation already to lbc that was claimed by Ramon macaraig in pasay branch, huli n po ng malaman q n eto po at scam sana po aq at inyong matulungan

Sender name; Alejandro palloc jr
Contact number :[protected]
Trucking number; [protected]
Lbc express, inc
G/f harmony village, olimpia St. San Vicente san Pedro laguna

Send to; Ramon b. Macaraig
Claimed in pasay city

The reason why we sent money to Mr. Macaraig because he is d official representative of ash manpower services. Attached here with d printed guidelines emailed to us. Please help us to bring back our money by giving a copy of ur cctv footage and we will report emediately to ta authority.
Thank u in advance to help us
Attached bellow d official reciept

I hope u will grant my request

Thank u very much

I was tracking the package I sent thru LBC to Polangui, Albay. August 28, 2017 it says it is ready for delivery and expect the the delivery within the day so I asked my Mom from Bicol to wait. The same day, it was tagged, Shipment issue. What is the exact issue? Can you tell me where the package is? Don't tell me that there is no LBC near the area because this is not the first time I sent a package from Ilocos Norte to Polangui, Albay (Bicol). Send me email for update. [protected]@gmail.com

Hindi ko na daw po pwedeng e claim ang item na pinadala ko..since nawala ang celphone ko na ginamit ko non nag padala ako sana tumawag manlang ang branch sa receiver kung ano dapat gawin..Simce ako ay may atlong anak at ako lang nag aalaga at walang maiwanan sa mga anak ko hindi daw pwede na iba ang kumuha sa lbc sa manila kung saan andon na ang pinadala ko.Or babayaran ko ulit amount nong item na pinadala ko..Walang kasiguraduhan ang mga sagot sakin sa LBC branch Gerona Tarlac at 4th door Perdices St Dumaguete City... walang halaga sa item na shinip ng client nila sana maging concern sila alam nila na mahirap na ma claim yon item or baka hindi na ma claim..

Upon tracking my shipment to Zinarag, Aparri, Cagayan. LBC notify me that it didn't deliver my shipment due the address of recipient is out of LBC's service area.. how come it accur like this.. its not my first to ship in LBC, actually I just have a shipment last August 13, 2017 and it deliver without such problem with the same address.

Please deliver soon the shipment.
Thanks

Daisy O. Viloria
Zinarag, Aparri, Cagayan Valley

Thats the address for my shipment, as i was checking the tracking #[protected] of my shipment thru LBC i found out that the shipment not delivered. It say that the recepients address is OUT OF LBC's SERVICE AREA, how come it happen like that samantala dalawang beses na ako magpapadala sa address na yan. Please delivery the parcel as soon as possible they ate waiting for the shipment..
Please take action about the issue..thanks

Shipped from Danbury Ct USA branch 54 to Tacurong City to Florida Duadua
Box number 2- [protected] was also shipped same date May 23 2017.

Damage to one box, , Box was sliced open on bottom by a knife,
4 voltage converters were stolen, 4 small cartons of Victorias Secret
perfume and lotion, also taken, set of kitchen knives also stolen.

Tacurong City personnel were present at box delivery, the box sliced on bottom from corner to middle of LBC box, , Tacurong City personnel refused to provide a form to my wife Florida Duadua . for the damages, , stated I in the USA had to contact LBC.
IN my opinion the Tacurong city staff should be FIRED on the spot as this will happen again and again. $16 each $64 total, for voltage converters, Victoria's gifts was on sale 39.95 and the kitchen knives set -wooden block
69.99 for the set ..I have sent a lot of LBC shipments, never a problem.!Never ! Tacurong City personnel were not professional what so ever!
Have 6 more boxes in transit now, , .Total of 173.94 in damages for this one box. please remitt .

PLEASE FIRE the Tacurong persons involved! Yes!
Plenty of honest Philippine help available, , in Tacurong city My wife's church has plenty of people who can work honestly, hard, provide the LBC help you deserve ! Never steal . I also know Alice your New York City /New Jersey manager who set up Tacurong City when it opened, , she knows the area, , staffing, never would allow this to happen, --The knife cut-damage was not old, very new, looked very very suspicious, and the manager was no help what ever, , my wife's phone number is on your invoice, , please contact her about this, please !Thank you for your help!

John Carlisle USA, , love the Philippines !