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LBC Express
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1.0 3 Reviews 2812 Complaints
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LBC Express Complaints 2812

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I
8:51 pm EDT

LBC Express package!!!

Magsara n kau! Never on time! Always delayed! Until now wla p dn package q kla mo nmn galing inbg bansa s sobrang tagal! Eh galing lng nmn bulacan to Valenzuela! Mahiya nmn kau taas ng singil nyo pro bagsak nmn service nyo! Mga sinungaling p kau! Kya nga nagLBC pra ndi n mahirapan pumunta at magdala ng package kso dpat pla ndi n lng baglbc sna nand2 n ngaun package q! Door to door nga db bkit kelangan qng pumunta s office nyo! Binayaran kau ng tama kya magtrabaho kau ng tama!

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Update by Ishi Unica Hija Avila
Aug 21, 2017 4:09 am EDT

Nasaan n package q?! Sbe nyo 2-3 days lng ung package makakararing n d2 smin?! Galing plaridel lng package q papunta d2 Valenzuela! Almost 5 days n wla p dn!

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A
8:03 am EDT
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LBC Express shipment

Upon tracking my shipment to Legaspi City, I encountered this notice from you. What does this mean? What is the issue about my shipment? Where is my shipment exactly? I need your answer ASAP since the recipient is already expecting my shipment. Please email me at angelo.[protected]@yahoo.com regarding my concern. I am expecting your full cooperation in solving this issue.

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L
3:43 am EDT

LBC Express money remittance

I was supposed to wire money via LBC Express. Since I'm in a hurry, I filled-out the required information in the remittance slip immediately and submitted it to the staff. During that time there were just four customers in the queue so I expected that the service would be fast and easy. I waited for almost fifteen minutes for my name to be called. I thought It was my turn to finish my transaction but they gave another paper. I think that was for the membership card application.The staff said it was necessary to fill that out so I did. I gave the paper and waited again for another ten minutes. It took me so much time waiting for my turn. Finally, I was called and was asked for a valid I.D. I told the staff that I didn't bring any id since I was able to send money before without presenting a valid i.d. The staff insisted that their policy is "No I.D, No Transaction." My point is that they should have informed me immediately that they need my I.D when I gave the remittance slip. The staff members there are very inefficient and slow. They kept me waiting for almost thirty minutes just to say that I can't wire money because I don't have an I.D. They should have informed me right away.

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I
8:10 pm EDT

LBC Express delayed delivery

Good morning. This Irene Grace Tuante (Sender), my receiver named Mercedita D. Flores said that she haven't received yet the parcel I sent last friday (August 17, 2017). The parcel has a transaction code [protected]. I tracked the transaction code and it is ready for delivery. I supposed the failure to deliver is that I wrote the wrong Phone number on the parcel thus they can't locate the exact address. This is the exact contact number to be contacted for delivery [protected] or can I have the contact number of LBC that has the parcel in Manila. Hope you can fix this. Thank you so much.

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D
5:16 am EDT

LBC Express delivery of package

Package was supposed to be delivered today, however. We missed the call coming from the rider for about 5 minutes only. Then we tried to call the rider, and this [censor] rider won't answer the our call. I tried to call again using a different number and he finally answered rudely and cursing us with foul words.

I ask for his name and he proudly says he's name is "Lester Blanco" with mobile number. [protected].

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L
1:42 am EDT

LBC Express balikbayan box

My package is delayed. I thought it's 2months only the process but now it's less than 4months na. and now they still not received the package. my room mate sent box also we sent in the same time and same shipment the LBC her family received her package already but mine 3weeks delayed na.. I don't know what is happening na. I have gmail. Message me please lopez.[protected]@gmail.com

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V
9:26 pm EDT

LBC Express shopee delivery

I have been waiting for more than a week already to receive my ordered items but still your Cainta delivery hub failed to deliver it. They keep on returning my items to seller without delivering my parcels. They even failed to advise or txt me if they really are searching for my address. 😡
This has really made me upset and disappointing, for my baby needs the things I ordered.

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L
L
Lee Sa Puso Mo
US
Sep 26, 2017 12:41 am EDT

[protected]-MWUN lbc bakit ala pa din order ko wala ba cp mga rider nio para magtxt...

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C
11:52 pm EDT

LBC Express still waiting for my order

August 16, 2017 06:10:52 AM
Forwarded to LAZADA WAREHOUSE.
August 16, 2017 02:37:50 AM
Arrived at SCS RETURNS.
August 15, 2017 06:00:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

Please please please i really need my order pagandahin nyo namn po service nyo namomroblema na aq nyan ilang araw yan kailnang kailangan q na ang order ko!😭

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M
M
Marion Sumala
US
Aug 20, 2017 7:22 pm EDT

Im still waiting for my order from shopee

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B
9:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express 1 week 4 days ng delayed ang parcel ko.

nagpunta ako sa LBC Langkaan 1 branch, dineliver daw nung august 9 ung parcel ko, pero hindi daw makita ng delivery man yung address ko ipinagtanong nya ko sa solis family, pero hindi daw nila ako kilala, sana manlang tinawagan ako ng delivery man kung hindi nya mkita ang address ko, nakaindicate naman siguro ung contact number ko dun sa parcel for sure or sa papel na hawak ng delivery man . ngaun ibinalik ng delivery ung item ko dun daw mismo sa branch na pinagsendan, hanggang ngaun hindi paden napaprocess hindi daw nila makita . sobrang dissapointed ako sa service nyo .

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J
9:06 pm EDT

LBC Express I am complaining about my delay shipment

.LBC quoted "you like to move it" e bat ang sagot skin ng customer care nyo e. Kami pa ang kelangan pumunta sa warehouse nyo sa lipa para mkuha namin yun shipment namin is that how you give your service ? August 3, 2017 pa yung item namin dumating sa lbc and up untill now wla pa din puro sila dahilan . And ang last na sabi aakin non services area daw ang lugar namin and since when pa naging non services area ang lugar namin kng nkakapag deliver sila sa neighbor namin ? At wag ninyo sinasabi na mali ang adres na binibigay namin kasi simula dati pa yun na yung address na binibigay namin at lbc lang talaga ang hindi nakahanap sa addresa namin . Sa tagal kong ng follow sa shipment namin ang ending ang gusto nyo pa kami mismo ang kukuha sa warehouse nyo ! [protected] yan yun tracking number namin

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M
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express lbc d. guevara mandaluyong branch

I would like to file a formal complaint against your LBC D. Guevara (Libertad) branch. We have tried returning zalora packages to this branch but they refuse to accept it and give the excuse that they are "offline". This has happened 6 times already. Other branches accept these packages without any problem. However there is one guy at the LBC branch that refuses. When i insisted another guy helped me. But the first guy that is always there always refuses and says it is offline. Please check because that employee should not be working for you anymore. He is lazy.

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Y
3:27 am EDT

LBC Express parcel

Gud pm po maam/sir 5days n po kc hindi dumating ung parcel q w/ tracking number [protected].. Last august 9, 2017 at about 7 in the evening it was received at Sm city manila lbc branch. Until now everytime i track it is still in that area. May i follow up this transaction from your good office? Or may i have some adive how can i contact the said branch of yours?. Thank in advance and Godbless

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A
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express super delayed delivery/ not answering my call

Our Engnr.in charge at Calapan Mindoro site sent a very important documents last week August 10, 2017going to Balanga Bataan, but until now as I checked on your tracker it is out for delivery, but since August 11 I haven't received it!
Last Aug. 4, other transactions, ako pa ang nagpunta sa delivery hub para kuhanin yung super delayed documents and dahil hindi nila sinasagot yung calls ko. Please take actions on these.

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C
8:03 am EDT

LBC Express its close I know that feeling

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Basically ang street signs namin ay bura na at di rin kami masyado kilala dito mag tanong tanong nalng kayo sa pangalang Analyn Golloso para mabilis nyong mahanap kng saan location namin still im expecting for my order to be delivered i really need my order.

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Update by Cesar Golloso
Aug 14, 2017 8:13 am EDT

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Ito po address namin Zone 6 Bulan, Sorsogon
Loilo. St

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N
5:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date of Last Status Transaction Status August 14, 2017 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels. August 14, 2017 Ready for delivery. Please expect delivery within the day. August 14, 2017 Arrived at DAGUPAN DELIVERY HUB. August 14...

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J
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express issue problem

Gud day po, I ordered through online and expecting to deliver the item yesterday pro ndi po dumating when I tracked it again today it says na my issue problem I was wondering f ano po un kz ngaun lng ngyari toh. LBC lagi courier pag umoorder me through online pro 1day lng nakukuha na agad ung item but how come this one has an issue problem daw. plz let me know if ano po ung issue problem so we can fix it pra makuha n ung item asap. tnx

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K
9:23 am EDT

LBC Express delayed delivery

LBC can you please deliver my documents it's been 1 week since it has been sent. The sender sent it last week August 4, 2017 but until now as I check on your tracker it is still in Marikina Cainta Del Team as of August 5. No one also noticed me if what happened to my documents or if there's a delay on the delivery. I waited everyday for that because I needed it already and I felt irritated for that. I already sent an email and they said they're going to escalated on the assigned delivery team to ensure the delivery of my documents but I think they just say it but they never do any actions for it. I tried to contact them also thru phone call then the operator says they will connect me on their costumer but they let me wait for almost 5 minutes and no one answered. By the way my tracking # is [protected].

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Update by Kate Zobella
Aug 12, 2017 8:54 am EDT

Till now the tracking # [protected] is not yet delivered. In the receipt it is stated that it will be delivered on August 5 but it's been 1 week no one tries to contact me if there's a delay or what happen. Can you just contact me for the update or else I'll report your delayed services, LBC.

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C
7:32 am EDT

LBC Express shipment issues

Good day, I ordered a case for my phone samsung galaxy j2 prime on lazada. When the delivery boy contacted me, I was not able to answer the phone call because we still have classes in that time. And when I checked it on tracking page, it says "We tried to deliver your shipment but recipient is unknown at the given address. " I hope you can help me, thank you.

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A
5:50 am EDT

LBC Express shipment issue

To whom it may concern,

I bought an replacement battery for iphone 5s at Lazada a week ago and earlier I just checked it through LBC's track padala and it says that It has an Shipment issue-thing.

"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." yan yun nakalagay.

Will you please solve this issue, I really need that battery so bad.

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Update by Arjay Glorioso Labado
Aug 13, 2017 6:40 am EDT

To whom it may concern,

It's been 2 days na po since nag arrived sa Gumaca Delivery Hub yung item na in-order ko sa lazada which is iphone 5s battery. I always checked it through your website pero may shipment issue raw po. It's says that the recipient address was unknown, which happened to be me. Ito po yung tracking number ng item ko [protected].

This is my name: Mark Joshua Glorioso
This is my address: Gardner street. Brgy. 2 Pob. Mulanay, Quezon Province, Quezon-Mulanay-Barangay 2 (Pob.) 4312
And this is my mobile number: [protected]

Sana po ma solve na tong issue na to cause I badly need that battery. Thank you.

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M
1:30 am EDT

LBC Express dropping and not answering my call

I waited since yesterday pa ng padala. It's been the 5th day today and still waiting. Ive been tracking the delivery since yesterday and found out nandito na sa iloilo. [protected] tracking no. Pero hindi nadeliver kahapon kahit sinasabi sa tracking site na idedeliver daw within the day. Yung pinaka worst pa eh tinatawagan ko yung LBC warehouse dito siguro a hundred times na walang sumasagot! Ring lang ng ring! Napick up yung call once binabaan pa ako! Please lang LBC ha business ko to nakakahussle dahil sa inyo. Wala man lang tumatawag sa number ko na tama naman ang lagay ng supplier ko for updates kung ano. I'm the one who's already contacting LBC for updates baka may problema hindi naman sinasagot yung tawag ko ring lang ng ring!

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Update by Miss Matt
Aug 12, 2017 1:57 am EDT

Good day. . I have been expecting my delivery's arrival since yesterday. I tracked the delivery through lbc tracker and it says it has already arrived yesterday, August 11, 2017. I waited but nothing came. This morning i checked back the tracker and there was this issue that says the recipient name is unknown to the said address. I got so concern that my residence is known through my last name when I was still single because I am still living at my parent's house. My middle name is MALIC and the whole barangays know my house as Malic's residence instead of my last married name. I tried to call the warehouse's three contact numbers here in iloilo for hundreds of times but no answer was given. Their phones were ringing but no one's answering. There was this one contact number that answered my call then suddenly dropped it. I got so pissed that i wanted to help them solve the issue but no one cares but the thing is I care the most about it. Thanks.

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Parcel not delivered until now was posted on Oct 11, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2815 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    +65 800 101 2708
    +65 800 101 2708
    Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone number
    Singapore
    +886 801 127 383
    +886 801 127 383
    Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone number
    Taiwan
    +971 800 035 702 444
    +971 800 035 702 444
    Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number
    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024

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