LBC Express
Reviews and Complaints

My brother sent a shirt through LBC Ipil, Zamboanga Sibugay branch last Thursday, June 16. The package arrived today, June 18 but the shirt was not there. I will be using it tomorrow. The shirt was left in Ipil Branch. It was not sent but my brother paid for it. That is utter negligence of the personnel on duty. So, please deal with this issue. Please reprimand that personnel. You will lose many of your clients if that thing will happen again and again, without addressing this issue.

I have my order from Lazada (order # [protected]) and is stated there that the expectation date of delivery will be on June 3-4, 2016 as based in my given Delivery address to Lazada which is Southwestern Pob., Calamba, Misamis Occidental. I keep on tracking the item using the given LBC tracking number ([protected]) as emailed by the Lazada and found out the item is still at Ozamis Delivery Hub. I hate to know that the item now is nearer to its destination address but the LBC still holding the package at their delivery hub at Ozamis City. I am very disappointed by their service. I will be looking forward for an immediate action. Here attached are the Shipment Status from LBC and the Order Confirmation for Lazada.

Ref 1619129 sched for pick up my box here in kuwait today 3june2016. By 7:57 I called to ask what time the pick. Lady operator said pa anticipate until 10pm driver will call us. By 9:45 I called again, informed me that no one can come to be sched by tomorrow since the cut off is until 7pm only. 1. The lady operator that I spoke at 7:57pm gave me wrong info to nonsense wait until 10pm.2. Why no one call me to be notify and resched. By tomorrow. Need your feedback trace my call [protected]

I would like to complained because the said adddress is specified as Unlocated address and the problem with the site of Lazada is I cant put any landmarks for the address and that's why its incomplete.
And beside I am expecting 2GO to deliver this because they already know and can locate my address. But unfortunately it was delivered through LBC and it's useless.
You cant locate our address and yet LBC PPS branch hadn't able to make an effort to contact the consignee.
If they can't locate the said address on the first day it was out for delivery why they didnt make a call to the consignee for the clarifications for the address?
I am waiting for the said package and then another week would be wasted because it was sent back to your origin and I need to re order?
I ordered it before holy week an then you wold just said I need to reorder it just because of the invalid reason that courier cant locate the address?
Why did they didnt call the consignee in the first place? I had put my mobile number and whats the use of putting my number on the address when its not been used ?
Another thing is the LBC Branch Delivery Hub Station [protected])
I am calling after I saw the update online but no answers on the phone.
I tried calling again this morning but still no answer.
Whats's the use of having a phone in your station when you can't able to answer it?
The consignee here made an effort to call your office after I saw the update or status of my item
But why your branch or courier here didnt make an effort to make a call on us hence my number is stated on the parcel?

one of your who guy was assigned to pick up our cargo was very rude and very late. He is assign here in Kuwait, Named Jonar with mobile number [protected]. Today, they called very late, first at 9:52 PM and asked for direction, then on 10:09 PM. As we were giving him direction on his 2nd call, he misinterpreted us and made malicious and provocative verbal words to my Husband.

if you really wanted to gain back our trust, our friends and their families trust with your services, you need to totally change your employees with such uncalled for attitude.

i will share our experience tonight with your sick employee to every people and friends i know.

It was in the afternoon of February 8, 2016 when I went to Lbc to pay for the sss and philhealth for the first quarter. As i approach the counter i wear my 1 million smile, but this girl who has a strong personality never wear a smile not only that as if she don't like her work. A girl next to her who wear a glass and a brace was so elegant looking and very nice. My concern is why don't you put personnel who really want to care for your costumer and put rude employee as a bagger, it really shows that your company would sure go down if an express company will cater same as yours. Your bayad center is not worth for the citizens trust. Hope you can do an immediate action. . . . . . . . . . . .

I sent my cargo from Dubai to Manila. 2 boxes has been sent for my family and another 1 for my husband family. Were happy that after 1 month my husband family got their baggage early. And mine was still on their Hub as per tracking it online. After a week my brother went to their Hub and check the situation.. Baggage was there and they said it will be delivered on the following day, unfortunately, after 9 days nothing happens. I arrived to Philippines and decided to go there immediately as i cant contact them. We went to HUB my box was still there!
I asked why it was not yet delivered? They said address was wrong.. But the point is i have the contact details in box so the can contact any of my family to verify the address. But they didnt do. LIAR!
Too many boxes was still kept there.
I was so dissapointed to the point that i paid for their service but they didnt give me the satisfaction a customer is looking for.
LBC express cargo? Hari ng padala?
Sinisira nyo pangalan nyo!
Never na ko uulit sa inyo at ishare ko yang serbisyo nyo na yan.
Word of mouth advertisements! 😡😡😡😡😡😡😡😡

I purchased an item on January 2, 2016 using our employee catalog, after completing the order, I was able to get a confirmation and a specified shipping time frame which is about 3-4 weeks, I was asking for a tracking number but only got the tracking number by February 2, however as I tried to check on the tracking number, it shows ITEM DELIVERED SINCE JANUARY 8. 2016 under an unknown persons name, so I reached out with their (LBC) customer service and tried to ask what happened, but they just gave me a run around that they'll get back to me once they review the shipment and so but never gave a time frame? So it made me ask how long would it take them to review but never got an answer anymore.

ITEM WAS PURCHASED ON JANUARY 2, 2016
Supposed to be shipped at AP010 Paltingan Ambiong La Trinidad Benguet 2601 but never was and never been.
Recipient is supposed to be my wife Beverly but was sent to ANABELLE BANGCAWAYAN @ 01/11/2016 05:50:00 PM and how come that person was able to receive somebody else's package even if it was not under their names? Is it really how LBC works? LAME!

Nagpadala ako ng item. papuntang Baguio Feb 3(SM Bicutan LBC branch) dapat Feb 4 for pick na pero until now Feb 6 di makita yun item tapos sabi agad declared loss na daw. Ang sabi ng customer service ng BAGUIO LBC COOYEESAN NAGUILLIAN ROAD na received daw yun item pero di nila makita within sa area nila .Ang tanong ko lang pag di ba mahanap s area nila declared loss agad. Ilan days ba dapat para mag declared na loss na ang item. Dahil ba me insurance sila kaya ganun? Hinahayaan nyo ba within the area na sinasakupan mo ay may mawawala ang item? Malakas magdeclare ng loss kasi di sila ang nagbabayad dapat icharge yan sa mga pabayang empleyado ... The manager of that branch wake uppppp...baka tulog ka kaya di mo mahanap...

I sent a document in jan. 19, 2016 for moonwalk, paranaque city, hoping it'll arrive the next day. i'm just from quezon city.

But to my surprised, my document was placed on "pending for pick up" though it is clearly stated in waybill copy, "door to door delivery".

Worst, as of today, jan. 26 my colleague has yet to receive the document which i've sent through lbc.

"wake up, guys"! lbc express!

Express nga ba?

i have orders from lazada, packaged received tracking number [protected] @ sf bacolod 15.01.16, 10:24am (friday). out for delivery 19.01.16. why not deliver on 16.01.16 (saturday) or 18.01.16 (monday). they delivered yesterday 19.01.16 (tuesday). my wife is at home the whole day. they said nobody answering. we have a doorbell, why they didnt use it? our last phone conversation they intend to send today (20th). operator promised to call me back but no acknowledgement received and they can no longer contacted on the phone. reply to this message is highly appreciated.

January 14 2016 - date of acceptance of my letter with application with the supreme court savings ; january 19, 2016 - still out of delivery status and not delivered. Client number: 8585-999 ; desired resolution: immediate delivery of pouch to the recipient at the supreme court, judicial records. Jose b. Brotarlo, jr. [protected]

January 18, 2015. I arrived at LBC binalbagan, Negros occidental to send my mom papers to my aunt at manila. Im the only customer in LBC that time. but, guess what I've waited the LBC staff to finish their business. which is not a business their just calling their phone. LBC company please advise your employee that if its work its work and better be assist their customer properly and with respect

To whom it may concern lbc parcel ref. no: [protected]; [protected] it has come to my attention that my parcel has been returned to lazada from lbc bais city branch by your delivery man. the item that i was urgently expecting was already in bais city a few days ago, but was not delivered to me because your delivery man has refused to deliver it to my home due to its distance from the highway as he said he only can possibly deliver parcels along the highway, but saw him several times delivering parcels in the country side areas in my town driving a motorbike like campuyo and canlabe. upon calling him on the night of january 15, 2016 asking him what will happen now that my parcels has been returned to lazada due to failure of delivery, he then quickly answered me that i have to re-order it again because ones returned, it is already considered as cancelled. so, this would mean that i lost my time shopping and purchasing online and also would mean a lost of sales in part of lazada. bad effect for both consumer and the store then. the failure to deliver at my end it's because i missed his calls for two days but i tried to give him a return call and send him text message, i didn't received a reply nor answered to my calls. he then told me why i did not pick it up at their branch? oh my g. i have no intention to pick it up because i believe that it will be delivered to me because few months ago, i went there to pick up my package but the stuff told me that my package was with him already, so in this case, i never went to your branch anymore for picking up packages. i am extremely disappointed in the service rendered by your delivery man. i have used your company on a regular basis for important packages over the last 3 years but i have noticed a steady decline in the quality of service lately. i may have encountered various delivery problems but not with this most recent one which parcels are being returned to where i bought, quite frankly, being the most frustrating and severe. this recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless i am shown that quality of service will greatly improve. please refer below the attached tracked documents and the call logs for your reference for this sincere and genuine complaints. sincerely marissa a. villaflores contact numbers: [protected]/[protected]

LBC in Mt. Druitt has a leaflet explaining charges for delivery but they charge extras which is not indicated in the leaflet. This is clearly misleading the people . Also when you send a particular amount they ask you to send it in separate remittance so they then charge you for separate fee. This needs to be investigated . I will advise other people who wish to send thru LBC to find other honest options . I have attached the leaflet that they give people and it clearly does not indicate extra charges such as i.e. insurances I have tried this service hoping they are straight forward but very disappointed. I sent a small box to philippines they charge me 77 AUD when the small box only weigh less 1 kgs. Anyway all I can say is extra charges should be clearly indicated even if it is a small tiny print. This will be the last time I am dealing with LBC

I was about to complain my lbc box was forwarded to sharja uae hub last November 1, 2015 and was about to delivered on 23 of dec in the phillipines but suddenly it was delayed so I ask you customer service and had a actionand was out for delivery last jan 04, 2016 and as I check it was again deliver to qc hub so disappointed on your service because I was expecting this box to deliver on Jan 4 was it was not happen. And one of staff reason out that my box is soft how come I thought your box had a standard size how. I just wondering did you made something fishy on my box. I will legally complain this matter here in uae.

Tracking number is [protected]. Sender: Dianne Serrano Receiver is Germaine Sumulong. Dec. 6 pa po ito na-ship. When we tracked it on your website, nakalagay dun you have two attempts na ideliver yung package pero house closed. So tumawag ako sa customer service ninyo nung Dec. 12, Sinabi nila sakin na na-hold nga daw sa warehouse ninyo ang package dahil house closed kaya pina-transfer ko na lang ang package from your warehouse to LBC pateros Branch code GDP05 (Ground Floor Gen Luna cor B. Morcilla st. Pateros City) binigay ko pa buong address para doon na lang sana i-pick up ng receiver. Sabi ng customer service niyo, it will take 24-48 hours before matransfer. We waited until Dec. 16 pero hindi pa din na-transfer. tumawag ulit ako sa customer service ninyo noong Dec. 16. I talked to JEN OBIAS which is your customer service representative only to find out na hindi pa din natransfer ng delivery team niyo ang package from your warehouse to LBC pateros. She gave me an assurance na matatransfer na talaga this time dahil ipa-follow up niya daw. But until now which is already Dec.28 HINDI PA DIN NATATRANSFER ANG PACKAGE. Ano na LBC? hindi na ma-contact ang hotline niyo. Wala din maisagot na maayos sakin sa facebook message. Ang sinabi lang sakin house closed daw kaya hindi nadeliver WHICH I ALREADY KNOW that's why pinatransfer ko nga sa LBC pateros para ma-pick up na lang. Pero until now WALA PA RIN. please update us.

i complaining slow delivery of my orders with tracking numbers, [protected], [protected], [protected], and lastly [protected], especially tracking numbers [protected], according to LBC tracking status they declaring refuse to accept by consignee, i wonder how come, i waited for almost 2 week for my orders to deliver by LBC courier and then they declared refuse to accept by consignee?, they dont even try to contact or call or text me?how did it happened? please do some actions regarding this matter especially to those who declared refuse to accept consignee, he must accept punishment for this untruth declaration i think the courier are just lazy to deliver my items so he declares refuse even without trying to contac the consignee or recipient.

I express my disappointment on the service of LBC Gaisano Masbate. I’ve been a frequent customer of this company since it has more branches nationwide..and I believe they can deliver a good service.. but I greatly disappointed with their service: To enumerate my experiences: 1st. The staffs don’t have proper etiquette in dealing with customers. It seems that they are all so busy that they cant even respond to a simple query when you ask them..they ignore customer. 2nd. They will send you an update of your order but isn’t specified which branch is it. “Pls be informed that your transaction with tracking # 17935****766” is out for delivery on Dec. 02, 2015. Thank you.” ..WHERE? WHICH BRANCH? At saka “delivery daw” pero papa-pick up pa pala sa ‘yo.. 3rd. They will update you that your order/package is out for delivery and ready for pick up..but they don’t entertain an important reply from you..they don’t even acknowledge your reply.. 4th. Returned my order even I replied and informed them to hold my package because of a conflicting schedule. 5th. Delivery not systematic.. they have a branch in our Municipality(LBC Cataingan, Masbate) my delivery address is in Cataingan, Masbate. But they will still obliged you to go to their LBC Masbate City Branch which is 75 km away and a fare of 240 back in fort..jus to pick up your order..when in fact they have a delivery van which can bring and deliver my package to our town na may branch sila.. ang totoo, very accessible and place naming kc nasa center of town lang.. …DON’T JUST DO BUSINESS, , do GOOD SERVICE TOO..

Incident happened last nov 20, 2015 saturday here in northills dormitory lower general luna baguio city. Parcel contain medication for narcolepsy with tracking number of [protected]. I did not receive my parcel upto now! Its been already 10 days . I checked the lbc tracking site was stated i received the parcel but didn't receive any. I contacted lbc team in bonifacio street baguio city, they said parcel was received by the admin of the above dormitory. Admin and owner of the building said they did not receive any package nor see any delivery team came in the dorm's vicinity. I made a formal complaint letter and send it to [protected]@yahoo.com but did not receive any response. First of all, i was in my room during the delivery date and the delivery boy did not even make an effort to deliver it personally instead just gave it to people in the first floor Secondly, he did not require the recepient (which he is claiming the admin) to present any valid id but just asked the name. Third, employees are not responding to my case This is very important, anything that will happen to the person needing the missing meds will be held lbc liable. Please make an immediate action Its been already 10days and dont use strategies like "customer will just forget it" because that is a medication. Please adress, thank you!