LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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delivery
I sent gifts for my family to cagayan de oro last 12/17/19 until now they didnt received yet .i let my mother to go to the nearest branch of lbc in our house SM UPTOWN to ask what's the problem what takes long to delivered they just answer my mom because of the valuable item inside.this is not the first time i sent a gadget from manila to cagayan de oro .kindly expedite this complain.i track yesterday again in your website it says it will delivered within the day But until now they my family didnt recieved it .and its Christmas time now.
Tracking n0: [protected]
cash on delivery service and also, the staff service is a dismal failure😡😡😡
LBC what happened?!! I paid a fee para makarating yung package ko sa customer ko. I thought it's a door-to-door scheme? Eh di pa nga ata nakakarating sa doorstep nung pagdadalhan yung Deliveryman, they will already declare it as a failed delivery/Unknown Residence?!!! Akala ko ba LBC will make every Online Seller's transactions much easier?! Parang mas na...
delivery
Dear LBC,
The delivery man contacted me that they will arrive soon to my address they called me and i explained the direction to reach my address and also i texted thw number who called my address but didnt came. They called me at 4:45pm i wait till 6:30pm but nothing came then i received a message that they will deliver my package tomorrow because its already 6:30pm. But I tried to track my package then it says, didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Where càn i receive my package? im so dissapointed
delivery of my package; cheque in a white envelope
Have you delivered my package to this address? Because I tracked my package and it says "Shipment Issue" Please update me if it is already delivered to the address below. Address: Guani Rent a Car Tres Borces cor F Cabahug St. Mabolo 6000. Recepient: Christine Del Mundo My Tracking Number is: [protected] Please update me asap to my email address: alexandria.[protected]@gmail.com Thank you.
Read full review of LBC Expresscash on pick up
The staff was very inconsiderate. Staffs did not inform new customers like me that a note should atleast be written in the form to indicate the delivery mode that I want to be processed. I stated at the very beginning that the service that I need was cash on pick up. So one staff handed me a sticker form and let me fill out informations. The staff never...
late/delayed delivery of my package
tracking number: [protected]
The delivery date of my package is supposedly on december 16th but I still didn't receive any up until now. Please take an immediate action about this because I badly need the package ASAP. My wedding is on Monday and my giveaways are in that package. I asked assistance from LBC Catarman Branch but they didn't assist me about this one. They just said that it really happens because it's peak season. This isn't acceptable because we pay you for your service yet we are receiving poor service & inefficient customer service. Please take action. Thanks.
car parts po ito pinadala ko sa buyer ko
ang price 2, 500 nag bayad ako ng shipping na 355 ang TOTAL : 2, 855 Wednesdat pinadala Thursday dumating na so 1day lang kinabukasan nasa recipient n ... bakit ganon nasira?? kita naman sa picture at convo namin maayos kong ipinadala saka medyo matigas na bagay din po yun hinde basta basta masisira bakit naman ganon LBC???? nag reklamo n ako sa FB page nyo...
cop refund
Mag ask lang po ako. Bakit po ganun palagi kayong offline simula nagstart akong magship sa LBC hindi ko parin nakukuha yung mga refund sa mga COP ko. Tuwing pupunta ako offline. bakit naman po ganun? Kapag magbabayad ako ng shipping fee ang bilis tanggapin ng pera. Kapag kami na yung magrerefund offline lagi. Nasasayang oras ko sainyo kakabalik balik sa...
Read full review of LBC Express and 1 commentnegros occidental
Meron Po akong cash on pick up sa branch sa name ko...shelo Marie Lagansua Hindi q Po mkuha Kasi andito nku sa UAE ng send ako nang authorization letter and copy nang i.d ko dito sa UAE pero ayaw tanggapin. Bakit ayaw nila tanggapin ngpadala na nga nang letter kailngan na Yung product gamit Yun sa puppy ko ilang days nang wlang gamut pinapabalik balik pa...
Read full review of LBC Expressnintendo switch game
Bat sobrang tagal ng serbisyo nyo? Pina ship yung item dec 9 2019, ano na mgayon? Dec 19 na wala pa rin? Di pa ma contact lbc napaka bagal, 2 to 3 days daw? E 10 days na. Quezon city to samar. 2 to 3 days lang. Bat umabot ng 9 days? Ano ninakaw na? Nawala? Ano nman binayad ko na pinag ipunan ko pa? Gawan nyo nman ng paraan para ma contact kung ano na status!
cut-off time
Today, i have been to 3 LBC branches here in Pque with no success in sending out a parcel, one in Jaka plaza (branch closes at 7pm and i arrived at 6pm so i understood why theyplaced the cut off sign when i came in) the branch inside Puregold pque is off line for the nth time so i went to Waltermart branch w/c closes at 9pm. I arrived at the said branch at...
unable to deliver my order
Dear LBC,
This is my tracking number [protected]
I received an update last December 16 that my product has arrived, and on December 17 it tells me that it is ready for delivery, but on that day it didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels."
with this can i just get my order delivered to another address? if you cant contact me, this is my other phone number [protected] and the address is #12 Tampoy St. Sto Niño City of Malolos, Bulacan
it was solved
This is my tracking number [protected]
I received an update on November 8 that my order can't be delivered because the area is critical; it specifically said "Shipment is with a concern. Please get in touch with us through our official customer care channels.". I went to the nearest LBC branch thinking that my package was dropped off there, but they said my package is still on hold, that I need to transfer it to pick up in the nearest LBC branch and change the address. I told the shipper to go to the LBC that picked up the package to directly change the address there, since that's what they said to me, but when she went there, they gave her an attitude and didn't even resolve our concern; they even told her to go to the hub to change the address.
with this can i just get my order delivered to another address? if you cant contact me, this is my other phone number [protected] and the address is B42A BROOKSIDE LANE SAN FRANCISCO, GENERAL TRIAS CITY, CAVITE. this is the nearest branch of LBC here, please resolve this, we paid for this service.
customer service
I went to LBC to pick-up my package. There were only 2 customers in line when I arrived. They didn't even said to wait or something that could entertain a customer. I waited for about 10 -15 minutes for the two customers to be done. I kept on asking if they could prioritize me since I brought my child with me but they had no response. Until then, someone...
Read full review of LBC Express and 1 commentqueuing
I've been a client of yours for quite sometime now and using your brach here in mckinley hills. The average processing time i guess is processing the service is an hour or so. Imagine wasting our time. Should another provider available which will surely be, i will definitely transfer. I have been in the service industry and your services are the worst. You guys dire need a business process improvement! Contact me and ill give one for free!
LBC said it was delivered but the receiver said my parcel didn't arrive on his and he ddnt recve any
[protected] is my tracking tracking number
1701 Bandong Tower, Barraca St, Binondo, Manila is the shipping adress
adress is easy to find because it is warehouse.. base on lbc the parcel arrive but as I check on warehouse, the parcel still ddnt arrive. and the lbc team gave my parcel to a certain Renzwell which is very wrong coz ARJAY is the one written on the receipt as a receiver.. Please do some actions about my concern.. am counting on you because I admire the service of LBC
the entire branch
This particular branch ALWAYS HAS A PROBLEM. Every time I visit this branch, it always has a certain problem from no connection to your system, to no boxes, it sometimes doesn't even have AC. The worst part is that it feels like it's the customers problem when IT SHOULDN'T BE. One time, it didn't have the meduim size parcel and the guy at the counter...
Read full review of LBC Expressfictitious delivery
This serves as our formal complain on behalf of my company AFPRSBS, Camp Aguinaldo.
The document addressed to the undersigned, Ramir T Cruz, was sent by Penny Cruz from Waltermart Sta Rosa on 10 Dec 2019 (tracking number [protected]). Allegedly, said document was received by a guard on-duty name, SG Lanuza on 11 Dec 2019, as per LBC Tracking.
Considering the importance of the documents, the company inquired Mr Ramos, the Head of Security about the document. Mr Ramos stressed that no documents have been received on the date mentioned and in fact SG Lanuza was off-duty on the 11 Dec 2019, the date indicated wherein the shipment was received.
On Saturday, 14 December 2019, the documents in question was then delivered by LBC (Cubao Delivery Team 1).
In view of the above, we demand explanation on why based on LBC's record, the shipment was already delivered on 11 Dec 2019, wherein in fact, the documents remained in your possession on that time.
Where did you get the name of the guard who is off-duty on that time?
We consider this a very serious matter as the guard SG Lanuza might loose his job for the mistake he did not commit.
WE expect that LBC shall undertake neccessary actions regarding this incident.
Thanks,
RAMIR T CRUZ
delivery
my contact number is [protected] BDO texted me about my credit card being delivered and also they provided me with a tracking number of [protected], the item should be delivered to me last Dec 11, 2019. I just checked your tracking website, only to find out that it was arrived at SCS Returns? How? No one texted me from lbc about the delivery last Dec. 11!...
Read full review of LBC Expresstracking number is not working
My tracking number is not working. I've been been inputting the tracking number so many times but it always says "tracking no. is invalid". the tracking no. is [protected], the sender is: Eldrian R. Alzate, the receiver is: Melvin San Gabriel. I really need to track the package. Please reply to my email: [protected]@gmail.com, hoping for a speedy reply. The picture of the receipt is attached below.
delivery service
Lbc i have a package delivery to landbank plaza but until now the package was not received by me because lbc messenger did not call or text me to inform that he is already in the vicinity of the building.. The package was almost two months and yet i have not received it.. Ano bang klaseng serbisyo meron kayo naka dalawang beses na ko nagbayad. Wag nyo naman...
Read full review of LBC ExpressLBC Express Reviews 0
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About LBC Express
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2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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