LBC Express
Reviews and Complaints

Again this is regarding about the stupid staff of lbc on alcala branch pangasinan. This is really annoying! Transaction was COP and supposed to pay 95pesos only but he put the transaction on cod pickup and charge my staff to 187 pesos. Nakaka apekto eto sa business naming online seller dahil sa kabobohan ng staff niyo! Putang ina! Ano yun sa halagang 300 pesos na benenta namin nalugi pa kami dahil sa katangahan niya. Tapos sasabihin nya sa staff ko pwede naman daw icancel pero dina raw mababawi ang payment! Ano yun kami magsasuffer ng katangahan niya! You can check sa cctv na sinabi sakanya na transaction was COP. At binanggit pa sakanya na 95 pesos lang. Sabi pa nga niya sa online lang po yun. Oo nga online sa shopee po sabi ng staff ko. Pero nilagay pa rin niya cod ng bobong hayop niyong staff! Masisira ang kompanya sa mga ganyang bobong staff! Pls take an action with this. Pano kong mabiktima rin ng kabobohan niya yung ibang customers! Sino ba masisira?ang pangalan ng  kompanya niyo di ba! Paano kung pinik up na yung item at di kami binayaran!? May habol pa ba kami? Paano kung halimbawa mamahalin yung item na yun. Di wala na. Kasi bobo yang staff niyo! Tang ina nakakagigil eh! Umaasa nga lang kami sa kokonteng tubo sa online tapos malulugi pa kami dahil sa mga bobong employee na ganyan!

Tracking number: [protected]

The delivery guy was very rude and scandalous. The package was not claimed because of this. The way he talked to me thru phone and the way he talked to my father is rude its seems like he's drunk or what. He keeps on banging in our gate! I already told him that my mother will be outside. We are not very please with this delivery service. Please make an action on this and give us an update.

LBC Plaza naning poblacion Baliuag Bulacan Branch sobrang bagal ng service nyo. Mas nauna pa sakin yung late comer na customer. Pick up lang naman ako ng Package pero inabot ng sobrang tagal yung pag pick up. Super disappointed sa service. Palakasan dun sa staff. Kung sino kilala iyon ang inuuna nilang i-cater. Tsk. Never again LBC Poblacion Baliuag Bulacan Branch😡

I would like to report whoever's handling my parcel.
Here's the tracking number # [protected]

We used to order online and we are ALWAYS receiving deliveries almost every week from LBC.

But starting December, I dont know what happened.
They started to hold my package and I need to call them first before they release my package. Like yesterday, I called the rider's number then they said YES they will deliver my package but till 9PM I was waiting but they didn't deliver it.

Its becoming more oftenly now.

I dont understand even non holidays, why they suddenly dont want to deliver our packages on time. We need to call them first before they deliver it.

I hope you could trace whose handling my package with tracking number of #[protected]
Then I hope you could ask them why they don't want to deliver it even its Out For Delivery already.

And this didn't happen once but several times already.

As you can see, I attached the screenshots wherein you can see we have to call them pa severally before they would deliver our packages (in different dates and time). And its been Out for Delivery but THEY DONT DELIVER IT ON THE DELIVERY DAY. That happened many times now.

Its very alarming already as we are doing online selling and we need those packages on time.

Here's my location : Silver Square Street, Blk 11, Phase 2, Pacita 2, Brgy. San Vicente, San Pedro Laguna.

Feel free to reach me through [protected].

Hope for your action.

Regards,
Katherine Clarino
(Complainant)

Dear LBC Team,

Good morning.
This is regarding our parcel sent 9th of January until now consignee did not received it. Very important contents of that is the "MONTHLY MAINTENANCE MEDICINES OF MY MOTHER AND FATHER" they have only remaining 3 tablets each as of today.
I tried to check you tracking aftership, please find below :
[protected]

LBC Express
+[protected]
IN TRANSIT

Jan 15 2020

10:29 pm

FORWARDED TO AIRLINE LBC Express

Jan 15 2020

06:39 pm

FORWARDED TO DUMAGUETE DISTRIBUTION TEAM LBC Express

Jan 15 2020

05:04 am

RECEIVED AT FORWARDING TEAMLBC Express

Jan 12 2020

11:33 pm

FORWARDED TO DUMAGUETE DISTRIBUTION TEAMLBC Express

Jan 12 2020

08:30 pm

RECEIVED AT LBC CENTRAL EXCHANGELBC Express

Jan 11 2020

06:18 pm

FORWARDED TO LBC CENTRAL EXCHANGELBC Express

Jan 10 2020

07:47 pm

RECEIVED AT ILOILO DISTRIBUTION TEAMLBC Express

Jan 9 2020

11:28 am

ACCEPTED AT : BAJADALBC Express

On the 10th it was received in Ilo-Ilo and yesterday at 6:39pm forwarded to Dumaguete Distriction team and why at 10:29pm it was forwarded to airline. Is there a flight from Ilo-ilo to dumaguete? Usually you forwarded it to Bacolod and then by land to Dumaguete.
Actually I always request to not to take via Ilo-ilo or bacolod route from Davao because it really takes time to deliver. I always request either via Manila or via Cebu to Dumaguete because there are direct flights there.
It's already 1 week now and where is the parcel?
WE NEED IT URGENTLY, DELIVER IT ASAP!

The reason I used you (courier) for shorter delivery time but how is it now?
I also contacting your hotline number and your telephone numbers in Manila office why nobody is answering.

Hope you will improve your SERVICE!

Thanks,
Judith D. Capul
Regular Customer

I would like to complain about the super delayed delivery of my package which was sent thru LBC Santiago City - Barrera branch. I mailed this on January 13, 3:21pm. The contents of the parcel are 2 sets of Japan visa requirements (with passports). I understand that I mailed this past cutoff which was 2pm, though I asked the LBC personnel to label it "urgent". But up until this moment (Thursday 8:30am), it still hasn't been delivered to the receiver in Westmont office in Mandaluyong City. It has been 2 days since the supposed delivery of my parcel- I expect it to be shipped on Tue afternoon and received at our office on Wed afternoon also. Yesterday, I closely monitored and tracked my parcel in your website and I frequently ontacted the LBC Barrera personnel, Ms. Janet, but same as what was in your online tracking site, she said it was already forwarded to tie-up, which I really don't understand. Why is there a tie-up? And why isn't my parcel out for delivery? The other package I sent, almost at the same time as the specific parcel I am complaining about, reached its destination which is in Makati City. I also tried to call up your hotline [protected] time since yesterday afternoon but I just came through the line at 5:23pm. After so. Many minutes of waiting for the recorded message to stop, finally, a customer care personnel talked to me. I told her everything, all the details of my complaint. She said that she will send a follow up email. I asked her if she could cc me in the thread but she said it is prohibited. How can I be assured that she really sent a follow up email? She said I have no other option but to call the hotline at 7am today. I did but the customer care personnel said that it's already in Manila but not yet in the warehouse. Meaning not yet for delivery. Please please help me to get my package delivered this morning in Mandaluyong City. Please. Yesterday 12nn was the deadline of submission of the Japan visa requirements in our office. Ours in super late na so please help me po. I expect your call or reply to this email as soon as possible po. Thank you and God bless!

One of your riders/delivery personnel who should have delivered a Passport to us from the DFA gave my son's passport to a person not listed as the authorized recipient. This is unacceptable! A clear breach of protocol, privacy and trust! Please see to it that this rider is reprimanded immediately! Mind you my son is a minor. Now I am worried that his personal information from his passport who was given to an unauthorized person may have been compromised. If so, what will you do to compensate us for this trouble? How will you restore our confidence with LBC?

hi! ive been waiting for my package since dec. 28, the seller track it jan. 6 and says will be delivered in 48 hrs. but nobody came to deliver. nobody called. its jan.13 now and when I track it it says "shipment is with a concern..." what? ang when I message the customer care they replied that the status was "unknown residence, etc, not answering call" I have lived in that address for 35 years, and the same seller shipped the first eye glasses first week of dec. and it was within 3 days. now theyre saying "unknown residence"?! seriuosly? all my family members use LBC to frequently how can it be unknown residence? they said they tried to call? when? cause I can slap the call log of my phone on their face. the delivery team of LBC balanga is just lazy and does not do their job accordingly. what an inconvinience for us who pay that much for "fast delivery" that failed. poor disappointing service. lazy liars.

I've been sending orders to my customers via LBC's COP or COD and I always track those shipments but your online track and trace is not updated most of the time. Some of my buyers are not getting it because i am unaware if the shipment is already there in the location so i cant advise them. Lbc dont even bother informing my customers if the item they've ordered are ready for pick up. Where is your customer service there? Update your online track and trace real time and text the recipient of the parcel.

Tracking number [protected]

Hi, I am Nicole Cua, and I had an item delivered from Munoz, Quezon City to Baliuag, Bulacan last January 10, 2020 and it was just received today, January 13, 2020. Upon opening the package, the receiver complained that the edge of the plastic box I sent was broken and cracked.

I was assured that the item will not be damaged during the delivery. This is my first time to use LBC and I am very disappointed with the outcome.

I want just compensation for the damaged goods.

Thank you

The item I purchased was supposed to be delivered last January 8, 2020. As I checked the tracking status the details state that "We tried to deliver your shipment but house was closed and no one was there." This was for Jan 8 (Wednesday). I was at home the whole day waiting and it was impossible for me to ignore the courier's arrival. Truth is no courier arrived. The same happened the next day, Jan 9 (Thursday). No courier arrived but the tracking status pointed out the same reason for failed delivery, "We tried to deliver...but house was closed...no one was there" which was a lie considering I've been waiting the whole day last Thursday for the courier. On Friday, January 10, 2020, I tried calling the numbers of the three LBC Express Los Banos branches and wasted my time and load because their lines were either busy, "Try calling again later", or in one particular branch (Robinsons Townmall), it did ring but no one's answering. I then decided to just send an email to their "customercare" but my message remained unanswered. My last resort was to vent my frustrations in their Facebook page. I sent them a PM but no one in-charge of the page replied...not until I gave a comment in one of their posts. I did get a reply for my comment and because of this my PM got answered by a standard reply of "subject for redelivery today". Sadly, still no packaged arrived yesterday, Jan 10 (Friday). It's already Saturday and no courier arrived. I'm getting impatient and annoyed with LBC's very poor service.

Hello,

I want you to clarify something for me. I tracked my order earlier today because I have not received it but why does the tracking information show that it has been delivered/released to a man named Zaldo? I am fuming right now. What was supposed to be a birthday gift is now lost in transit or may have been delivered to the wrong person! Investigate this issue now. The tracking number is 173249029052.

I was told that my box is scheduled for pickup BETWEEN the hours of 10:00-14:00 Of January 09, 2020. Around 9 am, your driver phoned 2x and since I knew the pick up will be between 10 am, someone got the box reAdy by that time since iam from night shift too. Unfortunately, your driver left 2 voicemails, yelling on me and accidentally caught SWEARING on the voicemail. I tried calling back the driver and he was not even picking up. Now I should be the one responsible for the delay? The behaviour of the said driver is not acceptable and is surely a form of verbal abuse and misconduct that I wouldnt let it pass. Kindly check on this matter.

Furthermore, when you guys give us a span of time or for the day there are instances that your drivers dont even arrive for those days without even letting us know. Which cost us time and the rest of our day. So why would they even rush OUTSIDE the alloted time they gave?

Sarah Laxamana
[protected]

Hi! The item delivered to my customer is damaged. The product was in good condition when I shipped it. I checked it twice before handing to LBC personnel. It was bubble wrap extensively to ensure it will not be broken. But when it reached my customer the sprayer is broken. Box has dent and wet already. That means the perfume leaked already. Perfume content has decreased. It was damaged during delivery handling. By the way, it was also delivered late. I have the photos of the item and tracking receipt.

We have been waiting for almost more than 2 hours here philand drive tandansora branch and still not been serve both of them have been working for just 1 client for to long they should be working for one agent one customer not for one customer two agents it takes a lot of time for them to service just one client they should be changing it so that everyone will be serve