LBC Express
Reviews and Complaints

To whom it may concern,
My name is Fernanda Rice from West Monroe LA, USA. I sent two boxes September 29, 2018. Tracking number [protected] and [protected]. My family received the box on January 31, 2019. When they opened the box [protected] they found out that we lost all the Victoria Secret, more than 10 new t.shirts, 3 Nike shoes, children's t.shirts, and shorts too. I even put names on some of the things because it was suppose to be a Christmas gift for my family. I also had a comforter that was packed with things and I even suctioned the comforter to lessen its capacity. When the packages arrived to my family the comforter was not suctioned at all which means that someone had opened it up and took everything that was in it. I am very disappointed and have so much fear in sending my packages through LBC now. I hope that the managers will take action and initiative to solve this problem becasue I know in not the only one. I worked so hard for so I am able to send things to my family.

Hi LBC Team, lm always so disappointed every time l have to send and receive parcel from you brance at edsa-pasay or metro-point. You staffs in the brqnce are so bastos in terms of accommodation. Please warn them before l will slap them. Super bastos nila sumagot pag tinanong mo. Mga putang ina sila baka ma sampulan ko mga yan. Taga Mindanao ako marunong ako gumalang sa mga taong marunong din gumalang.

February 4, 2019
My name is May Ann V. Villafuerte.
Im with my friend (Theresa Chupungco) who just came back from UAE. We went to SM Lucena to get the money, her friend sent her. She went inside LBC and asked the agent (lady) to give her remittance form the agent asked her "how much?" she replied "php 21, 115" then the agent told her she cant get it now because they dont have enough fund. So my friend left and she was so upset and told me what happened.. So I went inside and asked again why cant we get the money its not a big amount to consider. The agent told me (guy) that they dont have enough fund today and I need to book and reserve a slot so I can get it tommorrow. I asked him if its their normal transaction and he said "YES". So I was very disappointed I told him what if its urgent and we need the money badly? how can a remittance center doesnt have enough fund? 20k is not a million that they run out of fund. We need to book to get OUR OWN MONEY THAT WE WORKED HARD FOR? LBC is the only remittance center that I know which the client need to reserve a slot for you to be able to get money. LBC I hope you read this and please do something about it.

Origin: SLA-BC-003-SM CITY BACOOR
Trans date: 01/29/2019 07:55 PM
Delivery date: 01/30/2019
Area of Destination: North Luzon
Trans Type: Delivery
Said to Contain : IPHONE 7 PLUS USED, IPHONE 8 USED, IPHONE X USED
Client's number: [protected]

On February 1, 2019 my client was expecting a parcel from me which I shipped last January 29, 2019 and expected to arrive on January 30, 2019 at San Gabriel, Tuguegarao, Cagayan. The package as per my client, reported that he received it tampered, opened and resealed without the units that I have sent to my client in which it contained units of used iphone 7 plus, iphone 8 and an iphone x, when it arrived last February 1, 2019 at the above destination. The parcel was reported by my client to be tampered, opened and was resealed and the parcel empty, missing of its contents. On february 3, 2019 around 11:00am I received notifications from my find my iphone app that my missing package was located at PNP AVIATION SECURITY GROUP.
In leiu of the said incident, we are requesting for an immediate action on the matter in terms of refund since our parcel was received without the said units that is under your care. We are demanding a full refund and delivery charge fee with the total amount of 60, 903PHP. Attached is the receipt of the transaction. Hoping for your positive and fast response on the matter. The amount that has been lost to us is substantial to our end.

Complainant

Roldan D.Soriano
[protected]

I sent a parcel containing very important documents with tracking # [protected] last Thursday, Jan 30, 2019 from Gaisano Kalibo LBC Branch to Quezon City. On Saturday, Feb 2, 2019 I received a notification through sms that the parcel was received. I reached out to my receiver but she said she didnt get it. It's very important that she receives my documents by 1pm today. Please make a follow up on this matter.

Dear lbc, I would like to file a complaint for not delivering my item that was sent last january 25, 2019 and accepted by your lbc branch in lipa city batangas. With tracking number [protected]. I track my documents through lbc tracking system it was indicated that " We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels."

wala naman po akong nilagay na "LIPA" sa address na bngay q dun sa nagpdla pero bkit dun nla hnhnap ung receiver .. ska diba kaya may cp number na pinoprovide ang receiver pra mtwagan incase na d mkta ang place ng receiver .. so bkit d gngmit ng incharge for delivery ... i also have sent an email but then there is no response .. pls do some action .. thank u

Dear lbc,

I would like to file a complaint for not delivering my documents that was sent last january 28, 2019 and accepted by your lbc branch in metro colon. With tracking number [protected]. I track my documents through lbc tracking system it was indicated that " we tried to deliver your shipment but office was closed. Lbc will deliver the next business day. (january 29, 2019 12:10:00). Our guard on duty confirmed that their is a delivery from lbc but for other person.

Assuming the message you indicated above it should be deliver on january 30, 2019 the next business day. Until now february 02, 2019 I was not able to received the documents (4 days delayed).

I ask the assistance through lbc recto branch and lbc customer service I talk to ms. Reeza I demand that the documents to be re deliver today february 02, 2019. I will lost my position as program head of aircraft maintenance if documents will not received today our legal team is preparing to file a formal complaint within a week if the problem will not be resolve.

Thank you.

Mr. Joselito n. Biera
[protected]

I ordered mx3 capsule a week ago, ang problema yung lbc dito sa naga city bicol, panay lang ang txt! Nag seset ng time na pupunta pero wala naman na punta! I have save messages na mga txt nya using cephone no. [protected], at nag seset ng time na mag dedeliver pero dinaman na dating hangang ngayun tatlong araw na wala na. Yung order ko wala na rin dumating.. Very bad experience in my part.. At napaka irisponsableng courier kayo.. Why do you maintain such ignorant and irrisponsible person or employee? This is very disappointing! Pls take action of my complaint immediately! Nakaka abala kayo ng tao..

Re parcel with tracking [protected].
It was sent to me on jan 28, 2019. Expecting the package the next day. Based on trackin, it only arrived pulilan warehouse jan 29 pm. Expecting it jan 30. When I checked on it jan 31, delivery issues were noted on tracking. We have received a package from lbc on the same day when u noted that there was a delivery issue on this parcel.

Your shipment was not delivered since the recipient's address is out of LBC'S service area. Please get in touch with us through our official customer care channel
Ito ang message sa tracking page when I check where my box is now.
For how many years na akong nagpapabox through LBC ngayon lang nangyari na out of service area yung place namin.
Please contact this recipient number
[protected]
These are the 2 boxes tracking numbers
[protected]
[protected]
Please deliver my box as soon as possible. It's not my first time sending box through LBC
Kaya unreasonable na sabihin na wala sa service area nyo ang place namin. I'm using LBC balikbayan box for 8yrs already then sasabihin nyo na out of service area?! Just please deliver it as soon as possible. At kung di nyo mahanap yung place just call the number in the box or the number here.

I ordered a product but they did not deliver, instead they returned it to the seller. I even received an email stating that the product was not delivered that it's why it was cancelled. When my brother went in the LBC office, Romblon, Romblon branch, they said that the product was already returned and they did not even attempt to deliver it. FYI I specifically chose COD when I purchased the product.

LBC Marquee Mall The Employee(Girls) are brusque with the customers.
They Told me That You Can't Pay Pagibig (Company)in Bayad Center
They Only Priority is Individual Payment There, However I Told Them That
"I Pay other LBC outlet but only LBC Marquee Mall is different?"
But They Only Ignore me Like They Cannot Hear Me.

Note:i paid already once or twice in lbc marquee also have proof i pay other lbc outlet

I junel imperial, renew my passport at dfa central robinson galleria on december 4, 2018 and send the released via lbc going to my province address. As I checked my tracking delivery it was delivered to my house on dec. 27 2x attempt. They said no one on my house thats why they send it back to origin. I didnt recieve any txt on my mobile contact #. For the last two weeks I contct the dfa, lbc branch but still no trace on my package until now.
Kindly make an emmidiate action lbc. I need my passport. Tracking#[protected]

I would like to complain the
delay in the delivery of my documents forwarded last January 12, 2019 thru your Floridablanca branch with tracking number [protected]. Had it not been with our personal visit with your branch, we will not learn that document was not successfully delivered due to recipient has moved out (please note that I have written 2 recipients for whomever is available to receive the said docs from our HR department in Makati City, the 1st recipient was confirmed to have moved out but the 2nd recipient is still with the same address), upon learning that docs were undelivered, I have emailed your customer care regarding the status and re-delivery request to other alternative recipients, still from our HR department and received nothing but an electronic reply only. From there, I have checked through your portal the status of my docs via tracking number daily, however, status would only, if not: 1. Ready for delivery. Please expect delivery within the day or 2. Your shipment is ready for claiming at Makati Delivery Team 1. Please inform your recipient.

I have entrusted important documents to your company, instead of me going to Makati personally since I am not yet capable due to the recent operation I underwent, I just hope that you do your job, don't just move it, satisfy your customers!

Date of Incident: January 18, 2019
Client number: [protected]
I ship the item last January 18, 2019 in LBC Roxas Avenue Branch, my customer inform me last January 22 that she didn't received any parcel from the LBC. Since then I track the LBC number and it states that the parcel is on the LIPA branch in the morning, January 23. The consignee ask the branch regarding if she had the parcel but it said that there's no parcel name to her. I called the LBC Robinson Roxas here, and told me the parcel is there in LIPA with the same date my consignee and me called and they gave me the # [protected], number is incorrect. As what I'm thinking they will deliver it. But it came up, still no delivery happened. The consignee flight back to the Saudi without item onhand. So who supposed to blame it? Your service is poor, you don't even guts to call the consignee if ever you don't know the address?
Today, my husband goes to LBC Roxas AVenue branch to request to ship back my item, however the branch told my husband that I need to pay the shipback fee? So where is the justice in there? Me, that I've paid the exact amount for the shipment but your service is poor. The delivery charge is expensive.
We don't have a choice my husband pay the ship back fee.

Jan. 24, 2019
Client name & #: allen jay b. dionio, [protected]
Client receiver & #: allen jeff b. dionio, [protected]

When I open it the package around 5:00pm this afternoon, i've notice that there is lack of items inside in the box. supposedly the item that inside inside in the box is shoes crocs and 5pcs of watches. there is missing items which is the 5pcs of watch that my brother give me.

Pleased help me to find it and help me in this problem. this is my first time that I have lost my item. I already so many times that my courier is lbc, I trusted lbc but this time I dont know.

Im not make any story of this. I am serious and I want to get back that items on me, its very sentimental value and its very expensive that watches.
Give me a good report on this or I will...

I send the picture of the item inside the box of a package that I received.

‌tracking : [protected]. I shipped the item monday before 4pm, its thursday and the receiver havent received the parcel until now. Spoke with customer service supervisors eric de vera and salve. Dave (eric's associate) adv that eric will call me back but never did, called the htline again, spoke with salve, salve contacted santiago, isabela branch but didnt do anything to get the shipping expedited. Now no one will receive the item anymore as recipient will now leave ph. Your customer service team is useless, inefficient and incompetent. Cant expedite process, cant come up with resolution.

Dear LBC Express/Lower Laguna Delivery Team,
I just wanted to complain about the package that we're supposed to receive from Italy.
It's been almost 3 months now since the package was sent from Florence, Italy. We just find it very unusual for our package to NOT be delivered to us in one to one and half month just like the usual. My grandmother always send our package through your delivering company or whatsoever and it only took 1 to 1 1/2 months to be delivered to us.
SO WHAT THE HECK HAPPENED TO OUR PACKAGE?! I used the Track and Trace feauture on your website and it was said there that the Package already arrived at LOWER LAGUNA DELIVERY TEAM on january 16, 2019 which is located at Binan City, Laguna. WE LIVE HERE IN STA ROSA, LAGUNA WHICH IS NOT VERY FAR FROM BINAN AT ALL!
WE ARE HOPING THAT YOU CAN HELP US RESOLVE THIS PROBLEM.

Hi LBC.

Ready for delivery tapos naging shipment issue.
Tapos wala man lang tawag from your associate.
Ano ibig sabihin nito. Ano yung issue?

Please call me about this. Parcel is from Lazada. It's been 2 weeks thay I've been waiting for that item. I tried to email and message your facebook but I'm not getti g aby response. This is so disappointing.

To LBC Management

I would like to complain the LBC España delivery team regarding on my package, due of their very slow action.
My package supposedly delivered yesterday Monday 01/21/19 but until now theres no package.
According to the system they've tried to deliver it yesterday but the address cannot be found. just wondering why they didn't try to call or text me to locate my Address if they really deliver the package!
Now its been 2 days but still no response..iwas trying to call the coatumer service but still no answer.

I dont know where is my pckage now