LBC Express
Reviews and Complaints

January 21, 2019 Shipment issue. Please get in touch with us through our official customer care channels.

Can you help me how to fix that issue because i dont know what to do. this was my first time to transac in LBC so i know it would be good to transact. please help me as soon as possible. i really need the item that i bought on the online shop.

Tracking # [protected], please explain what happen to my parcel;

Date of last status transaction status
January 21, 2019 shipment issue. please get in touch with us through our official customer care channels.
January 21, 2019 ready for delivery. please expect delivery within the day.
January 21, 2019 arrived at metro davao delivery team 2.
January 19, 2019 forwarded to metro davao delivery team 2.
January 18, 2019 arrived at mindanao area.
January 18, 2019 forwarded to mindanao area.
January 18, 2019 forwarded to mindanao area from pending-hangar exchange.
January 07, 2019 arrived at pending-hangar exchange.
January 04, 2019 arrived at internal dispatch.
January 03, 2019 shipment is with a concern. please get in touch with us through our official customer care channels.
January 03, 2019 ready for delivery. please expect delivery within the day.
December 27, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 26, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 19, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 18, 2018 we tried to deliver your shipment but recipient's address cannot be located. please get in touch with us through our official customer care channels.
December 18, 2018 ready for delivery. please expect delivery within the day.
December 18, 2018 arrived at metro davao delivery team 2.
December 18, 2018 forwarded to metro davao delivery hub 2.
December 18, 2018 arrived at davao distribution.
December 17, 2018 forwarded to davao distribution.
December 17, 2018 arrived at cagayan distribution.
December 13, 2018 accepted at accepted at : sm hypermarket jmall.

Complaint: misinformation
1. Around nov 2018 - they were not letting me pickup my item bec name on the receiver did not state my 2nd name. How stupid was that when it was not the 1st first transaction with that branch. Same with farmers mall branch, they allow me with my first name. If its the ‘company policy' then you must train your employees well.

2. Jan 2019 - I was not able to pickup the item I purchase for more than 10days so I expected that the item had returned.

Jan 3: I checked the item if itwas really returned to the sender but the guy assisted me said that it was not arrived yet. I said the item sent on dec 23, he said it was okay bec lbc had delays with delivery during the holidays and advised me to return to 2nd week of jan.

Jan 2nd week: I checked again the item but another employees advised me that the item was returned jan 2, how [censored] was that right?

I was able to have the sender sent again the item on jan 15:

Jan 17: I checked if the item has arrived. Not yet but the branch asked for my number so he could inform me once arrived

Jan 18: he texted me that the item had finally arrived.

Jan 21: the guy on duty at around 7pm said he cant find my name on the list and the system was down to check the record and f*cking advising me to come back. I was really pissed and insisted to check their basket and guess what, I simply found my item. Just 3 guests that guy was assisting and he didnt even think to check my package in the basket. Are your printed list is the only way to check the items?

What else that lbc arayat cubao branch can do wrong? How many inconvenient they can make?

Can you do something about this?

I shipped 3 xl boxes from mall of asia lbc office january 5th
My boxes each cost almost 3k to shio and had about 4 k worth of stock inside
My first box arrived on wednesday the 9th january
This boxes was soaking wet and extremely damaged
When my staff signed for the box they did not notice the wet damage because it had been rewrapped in plastic to disguise the damage
The delivery guy then told me the next day when he delivered my second box that "your box was very wet because it was left at the bottom of the boat"
He said he will tell the dapa offive about my complate but still i have heard nothing about this problem being resolved
I will head to dapa office next week to file another complate

January 15, 2019 in the afternoon my mother went to LBC express Vasra, Culiat branch to send a document. She filled all the necessary forms with the correct name of the receiver (Lourdes B. Dela Cruz) and paid the amount and so she got the receipt with the details of transaction and tracking number of the document.
So with the tracking number I could follow where the document is, yesterday with the use of the tracking number i knew that the document was already in the bulacan LBC team and the document will be delivered with in the day, but the document was not received yesterday and when I checked again the tracking number showed that the document was delivered to authorized family representative named Delos Reyes family.
Wow Dela Cruz is very different from delos reyes and how could you miss the address.
Please help me retrieve the very important documents and send it to the right address and right receiver with in the day or i will complain your company

Somebody took the parcel shipped by my mother josefina J. Lagrito last 01/12/19 with tracking number [protected] which was supposed to be picked up by Jasper P. Benitez at LBC Silay City Negros Occidental branch. We tracked the parcel by using the tracking number they provided and it was claimed on 01/15/19. But when Jasper Benitez came today she found out that someone else took the parcel. Please accomodate my complaint as soon as possible. Thank you.

My package no is [protected]. Pls contact me [protected] (riverview, lagawe ifugao) email - [protected]@gmail.com. Im upset because my item says it will be delivered within the day, then afterwards it says there is a shipment issue (pls get in touch through our c. S). I have no idea how it turns out like that. I have my address and complete information on it. Please deliver my item, I paid a lot for it. Thankyou!

Last Jan. 3, 2019, I renewed my passport at DFA Tacloban and had it delivered. I tried to trace the tracking no. given at www.lbcexpress.com but "no result found". I am expecting for my package to arrive last Jan. 14, 2019 but until now I don't have it yet. I am waiting for my passport to be delivered coz I need it ASAP. Please HELP. Thank you. God bless!

I am Amado M. Lim assigned by my friend Mr. Pio Bacolod to get the returned package which he sent VIA
LBC Robinson Las Pinas City Branch.

With TRacking no. [protected] I did make a follow up at LBC / ROBS LPC

LBC Robinson Las Pinas requested this Package from Manila to send it to their

Branch, on my second follow up, they said it will take so many days.

On my Third follow, CREWS at LBC ROBS / LBC said the package
was forwarded to wrong branch also at Las Pinas, I request that I will pick it only
at LBC ROBS LPC, they affirmed my request.

On My fourth follow up they said The Package is still at another branch and that I have to make a new request to that branch with the package to send it to LBC

Robs / LPC I told them I don't have access or authority to request transfer since
I am not an employee of LBC, I told them they are the authority to do this transfer request. They said they will do.

After so time I follow up on Jan 14, 2019 and they said the Package was transferred to LBC Robs/LPC but was return back to Manila, because I did not responded to their calls and text. I told them I don't received any call from them and no text received from Dec. to Jan 14, 2019. I asked them to show me their text or call

data from Mobile but they said they already erased all info / message for Me.
Your crews were making alibis and misleading info.

Could you please help me traced and get back this Package of my Friend :
Mr. Pio Bacolod with Tracking No. [protected].

Thank you for any assistance . I am also a customer of LBC but with this kind of crews you have at LBC Robs/ LPC I am very disappointed how they treat your customer, they are not committed to help in any way.

Jan. 7, 2018

As far as I know it should be out on jan 7, but up until now theres no passport have been deliver to my house. So I tracked down my tracking number provided by the lbc delivery. Its been in and out to your office it always says (out for delivery, pending for pick up) so I just wanna ask how much time will spend for delivering my passport its been a week ughhh. The date that was on my receipt was jan 7 and its jan 15 for today, this is an important documents I hope this will take an immediate respond. Tsee the attachment thank you

LBC EXPRESS!im so disappointed with your service because until now my parcel is not yet delivered, January 5, 2019 when my parcel is being ship but until now I didn't recieved it, even in your online tracking the updates is still the same..Whats wrong with your service!Please give me an exact details and updates regarding to my parcel as soon as possible or else I will report you to the Authority!

I've ordered the product weeks ago and I've been waiting for a text on when they are going to deliver. The other products I ordered from shopee have already arrived and was delivered by Black Arrow. When they were delivering the item I was not around since it was weekend and just texted me when they were already in front of our house. So what the hell they want me to do, I was out with my family and I can't simply go back to the house and make them wait. And so what did they do, they marked the transaction REFUSED TO ACCEPT BY CONSIGNEE! How the hell did I refuse when in fact I've waited for more than 2 weeks for my orders to be delivered by LBC and then they declared refuse to accept by consignee?! Please do some actions regarding your slow delivery and make sure they contact the customers as to when they are going to deliver.

The documents I sent was deliver to unknown person. I already reported this to your hotline and they told me to give a feedback after 3 working days. How's the retrieval of the shipment? Please update me. I was waiting for 1 week and yet no response?! Hoping to hear updates from you. This is the tracking number:

[protected]
Shipper - Francisca Carpena
Consignee - Chona Nagel

Please call me for feedback or else will do everything to raise this to media! The documents I sent is very important! It was already delay for 1 week!

Here's my number - [protected]

I send a document on january 9 and received a message that my document was received already by someone on january 10 which is not the one I wrote in the documents provided. On january 11 as I checked my tracking it was out for delivery on january 11 at 10 am. Then once I checked again on january 11 at 3 pm it was again teceived by the same person as they previously informed to me. Noe I dont know wherr to rely wheres my document ryt now.

I am still waiting for my order from lazada through lbc express with tracking number [protected]. I have ordered it last dec 4, 2018 and it arrived at lbc express antique last january 10, 2019 with the same delivery date. How will I know the problem with my items? I have not received any text message from the delivery man. Hoping you will resolve this issue as soon as possible. Thank you!

I cant find the Reciept for my package
It wad 1 of 3 boxes seny from manila saturday 5th jan
Arrived wednesday 9th jan
Siargao island
Was sent from verity wigley to hippies surf shop
The package was soaking wet and squashed
Inside cantained books and art products all of which have been ruined
It had been taped uo with plastic wrap after it had been either dropped in the ocean or left in the bottom of the wet boat
I would expect a full refund
P2, 600 for shipping
P4, 000 for product damage
Contact me
[protected]
Dapa branch is my closes avalible LBC store

I am writing to file a complaint. I sent balikbayan box on August 30, 2018 to Dr. Dodjie Marasigan at Marasigan Dental Clinic, Gaisano Capital Mall, Pagadian City, Zamboanga Del Sur, Philippines. The Bill of Lading number [protected]. The LBC agent here in Tallahassee, Florida.

The balikbayan box was received on the second week of December, few days before I arrived to the Philippines on December 14, 2018. I noticed right away that the box was not full and had "sunk". I packed up the balikbayan box myself so I know that the box was full. I did unload/open the items myself as well. To my disappointment and dismay, the following items are missing : 6 Levis long pants, 5 Docker long pants, 10 Lacoste T-shirts, 2 Jan Sport back pack, 5 caps hat with US logo design, 5 bags for women, Toys, Sandals for men, necklace worth $125.00, 1 make up set Clinique brand, 5 BCBG brand clothes.

I was very disappointed with this company whom I trusted for years.in the past, I've heard news/rumors about theft in balikbayan boxes which I refused to believe until now that I became a victim myself. If your personnel/staff keep doing this bogus/malparactice, you will loss your business someday. I really really really got mad that some of your staff in the Philippines are doing this sa ating mga kababayan na nagpakahirap ipunin for years to send this things to our love ones in the Philippines. Hindi ba kayo mahiya manguha ng hindi sa inyo? I hope the complaints can be heard to the highest position in the LBC to take an action to stop the theft. Please investigate this and I demand that I be compensated for the lost/missing items that were stolen.

Two years ago, my mother (in Leyte) told me na konti na lang daw and laman ng balikbayan box (LBC), hindi ako naniwala kasi hindi ako ang nagbukas sa box until now I see it myself. Another thing happened to my cousin sent LBC balikbayan box from California, same thing bawas na ang box.

May I expect a courtesy of a prompt reply?

Leah Benoza (shipper)
38 Carmen Rocio Lane
Crawfordville, FL. 32327 USA
[protected]@yahoo.com; tel [protected]

Have been waiting for almost a week for the package to arrive. Based on the tracking the item wasnt delivered due to unknown recipient. How could they tagged it as that without calling me first during the delivery? And now they want me to claim at Cabuyao warehouse when I'm living at Binan? What about the shipping fee that I paid which is supposed to be a door to door delivery? Bakit kailangan ko pa gumastos ulit ng pamasahe at bumayahe ng malayo na dapat kayo naman talaga ang dapat mag deliver nung item kaso ganun ang binayaran ko. Lagi naman ako ngpapa deliver. Bakit naman dati nadadala yung ibang courier nga kino contact pa ako before magdeliver para i-sure na nasa bahay ako. Hindi kaya katamaran lang yang ginagawa nyo? Pinapahirapan nyo ang customer. Buti sana kung wala akong baby na inaalagan. Pero kahit pa wala hindi tama na customer pa ang kailangan lumapit sainyo. Yung email nyo din sa customer service automated lagi sagot. Wala naman nasagot sa mga tanong ko at wala din malinaw na sagot. Hay naku.

1. I am dr. melo cabornida with office address at navitas wellness center bldg., la paz - zaragoza hi way cor ancheta st., san roque, la paz, tarlac.
2. on december 20, 2018 dr. enrique enriquez, son of former budget secretary salvador enriquez, sent a package for me at lbc express ground floor, shopsville arcade, greenhills, san juan, metro manila.
3. the tracking number of the package is [protected].
4. I did not receive the package and entirely clueless on what happened. whenever I followed up from dr. enriquez he insisted that he sent the package on dec. 20, 2018.
5. on january 9, 2018, dr. enriquez sent me a text that apparently came from lbc that says the shipment with above mentioned tracking number was received by me on dec. 24, 2018. this indeed shocked me because I was made to appear that I was a liar. this prompted me to track the shipment personally online.
6. I was terribly shocked and surprised to find out the result of my on line tracking; with the ff entries:

december 21 the package arrived in tarlac delivery team
december 21 we tried to deliver but office was closed.
december 23 we tried to deliver but office was closed.
december 24 received by melo cabornida on 12/24/18.
7. the entry on december 21 is true... because that is the date of our medical mission in clark, pampanga for the 3, 000 poor aeta people. the entire navitas staff are involved hence navitas center was closed.
8. the december 23 entry that the office was closed is false. because this is the date of navitas christmas party and all staff are in the building as early as 6 am for the preparations and the party lasted till late night so it is impossible that we are close or nobody is available to receive the package.
9. the december 24 entry is a complete lie and false declaration in the highest order. me and my family left navitas bldg., where we stayed overnight, at 7:30 am for a 2 - day christmas vacation in manila. I did not receive any package from lbc on this date and its practically impossible.
10. around 9 am, january 9, 2018, I called up lbc customer service hotline 02-858-5999, via long distance call. an lbc representative by the name of lea told me to ignore the december 24 entry in on line tracking because the package is still in lbc maliwalo branch in tarlac city. I informed lea of lbc that I demand an explanation for the mess that caused severe moral damage on my person because I was made to appear to be a liar. lea told me that she has made a report already and I hanged up.
11. around 10:24 am a male lbc representative using cell phone number 0948 419 7479 and refused to identify himself informed me that he is about to deliver a package... the tone of his voice is arrogant and did not even bother to say sorry or express an apology first. I told the male arrogant lbc employee that I am not ready to receive the package and I am set to file a complaint... the shocking response of the arrogant employee was "sige po at pending ko na lang eto". unbelievable. this blew my top and really disappointed me very much that tears started to fall from eyes out of severe frustration and feeling of helplessness. I wander what kind of customer service culture lbc organization has.
12. around 2:08 pm, an lbc delivery van came to navitas bldg. and the lbc personnel tried to deliver the package. I have refused to receive the package and I told the lbc personnel to return the package to sender. this is to put on record clearly the whole mess.
13. I demand an explanation and just compensation on this blatant inefficiency and incompetence. I am a pwd and just underwent quadruple heart bypass surgery…hence the severe anxiety and health damage caused by this transaction cannot be measured or determined at this early.
14. I want to see heads rolling for these great and deliberate false declarations... the acts can not qualify as pure mistakes.
15. I fervently hope that the lbc organization or management will act objectively on this case asap. I demand justice for having me appear to be a liar to my colleagues who is not an ordinary person not to mention the great 18-day delay on our transactions.