Leon's Furniture
Reviews and Complaints

A sofa was purchased from Leon's Furniture on April 29, 2018 and we were told to contact a separate company for delivery. The delivery company was contacted and only the driver showed up with no one to help to unload and move the sofa indoors. This was a serious issue as I have a heart condition and was forced to obtain assistance with a paid delivery. This is completely unacceptable and I will no longer be making any purchases from Leon's.

I do not expect Leon's to care about my complaint as there are numerous complaints on this site, a 1 star rating on Homestars and many other complaints on other social media sites. Perhaps CBC Marketplace will be interested in reviewing this company's customer service for consumer awareness.

Bought the recliner in January 2018, paid $400+ for the chair. It was a boxing day special and the chair was original price $599.99. The problem is that the foot rest ripped and the arm chair pads are very uncomfortable. and there a board where the separate when in a reclining position and it hurts the back. Went to Leons and spoke to customer service and the sent out technician and he repair the rip and put extra padding in it. Still very uncomfortable and they did not fix the board in the chair. Went back to leons and now they need to send out another technician which is not going help with problem. Simply solution I want the chair replaced and not punished by returning something that is so uncomfortable that hard to sit in. I have been a loyal customer and so was my mom, so my solution is I want a different chair and replaced as soon as possible.

Thank you
Patty Langille
patty.[protected]@hotmail.com

BED NUMBER #1187DSOYI
Hi name is nyakim Bichiok my phone number is [protected].
This massage is about my son bed headboard, and one of his platformt hat was deliver on April 24 2018 .
The headboard is broken on the left side corner and also one of his platform was broken on the top. I attached some pictures to help you guys identified the broken pieces.
i here posted two extra pieces that were not included in instruction booklet, and am not sure what to do with them.

Part of the Family - Leon's Kitchener (Order # 11257KTJMKG)

We bought a leather sofa and love seat from Leon's Kitchener (November 25/2017) it had to be ordered in and took approximately 12 -14 weeks to arrive (March 7/2018). We received delivery and after a couple of days the left sofa cushion was hard and lumpy and not comfortable to sit on and the right love seat cushion was sinking. We called Leon's service department and they sent out a service technician who said the sofa's foam padding had not been distributed evenly and the love seat he reckoned had some heavy weight on it while in transport from the manufacturer which caused the rear of the cushion to sink and also needed more foam padding, he put some extra padding under the spring hoping it would raise the cushion but it did not make any difference. He took photographs and filled out a report saying he would hand it into the service department at Leon's and they would probably order replacements and we should hear from them in a few days.

After a week we had no reply from Leon's so I decided to call them, I spoke to a service agent who advised me that they had received the documentation from the service technician and were in the process of contacting the manufacturer and I should hear back from Leon's within 3 business days, I waited 5 days and called the service department to be informed that they would not be replacing the sofa or love seat, I was astonished that they ignored the service technicians report so I asked to speak to a manager who informed me that the managers at the Kitchener branch had come to a decision ( not the manufacturer) that after looking at the service technicians report that it was wear and tear and leather stretches ! After 2 days use, come on I'm not that stupid as the definition of wear and tear is damage that happens to an object in ordinary use during a period of time not 2 days! Example of wear and tear "Most tires will last 4 years with normal wear and tear", after a big discussion with the manager she said she would send out another service technician to take a look.

The second Technician came out who was actually a trained upholsterer and he was astounded and confirmed that the cushions were not filled evenly or to capacity and filled out a report and said we would hear back from Leon's within 5 days. I waited a week and still no reply from the service department so I call the salesman that sold us the sofa and love seat April 25/2018 he contacted the service manager and she called me back asking for the order number and would review the report from the upholsterer and get back to me. I waited for her reply approximately 4 hours and she had the salesman that I dealt with call me back and said Leon's is not going to repair the sofa or love seat saying the manufacturer said leather stretches what a terrible excuse in 2 days the leather stretched and now were left with a lemon, I guess were not "Part of the Family" and Leon's have not strived to keep us happy.

We now have to get an upholsterer to fix our sofa and love seat that already cost us $3, 800.

We will never shop at Leon's again nor will any of our friends.

Arthur Mackay

My elderly father ordered a sofa and a love seat a week ago.. they said they would call 2 days before delivery but did not. So he called and they confirmed delivery for today. They called him this morning and said the truck broke down and delivery would not be for another week. He called and cancelled his order this afternoon and went with another company. 2 hours later a customer service rep called and said furniture would be delivered this coming Sunday as the delivery driver is in the hospital. Again my dad said no thanks I cancelled my order (which takes 3 to 5 days for refund). My father also said this exact same line was given to him 15 years ago when he purchased from here and waited 3 weeks for delivery.

I ordered a cocktail table along with a sofa bed and a dining table and chairs. I had an awful experience buying stuff from Leons. Not only was I given incorrect information whilst purchasing the goods about installation, the delivery team that delivered were arrogant and my packages were delivered in a wet condition. The installation only happened 2-3 days later after repeatedly being on the phone with their office and speaking to the sales person Hussain and Mandy and finally their manager Usha. Whilst the installation was happening I discover that the cocktail table is filled with rust marks along the bottom of the table, how can Leons even sell such stuff to customer. When I enquired I was it comes directly from the warehouse and they don't have any clue, aren't Leons responsible for what they promise and sell?

I want my money back and will never buy anything from Leons again!

Pathetic goods and lousy service!

Hello

We order (2) identical Sealy Mattress (1) King and (1) Queen - they where deliver. That same night my daughter woke up (1) hours after going to bed complaining about a lump in the middle of the mattress. We then looked at the mattress and yes there was a lump - We called Leon's the very next morning to have a service guy come out and look at the mattress - Leon's service guy came and advised "YES" there was a lump and he would go back to the manufacture to see what can be done.

3 hours later a extremely rude Judy from Leon's call and advise the service guy report showed nothing was wrong with the mattress - its the same as the one in the show room and normal. Judy rudely advised. I states well we got a King mattress and it doesn't have a lump. She said well its normal. Judy was laughing like it was a joke we paid for a mattress and now my daughter can not sleep.

I asked to have the service Manager call me (3) days have passed and no phone call. I guess Leon's doesn't care about there customers

Good Morning,
I have been in contact with our local Leon's store were we purchased a 5.4 Largest capacity with an agitator washing machine. I used the machine the same day it was delivered. I had to wash the same load 3 times each time adjusting the settings thinking I was doing something wrong. The next load same thing. My clothes do not come clean. I have 4 children and constantly washing clothes. My clothes do not sit dirty long for stains to set in as we have 6 people in our home. The clothes do not come out clean in fact it's like they are not even washed. My husband or my clothes being the bigger items will come out with clumps of lint on them from where it's bedn trapped in the washer. The agitator does not pull the clothes down and into the water. The clothes seem to sit in same spot the entire wash swishing back and forth maybe 1-2 inches and that's it. The machine has also wrecked 3 items of clothing from my children, some were brand new as well by pulling things off the items. I do not fill the machine more then 1/4 full at a time either.
I contacted my local store right away to tell them this. They said because the machine has been used I need to pay a 25% restocking fee in which I replied how would I know a machine does not clean clothes if I never used it? It is unreasonable I should have to pay to get a machine that cleans my clothes. Your customer service satisfaction should be better then that I hope. I've bought multiple large appliances in the past including full kitchen and washer/dryer as well as furniture and have never had a problem before. I'm not asking for a lot. I would like to have a washing machine that will clean our clothes without paying an additional fee on top of an increased payment. I'd like to request a regional manager or director contact me ASAP so we can make an arrangement.
Thank you
Becky Thomson

To whom it may concern
I purchased an adjustable bed from you Guelph store. The sales lady said to have the bed delivered it would take up to 3 months. I personally think that is way to long. She found the bed I wanted at the miss store (Britannia road). I could go down and pick it up so my mother could have a bed that night. I arrived and the customer service was very nice and helpful. Their warehouse worker got the bed and put it in the truck for us. I asked as well as my boyfriend asked where the mattress was. The warehouse worker said it was in the box that is why it was so heavy. I trusted what he said. We drove home and open the box. To my surprise their was no mattress. I called the miss store and explained what was going on. The person I was talking to said he had to call the Guelph store and asked if he could call me back. The Guelph store call me and said that they had talked to the miss store and he was blaming them (Guelph) for the mix up. I re explained what happen and she told me that she doubled check the computer before I bought the bed. My mother and I were their when she did it because I asked if everything was going to be at the store. I explained again needed a mattress for my mom that night since her bed was in the dump and she had to know sleep in a chair since she had no mattress. I also told her I was very upset with this whole situation. The lady she was sorry and she may be able to get $50 for my inconvenience. I said that it won't cover my time, gas or the fact I did not have a mattress for my mother. She was going to call miss store and advocate for me. I asked for a manager to call me. I called the miss store and no one answered the phone it was 5:55 pm. No one called until 11:10 am the next morning and said that they had to arrange a driver and drop the mattress off and $100 off my bill. But the Guelph store had to do that. The man also informed me that the guy the put everything in my truck it was his first day at work. My thinking is were was the supervisor to check on him. I did get the mattress this afternoon Sunday March 25/18 at 2 pm. I did not like how any of this played out at all and how the two stores handled it. The store manager should have called me back on Saturday and discussed the situation with me and how we were going to solve the problem I got nothing until the next morning. My mother was put out and she had to sleep in a chair. She just had open heart surgery and needed that bed. Please contact me at [protected]@hotmail.com or 519=803-6040 after 4 pm if you have any question for me
Thank you
Alicia Fenwick
order # 03248GUUJWY

I purchased my couch and tv exactly 2 weeks ago. I just received it last week. I put the amount on 36 months equal payments. I found out yesterday that 50 months equal payments is now available. I called the store and they told me they cannot adjust it to 50 months and told me to call Desjardins. I called them and they told me that they can't, that the Leon's has to refund the amount and charge it again with the 50 month payment plan. I went to the north edmonton store and they told me they cannot do it because we received our product already. Yes we received the couch but the tv is being replaced because it was open and parts were taken out and scratches are on it. We have had quite the issues from the very beginning trying to make this purchase. I'm confused on why this can't be done especially with all the hassle already of having to switch between both Leon's stores. Someone should be able to do this. A reply is urgently required.

My boyfriend and I purchased a new bedroom set December 28th 2017 our sales person told us it would be a 4-6 week wait for all the pieces to arrive. 6 weeks came and passed so we decided to call Leons to find out what was going on and they told us they would call us when it arrived and weren't to sure when that would be. Delivery day finally arrived March 16th 2018 and the furniture was broken. We've called Leons and sent pictures to hopefully get a new one delivered but until then we have a giant box sitting in our small kitchen until who knows how long.

To whom it may concern.
We bought a sofa (3piece sectional ) in late November 2017. It was supposed to be delivered before December 24, 2017. It was not delivered until February 21, 2018. The delivery men had a tough time hooking the 3 sections together. They finally got it together and left in a real hurry. Later that day we discovered that the back bracket on the one end section was not hooked on properly and the material was ripped and the wood where it hooked on damaged. It appears that the mechanism on the end of the middle section does not line up properly rendering the ripped end and the middle sections in need of replacement. Repair was deemed impossible 2 weeks later, on March 7, 2018, by Leon's technician. A couple of days later, a neighbour called our attention to the fact that that the other section of the set was not even along the top. We had been preoccupied by the rip and hadn't noticed this. Putting a level on the back of the couch we verified that the top of all 3 parts of the end section are at 3 different levels, which meant that all 3 sections needed to be replaced. After many phone calls and many discussions with many different people at the Leons store that we purchased it from, we were only offered $200 off the price or only the 1 section with the rip replaced. The manager who originally lined up the technician vist refuses to answer our calls and his staff won't even tells us when he will next be in. Thie is absolutely ubbelievable. We were totally polite with him and he has no reason at all to duck our calls. They absolutely refuse to replace all 3 sections of the set. We informed them that we would go to small claims court if they do not honour our request. Then the next day, the same rude woman who talked to us the previous day called us back, apologized to us, and offered us the same offers as before. When I reiterated that all 3 sections need to be replaced, arrangements were made for the same technician as before to come out and look at it again on March 21, 2018. Nobody has even sat once on the couch since it was delivered. After almost 5 months, all we want is a more than fair deal, that beingreplacement of this faulty couch. They can take it and put it on their floor to either sell at a reduced price or possibly on a scratch and dent sale. They stand to still make money on both the damaged couch and the replacement. This is ridiculous. Almost 5 months to buy a couch and end up with a ripped couch with manufacturing defects that we can't sit on is simply not acceptable. Please help us get them to replace our set asap. We have been more than patient with Leons through all of this but are at our wit's end. (More details and pictures are available on request. I will report back to you after the second technician visit, which I am sure based on the way this is going, has been pre-programmed to turn down the replacement, but we will see, I guess as miracles do happen.)Thank you

We purchased a Sealy after dusk mattress Monday evening and it was delivered Friday. We received the wrong Mattress. In the store there was two sides to try one side was the Sealy after dark hybrid cushion firm and the other side was after dusk firm. As soon as we tried the after dark hybrid Cushion side we feel in love with the comfort. Friday the mattress came and we tried to go to sleep and ohh my was the mattress rock solid the sales women Lynne put in the wrong one. My husband and I had the worst sleep ever. We are aware it's not going to feel like the mattress that was in the store because our new one has never been tried out but the new one was so hard and uncomfortable I eventually went to sleep on the couch. We are so mad that we waited over a week for our new mattress to have the wrong one delivered.We called Lynne this morning and she looked into the situation. apparently the signs or mattress was on opposite sides in store so yes she ordered the wrong one. She said they wouldn't be able to deliver till Wednesday. Well both my Husband and I work till after 4. They stop delivery at 5 so we were told we have to wait till next Saturday. This is not ok.. we have waited a week already for our mattress now we have to wait another week for the right one because she screwed up? We now have a mattress in our living room and had to bring our old mattress back up so we can sleep. This is such a huge inconvenience and doesn't seem like they are willing to accommodate us for the screw up.
Now after calling again we have an arrangement for Wednesday but we have to leave work early. We are now having to work around their schedule. How is this fair and I'm sorry but this should be rectified ASAP not oh we deliver out your area Wednesday there should be an emergency plan in place.
Sorry I hate to complain but I'm now exhausted and cranky from my horrible/ no sleep night.
Hope something can be done with this and thank you for your time.
Jamie Willson

Date of the incidents: ongoing since i received they defective simmons beautyrest f trenton mattress. order nr. 01288 gldvr sales person: budwal.
Purchased on 01/28/18 at Leon's Furniture Ltd. orion gate 535 steeles ave. east. brampton ontario. l6w 4s2 phone nr: [protected]
I made a couple of phone call, asking about the next step? I did not received any clear advise! On Marc. 13 I ask somebody to be my witness and we went to the store Physically to see the store manager at 4:30-Pm. Our request was refused by a Lady at the customer service. She also refused to give us her name, and a printed receipt, that she registered my complaint. She verbally advised us, that a Service Technician, called Sony will contact me, within 48 hours. Friday morning I called again, ant the lady told me, that he will call this mysterious Tech. and he will contact me for sure Today. This is never happened so far.
I am a polite person, so I skip any abusing language. But please note, that, according to the Canadian Federal and Provincial Laws and regulations that this is a serious case. Minimum breaching a contract, misleading a customer, not honouring the mandatory warranty.
Depend on the Customers health damage, because of this, charges against the Faulty people - like The Manager of this particular Leon's store ad/or The Simmons Canada Sales Director, could be, from Criminal Negligence, and if I will seriously injured from they defective product, could end up causing serious bodily harm, or even, premeditated attended Murder.
Right now I would like just to survive and my desired resolution, would be to an apology of them and a complete refund of my money.
Please see attached documents and photos supporting my claim.

If I do not hear any of you, in two business days, means that my request will update, full refund of my money, and firing immediately the leon' s manager and the customer service representative, who had taken the complain. Plus if you will find this mysterious sony tech.
This terms are not negotiable. After this deadline I will take my complains to a higher levels, until I get my desired results.

Sincerely,

Karoly Kocsis

A Thrue believer of the Great Canadian democracy.

1 Ashwood Cres. Brampton, Ontario,
L6T 1M1 Phone: [protected]

Please see attached files! You can not see any attached photo's!
Unfortunately the hackers of this criminal syndicate is blocking my computer to add the supporting photos. But these are ready and available in printed matters.

New development is weird: Mr Sony, the mysterious Mattress technician, whom, supposed to visit this deflated faulty mattress about a month now, just called at 7:18 Pm Friday evening on March. 16. 2018. and told me, that he will be here on Saturday between 9:30- Am and 11:30-am. I am looking forward to see him. I did asked him, what happened to him, why I can not see him, a month earlier. He did not answered that.
But I won, t take any more mishandling, misleading. Any further criminal behaviour of this criminal syndicate will meet with my defensive maximum power, legal action and if they go illegal I uphold the right to defend my family in any possible way. I will try to video record his action for court purposes.

Back in December I purchased many products from Leon's.
Large picture Cost 199.99
Sofa
Lazyboy chair
Lifttop coffee table and Lift Top End table.

We had to return the lazyboy 2x because of a defect.

4 weeks ago, we ordered a new one electric lazyboy and we are still waiting for this. When I called they now say it will be here tentatively March 29th.
When we picked up our Large picture (it was a steel one) the top of the picture was separated from the wood frame. This was the only picture that they had so I still purchased it. They did take $75 off but now this picture is worse.
I am so disappointed with the type of service that I am having with the Leons Furniture in Thunder Bay. I do need to purchase a new bed which I fell in love with there, but I am so discouraged and upset, i really dont want to deal with them anymore.

Hi,
I received my sofa after 2 months from the ordered date. Regret to inform that the fabric has been ripped. The person who delivered the product noticed that and he made a note on that. Could you please tell me what's the solution you are going to take in order to make this reasonable for the customer. Because I think it's not fair to provide a damaged product after waiting 2 months.

Thanks and regards,
Isuru
Tel: [protected]
Order number -12307TSNZBN

On February 25 we ordered and paid for our couches considering it would be in 2 weeks from the date, March 11. I had to call and ask when the couches would be in and the sales rep, Anna, said it would take another 2 to 3 weeks to get them. I spoke to the manager Edwin and he said he guarantees a week and half. this is ridiculous and so out of the way. When we purchased the couches we asked for a deal where taxes would not be included and they would not budge. Now our couches are coming 3 and a half weeks later when it was suppose to be 2 weeks. It makes a difference when you have no couches because you got rid of them in the intentions that you would get your couches as promised. This is ridiculous I do not recommend Leons to anyone in scarborough.

Hello,
We ordered a stool from you Leons. We had to call to find out if it was in as we were told it was going to be 6 weeks. Is this typically how they give your products to their paying customer? How is the box this stressed and the product inside isn't supposed to be compromised? This is completely unacceptable for the amount of money we have spent there.

Thank you,
Krysta

I order sofa online and set pick from store. Next day i received called from Mcglaughlin Brampton store that my order is ready for pickup. the same time i checked online for the color of sofa which i originally want was not available at ordering but now available in 1 week (pickup by 6 mar). I requested store that can they replace order for the color i want and they connect me to sale rep who initially advised me to 'Not order online' and prefer to order through store so they can able to help in better way. I replied them i visited your store yesterday but since i had a very negative experience at store so o prefer to order online and denying help at this moment just because i did order online is not justfied.

The rep told me that he can replace the order but he will check with one of store Manager and i will probably recived call from store before changing or repacling any order. After that, I did not receive any call and when i checked my order status online and found out that my order has been replaced without my consent.

Initially i was happy that i may get the color of sofa which i want in a week but unfortunately things going totally opposite.

After some time i call store and inquire about the person and got replies that no such name person working in this store and my order inventory is currently held at westom store who usually ship all order every monday so i my pickup will be ready by tuesday.

After a long wait, as usual i didn't received any call and when i called they replied me that there is some logistic issues and my order still held at weston which i will get next monday.

Again i didnt received call and when i called i found out that weston store only delivers good biweeekly mondays had not good relations with the store. (Exact wording got from staff)

Today when i called again and luckily found the same repl whome which i talk first time he said that he did not aware about all situation and was in impression that Manager who placed an order for me has taken care all.

I will end with this i will never ever buy any thing from Leon's at all. Right now iam in awkward position that i invited guests i coming weekend whereas i have no sofa at home. Where i will offer them to sit... its just becuase of your store internal politics and unserious behavior.

I spent over 15, 000 buying furniture at the Britannia Rd Mississauga location.
Even though my sales person was great, very patient and all, leading with the customer service people is just truly awful.
Specifically some person called Samia, she is just terrible. They don't follow up un customers files so every time you call them you have to explain over and over the sutuation.
For a dinning set I bought, I got delivered two chairs from a different color and another was not able to be put together as the screws were unaligned.
Samia asked me to send pictures as if I were lying and just causing problems. At the end I had to go a pick up from the store the last chair as they couldn't get it to me delivered before 5 weeks.
I also got a sectional coach that came broken... hey sent two different people to take a look because again they don't believe what their customers tell them. At the end they exchange it but I also had to go into a massive argument with the customer service people because they wanted me to wait another 5 weeks to get the coach. I escalated to the manager and I got it delivered within the same day.
Now the drop that filled the Glass was that y asked Samia for a refund of around 100 dlls for a price guarantee item and she almost even laughed at me when I said I wanted her to call me once the check is mailed.
She is just so rude, she shouldn't be in customer service.
I am really disappointed with the overall experience and I must definitely will not go back and will not recommend people to buy stuff from them.