Leon's Furniture
Reviews and Complaints

I bought this couch set in april of 2016, but we notice the material is separating from the couch. We have called the store where we bought the couch set about 2 months ago, they sent someone out twice to take pictures of the issue. They said they would get back to us, and nothing. Its been over a month now and on Tuesday I called again. Spoke to lady there on Tuesday Dec 5 and she said that there was now info on the issue and she will talk to whom ever took the pictures and get back to me that same day. Never heard anything from her. Stop into store again on Saturday Dec 9, could not find our file again, told us to check back on Monday. Very disappointed and unhappy with the service.

Videos is attached. Emails was sent to CSR Manager Mr. Guru Mahli.
This involved a delivery to a neighbor on Lobelia Strret in Brampton wherein your driver completely blocked my driveway preventing me from making an important aapointment with a client and had the nerve to tell me I should erect a NO PARKING SIGN IN FRONT OF MY PROPERTY. Mr. Mahli has done nothing to date although he told me he would pass my complaint to the warehouse Manager (Casey) this is your store on McClaughln and Bovaird in Brampton. Shameful Leons. Based on your employees performance to date I do not expect any attention will be paid to me but I will not just go away!
Everton Lewis

Ordered $ 20, 000 worth of furniture and appliances in october for a delivery for a new home on november 26th and today december 8th are still dealing with a 3rd damaged coffee table which we were promised was to be assembled at the burlington store and inspected prior to delivering it. Guess what that did not happen. Also other items such as an end table, bar height stools delivered were missing hardware hits and assembly pieces! complete garbage and completely unacceptable! talking to numerous managers marc and andrew with a non caring attitude has got us nowhere. All they are concerned about is how much it has cost them to do numerous deliveries and send assembly technicians to the house. They tell us monday december 11 they will resend a coffee table and new end table preassembled and inspected along with new bar stools . I am not holding my breath for this one... Only compensation is a $ 50 gift card they promise us? do not deal with leon's ! pay a little more for quality and customer service. Angry as hell! totally unacceptable!

I had both items delivered on Saturday December 2nd and both items were defective. The 2 pieces of the Tessaro Chaise do not fit together. The stitching was also coming out in places. The Santee Bed had cracks in all pieces and one right through the headboard. I sent pictures and reported the defects to [protected]@leons.ca the same day and still have not received a response.

I spent close to $7000, on Sat Dec 2, had my furniture delievered, my tall boy dresser is damaged, and will not exchange until Fri Dec 8! My couches weren't put together properly, the fabric still isn't sitting right
After I purchased nearly my whole house there, the days following they were offering free items with purchase. When I called and inquired I basically told where to shove it. Great appreciation you guys have I see!
After nearly 20yrs of purchasing furniture from there and only there, my shopping days there are done!

We had our dining room set, coffee and side tables delivered on Saturday Dec 2nd. Every piece of furniture is damaged. The dining room table is missing screws for the extension and the chairs cushions are ripped and they have nails sticking out. As for the coffee and side tables, all three are broken on the top. I called and emailed the pictures the same day and spoke with Diksha who confirmed that the pictures were received and submitted a replacement order for the coffee and side tables. As for the dining room set, Diskha had told me that a work order has been submitted and a technician should be reaching out to us within 24 hours. No one has yet to reach out to us. I've spoken to 5 different people and even the customer service manager Jessica. Jessica ended up telling me how a technician came to my house yesterday and completed the service which did not happen as i waited at home for someone to call. They all keep saying they are calling the technician and he should be reaching out to us shortly. Well we are going on to 4 days after delivery with no one reaching out to us. If i do not hear from anyone by end of day tomorrow I will be taking legal action. Leons is taking advantage of people and their money with their crappy products.

I am very frustrated about Leon's customer service.
We got our 5 appliances at Leon. Washer, dryer and the 3 items for kitchen.
Our appliances are supose to be high end. When we went and do the purchase, because it was a big amount, everyone was offering the best service ever, the managers were nice the salespersons were nice since it was a big amount. We get the stuff delivered and the fun Starts. To start with my Washer doesn't work well. Everytime i turn it on, i'm scared that it'll explode that how loud the noise was. I call leon right away and they tell me they need to come check the machine and to call another phone number. We call and they say they are not available for a whole week to come and check the machine. That company says to us its 5 days it's not normal that you need to repair it, insist so they change your machine for a brand new because this is not normal. I call i have to get mad but after a lot of arguments they come and change my machine. So 1 problem fix. Now my dish washer is the 2nd problem. We start using and it doesn't wash any of the dishes. We try many times, and re-do the installation to see if maybe it was not well connected. Same thing happens. I call Leon and they tell me I need to call the company. In 2 weeks i have to deal with that with apperently high end product. How is it possible that 2 brand news items are not working. I complain because they shouldn't repair a brand new dish washer they should replace. The manager did not want to do anything, i got hung up on, had to call many times (that doesn't include the many voice mail i left before getting a call back). Now we finally have someone come to see the dish washer and THE MOTOR DOESN'T WORK. It's a brand new machine ... like come on ... now they have to order a piece and come back and fix it ... it's going to be total a month without being able to use my appliances because of the poor service i get. And like we have a life we work, with all this back and forth we need to have someone at the house. I am very frustrated I've never seen such a bad customer service. I will never again buy from Leon and will make sure that the poeple i know don't have to go through what Leon has made us go through.

Ordered and couch and chair via a special order from Leon's, back in August. Was told it would be a 12 to 14 week wait at the latest.in to week 16, and still no couch. They are now saying not until the third week of December. Today, was suppose to be the day! The manager (young and cocky), doesn't really seem to care to much. Says other customers don't have a problem waiting. If we are told 14 weeks MAX, and it comes in for then... then we also wouldn't have a problem. Now this is pushing it. Noticed others are having problems with Leon's now as well. It's a shame, as we have purchased so many pieces from them over the last 25 years. This is the Burlington location.

I bought two couches from Leons in Mississauga on 22 November 2017. This was two days before Black Friday. At the time of the payment, the sales person and the cashier both informed me that i could come in at any time within 30 days to get a discount. I was told that the discount was available. Either I could come in or call over the phone. When we called Leons on 28th, we were told that since we did not come in person on black friday, we do not qualify for the discount. My order number is 11227MIRUAU. This is very unethical practice on part of their manager, the sales person and the cashier.

I went to the Fairway branch in Cambridge, ON, as I was ready to make a couch purchase. The salmon says wait till Thursday for more discounts, so I did. The prices quoted from Sunday to today, 24 November, has jumped by $200! Price went up toward Black Friday? Salesman says Head Office controls everything and he cannot do anything?! What really upsets me is that I've dealt with this branch before. You've just lost a loyal customer and that for being greedy. Never again!

Bought 2 couches from Leon's. Within a month they started to look wrinkly and old. Called Leon's right away and they sent technicians to check it out. The first guy said this condition is normal I demanded a refund as we didn't pay for a couch that would look a decade old in under a month (keep in mind we haven't even used it much)
Leon's called and told us the technicians report doesn't warrant a refund or exchange so I demanded a second inspection. Inspector came 1 month later and has the same prognosis as the first one. Leon's still gave me the same ‘doesn't qualify for an exchange or refund' excuse. I don't know what's more disgusting, the customer service at Leon's or the quality of the couch.
Never, ever buy from this crap company even if your depends on it.

My parents are old. They purchased a sofa from leon's. It's uncomfortable for them. We went back to leon's to exchange for another sofa. They said they have to pay a restored fee of 50% or send a technician to check it out to see if it's uncomfortable. But they are paying for the sofa not the technician. Not happy with it. Just want to exchange and pay more on a sofa that will be happy for them.

I Bought a Sofa and Love Seat on 17 Sep, 2017, from Leon's Furniture LTD Vaughan. Situated at 299 Bass Pro Mills DR.
My Order number is: 09167VNWLMH.
I got the delivery on 22 Sep, 2017.

ISSUE # 1:

On the day of the delivery, delivery mans from Leon's couldn't find the (Screws for the 4 legs, and the Middle leg) to fix the legs of the Sofa. So they cut the Dust Cover beneath the sofa and told me that they have written in their report that the dust cover and the middle leg should be replaced ASAP. Note: Middle leg are missing for sofa and the love seat.(Picture attached.)
I went to the store 2 days later to inform the Customer service Manager, available at the store about the missing part and that the delivery guys took the report but no one called us about replacement. She took the report, and assured us that this issue will be resolved in next few days. About 2/3 weeks later a technician showed up with 2 middle legs ( not the dust cover). the 2 middle legs he brought were not even matching the other 4 legs of both Sofa and love seat. 4 legs are black and the one he brought were metallic silver. but even than one of the middle leg was not the exact size. So he put one on the love seat anyway and told me that he will come next time and change the dust cover along with the 2 black middle legs.
Next day I went to see the same Customer service Manager, informed her about what happened, and once again she apologised and assured me that she will personally look into it and she has just now placed the order for the 2 middle legs in black and the dust cover.
Today is the Nov.17, 2017 and still no one cared to show up or even a call from the store.

Issue #2:

Week after I got the Sofa and love seat, I just leaned along with one of the arm side of the loveseat, and realized that the wood structure inside was too visual and I felt so uncomfortable. So I decided to inspect the other side arm of the loveseat and the sofa. I realised the 1 arm rest of the loveseat was less cushioned then the other. So I went to see the Store Manager. The representative asked what was the issue and referred me to store customer service manager. The same manager I saw about the Issue 1. So I informed her about the problem, first she would not even believe me that this type of problem could happen. When I asked her that in that case I want return the sofa and end the transaction with them. She replied that I can't and if I don't pay the payment, (which I never said that I won't) they will sent my report to credit bureau. it's like she just went to the extreme level for no reason. I had a small issue and was worried about that I'm paying over $2000 for a product and it has a default, which I expect to be fixed before I start using it. In one week I found the issue informed them and they just ignored me. Anyway on my pressure, she decided to send a technician to verify the sofa and loveseat.
Technician came, I showed him the fault I found, he sit on the sofa and accepted that in fact one side is less cushioned which results in having uncomfortable sitting on side. He took the pictures, me sitting on that position on the sofa and left.

2/3 days Later I got the call from the Leon's Store, where I made the purchased from, informing me that I can came and reselect the sofa and have the same sofa delivered and they will pick up the one I have, but I should come to the store and speak to the Manager name Joy.
Today Nov 17, 2017 I went to the store, thinking that I am going to reselect the sofa. I got surprised that the person who I was always referred to as Customer service Manager was not the manager and Manager name Joy was actually the Customer Service Manager.
Anyway, once their that person informed me that what she has on her computer is that I was only asked to come and speak to the manager (Joy). And that she has no note as reselection of a new sofa or so. and the Technician report shows that their is no fault.
But because manager was not available I was asked to wait 10/15 min. So I did waited, but in meanwhile I decided to speak to the Store General manager (Erma), she replied me that (I have to read the technician report and than decide what gonna happen). She brought me in the Customer service office and by than the other manager Joy arrived and with very bad tuned and ignored manner tells me that their is no reselection, technician report shows everything is ok. She didn't presented herself, or said hi, hello. Just jumped in the conversation that I was having with Erma(GM).
Erma than tells me that the reason I am having this problem with the side arm is because (I am not sitting the right way. side arms are made for leaning on, you should lean your back with back of the sofa and not the side arm). I got so upset with her answer, and I said to her that I bought the sofa, it is my decision that how I want to use my sofa. and beside it is a new sofa and loveseat it should not have that problem.
But both managers raised their voices and kept telling me that technician report says nothing is wrong, and I'm the one who is not sitting properly on the loveseat the way it should be.
So I got very upset with type of customer service and I raised my voice and asked them to provide me the copy of the technician report, or to show me the report. By hearing that they just got into defending mode and replied They can't give me the report, and if I don't lower my voice they will asked me to leave the store.
So I replied them how come they raised voice on me, but that didn't matter to them.
Just get rid of me they just said, they will send a 2nd technician and wait for the report and I should leave the store.

This is the worse customer service I have ever experienced, specially from the managers of the Leon's store.
At this point all I wish is to end this transaction, with Leon's Furniture, and return te sofa.
This was very disappointing, and such a bad service. Unbelievable.
I this get resolved ASAP.

I called the london ontario store for a sound bar in the flyer on sale, they didn't have it. I called Woodstock ontario and they had one. This was around 11am. I told the rep I live I london and would be driving from there (est. 45 min) she told me she has one and would put it in the back. I got there at 7:02pm THEN she tells me it's actually at a separate location which was then closed and I'd have to come back tomorrow (or another time). Honestly- [censor] you and your company. I have NEVER had a positive experience with your company and this is absolute [censor]. I'm beyond offended and furious.

I truly liked both agents that sold me the sectional and washer. Especially the lady that sold me the washer. Exceptional service.
The day before I was to get the delivery leons left me a nasty message on my home phone, stating that they were unable to deliver my order... Because I requested the hoses to go with the washer... I guess the lady that sold me the washer, made a mistake and only charged me for one hose. I got a receipt from them that I had paid in full. I called back and this lady was very, very nasty and said, until I paid for the hose of the washer. My order would not be sent. I told her that as far as I was concerned I owed leons nothing, it was not my error, I didn't right up the bill. She was very, very nasty. And kept saying, if you want your washer, you pay for the hose. I hung up and called the manager, she hung up on me. I wasn't yelling, I was explaining the situation. She said, she would put me on hold... She didn't, she hung up. I called back and asked to speak to her, this time they put me to an answering machine that said, the store was closed. It was one o'clock in the afternoon. Then I called back and no one answered the phone. About an hour later the lady that sold me the washer, called and I said, you know what, I don't need this. Cancil the order... Give me the money back for the sectional and washer and I will go to bad boy. They the kindness came out... Oh gloria, we are so sorry, you don't have to pay for the hose. All will be well. You will get your order tomorrow. I did.
However, I was going to buy the dryer, a new fridge and stove, a fireplace, tv and more. I haven't bought all that yet... But I sure am not going back to leon's ever...
Gloria
[protected]

We found a sectional we liked at Leons in Trenton, however we were told that it wasn't in the warehouse so would have to be ordered. We were assured that it would arrive in 4 weeks. This was on a October 6, 2017. It clearly states "4 weeks for stock to arrive" on our receipt. After 5 weeks I contacted the store and was told "there was a problem with the boat" and that the sectional "should" be in by the 1st or 2nd week of December. That is not what I was promised when I ordered the sectional. There was no "courtesy call" from Leons after 5 weeks to inform me of the delay. After I called and demanded that the salesperson speak to the manager and figure out how to compensate me for the broken promise and now 9-10 week wait for delivery, no one called me back. This is the worst costumer service I have ever experience. If Leons cannnot guarantee that an order will arrive within the specified time length, it should not be printed on the receipt. Also, if there is a delay above the initially promised time SOMEONE from the store should have had the decency to contact me to inform me of this. I will never purchase another thing from Leons...ever! I will be sure to tell all of my family, friends, and even strangers of the "customer service" provided to us by Leons Trenton.

We purchased a Samsung washing machine (WA45H70000AW) in September 2016 from Leons. We've purchased two other appliances in the past from Leons as well. We haven't had any satisfaction with this washing machine (leaves residue and holes in our clothing). We've been in contact with Samsung on this, but today we went to Leon's to ask if there is anything they could do to help us with the situation since we are determined now to replace the Samsung with another washing machine. The manager at this location (St. John's NL) began by telling us that we need to change how we do laundry, and that there is nothing he can do for us. He wasn't interested in helping out in any way or in even finding out what we were hoping to achieve by meeting with him. We never got the chance to say that we were considering purchasing another machine, since he was wrapped up in telling us that we are somehow at fault because of how we wash our clothing (cold water). When we told him that the warranty is expired, he blamed us again for not telling him that, even though in his hurry to tell us that we don't wash our clothing correctly for today's machines, he never asked us about the warranty. We don't anticipate purchasing anything from Leons again at this point. Maybe Samsung will come through; we thought Leon's took pride in what they sell and how they serve customers. oh well.

Dear Edward Leon,
I would like to share our experience with you. The letter may seem a little long winded but so much had happened.
We purchased a dining set on July 29/2017, Order Number 07297WPILSV. It was a beautiful set and we believed it would serve us for many years to come.
I took time off work and it was delivered on the Thursday approximately 2 weeks later. They called the day before delivery and as we were checking the paperwork we found the wrong address in the system. It was corrected.
That weekend we went camping and returned on the Sunday, while we were unloading a water bottle that had not been closed properly had been placed on the table and was knocked over. A few ounces of water laid there unnoticed for about 15 minutes. When we noticed the spill we immediately cleaned it up. The veneer on the table had lifted off the table in several places. Not really the solid wood table that was advertised. The next day, we called customer service and provided pictures of the "blisters". The initial response was $75 to keep the table as is. An absurd offer considering the set was worth over $1700 and in no way addressed the lack of durability of the product. They arranged to send out a technician. Again I took time off work to meet him, he assessed the table and suggested a replacement top. The top was not in stock and had to come in from Edmonton, three weeks later.
Again I took time off work to receive it. I began putting the table together and notice something was wrong. The piece that holds the foldaway leaf was missing. I looked in the box and it was laying at the bottom. All the screws had pulled completely out of the wood. It may have broken off in transit, or was it another example of poor manufacturing? The cardboard box that it was shipped in was in pretty bad shape. It became apparent that this table and its' manufacturing was not holding up to the standards we had expected.
On September 9 we went back to the store and spoke with Sherry Thompson the General Manager. She would not refund our money but would give us an in store credit. I guess I will be reading the documents very carefully next time. If I knew there was no refund I would have walked away the first day. I raised the question what would happen if we could not select a replacement that met our tastes. She said she could return it at a 25% restocking charge. Ludicrous!
While we were looking at potential pieces that we may want to buy, I noticed one coffee table had the trim pulling away at the bottom, I showed it to Sherry and she said that's from moving it around. If this was my store I would not have furniture that is falling apart on the showroom floor. I asked her to open the hidden leaf on the table that we were considering purchasing. We opened up the table and as we pulled the leaf out, a piece of the wood fell off. Now I am getting a sense of the quality of all the products in the store.
We managed to select something that might work (nowhere near what we desired) but we were short on the credit. We ended up selecting a coffee table and end tables. I had to pay more since now we were over in store credit. I paid it since I just wanted to get this over with. I told her I did not want to take more time off work and she said we deliver Saturday. I was not told that for the other deliveries and now I was even more furious.
The furniture was delivered September 23 on Order Number 09097WPZJQX. The coffee table and end tables were not the ones we ordered. They had glass tops and we would never purchase glass top furniture.
We went back to the store again on September 24. Customer service reviewed the sales order and it showed that Sherry had cancelled the coffee and end tables and added something else. This did not match the printed sales order paperwork we left with in hand. The customer service rep changed the order back the way we originally wanted it and said we would call you. As we were walking out I noticed the delivery address was wrong again. We went back to customer service and had that corrected.
On October 6 after almost 2 weeks, I called the store to see about the delivery. The customer service person said they did not have it yet. I asked when will it arrive? He said we owed $930.00. I asked to speak with Sherry, who was not there until Sunday. So here we go again spending another day of our weekend across town at Leons. A few minutes later the phone rang and he said that there was an in store credit. I told him deliver it next Saturday, October 14th.
October 14th came the furniture was delivered, for reference this particular Order Number is 09247WPUDLS. The coffee table box was soaked on one end and the table was damaged. I told the delivery guys to take it back, they could not. I asked them to put in my truck and we drove down to the store again. We asked to see Sherry but was busy speaking with a co-worker. Finally she came out to see us. The end tables were in stock but the coffee table was not. It will be here it another two weeks, reference Order Number 09247WPUDLSA. She said the box was wet because it snowed. Apparently the Leons delivery truck had a hole in it. Once we got home to assemble the end tables, both were damaged. We called Sherry immediately.
I order online all the time, my product is delivered within 1 to 3 days undamaged. The Leons shipment is coming from Edmonton. That truck could make it to Winnipeg in one day. Why does it take 2 weeks all the time?
That's 11 weeks just to get a dining set, coffee and end tables and it's not over yet.

Ed Leon forwarded my issues to Bruce Bergeron, the National Service Coordinator. Mr. Bergeron called stating he was shipping two end tables and getting the regional manager involved.
On October 25 Leons called stating the next delivery date was November 10th a Friday, Sherry had told us October 28th/ She said they were picking up an end table and dropping off an end table. I immediately corrected her saying you are dropping off an end table and coffee table, and picking up an end table. I immediately called Sherry she was no available and would call back later. I did not receive a call back until the next day, she said everything would be delivered this Saturday, the front desk staff was wrong.
We finally got everything straight on Saturday October 28th. 13 weeks! We were getting to know the delivery guys by first name.

Purchased a bosch dishwasher and received delivery october 23, 2017. All went well up until installation. Paid for installation upfront with leons at the time of purchase. Had to wait over a week for this service with perseverance on my part of calling the installer regularly because they failed to call in the 24-48 hrs leons promised. Dishwasher was installed on october 31st by leon's installation team. The very next morning my bosch shem63w55n/01 failed to power on. The control panel won't light up. Called bosch, got their us customer service who cannot help canadian customers. Asked to call their canadian team the next day as they were presently closed. Since then my husband and I have been tossed back and forth between leon's, bosch, bosch service team, and leon's installation team with no one wanting to take responsibility to fix or replace a product that has worked for for less than 1 hour. I cannot express more clearly how shocked I am at how bad the customer experience has been. $1, 600 approx purchase that I am frankly ready to uninstall myself and return to leon's on their front door. As for bosch my first experience will be my last. Will never buy their product again. Think twice before you shop with leon's or bosch!