Leon's Furniture
Reviews and Complaints

Hi,

I purchased a love-seat recliner in October 2016 from the Leon's in Brockville, ON. In January, 2017, the one side of the recliner would no longer go back into place. I called and they had a repair man (Larry) come to fix it. He indicated the frame was bent and he put it back into place and it was fixed. I didn't even get to use it once, and it was still broken. I called again, and Larry indicated he would call to see if he could get a part to replace it. I had emailed him the tag as he requested. I did not hear from Larry. I called again, a few weeks later, and they indicated Larry would contact me in a few days when he was in again. By this time, the other side of the love-seat is not working properly either. To date, I have not heard from Larry and this was nearly three weeks ago. On Wednesday, April 5, 2017, my mom went into Leon's to talk to the Manager, Jamie, and Larry. They indicated that there was fault with the cable in the recliner, and that they had been (or trying to) contact the manufacturer. They assured my mom they would contact me or her later that day. Again, we have not heard from anyone.

I am extremely upset with Leon's. Not only did I purchase a $1000 recliner with a warranty that lasted a few months, I have had horrible service. This was my first piece of furniture I bought when I moved to Brockville. As I will be in the market to purchase a house in the next year, I will be requiring more furniture. I chose Leon's because at the time their sales rep was wonderful, but now I am not sure I will want to purchase anything from Leon's to furnish my house if this is how difficult it is to get some help.

Thank you.
Bridgit Mangan

I purchased a full set of appliances for a new home. Fridge, stove, dishwasher, washer and dryer so a significant purchase to say the least. We bought higher end stuff so figured good quality. The stove keeps shutting off on its own with an error code. We are about to make our 5th service call to get the problem solved. There has never even been an improvement much less fixing the problem. Fridge ice maker stopped working. They came to repair after waiting weeks for the part and the part was the wrong one. We wait additional weeks for a new part and they install. Now the tray fills up but wont drop the ice so still no good. Leons has taken the attitude like ah whatever we will keep sending these goons out and don't care if it works or not because the warranty will eventually run out. This is completely unacceptable. IS THERE SOMEONE AT LEONS WITH ENOUGH CARE AND AUTHORITY TO HELP?

We purchased a couch from the Medicine Hat Alberta location. When we purchased this couch we were told to buy the extended warranty. Our couch started ripping and peeling and is in terrible condition within the first year. Our ottoman on the end is broken and has snapped. I had a representative come out and told us the couch is discontinued and so there was nothing they could do for us. I'm disgusted that they won't help us and we are left with a couch in horrible condition paid for an extended warranty and noone will assist us with this. I will never buy another piece of furniture from this company ever again. Terrible customer service. I would like to know why I was sold extended warranty on a piece of furniture that is discontinued and I'm left with a couch I paid $2000.00 for and it's destroyed.

I don't usually write about service I received from a store but I had to today, was at Leon's in Charlottetown Pei service was terrible and salesperson not helpful, was looking for a lift chair for my 90 year old father saw one in the weekly flyer when I went into the store with 3 of my friends was told to wait while they took a chair from warehouse which was fine.when they returned with chair I said I would take it because it was a colour I wanted ( there was also the same chair on the floor with no remote attached) was told I couldn't have this chair, I asked if it was sold and was told no they needed it in case someone came in and wanted to see the chair, I asked why they couldn't see the chair that was on the floor I was told no, while waiting for the chair to come from the warehouse I asked if they delivered I was told yes for 50.00 I said fine they asked where to I told them and the salesman said "is there no trucks out that way to come to town to get the chair ", needless to say I was not happy with my visit to Leon's and walked out where I was willing to give a cash sale for the chair I guess they didn't need my money that day!

Background:
- February 5, 2017 - Confirmed Purchase at Leon's Furniture Ltd. Erin Mills 3050 Vega Boulevard.
-Purchased a Bedroom Set + 1 night stand during the Save the tax event week.
After negotiations with the Sales Representative (Sunny), a discount was provided: Bedroom set ($2, 660) + night stand ($140).
Salesperson informed that he was having a problem in input the transaction as he had to adjust the taxes (Leon's had to make that payment separately).
Was informed that Leon's policy is delivery between 4-6 weeks maximum, but the delivery is generally much quicker.
Sales Representative also informed of the Guaranteed Lowest Price Policy.

- February 19, 2017 - Noticed a price reduction on the bedroom room and visited the Erin Mills location again to take advantage of the price reduction. While speaking to customer care and the sales representative, they could not figure out how the night stand was priced 2 weeks earlier and was told that while the 5 piece bedroom set could be adjusted to the current price, they could provide with 50% discount on the night stand (170 + taxes). This was agreed and on inquiry about the delivery was informed that I would be provided with details shortly. I clearly mentioned at that time that I am looking forward to the full set specifying that 6 weeks would be around March 19 and was informed that Leon's was awaiting shipment.

I followed up twice on the delivery and on 16 March, I received a call from the Sales Representative to inform me that there are issues on the particular bedroom set. At that stage I made it very clear that I could provide an extra week (7 weeks) for the delivery, and also if Leon's could not honour the purchase then I would want to cancel the purchase. The representative confirmed that he would do his best to have the entire delivery made on March 25, 2017 providing an extra week.

-March 17, 2017 8:41 pm: I received a call to confirm delivery of 5 pieces for March 18 by the warehouse in Burlington. When I asked about the extra night stand, the person checked the inventory and apologized as he did not have that piece in the warehouse. He told me that the 5 pieces could be delivered the following day, or if I wanted could wait for the entire shipment. I agreed to take what was available after waiting for 6 weeks.

- March 18, 2017: 5 piece bedroom set delivered. (not including additional night stand as agreed with the delivery service).

-March 20, 2017: While assembling the bed, it was noted that a portion of the bed was defective. After speaking to customer service and providing with photographs, was informed that the piece was not available and was provided with a discount of 200. I agreed to the offer and was informed that the credit will be in done in a few days (still do not see the credit to mastercard).

- March 26, 2017: Called Leon's customer care to follow up on the adjustment, but had to leave a message as the person who I had communicated with was busy.
- Received a call from the sales representative and was informed that the shipment is likely to take more time. I informed him that I have waited long enough and would like to have my full shipment as per what was informed to me (now already 7 weeks past). He suggested I take the floor model for which he could provide a 50 dollar discount. I refused, to which he asked me how much discount I was looking for. Taking into consideration that I had initially accepted to purchase the night stand at $140, I told him that I would pay $50, for which he said he would speak to his manager.

Issue:

I received a call from the floor Manager (Justin), to let me know that he had no control over the delivery and was likely in May. When I asked for a specific date in May, I was told that this is not possible to which I asked to have a formal complaint lodged against the delay, and was advised that the complaint was noted by him. On requesting for a complaint reference, I have been informed that this is not possible as he has heard my complaint and provided a suggestion on accepting the floor model (providing a $100 discount) and that if that is not acceptable, then there is nothing more that can be done. According to him, the additional night stand is a very insignificant part of the purchase and that he is unable to let me know when the delivery will be possible. I told him if he is unable to provide me a date then I do not want any part of the bedroom set that I have purchased.

1. I need to know if the complaint policy at Leon's is as per what has been communicated by the floor manager?
2. As a customer, I have purchased the bedroom set and while it may be insignificant to your floor manager to have 2 night stands, I have my own reasons why I paid and purchased 2 night stands and it is very inappropriate to be informed the significance of my purchase..
3. On the receipt provided there is a clause that states “Please allow 4-6 weeks for stock to arrive not a promise date.” Does this mean customers are required to wait endlessly for delivery?

I need to add, that I have purchased a number of items from Leon's, including a leather sofa set, centre glass and side tables, childs bedroom set, dinning table and chairs, server, wine rack, LG TV, surround system, DVD player and 3D CD’s from other locations. However, this experience with the Erin Mills location has been very disappointing and has wasted a lot of my time.

I am not sure how important customer service is at Leon's, especially after my conversation today which was very unpleasant, but as a customer, I do need to have my queries answered, be able to set have my purchase in the comfort of my home and feel satisfied with my purchase.

Name: Dominic Ferro
Mobile [protected]
Code: FERROD40367
Order No: 02057EMSPPX
Sales Person: JOHAL

Hello,
I have purchased a mattress on March 22nd at Leons at Sherway Garden Location. We went around the store, tried all of them and finally found what we thought was a good deal. We asked a salesman whether it is coil, he said yes. Now I am looking at Leons website and it is not a coil, it is a basic foam. So clearly I will have to return it after it is being delivered to exchange it for a coil one, as we requested. I am extremely dissatisfied that this customer representative mislead us. Please call us [protected]) to resolve the issue so we don't sleep and waste a mattress for a company knowing that we will be returning it.

My husband and I purchased our first home together and were very excited to get the opportunity to buy our furniture from Leons. We purchased over $4000 in furniture and we still needed to purchase more but we thought we would purchase at a later date. We purchased all of our stuff at end of December and our house closing was in March. We placed two orders that day as we needed one sooner as it was going to another location. The sales representative went to another location so when we called to check up on the mattress that was suppose to be delivered in two weeks, no one helped us. Instead they gave us the number to the location that the sales representative had gone. It is not our fault that someone has left but it is their responsibility to ensure that all leons customers that shop at that location have received their products. IT IS CALLED TAKING OWNERSHIP. After numerous calling, we finally got it over 4 weeks later. We were fortunate that we got to price match the rest of our furniture towards end of January when it was save the tax event, so we are suppose to receive just over $500 back, which warning, you only receive on furniture not the tax on the protection for the furniture. They never told us that the refund would not be processed till after delivery, we called back a week later and they said "we cannot refund back the price match until after delivery", which makes no sense as you had to pay upfront so why would we have to wait on getting our own money back. So the customer service rep on the phone said if you come in we will process for you just we can't do it without you, we said okay. We got busy and the visa that we had placed the actual order on was changed, so I called them back and said it won't be the same visa but can we come in and get it processed, they said sure, they placed a note on the account so that if someone checked the day we came in, it would be understandable. My husband went in after work in rush hour, spent half hour to get there and they kept telling him there is no refund as they kept only looking at the mattress invoice. It is common sense for any representative to do their due diligence. DON'T WASTE A CUSTOMERS TIME! CHECK EVERYTHING! My husband was there for an hour dealing with this and nothing was done so he decided to come back. I called right after and the girl on the phone was like oh ya I see the comment on the invoice, we didn't notice it before! The supervisor will do right now, just give me your new card number, gave it! I decided not to speak to manager as I let it go again in good gesture, this was March 2nd, today is March 9th and the refund was never processed. Called them today to find out why after a week I didn't get, she says oh apparently they tired to do on your old visa card but they will do right now if I give them my card number! This was the last straw! When I had called and provided everything and comment was put on invoice why was it still not processed? Why is it that I have to call again? When I asked to speak to manager, I was placed on hold and then transferred and after two rings, the customer rep picked up again and said the manager is on the phone with a customer! Now, it could be possible that she was on the phone with a customer or it could be that she did not want to deal with it as for them this is nothing! For a customer, they have spent money on material and on service. We can get furniture for cheaper from other places but we went to leons for their service and for the fact that we believed we wouldn't have to deal with too much hassle! APPARENTLY we were wrong. BASED ON OUR EXPERIENCE THIS TIME, WE DON'T WANT TO COME TO LEONS AGAIN. If not compensation for what we have gone through, we should at least receive a proper apologize for the hassle we had to go through in just two months!

We are not complaining about the furniture, the customer service is our biggest issue for a company so big!

I ordered a mattress online and it told me that delivery will be on March 18th. I called customer service asking if it's possible to have the item delivered earlier and someone said she can move it to March 8th. Then she passed the line to someone else who came on the phone and said that the product isn't available in their warehouse so the item won't be able to be delivered until after the 20th. Then, Leon's arrived at my house on March 8! I wasn't home so I missed the delivery. I recommend you fix your internal process.

Purchased a dinning set and was concerned about the fake leather chairs. Sales men assured me if I purchased this warranty that if anything went wrong and I quote him "you can even take a knife to it in 4 years, and bring it in and we will either replace it or give you a store credit for the entire dinning set". That obviously gave me a peice of mind and I pitched the $1500 set. Now I actually have real wear and tear on my chairs, and now this company that Leon's sent my case to for the warranty says that they can't help me. I was completely lied to and misled. Leon's is such a scamy store with scammer salesmen trying to make a quick buck. Worst of all their head office won't even help you. DO NOT BUY ANYTHING FROM LEONS, cheap quality and horrible customer service!

March 7, 2017

To whom this may concern,

I am writing a complaint because I am beyond frustrated. I ordered a mattress a couple weeks ago and the delivery was set up for today. I received a phone call this morning saying Leons would be at my house between 1-4pm. I then received a phone call from the driver around 12pm to ask where my house was located. I told him I had to leave my house at 4pm to pick my daughter up from school and he assured me that was no problem. So 4:00 came and no Leons. I called the Brampton delivery center and the lady was very rude and not once apologized, she pretty much said too bad for me and I had to call Orangeville to set up another delivery date. So I then called Orangeville and the man I was talking to said that he couldn't set up another date or time for me until later. Ok, so I called back later around 7:30pm and talked to another man. He told me since I missed the delivery (which I didnt. I was home between 1 and 4pm) that I had to re schedule another date. I asked if I could just pick up my mattress from the Orangeville store and he said I could but I have to schedule something and it could take 7-10 bushiness days. The reason I am frustrated..
1. why wasn't the driver on time?
2. since the driver wasn't on time you would think that the people I am talking to would bend over backwards to try and accommodate me for a fast delivery or pick up (I will pick it up myself)
3. the customer service is TERRIBLE! When you first walk into Leons someone immediately greets you, helps you with your needs, takes your information and payment promptly, sets up a delivery date and time no problem. You leave happy thinking wow that was easy. But as soon as you walk out those front doors Leons forgets about you and they could care less what happens.

This is my second purchase from Leons and I am dealing with the same issues. The first time I received gift cards and that is the only reason I came back to buy a mattress. I just can not believe the lack of customer service. I am a mother of two, I run my own business I do not have the time to sit around for a day waiting for a delivery and then it doesn't show up. Now what? I have to wait around for another day which who knows when that will be. I asked for a Saturday but my answer was "oh we are all booked." I am willing to go out of my way and pick up the mattress but I have to wait 7-10 business days for it to come from Brampton to Orangeville? I don't even understand that. I honestly don't expect anything from this letter, who knows if anyone even cares enough to read this. All I want is my mattress. I would like someone to please contact me to let me know when someone can deliver it or I can pick it up. Thank you.

Jenna Niedzwiecki

I bought a coffee table along withe other furniture on 19 th February, 2017 which was delivered broken on March-3 2017, the store called me and asked to choose another on in the store, when I choose a similar table, they said it is priced higher than the one I choose earlier which they broke, why should I pay extra for it now. They should waive the difference for the inconvenience they caused me.
Thanks.
Showkat Ali.
[protected]

Hi I have been using Leon's for years but in another city Brampton and Toronto. My parents, family and friends all because of me stating that if there is any issues they always try and resolve it or make it fair so that you don't feel ripped off.

Anyway we are now in St. Catharines. On Nov. 5th I had my Danielle 2 Piece Sectional Sofa delivered. We waiting two weeks and then the spray guy came. My son and I purchased this with one year payment so there was another charge for that as it was his first real big purchase of furniture with Leon's. Total cost 1693.76. We purchased from your store NL43 Niagara On. We asked what if the price drops would we get the discount. The sales person stated yes Leon's honours price drop. We purchased it but did not pay yet as we did the one year do not pay and had to pay the service fee for that as well. Anyway now we receive a flyer in the mail that has a 300.00 different on same product after 3 1/2 months after purchase. So we went to the store and asked for the credit to be placed on our purchase. The manager was not pleasant at all and just said NO we don't do that. When I informed him of what we were told about the price dropping and receiving a credit later, he stated no we have a 60 day policy and your delivery was Nov 5/2016. I stated that we were not told this when we asked. He was very rude and when I informed him that I have had lots of experience in other Leon's stores that have compensated in some way, his reply was I don't care what they do I am following policy. I asked if there was anything he could do as the difference in price was 300.00 plus the taxes that would of been paid on that as well and that we were miss informed at time of purchase. His reply was NO. I asked for his name and stated I was going to contact head office to explain our upset on this purchase he said Tom. Tom the manager. I asked for his last name he said that all I am giving you they know who I am. I believe it to be Tom Dunn the Store Manager. I am asking for your help in this matter. Since we were miss informed on the money back price change this 300.00 should be credited as its only fair and if not some type of compensation should be given here. Its unfair that they were not clear and that we had to be treated in this manner. Leon's is a store I have shopped at for years even having issues I continued because they would always compensate in some shape or form for their errors. Please contact me, the purchase went under Anthony Shaw and thats not my son's legal name it is Franky Shaw so really they made an error on that as well. Thank you
Bina Shaw and Franky Shaw
bina.[protected]@hotmail.com
[protected]
[protected]

I ordered an item online on November 27, 2016 from leons.ca. The experience I have had since then has been far from pleasant. My credit card was charged that day, but I did not receive a confirmation email confirming the charge, nor the order number. 3 weeks later, I had to call to confirm that my order had in fact been placed. At that time, I was notified the timeline, and that my order was a 'custom' order, so it would take 4-6 weeks for delivery. I did receive a confirmation email at that time.

After waiting until January 25, I contacted customer service where they informed me that the item was a custom order (again) and that it would be another 4-6 weeks, adding to the delay. At this time, I requested to cancel the order, as this was stated on the original confirmation. However, I was informed that to cancel, a 25% deposit would be kept, to which I conceded and said I would just wait.

Lastly, on February 22, I was finally sent an email informing me that my item had arrived and to contact my local store, but was given a phone number to an Edmonton dispatch office. I live in Saskatoon. Upon calling the Saskatoon store, I was told to call the Edmonton office. For the first time, someone cared to look into the issue, and made a note on my order, and kindly asked me to call the Saskatoon store to coordinate delivery. So, calling Saskatoon, they then informed me it would be 2-3 weeks before the item would be delivered, pushing this into 4 months for waiting for 1 item. An item, that I took a photograph of as being in the Saskatoon store on November 25, when I went to shop.

I am fine with the delay, but the continuation of them is a bit ridiculous, and, the calls made to the stores resulted in no positive or thoughtful service from anyone except the one woman in Edmonton.

I fully feel that I was treated like a small order, which it was, but, one that will no longer purchase from Leon's, nor will I speak highly of in the future.

I've called today to ask if I can speak to someone in regards to the dryer my mom bought at LEON'S @ Bovaird and McLaughlin. A person picked up and said he will transfer my call to someone in customer care. After waiting for 10 mins on the phone, someone finally picked up but said, "Customer care is very busy at the moment. Can I have your phone number and have them call you back." So I gave my number and my name AND 3 HOURS LATER. NO PHONE CALL! I decided to call back and again same thing happened. A lady picked up the phone and transferred my call to whoever. But this time I got the vmail AND I couldn't even leave a message because THE VMAIL IS FULL.

Hi, I am Alma Maralit of 630 apt 302 vesta drive, Toronto. I have items delivered last February 25 2017. The delivery guys called me 1 hr before the delivery and asked me that we should put our elevator in service, i told them that we dont have that kind of service in our elevator and i can just put on hold the elevator when they deliver the items. Over the phone they told me i should speak with my superintendent regarding the matter or else they cannot deliver the items. So when they arrived my superintendent told them that there is no problem if we just put on hold on the elevator coz everybody is just doing it and people keep moving in and out of the building with bulk items and there is no problem at all. They told me i should contact first the customer service before they proceed with the delivery, if not they will not bring the items in my unit. So they left, and it shocked me that they just left without telling me. So i call them and asked them why they left? They told me i have to call leons again for a reschedule of my delivery, i took my day off that day just to get my items and they will do this to me? So.i asked them to.go back and i.dont have any choice but to bring the delivered items by myself and my kids. So they just dumped the items at the lobby and we just bring all the items one by one. And one more thing, i hope it is not intentional, i have ordered 2 protective cover for my matresses and the guy only put down 1, and I just remind the guy that i ordered 2 items of that kind. These is not acceptable on the part of customer, imagine i have 2 mattresses, 2 bunk beds and 2 protective covers, its good that i have somebody with me to help me! My first time to buy furnitures and this kind of service i got! Hope you will take action on the matter! Hope to hear from you...

I called Leon's Coldbrook Nova Scotia location regarding a recliner that was on sale for $599.00 and asked when the sale was ending because I wanted to purchase the chair. We had bought a coffee table a couple of weeks ago from them and I seen the chair at that time. On Monday afternoon by phone a lady from this Leon's location (no, I regret now that I didn't get her name) assured me that the sale ended Thursday evening. Tonight (Thursday) my wife and I drove from Bridgetown NS (1 hour) to purchase the chair and the lady we met on your sales floor said that the sale was over and could not date it for yesterday or extend last sale price. She added that I could scratch a ticket and be assured of a 10% discount along with two pillows valued at $100.00. I said if you back date the sale one day because of the circumstance and don't give me a scratch ticket and pillows we are within $20.00 of yesterday's price. I also explained that I had spent between $8000.00 and $10, 000 in that store in the past four years and questioned loosing me as a customer for $20.00. She was emphatic that Leon's would not back date the sale or give me yesterday's price and she would not ask a manager. Is that their corporate policy? Do I as a customer really mean that little to them? Are they willing to loose me for 20 bucks? - Really? I could have gone to the store yesterday evening if I was given the right answer by phone earlier in the week. I sent this same email to their customer head office asking for a response - it's the very first customer service email that I've ever written and I'm 60 years old. I would be very interested in their response and as a (valued) customer I believe that I deserve to be told my value to their company by their management -- ------ Bob Elliott

My complaint is in regards to having a simple handle of my fridge fixed. Its been over a year where warranty members have been shipping wrong parts to my home. Each time someone has come to my home its been the wrong color, size, part etc. Several pictures have been taken and several promises have been made. Up to this point none have been fulfilled. The purpose for purchasing a warranty is so that if need be the item will be fixed with no hassels and ASAP. Nothing of which i have been privilidged to receive. Records will show the several attempts that have been made. My family has suffered so much with people coming and going to my house with nothing completed. I am not satisfied with any customer care that i've received with Leons and ask that i simply have my fridge replaced at no extra cost. Waiting for a year is long enough and my family has shown extreme patience. We deserve to be taken care of and receive the customer satisfaction that you strongly promise and guarantee.
I tried to go into the store today to see what could be done for me and was asked to wait again. There was a fridge that was reserved for me which was not the same size that i currently have. My kitchen was renovated and i cant size up because the space installed was for the 33 inch size. I don't need a fridge that will ruin the look of my kitchen.
Kindly take care us,
Naila Malik
[protected]

Back this past fall I bought a new living room set and coffee table and end table. I am rather disappointed with both chair and table. My chair is losing shape all ready where my legs and head go... Im not over weight nor have small children or pets jumping on my furniture, however my chair looks like it is a few years old not a few months.
My coffee table is horrible, as it too dose not look like I just purchased it . The finish that was on it is gone making it look very faded, again no small children and I would have only wiped with a damp cloth to dust, I am looking at it as thou it should have a coat of clear put on it...I have bought many things from Leons, but find myself very disappointed with the quality this time around. If I wanted low grade I would have chosen a discount furniture store. I didn't buy the most high end living room set like I did 8 years ago but I would have thought this set should have stayed in shape longer than a few months. I can only imagine what it will look like in a year. But I wont be re buying from leons next time around
sincerely ROBYN GREGORY

Dear Sir/Madam,

I Farrukh Zaidi has bought household furniture from Leon's store (Hamilton-Ontario) in Late September 2016 on finance. In these item there there are 7 Rugs and other household items. When I bought Rugs, it was written that each Rug is 11feet by 8feet. I am a very busy man and couldn't get time to actually open and place the Rugs where they supposed to go But when I placed them then I noticed that they are short as they supposed to cover my area of room as I measured the room before I bought them. Then I measured each of them and what I noticed is that out of 7 rugs 6 rugs are short 5 to 6inch in length and also 5 to 6 inch short in width. They supposed to be 11feet by 8feet BUT they are 10.7feet by 7.7feet. Then I called Leon store and told them they said that they will send technician to confirm and when engineer came he also noticed the same and agreed with me and wrote his details in his papers. Then after two weeks I called Leon store that what happened to my complain as what I said is right and I have been told by the manager that they can't do anything because now its too late. Please how comes its possible that I am late even this is a manufacturing fault as the rugs are not of the size as described. Please do some thing as this is a manufacturing fault NOT what I did.

XAVIER is the manager who was dealing with my case.

Thank you

Farrukh Zaidi
914-Mohawk Road East
Unit-10
Hamilton
L8T 2R8
ON
CANADA

For the past year i have noticed the deterioration of my sectional shays lounge purchased in late 2013, realizing there was no warrantee i researched having the product repaired at my expense.i only found that the furniture has to be replaced and many other victims were to be found with the same case.so i decided to call leons today feb8 2017 to see if they still carry this type of product and there reply was that they still have it for sale .so i advised them of the limited lifespan and how disapointed i am for their marketing team to carry this cheap quality product .i hope leons will upgrade their standards in the future .if i find a store in the future that uses this dangerous to childern material and environment-friendly products i will warn them of this and proceed to the next vendor .