Leon's Furniture
Reviews and Complaints

I went into leon to have some breakfast before my busy day ahead on 27.07.2017. I decided to get a Smashed Avocado & Halloumi Muffin. When i received it, the halloumi was burnt, which runied the whole taste of the muffin, and I ended not finishing it off and threw half of it away. I was disappointed and felt as if it was a waste of money. The Restaurant was located in Brunswick Centre, Russel Square.

In return for this poor service, I would either like a refund, or vouchers to spend in Leon.

When I decided to buy a new washer/dryer set this summer I did not hesitate to purchase from Leon's based on my experience buying a washer/dryer combo 11 years ago. Then, products, delivery, installation and service were excellent. This time around has been abysmal.

The Whirlpool washer/dryer set were delivered yesterday, August 2, 2017. The dryer (model YWED4616FW); serial M78 12810) is malfunctioning. When turned on it makes a loud rattling sound. Of course, we consulted the manual, the trouble-shooting suggestions, and we ensured, and confirmed that the dryer was level.

I called the Leon's location on Queensview Drive in Ottawa where I purchased, was put through to Customer Service twice, and finally told they would have to call me back. About 10 minutes later they did. I explained the situation. I was told my best bet was to contact Whirlpool. I was advised to use their on-line chat service as the customer service by phone closed at 6 pm (it was about 7pm). I was further told that they did have my item in stock, but that replacement could only be delivered in three weeks, on August 23.

If Leon's has just delivered a malfunctioning appliance and they confirmed that have another of the exact model and serial in stock, the replacement should be delivered immediately, not in three weeks.

I went to the Whirlpool.ca site and made three attempts at initiating an on-line chat session. Each time, a pop-up advised that something was wrong with the "connection." Contrary to what I had been told by Leon's customer service, Whirlpool phone customer service was open until 8pm, so I called. While I was on hold, I registered the appliance on-line.

When I got through to Whirlpool customer service I was asked for my name and address and the appliance model and serial. I mentioned that I had just registered the item on-line and asked if they could retrieve the information there. I was told they had to open a file for me with all the same information. I explained the situation. Whirlpool Customer Service said they soonest a technician could be sent out was a week from now.

This is abysmal service. I bought the item on July 24. It was delivered as expected on Aug 2. On Aug 3, it proves to be malfunctioning. An exact replica is available but cannot be delivered before 3 weeks. And the alternate is a Whirlpool service technician would will come in a full week.

Further to this bad service, before purchasing the item I asked if delivery and installation were included. I was told they were. When the washer/dryer were delivered, the delivery men told me that they could not unhook the current washer, nor could they hook up the new one. For liability reasons; in case there was flooding. And that if I could not unscrew and unhook the current washer, they would not be able to remove it from the house as was stated they would do in the bill of sale. I said that, had I been told the washer needed to be unhooked, I'd have had my husband do it before leaving for work in the morning. I emphasized that I had not been told at the time of purchase that I had to unscrew or unhook anything myself. The men were polite but clearly said they had 26 deliveries to be made. I asked one of them to identify for me the tool, in our workshop, what I could use, and I managed to unscrew the hoses from the washer myself. As such, the appliances were removed.

That day I called Leon's on Queensview to report what had happened. The gentleman I spoke to looked up my file and confirmed that there was no indication on the bill of sale that I was told the washer needed to be unhooked, as there should have been. I explained that a small omission like this from a sales associate translates into a major inconvenience for the consumer who is looking at having to remove a heavy appliance alone, when they were told they would be removed for them. He said that he would speak to the sales associate about this, and he apologized.

I decided to shrug off this unpleasant experience, until this evening when I called Leon's and was on hold, I repeatedly listened to Leon's promos telling me, in both Official Languages, that Leon's installs every appliance they sell. I commented on this to the Customer Service person, who explained that Leon's installed appliances at a separate charge.

I am simply dumbfounded by the lack of very pertinent information that should have been provided by the Leon's sales associate (i.e. washer hoses must be unscrewed or delivery people won't remove them), the lack of knowledge of the Leon's Customer Service person regarding Whirlpool's customer service (wrong closing hours), the inability of Leon's to deliver a replacement item that they have in stock in less than three weeks' time. To say nothing of the fact they the dryer that was delivered yesterday is non-functioning.

I purchased a king size platform bed frame on June 20, 2017 from the Abbotsford BC location and still has not been delivered. I phone and they said it should be here this week and I can pick it up. I still have yet to hear from them. My order number is 06207ABZITI. Not only am I unhappy with the lack of customer service in letting me know when my bed frame will actually come in but I originally had it so it would be delivered with my new sectional. Now I have to somehow bring it home in my Honda Civic. At the very least wouldn't it be better customer service to still have it delivered?

We placed an order for a mattress (Jenna SKU [protected]) and protector cover (SKU [protected]) from this store (@Vega Blvd, Mississauga) on 9th July 2017. The mattress was at a discount price for $599. The regular price for that mattress is $949+Tax and the invoice also shows that this was a discount of $350. By coming in at the right time during discount, we had already saved the $350+tax. That model has been discontinued now and there is a new model of Jenna being sold for the same regular price of $949+tax. It is the same Jenna mattress with same features but just a different SKU as they labelled it as 2017 model. I have features comparison pictures for old and new mattress from what was displayed at the store and they are exactly the same in terms of the look, colour, coil numbers, type of foam, encasement etc.
I had the delivery come to my home yesterday (02 August, 2017). What came to our home today was an open and dirty mattress (have multiple pictures of how it came including Leon's truck and delivery guys) and open mattress cover that did not even have a plastic wrap and the box was also open to begin with. We sent the mattress and the protector cover back with the delivery guys. We also have a copy of this note from Leon’s store on the official invoice paper saying the mattress and cover are coming back on the delivery truck. We went to the store in person and spoke to the customer service manager Ashlee. She offered to give us the refund for what we had paid and asked us to pick a new mattress and pay the difference. We spoke at the head office and they got one of the duty manager named Justin to call us. He gave us a choice to get the refund or get a new Jenna mattress for the same price of $599. To us, this is just an exchange as the new Jenna mattress is exactly the same with different SKU number - there is no compensation for the incidence and hassle that we have to go through. After a month's wait, Leon's trying to sell us an open dirty product in the name of a brand new mattress is a clear case of fraud. Leon's should have checked the product for quality before it went onto the delivery truck. Had we not noticed at the time of delivery, the mattress was about to be placed on our bed. We are not satisfied with the options provided to us and we need to hear from the head office if anything additional can be done. Going to the Ontario Consumers Court will be our next option if an exchange is the only thing you can do.

I would like to submit an official complaint regarding the after-sales service. Why did your sale representative, Mr Balian, promise me a delivery date when I bought my kitchen table only to push out the due date twice? Why did he not informed me the item was back-ordered? I feel that this was just a cunning tactic to make a sale. You guys need to be honest and up front about it. And now your store manager is telling my tentative date is August 19th! How is this fair? I need to wait another 3 weeks for a "tentative date"? Why am I getting this kind of after-service? I purchase this on July 8th. This is annoying and completely unacceptable!

Also, last Friday, I called Mr Balian asking for an update and he was extremely rude and unprofessional. I expect that you inform the store manager and have him address this matter. Leon's was very quick to take the payment and now no one is able to give me a potential date.

To Leon's this may just be another kitchen table, but for me it's more then that. I have to keep pushing out an important family gathering until I get the table.

Could you please investigate it and see if it’s possible to take action on resolving this issue?
Any assistance with this would be much appreciated.

Order number [removed]

Randy [removed]
[phone number removed]

We bought a 3 piece couch and 1 love seat and a king size bedset.

The bed frame has scratches on it and the fabric at the back of head frame is also ripped. We went to Leons Brampton and complained and they said a technical will call and come and fix it. It's been 10 days now and nobody has visited us. When we went to Leons today to check if there is any way we can replace our 3 seater couch since it doesn't fit in our living area (We just opened it today) and we were told that we will only get 50% back.

I just don't get it why they don't care about their customers. When it's about the bed they want to send a technician but for replacing the bed they want to charge 50% for nothing.

The worst customer service and brand and you guys don't deserve to have clients like us.

Thanks for nothing, Leons.
Ravneet
[protected]

Our samsung oven has a shelf that allows you to use it as a double oven or a larger single oven. It also has a self clean facility that when used ( following instruction manual) does not allow the shelf to fit back into place. we have used the self clean 4 times over 2 years and it happens every time!
we have extended warranty with Leons but that runs out soon and it means that we will never be able to use the self clean option without it breaking!
It has never worked! I have spent half a day trying to call the extended warranty line and the customer service line with no luck!
At my wits end! we purchased all of our appliances for our new house from Leons.

I have purchased bed room set along with night stand. They had night stand in stock so I told them to deliver with bed room set which was not in the stock at that time. So after guaranteed delivery in 6 weeks still it's not delivered after 4 months today. And surprisingly they delivered only the night stand without bed set which was available at the time of purchase. No one answers properly and agent from whom we purchase this is useless guy who never answer the calls and never find out correct information about the order. Useless service and useless company to deal with

To Whom It May Concern:

I would like to file a formal complaint about the conduct of an employee of your company name Sharyer Ali Qureshi who is currently working as a sale associate at Leon’s furniture retail store in Red Deer, Alberta. I have a legal matter against Sharyer Ali Qureshi before the Provincial court in Ontario. Therefore I can not disclose anymore information about that matter but I would like to bring this to you attention that someone else has file an complaint against him but Sharyer Ali Qureshi thinks that was me so he send me a message on what’s app along with a picture of that compliant commenting that everything go through him at his location so there is no point for me to file a complaint, I have attached the screen shot of conversation in which Sharyer Ali Qureshi has disclose third party information to me which is unacceptable, I would also like an supervisor or manager to get in touch with me because if he can send me a picture of a complaint which was file against him then, I don’t have any guarantee that my complaint will be forward to proper person, I would appreciate if one of the manager will get in touch with me, I am also forwarding a copy of this letter Retail Council.

Tahir Qureshi

1870 Rosefield Road,
Pickering, Ontario.
Tel: [protected]

Hello,
I bought Reclining loveseat(Leather) along with its product care in fall 2015.
Now after passing less than two years i found cracking or peeling small marks on it.When i contacted Leon's store they forwarded me to Zucora.
I contacted Zocora for the same they asked me to provide pictures of these marks.After a week they sent me an email that they have created service request for it.When i contacted them a week later they told me my warranty or purchased product care doesn't cover this damage without bothering to send a technician etc.
First of all when i bought this sofa no one told me that this product care would be handled by third party Zucora .Secondly if this kind of damage is not covered then what else is covered under this warranty.I have lot of furniture in my house bought either from Leon's or Bricks but this is the first time i am seeing this kind of reply.It looks we paid for nothing in the name of product care and this skillful practice is not acceptable.

I would request customer care to resolve my complaint either by repairing or replacing the sofa.

We are paying extra at Leon's only due to Leon's customer care and warranty i.e they are always at back for their product otherwise we can buy the same from any other non-branded private store at much cheaper price.

I would appriciate if you could resolve my matter or forward me to someone who could help me out in this regard,

Kashif saeed
[protected]@hotmail.com
[protected]

I recently purchased a love seat and two accent chairs. At the time of purchase I was told that it would be 4-6 weeks before delivery which I was fine with. I was also told that they would be in contact with me to let me know if and when it had arrived. after 7 weeks of not hearing anything from the store I called to see what was going on. I was told I was looking at another 2-4 weeks before I received anything. 2 weeks prior to the 6 week mark I sold my existing furniture to prepare from my new stuff. I was extremely upset that I was not notified of the delay and that I was expecting out of town guests and had nothing for them to sit on. The associate did not seem to care about my situation and I was dismissed. 2 days later I decided to go back to the store as I felt I was not treated with any respect and wanted to talk to a manger. At that point we made a arrangement that if I didn't receive my furniture within 1 week I wanted the floor model at a discounted price. I received a phone call 2 days later say my furniture had arrived and it would be delivered on that Wednesday. I informed the store that I would be at work abut 20yrs son would be there to receive it. To my surprise when I got home I found 3 large boxes dumped in the middle of my living room. I was told that the pieces would be put together! I attempted to do it myself but it is a lot trickier than I thought. I was also afraid that I might break something. I called customer service and asked why it wasn't put together and I needed someone to come and assemble my pieces .At that point I was told someone would be sent out and that I would receive a phone call. its been 2 day since then and I've had to call back...I've it not so many words been told its my problem and if I break anything it on me. I am extremely upset and disgusted with the customer service I received. I now have furniture sitting in my home that is not put together and I am afraid to touch it because I can not afford to have to pay for repairs if anything ends up damaged.

Hi Jessica
It was really so disappointing to talk to you this morning. Surely, it seems Leons has changed its customer service standards. So basically, there was no apology from you representing Leons for sending another damaged table after 5 weeks of waiting to get the delivery stock . No apology for putting us in the stress for assembling one more time the damaged table.
No apology for letting us know how and when you will replace it?
This morning also you told me wait for indefinite amount of time as you are not sure when the next stock will arrive? And when I asked you give me refund for the dining set as it just involves indefinite hassles for unlimited amount of time, you representing Leons said that's it's our policy not to make refunds on the basis where only Leons is at fault and we just ask customers to bear with us so they have made the full payment already and we won't refund it as customers are at our mercy now.
Please let us know when you are sure of the indefinite time of the replenishment of your stock of dining table hopefully not damaged one.
Thank you leons for giving us worst shopping experience.
Happy Canada day.

In mid-March 2017 we purchased a sectional from Leons for our newly finished basement. Upon delivery the movers could not take it downstairs; however, in trying to do so they caused a lot of damage. A second set of delivery men came and assessed that the first movers should not have tried given its dimensions. They were surprised by the damage and suggested that the "Danielle" sectional would fit. Went back to Leons and selected the "Danielle" sectional but ask for the same configuration as the first sectional (i.e. the longer part of the "L" on the left). After waiting 9 week for the order to come in, called the store and was told it would take up to another 2 months. I insisted that this was unreasonably long. After putting a "rush order" it came in after 1 week. When it was delivered we realized that it was the wrong sectional. We had waited 10 weeks for the wrong couch! They took it back and explained that it was caused by a "labeling issue." The sales manager said that Domenic, my sales person, would call back and resolve this. After 4 days he failed to call back so I called. Sabrina, the customer service manager took over the case. She promised to call back by a certain date but failed to also. I call her for an update. She said they were waiting for a reply from the the buyers. After another week the buyers had still not heard back from the manufacturer. Finally I gave up waiting and asked for a refund. To Sabrina's and my surprise, Leons had already refunded me! I guess they had decided to give up on getting the order right. Very poor customer service. Very poor communication.

I recently bought a condo and moved in since then the washer hasn't been working, was informed by previous owners that we have extended warranty on the product. Got in touch with Trans Global and its been two months of going back and forth and still they are not able to fix the machine. Trans Global technician's don't give a time slot when they are to arrive at the unit, they have asked me to take a day off from work and then have ended up calling me at 10 in the morning that they wont be coming in. It is highly frustrating and I would have lost a days pay because if I had taken time off work just for them to later on call me and say they wont be coming in. It is the worst customer service experience I've ever had. During there last visit they said they don't know why the machine isn't working even though they have replaced all parts. I would highly appreciate it if the washer could just be replaced. I am fed up of constantly using the coin laundry and it is highly frustrating. If Leon's partners with such companies I will not deal with Leon's in the future ever and not recommend them to any friends/family.

Purchased Two sofa from Leon's Niagara on the lake in December 2016. One of the sofa got Damage in just 3 months. Made a personal complain by visiting store twice. Technician visited at home and took some pictures of one of the sofa which is damage. Did not hear anything. I visited again for the same. First complained made on April 2nd and second in same week. They said only your seat is cover. where as Back rest and arm rest is damage too. They saIDonly your seat is cover not your Arm rest or back rest is cover.
I wrote a E mail to head office customer care and complained for the same. They again directed complain to Niagara falls branch and from there Manager James contact me and again said same that they can do only seat because only seat is cover not your arm rest or back rest is cover.
Here is my question when I bought sofa they said your Material is cover for one year they did not say that only seat is cover they said all sofa is covered.

My name is Rakesh Chanda and cell no [protected] and email id [protected]@yahoo.ca.
I had complained last time about the assistant sales manager who insulted me in front of his employees and threatened me to leave his store. The store manager called me and said sorry and asked me to come to his store and he will help me in my issue. I have bought around 9000$ in 4 years time and in that my sofa had some issue. I went to his store he said he will do something and asked her customer service manager to solve the problem. But today their manager emailed me and they told me they can't do anything. My complain is that the store manager did not do anything against the issue for which I made the complain. Neither he fixed my sofa and neither he gave any discount so that I can buy a sofa. I would never asked any discount but I am asking as his sales manager insulted me and threatened me. So he has to pay a price for customer insult. Now I want the head office to intervene as I think the store manager doesn't want to solve this issue and don't want us to be his customer.
Thanks
Rakesh

JUNE 14, 2017. Made a repair request on a valid 5 year Warranty extension. The repair technician sent out made no effort to repair. he sent a notice to Leons and they wanted to buy us out of our contract. We are offered a $350 buy out after 20 months in a five year insurance extension. We must purchase only an over the counter microwave and we must make this purchase within 30 days.
I asked for no restriction on what we buy and an extension of the tie limit. $200 to $300 for an professional removal and installation of this new over the range microwave. A store cost of $200 to $300 to find another equal value product. Cost to me is $4 to $600 dollars. Some Insurance plan!
Oh yes then we have the Warranty! We have 3 years and 2 months left on our useless warranty plan. If we would like to go through this again and have this same "Peace Of Mind" we must pay again.

Hi ty so much for allowing me to get a refund on my matress. I really appreciate the outcome I received from your head office. I feel that the matress pad which was a mandatory thing to buy at LEONS should be credited back as well in fairness.
Because if I didn't buy that pad there would be no warranty on the bed. Therefore if the matress is being returned due to medical reasons so should be the matress pad.
Please advice.
Ty.

We purchased a couch at the Richmond, BC location at the beginning of May and were told by the sales person it was the most popular couch and a new shipment was coming May 15th. He apparently bald face lied as we are still without a couch over a month later. We call every week and are told different stories, such as the truck hasn't left, the truck needs to be full before it ships from where ever it is. I do think it is completely unreasonable to wait this long for what is reportedly the most popular couch you sell. At this point we would like some sort of consideration for waiting a length of time where I could have had a couch delivered 5 times over from the competition.

My spouse and I purchased kitchen appliances on March 11 2017 and picked them up a few weeks later. Since we were currently renovating our kitchen we kept the appliances in storage. This past weekend it was time to put our appliances into their spots although the fridge fits in the spot the one door does not open. When purchasing the fridge the representative that helped us was advised that our fridge is up against a wall on the one side and we wanted to make sure the doors would open he reassured us that it was a true 36 but we discovered that it is more like a 38 with the doors opened. We are devastated that the fridge is not functional. We figured that Leon's would help us out in this time of need and work with us to exchange the item even if we had to pay a restocking fee we have visited the Saskatoon Leon's location since it has opened and made many many purchases. We are labeled as VIP customers. Please consider helping us exchange the fridge for one that will fit and function properly