Menu
For Business Write a review File a complaint
Letgo Customer Service Phone, Email, Contacts

Letgo
Reviews and Complaints

letgo.com

Learn how the rating is calculated

4.3 19 Reviews 1143 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Letgo Complaints 1143

ComplaintsBoard
K
6:19 am EDT

Letgo discarding items

Stop discarding my item. I don't have a different account, I haven't posted it twice, stop discarding it. There's no reason to discard an item i'm trying to help mothers buy for their newborns. Like no reason. It's not in appropriate, it's for the benefit of our youth and your future employees today so learn to read and observe a little more or turn it off.

Read full review of Letgo
Hide full review
ComplaintsBoard
R
10:04 pm EDT

Letgo customer reviews

My issue is with the LetGo app. If i block someone they should no longer be allowed to review me. I have already reported my issue with the unfair review i have recieved yet it's still pending over a week later. The person of interest negotiated a deal for the product in which i had to prepare and do things with it beforehand. Im selling a vape and he asked for juice. I told him i quit smoking and that i didnt have any to put into the vape so he suggested paying barely any extra just for some juice. We talked until he was ready to buy so i had a friend LOAN me some juice so i could meet the person trying to buy the vape. AFTER this point (so i had filled the vape with juice) i had told him i was ready to meet and he told me he no longer wanted it and that he was going to go buy something else. Now i have a vape with juice in it and my friend is not haply that hes having to switch to my lesser vape just to use what HE PAID FOR. I gave him a fair review, blocked him and still i got a 1 star review from him which is entirely ridiculous. I would like this issue resolved so i can continue happily using this app with my deserved 5 star rating (yes, from the 1 person that reviewed me other than said [censor]. Still deserved!) thank you.
P.s. my issue has nothing to do with business partners, i couldnt find anything relevant to my issue which not only is the removal of the unfair review but also making it incapable to interact with someone who has blocked you like the app claims it does. Including reviewing. Also im sure you have access to all conversations within the app so please look for yourselves and remove this problem.

Read full review of Letgo
Hide full review
ComplaintsBoard
S
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo account

This is poor professionalism by this company. They shut down your account by stopping your messaging without even notifying you. No explanation whatsoever. I have a good standing and sold lots of products. Nothing illegal, no bad reviews. What is going on? I can't call them and had to message them which was even difficult. This is rude! There are lots of people playing games and messaging me hateful things and their accounts are up and running. Something is wrong with this app.

Read full review of Letgo
Hide full review
ComplaintsBoard
G
3:32 pm EDT

Letgo app

Your app is screwing up bad, chat messages are NOT coming through, not even from family! My phone kept getting notifications from one user, but the chat message was always the same, to be honest it really feels like someone is screening my chat messages or you have a horrific bug in your app (I highly doubt that).
I am not a businesd, but you should fix it if you care to compete with the likes of OfferUp... Just Saying.

Read full review of Letgo
Hide full review
ComplaintsBoard
K
1:31 pm EDT

Letgo I'm complaining about you

I buy and sell rare coins and apparently your staff thinks that every coin is the same and they keep discarding my items because they are too lazy to pay attention to detail and look at dates, mints, etc. Your staff has cost me thousands of dollars with their incompetence. I never have this problem on the other apps I use. You also bump my items down. The actions taken by your staff are discriminatory. Enough is enough. I've written to you no less than 10x about this with zero resolution. This is the last time I'm asking. Get it together. Train your staff to be thorough. Enough.

Read full review of Letgo
Hide full review
ComplaintsBoard
I
12:03 pm EDT

Letgo customer review complaint

Hello..I'm writing concerning a Ernest Blanton that contacted me bout 2items I have for sale. He left me a horrible, unfair review saying I was very rude and was not interested in selling to him. This simply is not true. We could not seem to get tgether cause of our work schedules. We had agreed on a price but he decided not to follow thru when the times to meet were not to his satisfaction. I want something done about this plez. This slang is unfair to me and people shouldn't be allowed to get away defaming other people's reputation trying to buy or sell. Please confirm you read this and thank you for your prompt attention to this matter. ..regards, . Tim Mikovits. [protected]@gmail.com

Read full review of Letgo
Hide full review
ComplaintsBoard
F
10:25 am EDT

Letgo username "hot carl"

"Hot Carl"sold an outboard motor he stated in the letgo chat that it ran. Found out after purchase it is missing a crucial part that costs as much as I paid for the motor. He insisted the engine ran great and lowered the price as he had no way to test it during my arrival. Now I have a non running motor.

Jokes on me as well I know, but as a seller DO NOT IMPLICITLY STATE SOMETHING RUNS WHEN IT DOESNT!

Also, letgo needs to make user ratings more accessible. Otherwise I wouldn't be posting to some 3rd party site.

Read full review of Letgo
Hide full review
ComplaintsBoard
I
9:48 am EDT

Letgo there is a verified review on my account that is not true.

I would like this review taken off. The transaction didn't happen the way the review said. I would like some help with this.
There was no discussing if her not coming to get it. She didn't show up so I moved on I don't see why this is such a big deal. She is the one who didn't hold up her end of the deal. I thought I was pretty polite to her. No need for the 1 star review.
Cell: [protected]
Email [protected]@gmail.com

Read full review of Letgo
Hide full review
ComplaintsBoard
M
6:46 pm EDT

Letgo lady falsely accused me of being vulgar untrustworthy and seeming like a pedophile

Like my title says a lady left a negative review in spite because I left a professional negative review, so days later I asked her why would she mention that "I seemed like a pedophile" out of spite that is sick? And she said " you should have F***** with me", so I plead, I've been nothing but professional with her if you want check my profile I've kept everything in messages since that day, please take down that review?
Thank you love your app

Read full review of Letgo
Hide full review
ComplaintsBoard
A
1:12 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Letgo I posted items to sell

I posted a World of Warcraft adventure game and a set of Patricia Cornwell paperbacks. Both in pristine condition . To sell on the website only got
one bite. Acted like he was interested. Then changed his mind even I lowered the price. Have gotten anything since posted them on Sunday last month.
Went on the webpage neither item was posted. Yet I received an email
saying congratulations. Your items are ready to sell and nothing. Very disappointed they make it look so simple on the ad. FYI not true.

Read full review of Letgo
Hide full review
ComplaintsBoard
C
7:53 am EDT

Letgo mikeinpa17406

Selling a Leather jacket mailed to me (her idea) I was passing on the jacket she was insistent send her the $27.80 (I sent her $30.00 cash as she requested. When I received the jacket it was not Leather it was vinyl! Big difference. I immediately contacted her to tell her I was not happy and I would mail the jacket back and for her to mail back my money. She refused. She wrote a slanderous review on me. With this said, I've consulted with my attorney and he advised me to sue her for The jacket the court fees and defamation grand total of about $5100. I'm still debating whether that's the course I will take but certainly what you said about me in the review is not true, and unprovable! If I don't see that review taken down, and I don't receive the $30.00 I paid her I will have little choice in this matter! Thank you.
Charles Dobbs
502 Misty Drive
Apt. 4
Lancaster, PA 17603
[protected]
c.[protected]@yahoo.com

Read full review of Letgo
Hide full review
ComplaintsBoard
M
4:30 am EDT

Letgo review

My names is mike taylor and my email is [protected]@gmail.com there is a guy who wrote a dishonest review and I misunderstood what he was talking about and he told me he would change the review, but he never did. He said he drove 30 minutes to show me the sander when he was already coming to green bay for memorial day. So his review was not honest and he called me untrustworthy over a misunderstanding and he told me he would change the inaccurate review

Read full review of Letgo
Hide full review
ComplaintsBoard
J
10:21 pm EDT

Letgo scammer let a bad review / it's fake

Please - no one will contact me because of this fake review. Thiangiybwantes to bubba product, I agreed on the price, and he said he was too far. Offered media mail shipping

He then left a fake review, an insulting one that has causes people not to by things from me.

Username Jimmy C
Phone # [protected]
Facebook account [protected]@aol.com

Reviewer's name Javen Joiner

Read full review of Letgo
Hide full review
ComplaintsBoard
C
9:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo false statements about me being a sex offender

Please help someone made a fake account saying that I am sex offender or molester or whatever I need this taken down immediately this is a crime and I will need all information about them such as email and location. I'll need to report this to the police. Just search my name on the app it's Cesar Trevino. I'll waiting for a reply considering this is a serious situation which needs to be taken care of right now!

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
L
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo complaint

Seems instead of checking things out letgo appears to delete ads that others click are not clear pictures when they certainly are.

The persons doing this appear to do so to stop competition.

Letgo has no way to communicate with them to ask about this level of unprofessionalism.

Also, the posts we see on our phones of our ads that we place are NOT what is on the letgo site that others see.

Read full review of Letgo
Update by Letgo is Not correcting issues
Jun 01, 2017 1:25 pm EDT

Waiting for contact from Letgo or to correct their unprofessionalism and that they allow on there site.

Hide full review
ComplaintsBoard
L
8:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had my post taken down for duplicates and I don't have duplicates.Do not have any idea why this is happening. I get so mad when this happens. Also I have a pool liner that keeps getting taken down for poor quality. How else can I sell a pool liner as it is the same picture that is on the pool liner website? I can send a picture of the pool but then...

Read full review of Letgo and 361 comments
ComplaintsBoard
S
7:29 am EDT

Letgo letgo isn't working all the time

When I try to message someone a lot of times the message doesn't go though or save, is this happening to anyone else, have you herd of this be fire? Please let me know something soon as you can, thanks, steve clements.?!?

Read full review of Letgo
Hide full review
ComplaintsBoard
M
8:45 pm EDT

Letgo the let go app

How many times do I have to request that my account be deleted. My reason is, I have found the people unreliable and I was given a negative review in retaliation for a review I gave someone that stood me up twice. I am very irritated that I have to ask that my account be deleted. I'm an adult and if I no longer want my account I should be able to delete it. It is ridiculous that I have sent 5-6 emails asking that my account be deleted.

Read full review of Letgo
Hide full review
ComplaintsBoard
M
5:13 pm EDT

Letgo complaint

The service is not monitored closely.
There are many aggressive people on the app who speak rudely to others and have threatened users on the site. These users reviews are not being verified and offensive language is not being removed from the website.
These acts of cyber bulling are not being watched by the owners of the "let go" app.
Users do not have control over their own accounts and can not delete their accounts when they feel it is necessary.
Many messages sent to the help e-mail address provided by the site are not replied to.
It's been over 48 hours since multiple requests were made to delete a user profile and these requests have been ignored.

Read full review of Letgo
Hide full review
ComplaintsBoard
S
11:25 pm EDT

Letgo I'm selling a week in cancun. It is a week I paid for with my timeshare.

I can't for the life of me figure out why you keep taking down my week in Cancun for sale. I'm not trying to sale my timeshare. I'm trying to sale a week that I have bought and paid for. That is not a service. What kind of [censor] thinks it is,

Also, YOU keep sending me emails, but when I go to sign in her for this, YOU tell me the email isn't recognized.

What kind of a mickey mouse outfit is this?

Read full review of Letgo
Hide full review

Letgo Reviews 0

Looks like Letgo has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Letgo, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
356 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click down if you have unsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Letgo Category
Letgo is ranked 138 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.