Life Time Fitness
Reviews and Complaints

I signed up back in January of 2011 and at the time was told during the "pitch" that it was no problem closing the account at anytime in the future. They really stress no contract! After checking other fitness centers I decided paying 75 bucks a month was rediculious and when the May payment was taken out of my checking account, promptly went in and cancelled the membership. The gal at the desk told me they couldnt refund the may payment because of the 30 day cancel policy. Which is a scam since they are a business that is selling the use of equiptment and it shouldnt need 30 days to cancel your membership! just cancel it and delete my member number from the computer! well, I left and resigned the fact that I wasnt getting my 75 bucks back. When june came around, I was astonished to see another payment taken out! I called the corp office and was informed since I cancelled on May 3rd, (the first business day of May) and June 1st was not 30 days, I had to pay another month! I would tell anyone to stay away from this cold hearted in it for the money only company! They will never get me back as a member!

I got Pseudomonas Folliculitis...also known as Hot Tub Rash from the hot tub at this club. It is a nasty pimply and irritating rash all over my back, chest, abdomen, arms and thighs. This is a serious staph infection. Management seems unconcerned and not willing to take any responsibility. Beware of hot tubs. They are disgusting bacteria germ infested places...esp the ones in Parker at Lifetime.

I went into their hot tub. My first hot tub visit in 20 years. Shortly thereafter I started itching. I thought I had an allergic reaction to something so I tried treating as if it were an allergy. Finally after a rash appeared and became painful I went to the Doctor and he immediately identified it as Hot Tub Folliculitis. Which according to the CDC is from poorly kept hot tubs. When I got anyone to respond to my attempts to warn them so others would not get infected from the tub --- -their answer was we check the hot tub every 2 hours. I was in the pool area for 3 and not a single employee took a water sample. I spoke to an employee and he seemed shocked that they said it is checked every 2 hours. Impossible for me to contract it if it is checked that frequently. So, to me, if they are dishonest about that - --- what else are they dishonest about keeping up with.
http://www.ncbi.nlm.nih.gov/pubmedhealth/PMH0002431/

For two weeks my calls and emails went without response. Then the legal department gets involved and of coarse complete denial.

Where is the "I am so sorry this has happened"----"Where is the Customer Service Skills". One lady I left three messages for when she called I told her that the person I FINALLY spoke to yesterday said she already spoke to me. I confronted her and said are you claiming we have spoke ---- she said "I thought we did". I laughed and said there is no way. What happened was I left you three messages and the last one stating how rude it is for you to not call me.

I can be itching for a MONTH, Horrible horrible itching and be left with scars. What did I get. the pleasure of getting more and more pissed off from being ignored.

BEWARE of cleanliness. Protect yourself --- do not count on them keeping up with any health standard.

Myself Abhay kumar my membership card no:- MIL-185BU belong to district cuttack (orissa) I want to complain about customer disagreement against country club because as per agreement they assured that the first 5(five)years you will get your vacations free in anywhere in india and after that you will get 40% discount in any hotels and he also assured that you use a local club i.e cuttack club without any extra cost but yet no any compromise between the cuttack club and country club, they convince me for take the package for that they demand Rs 35000/- and I paid the said amount in cash Rs 35000/- against the money receipt after that i contact to Mr Misra over his mobile ([protected]) but they denied for free booking for any place of maharastra again i tried over telephone ([protected]) to his customer care hyderabad in month of DEC2010 for Goa but they denied finally I tried for the booking of hotels at puri (orissa) i also sent the mail agian they denied.I talked to telephonic way of communication for dissatisfaction but i could not get really response. I would not get response through customer satisfaction .How could i do that situation .please refund my 35000/- at earliest.

Lifetime Fitness is an upscale ripoff in many ways. First they try to suck you in with all kinds of promotions. But once you are in, it would take a lot of effort to get out...that is if you miss the cutoff date by a month, you will be billed for another month.
In my case, I was offered a free month pass for a guest and my guest used it 3 times. Obviously, free is not synonymous with Lifetime and they wanted her to sign a waiver every time she visit -just to harass her. After she jumped this hoop during her 3 visits, they introduced another hoop -are you a resident of this city? Actually the city they are in are just 6miles by 6miles and a lot of members are outsiders to begin with. There you go, she wasn't and they told us that she can't use this monthly free pass anymore -though she has about 20days left.
However, they would still have the sign "Monthly free membership" just to cheat. In fact, none of these rules were informed to us or was in the fine print.

BEWARE OF ALL THEIR FREE PRODUCTS AND FINE PRINTS, that changes frequently and at whim.

I joined Lifetime Fitness is Dublin, Ohio after my gym (Sawmill Athletic Club) closed for over a year for renovations. Lifetime seems to be a comprehensive gym that offers cardio, weight training machines and free weights, personal training, group classes, 2 pools, sauna, showers, a spa, a decent cafe, and various other features.

I'd been a member here for 3 years. The facility is very nice and large, but after a while I realized that no updates ever take place. They have the same hodgepodge of equipment that they've had since they opened. There is plenty of quality cardio equipment but the weight training machines are breaking down and there aren't enough of them. The free weights areas are way too small and crowded, and are frequently filled with personal trainers.

Immediately upon joining you are given a free "fitness evaluation" which amounts to a high pressure sales tactic to try to enlist you in personal training. This is an area where they make more money, so it's a priority to them to have as many trainers and clients being actively trained as they can. The trainers, of which they are way too many hanging around, are unfriendly, unhelpful, surly, and generally unprofessional. They engage their clients in programs that are "trendy" rather than beneficial, and appear to be too difficult for their clients to keep up with. The clients usually look pretty silly and frustrated trying to do the "latest and greatest" exercises. They also will cordon off an area to work with their clients, and hog 2-3 machines at a time. Some nights it takes 2-3 times as long as it should just waiting on and avoiding the trainers. I do not understand their unfriendly and unhelpful demeanors. If they're trying to enlist clients, shouldn't they try to be approachable? In particular, a tall skinny older trainer there named "John" will definitely give you an annoyed attitude if you interrupt one of his conversations or web surfing when he isn't working with a client. You can't expect help from them at all unless you're paying them.

Overall the place, from reception right on up to general manager, has become rather cocky, as if they feel as if you should be honored to be present in their club. A quality service organization should always make you feel as if THEY are honored to serve you, not the other way around.

My kids really enjoyed the outdoor pool at first, but it's nearly impossible to find a place to sit on the weekends during the summer. They need to double or even triple the patio space around the pool. They have the room, it's just concrete, right?

Although fairly new, the club is not really adequately cleaned. The steam room is pretty revolting, as are the showers, especially on the weekends. The cleaning seems to be mostly concerned with cosmetics, rather than thoroughness.

The overall impression that I have is that they will do anything to sign up new members, no matter how crowded the place is already, but do just enough to keep them. That seems naive and short-sighted to me, as any quality organization will tell you that it's more expensive to attract new clients than to retain existing ones. The gym is too crowded, which is causing dedicated members to leave and be replaced by those who only seek nominal participation in a fitness club. Eventually the casual members leave too because they aren't using it enough, which will lead to membership churn and more overcrowding as the sales team tries furiously to replace those that leave.

I have canceled my membership, as have many of my acquaintances there recently. Many of the members that I speak to there are becoming fed up with many of the things I list here, but mainly the overcrowding, lack of updates to the facility, and the overall churlish and apathetic attitudes of most of their staff.

I may rejoin some day after they have fired their GM and get their trainers out of the way.

We were made to quit lifetime fitness because of the unfriendly and disrespectful manner an employee treated us. This happened at Warrenville, IL.

We have been members at Lifetime for more than 4 years in a different state and we recently moved here. We have had good experience at the previous club, so we decided to keep the membership but just downgrade it from family to single. And since we have had member services at the previous club, we know how a member adviser talks to a customer. This particular member adviser at Warrenville office was unhelpful in having us understand about making changes to the membership and did not offer any extra information.

The worst part was the Senior Department head that was brought in to answer our questions, who was very rude to us. While we were still talking, he simply walked away saying "you have a good day, buddy." He simply left! What kind of a customer-oriented business does that? We were simply asking about changing our membership status from family to single and were inquiring why there is a fee to downgrade which we were not aware of from our lifetime fitness club in the previous state and this guy simply walks out. For this kind of treatment, we felt is necessary to rather quit the club rather than having to work out in such an unfriendly place.

Lifetime fitness Warrenville, IL made it most difficult to do business with. They made us basically quit the club, because they did not care to explain the club policies and fee. It seemed like they did not care if we were members or not.

1-Please go and look Dry Suna and you will see disgusting and dirty floor also alots of germ and between 2*4 wood floor.
2-People leave thier cloth in dry suna to get dry next to heater which is dangrious and looks agly.
3-people go to pool before take a shower also some women jump to pool with thier cloth.every time my wife goes to pool she get infection next day.

bottem line no body care in this place how those problem can be serious.i told them 3 times nothing happen.

Lifetime Fitness offers a "Couples" membership that's an upgrade from a "Single" membership, but is not a "Family" membership. Supposedly, it's for two people.

After going to the Omaha Lifetime Fitness facility and signing up for a Couple's membership ($109), paying the signup fee ($99), and authorizing the first monthly membership payment, I received a call from my Lifetime Fitness agent the following day.

Seems like they "forgot" part of the membership process, and that in order to qualify for the couples rate the couple in question must not only be a "couple", but also provide proof of cohabitation. This proof, I was informed, must be a marriage certificate, shared names on a mortgage, or shared names on a checking or savings account.

Well, if you're married, you're married. But just how many non-married "cohabiting" couples are co-signing a mortgage, or have opened a joint check account? Very, very few. So effectively, either you're married, you're married, or you're married.

I provided various letters and bills sent to both of us at the same address, and those were rejected as being insufficient proof that we were in fact a couple and living together. We were not, according to the aforementioned signed contract, a "couple with a shared financial obligation".

Since I was unable to provide the proof needed for a Couple's account, Lifetime would, however, be more than happy to split the account up to two single accounts, each paying $59/mo... for a total of $10 more per month.

So Lifetime advertises a Couples account (not a Family account, and otherwise known as the Bait). They sign you up for said account, and then inform you after purchasing that you don't qualify for it. They then offer to up-sell you to two, more expensive accounts (the Switch).

The fact that only married couples can possibly qualify for a Couples account is false advertising. The fact that they use it to up-sell you to more expensive services is classic bait-and-switch advertising.

Beware.

Jamie Blair "" Life time Fintess in warrenville has a very horrible customer service commitment. Peter Janunas who is a member advisor there laughed in my face after he denied my guest entry on the weekend. The embarrasing experience I had there has forced myself and others to cancel my membership because the turned away a paying customer who has recommended many of their members to that facility just to find out that they do not care about us as customers. I would have thought for the type of inconvience they gave me, it would of came with atleast an apoligy and not arogant smirks from a member advisor. I understand if a guest policy changes, but to deny my guests while at the same time post on their website for first time visitors a 1-day free pass ages 18-21 which were the guidelines my guest also fell into?

Lifetime Fitness required me to come into their facility to cancel my membership. I went in on 7-22-10 informed them that I needed to cancel because of loss of income. They indicated that they would charge me an additional month on 8-1-2010 which is apparently standard practice. I called their corporate office and the local club to see if this additional payment would be waived but they would not waive this additional payment. The local club said they would check to see if they could waive this final fee but never called me back. Repeatedly when I called to speak with a manager I was forwarded to a voice message box that had not been set up yet and could not take messages. I had to call back only to be forward to this mailbox again and again. I had no trouble with the club as a member and were I financially able I would have continued to remain a member.

The life fitness center is cheating with regards to the bill even thought I have cancelled my club membership they have charged my credit card for upcoming month as well and they say it is a policy They totally mislead the customers by not giving them the policy sheet or rule and regulation about the usage of the Gym as well termination policy the make you sign

you have to sign on a electronic machine telling you that it is for picture but it is for policy and they take the advantage of it .I wish to sue the fitness.

My husband developed a really bad skin infection in March. It was so bad that he had to go to a doctor immediately. It was a staph infection.
The doctor hypothesized that one of the reasons why he developed this infection may have been because he was in a pool/or hot tub on several occasions. The only hot tub/pool that he was in was at Lifetime Fitness.

He went through hell.

So, I called Lifetime Fitness to cancel his membership on April 1st. The woman who answered the phone said to me that my husband had to be the one to cancel the contract. However, she said, ‘he could mail a letter and sign it. And the letter has to be postmarked by April 5th.’ She gave me the address on Higgins Road and I was all set to go.
The only problem was that she neglected to inform me that the letter had to be “certified.”

I mailed the letter on April 2nd with the date, my husband’s membership #, a written statement saying he wanted to cancel his membership, and his signature.

When May 1st came around, I was charged again for another month! I was (and still am) furious!

How can this be? After everything we went through?
I did everything that Lifetime Fitness requested and I’m still paying?

Ethically it’s not right.
Now, it’s about principal. A multi-million dollar company doesn’t have $59.95 to refund a client, who may have gotten sick from their waters?

The moral of the story is that whenever signing a contract make sure you know EXACTLY how to get out of it, if you have to.
Lifetime has bad business practices and sooner or later it will be their demise.

Beware: if you go to lifetime fitness center secure your belongings they dont care if your stuff was stolen employees dont do their jobs as they supposed to...They protect theives they only want your monthly due's...And forget about you...

I went to the site paid for the download $48.38.order number 4EFQGCW6.
i never got the download, i have treid to contact them, but nothing,

the eamail i sent them, no reply

Please refund all my money, as this site does nothing in a search, as I paid only 15 mins ago, I want a full refund, thank you

Your recent purchase of the RecordsLogin.com membership will show
A charge by "UPCLK.com" on your bank statement.
Clickbank order number is ..4EFQGCW6

Vender software doctor
As soon as possible I want a refund of the full amount

$48.38

http://www.softforall.com/AuthorPage/SOFTWARE_DOCTOR_INC..htm...this address also

my Email, [protected]@bellsouth.net

I had a life threatening motorcycle accident and tried to put my membership on hold. When I went back to the club 5 months later even though the doctor told me to wait 6 months STU the club manager informed me I would have to pay all the back months that I was injured in order to return to the club. This in spite of a sign in front of the club that says free memberships? I haven't returned and they keep billing me even though I told them I wasn't interested in continuing my membership.