Snap Fitness
Reviews and Complaints

Snap Fitness offers a convenient 24/7 gym experience with a variety of equipment and a mood-boosting environment. However, some customers have expressed dissatisfaction with the customer service, particularly when it comes to canceling memberships. While some members enjoy the gym's atmosphere, equipment, and friendly staff, others have faced challenges with billing issues, difficulty canceling memberships, and unmet promises. It's important to weigh the pros and cons before committing to Snap Fitness.

They wanted to charge me two times after i asked my membership cancellation! They told me your membership is free till January but charged me70 dollars and didn’t cancel my membership ,it wasn’t useful and just you have to pay more , the trainer are not pro and staffs so amateur ,i was using one session and after asking them they told that never cancel till january2024 ! And right now they say need to be noticed in 30 days! I let them know before this time! Even returned my card ! It was in kangaroo point brisbane

I would like to submit a complaint about my privacy and data being breached by one of your staff members Tia Daff at the dalby branch. She has gained access to my personal email address and sent dozens of online subscription requests on my behalf. I do not know this woman personally, I am aware of her sordid past, however she until yesterday did not know my email address.

I have been having issues with the godalming branch and the poor customer service and the inability of the manager to attempt to help.

I had phoned them to cancel and even went in personally and not once did they say we need to give it to them in writing, they then kept changing monthly and I kept clearing it and saying cancel.

They then ignore the request and keep charging.

I once again cleared the outstanding and on the phone made asked specifically if I needed to pay anymore and is it cancelled this time... The woman on the phone said yes all paid and its now cancelled.

Then get another months bill and upon telling them how is this possible as its cancelled they said it is not cancelled and a month later charge me again.

I feel that snap fitness has just extorted money off me for months and talking to the manger was met with lies such as I have been abusive by phone which I hadnt. The worst manager I have ever met name being roberto nieman

My son had membership with Snap Fitness Taunton. Unable to pay the monthly fee, we agreed to cancel. As his mother I called to cancel said membership, paid the arrears & month notice fee via debit card to later find out many months later that he is still being charged & this has been sent to debt collectors.

Calling Snap Fitness today I was aggressively informed the contract was not cancelled due to a form not being completed. When advised we were not aware of this, I was told 'they have no reason to lie'. I discussed that I had paid what I felt was appropriate to be told this was no longer anything to do with them.

The call handler. claiming to be the manager - Nancy was not willing to share her surname or that of a regional/area manager that I could complain too.

Nancy was unhelpful, defensive & aggressive - poor customer services

I would like to make a formal complaint about the managers at Snap Fitness Armadale VIC. I have been a snap member for more than five years. On June 15, I notified them about sexually inappropriate behaviour I faced while working out via their instagram account. The staff initially responded and said they would look into it. I also asked that staff put up signs in the gym reminding members that sexually inappropriate behaviour will not be tolerated.

It then happened to me again from a different member. I had to follow up on the 24th of June and 12th of July, as nothing had been done. When I inquired about this, the staff said that they had been "really busy with the financial year" and were dealing with other issues. They told me to give them 2 days. It is now the 27th of July and still nothing has been done. I have screenshots and voice recordings sent via instagram if needed.

I believe that this is completely unacceptable. Everyone deserves to feel safe in the gym, and I don't anymore. The staff have completely failed in dealing with this issue. They asked for my email address which I provided them, and still nothing.

I have had a Child mention a few times that the lady who is looking after the children while parents workout during their "Care" hours has come back and said she is making comments that upset my child. My child is quite talkative and she stated "The lady at the gym is mean to me .. I asked her a question and she said Urgh! JUST GO! GO AWAY!"

This was only 2 days after we had joined and I regret it. Could you please action this asap because the only reason I signed up to this gym is because I was able to take my child there into care while I train.

This is unacceptable behaviour and she isn't for to be working with children if that's how she acts!

I am writing this complaint in regards to management and member of browns bay snap fitness, l have been a member going on 2 years now and have always had a great experience up until now when a member who is been at the gym less time than myself and does not interact with any other members, he come out to myself and a friend of mine and asked if we were done with a machine and we said yes he then jumped into the machine and said you guys need to learn to put your weights back and clean the machine when you are done! Said with attitude l was shocked at what he had to say as we are always putting our weights back and we place a towel down every single time, there is 100s of people who use machines or dumbells and do not wipe them down when done that is just ridiculous.. through the covid period we complied with the rules and we are a happy bunch always chat and laugh with members and staff members from day one.. this escalated to the point we shared some words between each until the manager come over and immediately come straight to myself and not to the member who started the situation and the management was very disrespectful grabbing onto my arm asking me to move away from where the other member was training which l found very wrong as we were doing absolutely nothing wrong as always but got singled out and nothing was said to the other member until l had voiced the manager on why is he going against me and talking to me when l wasn't the one starting the issue.. the other member kept throwing inappropriate comments while training as well as bringing my mother into the situation which lead me to standing up and telling him off.. manager once again came straight to me and as l was trying to explain myself he was just being very rude and taking sides and even to the point the manager is now swearing at me when l am saying you are not listening to what l am saying etc he just turns around and say [censored] sakes man.. l mean this is a manager who has recently starting at browns bay snap and he addresses the situation like that is very unprofessional and this has lead me to cancel my membership with immediate effect and made me hate snap fitness to the point l don't think l will ever return or promote snap ever.. other member walks away with a smile on his face and laughing.. just letting you know there is other members who aren't happy with the situation and will be leaving due to the situation and how it was handled

Hi,

I'm having issues with snap fitness gympie. I let that club know I was cancelling my membership on the 29/11/22 and was informed I had some fees and to let them know when they could take them out. I let then know on the 1/12/22 but they didn't take it out so I said again on the 6/12/22. I then got a call on 19 and 20th saying I hadn't paid my fees and again to let them know as they didn't want me to not be able to acess the gym. I on 21/12/22 then had to re tell them I cancelled my membership and they could take the fees out that day. I received a message that day saying my payment was process and that I had acess until the 4/1/23 and wishing me well. I got a call today 3/1/23 saying I had over due fees when on the 21st I was told my last payment was processed. I'm now really annoyed at this whole situation and want to be left alone.

I have tried to cancel my membership at snap fitness in st Austell and the man said it would be cancelled a month ago and I went off their word and now I have been charged again another £34.99 when I haven’t been going to it and I would like a full refund this is ridiculous and I’m very angry about it the new manager at snap fitness in st Austell is very rude and I don’t believe a manger like that should be there this is terrible service and I will be taking this further if this is not sorted out

I just rejoined the Snap fitness after 3 years of terminating my membership due to Covid concerns.
This club has changed ownership lat year.
I see no improvements but gradual deterioration of services and equipment.
For the past 3 days, I could not watch TV because the remote was missing.
In the past there were at least 3 remotes available. Only one of the 4 video on the thread mill is working.
The overall upkeep and maintenance leaves a lot to be desired.
If things don’t improve I most likely will cancel my membership.

Cancelled my membership at my local venue , snap fitness St Austell months ago it’s been that long I can’t actually remember the date I last went in and left but well over 6 months ago as it was just not for me, gave more than the 30 days notice required and then cancelled my direct debit as heard stories of people cancelling and yet the direct debit was still coming out of their bank accounts. Clearly someone in Snap St Austell failed to put it on the system and cancel my membership as I am now being harrassed on a daily basis from a collection company demanding money for my membership which I don’t owe!

I have emailed, and facebook messaged and no reply. I do not want my membership to automatically renew itself. I want it gone. I have asked about this ages ago and no reply. I am mad. You do not have the right to renew my membership I do not consent

I was blocked access into snap fitness in Dartford on Sunday 17th July, 2022 for failure to sign a few forms, I was never notified by email or otherwise and I had not missed any payments, I just simply could not gain access. They were not staffed at the time so I went for a workout today 20 July, 2022 and decided speak to someone about my issue, met this skinny pink haired old lady who was extremely rude to me, never let me speak, told me not to speak to her in that tone before I could fully explain my issue! I have a right to complain about a service that I have paid for, without being admonished like a child.

The problem started a few weeks ago, but Friday, June24 it became a very bad experience. This happened many times at the Hudsonville location.

Dear Sir /madame

i am Nicola Leigh and i used to teach Pilates on Thursday at 12.30pm in Snap fitness in Crawley , before COVID , i was hired by KIM . I have just found out that they have hired someone else and given my slot away . I was very popular , always early and never off . I am very upset with this . This is not nice .

Here is my email address

[protected]@live.co.uk

I cancelled membership in February. As instructed by printing out a form and handing in to a female on the desk at my local gym. Debden, Loughton, Essex. IG10.

On checking with my bank today I was shocked to learn they have been taking £39.99 the whole time.

How can it be too short.?

I was told I could not cancel unless I had form which my wife printed off and I gave into the receptionist who assured me she would deal with it!

Please could someone from head office call me re a complaint I have re bullying at Godalming fitness

Attended a morning Pilates class run by an unvaccinated instructor. Was clearly not well at the start of the class, openly admitting to having something they didn't want to pass on which was why they were wearing a mask. However they took the mask off to run the class in a small room with twenty people. A few hours later they posted on social media they tested positive to COVID. That test should have been done before taking the class, not after. Not surprisingly I came down with COVID three days later. Not impressed. Thanks for sharing the germs.