Lifestyle Communities
Reviews and Complaints

Lease was completed on July 17. Informed that the $655 deposit refund check would come within 30 days. As of October 4, I have not received it.

I have been trying to reach the office about listing my condo for rent for over 6 months with no answers, my porch is falling apart and I reported that a year ago, and my ceiling in my upstairs bathroom has water damage from an outside water leak 1.5 years ago. I think mold is growing now and the lack of responses and answers is untterly ridiculous here. I have made several messages espceially lately and they are doing nothing! I want good answers for my questions and I want the repair work to be performed in a reasonable time frame. This waiting around ovre a year stuff is not okay!

Shady practices and scare tactics. Changed notice days from 30 to 60. Gouge prices on move out or to break a lease. Threatens to ruin your credit. Ended lease and went to management filled out paperwork. Then was told it was 60 days now and not 30 days. Had a list of obscure charges and damages. Was cited an accelerated rental rate and gouged on prices after agreeing to $2300 buy out which was not stated had to be paid in full. Paid an additional $95 for cleanup and was still charged more after move out. This all took place from February 1 to the present date. Receive threatening emails about my credit being ruined if this is not paid in full.

i just want to express how me and my family are disappointed with Aleah, she was told we was going to have a 60 birthday party for me from my family, it was told to Aleah that we was bringing a 8 piece band, she expressed the space would be too small for a 8 piece band, then she was told by a family member *** that we can just do a 3 piece band, Aleah was very excited in the beginning and then told *** to meet Steve and the space, i met Steve and he was more excited than Aleah. i showed me the spot where the band will be staged and he showed me the seating arrangements. i advised that i will purchase over a 100.00 wings and dip, however i will bring my own food, he stated no problems and just ecstatic like i was. with that being said i went and made up the flyers for he event, *** reached out to them however got a response a few days later expressing, we have booked your event but no live music aloud, which was a huge let down, and then i requested if we cant have a live 3 piece band can we have a DJ AND that two was not approved, and we are not understanding why all the excitement in the beginning to a big let down. when told i was having a band. *** was sent this email from Aleah. Perfect! Thanks for being patient with my confusion! I am adding our GM, Steven K to this thread so he is able to help out with a party plan! I do want to remind you that we are still under COVID mandates of mask wearing and social distancing, so we will ask all guests to remain seated while they are in the space and to wear masks should they need to be up and about.

I leased a three-story townhome at the LC *** complex for approximately 1 year. Upon move out, I left the townhome in immaculate condition-- everything had received a very deep clean, including the carpets. There was no damage, stains, dirt, or anything left behind. A few weeks after I moved out, the leasing staff contacted me to let me know that they had to replace some of the carpet in the living room due to "pet stains" and that I would have to pay for the portion that had to be replaced. I asked for pictures because although we had a large German Shepherd, he was very well trained and never had an accident in the house. I received a photograph of only the back of the carpet with what appeared to be a small stain, no more than 4 or 5 inches across. Like others who have filed complaints, I was not under the impression that prior to moving in, I should inspect the underside of the carpet to ensure that there were not pre-existing marks or stains. Maybe I should have removed the linoleum, drywall, or siding prior to move in too! I let the leasing staff know that I do not believe I was responsible for this and that I left the townhome in excellent condition; the leasing staff that I spoke with all acknowledged that I left the townhome in great, clean condition, but that they discovered these "pet stains" in the living room when pulling the carpet up. Apparently, it is their policy to always pull the carpet up even if it appears clean and has no stains on top. I disputed the charges over email. Several weeks later I received a response over email from the apartment's collections staff with more photos of stains to the underside of some carpet. This time, however, the stains were different and were located in the third story bedroom-- in an area where our dog did not ever go, was not permitted to go, and were located underneath where we kept a queen sized bed that a German Shepherd definitely couldn't crawl underneath. Then I come to find out that they are trying to charge me a pro-rated amount for replacement of the carpet on the 3rd floor, not on the second floor where the living room is, which is where they have said the stain was from the beginning. None of this makes any sense. In looking at other complaints filed with the ComplaintsBoard.com, I have discovered this is not the first time that LC has done this to tenants. Residential tenants should not be held to a level of having to inspect the undersides of carpet, flooring or other fixtures prior to move in.

In 2018 I moved into the *** associated with the Rental Company know as Lifestyle Communities (LC), located in New Albany , Ohio. Things started great. Unfortunately, as time went on, I began to see behind the painted picture. The first apartments dryer didn't even work, and it took months to get a replacement. The thermostat didn't work either took months to get a replacement. Then finally I was never made aware I would have to give a 2-month notice before being able to vacate the lease agreement, which had an end date. One would think your lease ended on the date shown on the lease agreement. The exact end date doesn't apply unless you provide a 2-month notice. Unfortunately, I reached out a few days short of the 2-month notice and had to pay an enormous amount of money which was the month to month rate. After speaking with a leasing agent, I decided to stay because it made more financial sense, but I thought I would give the LC a second chance as well. I looked at the Renovated ***, and the LC leasing agent and I agreed on that specific unit. Once the move-in day arrived, I got the new keys and noticed the apartment I was moving into was utterly different than the one I was promised. The renovated apartment didn't come with the marble kitchen countertops, renovated laundry appliances that I was shown and guaranteed, etc. This apartment was a cheaper renovated version for the same price as the other. Here are some defects: The bathroom countertops don't sit flush on the cabinets; the LC pack cocking to make it look somewhat flush. The blinds are dangerous for children; The garage is atrocious, the pavement in front of the garage have potholes, residents can park vehicles in spots and leave them there for a year, etc. When I reached out to the LC about the apartment that was promised, they told me they gave it away to someone else on accident. My options were to pay even more to have the apartment promised or keep the one I signed for. I was told there was nothing they could do, and so I forced into another contract, which I decided to give the LC once again another chance. As issues arise like my bank causing problems on payments, they demanded me to go into the bank and get a certified letter proving my payments were correct. It was the bank's fault for having a complete blackout, and the fact employees from the bank stole my information. My account denied payment due to potential fraud. I was forced into paying late fees and enormous debit card fees. Of course, even with certified documentation from the bank acknowledging their mistake. So at this point, I'm beginning to have a bad relationship with this company. When more issues began to arise like the furnace going out for about three months, They sent out maintenance techs that stated I needed a new furnace each time. Three months of paying an extremely high electric bill went by. The LC finally put a window AC unit in that created the highest Bill yet. Not having AC could have caused harm. I'm then notified that the LC would give me a small credit for one month of paying an enormous amount of money for electricity. Eventually, the furnace was replaced, but the window AC still sits in my window, allowing fly and whatever into my home. The staircase rail fell off the wall when I was walking down the steps causing me to fall, but don't worry, I was polite and asked them just to fix yet another issue. When speaking to the Assistant Manager, I was polite and used a calm tone on a recorded line. Maybe my communication skills and knowledge in college made this assistant manager feel she had to get rude and make false accusations of being an aggressive person, that I was disrespectful and had no right to be upset with a company that has caused nothing but problems for me! Never once on the recorded line did I act unprofessionally. I'm certainly more of an assertive person and will not keep quiet while a company takes advantage of me. I even thought maybe it's just these apartments that have issues because they're older. So I decided to give this company another chance and move to a newer built apartment. The same assistant manager told me I could transfer a month ago, but now that she is upset with me because I'm pointing out flaws in the company, I was told I wasn't allowed due to the bank problems that were proven not my fault. I now feel threatened this company will force me to pay fees for the apparent damage that was already there when moving in or damage will magically appear. I fear this company has targetted me and will no longer allow me to pay with the payment plan given due to the pandemic. I have been laid off, and I was told I couldn't leave. I applied to live with the LC with the jobs associated with my application. A pandemic accrued, and here I am, threatened to stay and potentially be kicked out of the payment program because this assistant manager is upset with me for no apparent reason. I haven't missed a single payment yet. This relationship the LC has created all started with corrupt business practices of promising a better apartment and then giving me a junk apartment. I can't say I would recommend anyone spend the enormous dollar to live in these apartments.