Menu
For Business Write a review File a complaint
CB Online Shopping Light In The Box Stolen card details that was used to make unauthorised transactions from my account amounting to 6k +
Light In The Box

Light In The Box review: Stolen card details that was used to make unauthorised transactions from my account amounting to 6k +

L
Author of the review
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was a victim of credit card fraud where my card details were comprised as a result of somebody stealing my phone purse with my IDs and everything in it that I had placed in my beach bag before going swiming at the beach. As a result this person in the small amount of time inflicted $18,000 + worth of damages to my savings by using all the cards which were linked to my other bank accounts as well as my main account to make outrageous purchases on flights, gift cards, clothing store, adult store and light in the box being $6,000 worth of damages alone. This all happen mid May 2022. I was diagnosed with stage 4 breast cancer and my husband was in palliative care for pancreatic cancer so I was not doing well in a sense that I was stressing dealing with my bank, acfa and going thru treatment that I was able to recover most funds with the support of my bank and Afca but eventually due to extensive treatment I wasn't able to continue with chasing after light in the box and had a year and a half break for myself to heal as my husband died last year and I was a mess. I've reach out to light in the box today with the police report, Afca complaint and bank letters to support my claims and to advised them that instead of pursing my bank for the funds they are telling me to go after light in the box instead as Afca also advised me to also which promted me to do so this morning. I honestly want my money back and not a penny more and I feel that light in the box have a duty of care to refund stolen money back to their rightful owners because it wasn't authorised by the card holder.

Claimed loss: $6,450.75

Desired outcome: To have this matter escalated accordingly and have that amount which was stolen from my account refunded back to the rightful owner

Confidential Information Hidden: This section contains confidential information visible to verified Light In The Box representatives only. If you are affiliated with Light In The Box, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More Light In The Box reviews & complaints

Light In The Box - terrible return/refund policy 56
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - bad business practice 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - poor customer service/dress made wrong the wrong size! 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - do not use this company! 254
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - email scam 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Light In The Box - 3 dresses 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Light In The Box Contacts

  2. Light In The Box emails
  3. Light In The Box address
    Beijing, China
  4. Light In The Box social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Light In The Box Category
Light In The Box is ranked 48 among 1606 companies in the Online Shopping category