Lincare Holdings
Reviews and Complaints

Cpap machine was ordered 1 year ago, company never obtained or asked for necessary paperwork for supplies. No new supplies since original set. Husband has been in hospital 6 times in 8 months... Company has lost orders and faxes 4 times. Hand carried orders to office it's been 3 weeks plus 1 year trying to resolve. Oxygen orders not resolved. Reliant pharmacy sending meds that husband has allergy to. We have used company for 8 years and suddenly they don't have allergies ? What is going on ?

When I set my appointment I was told my machine would cost me 62 a month. A week prior to my appointment I was called to verify my appointment, and was informed that my deductible was high, and not met. I was told my machine would now cost me 128 a month. This was very frustrating, but I kept my appointment. Upon arrival to my appointment I was informed that because my deductible had not been met, I would also need to pay for my mask and tubing 100% out of pocket before I left that day with my equipment. Once again, very frustrating. I paid around 250$ that day to leave with my equipment (100% out of pocket) and a week later received an explanation of benefits from my insurance stating lincare had billed them over 1100$ for my mask, tubing, and several replacement parts that I never received. Since then I have received a bill for an additional 179$ for the supplies that I paid for on day 1, and supplies I never received. I have contacted lincare at least 10 times regarding this billing issue, and continue to get the run around. Every time I ask to speak to a supervisor I am told there is no one available and I will receive a call back. Those calls never come... Last contact was almost 3 weeks ago, and I never got a call back. I will be calling the attorney general for my state, along with the insurance commissioner and the bbb today. This is unacceptable!

I have been attempting to get my cpap machine and supplies for 30 days plus. I am a heart patient with multiple illnesses and this is very stressful to not be able to get a good night sleep for 30 days plus and trying to heal. I am ready to hire an attorney to sue you for breach of contract, failure to supply medicare related materials in a timely manner. First its I need recertification.. Every time I request something its taking this long. From day one its been problematic I see a pattern of customer service incompetence and ambivalence to the health and well being of the customers. When I take my business else where I am going to file a complaint with medicare to review you for performance deficits. My mom is also a client and when I leave I am taking her with me. This is unacceptable on so many levels I can't even compare anything to this except auto repair shops that fleece the customer. I am cutting up gauze from my dental visits to fashion a filter for my out dated equipment. I am outraged and I am now on a mission to expose you for the shoddy operation that you are.

On July 13, 2016 my doctor's office faxed an order for a wheelchair for me. I have contacted them by phone on:
7/26/16 they said turnaround time would be about 5 weeks
8/9/16 Claire started it would be a few more weeks
8/31/16 they needed chart
notes from the doctor I then emailed them to let them know this information
9/20/16 spoke with Claire they have chart notes and are processing order girl will call that handles that part of the order
10/12/16 Spoke with Cathy they needed more from doctor.

This is utterly ridiculous and they must employ inept people that nothing but like when you call them. I am at my wit's end I'm disabled and in dire need of this wheelchair, I'm on Social Security Disability so I cannot go out and just buy one for myself. My income isn't enough to live on let alone but a wheelchair. Please give me my wheelchair.

March/April of 2016 I called to get my nebulzar replaced. Lincare said they had no proof of selling me a nebulizar. I could send them a copy of the nebulizar I purchased in 2011. I could not send them that information because it was unavailable at that time. I found the information about the nebulizar from 2011. I called them to ask if they want to combine the two accounts. I was told no. I was told I could mail them the information. I said I would fax it. She said all she would do is show that she received a fax from me and that would be it. That was pointless since they would not show in their system that they have sold me 2 nebulizars. Did they report all income to IRS in 2011? What happened to my original account? I want them to fix the record to show that they sold me both nebulzars and issue a written apology for their rudeness and their incompetence. I should not have to do their jobs.

Lincare

First phone call:
June 2016

I called Lincare Richmond to ask how I could get new parts for my CPAP. Who'd moved from Myrtle Beach to VA. A customer rep gave me directions to call Lincare Myrtle Beach and have my files transferred.

Mid July 2016

Waited two weeks for return call telling me my documents had transferred. I called Lincare. I was put on hold for 10 minutes. I hung up and called back and was promised I would be contacted.
No one called back.

July 17th

I was told there were documents needed for the Dr. To sign. She said she had not received any documents from MB so I called MB who said they had faxed them two weeks earlier. July 24th

She never returned my call with the documents she would need even though I called twice asking for her to call me back.

The day before the Dr. Appointment, July 26th, I drove to Lincare and asked for Kim. While several customer reps sat at their desks, no one acknowledged me standing there until I just spoke up and asked for Kim. She came to the lobby and told me the list of necessary documents. She also told me while some documents had come from Myrtle Beach ..the sleep test results had not. I called Myrtle Beach and they said, they had sent ALL documents. I left Lincare and went directly to my doctor with the forms she requested.

Kim assured me that she would let me know when the documents were faxed from Dr. Payne. She did not. July 27th. When I called to inquire if she had received them, she said she had not. I called Dr. Payne's office and Anne said they had already been faxed.

I called Lincare and Try Moore answered. Trey listened to my concerns, especially about the fact that it had now been two months and I still did not have her okay for the parts I needed for my CPAP.

He put me through to Kim and she said, "I don't see those papers from your doctor. I have to look for it!". She said she would call me back and she did not. I called, again, and waited four minutes on hold. After the third call for Kim, Trish said, "She is with a client. If she's not busy, she will call you back."

I called on August 5 and Kim answered. She said she had found the documents. Then in frustration she said, "Look, I'm the only one here that handles CPAPs."

By the first week of September, I still had no parts that I needed to use my CPAP. I called Kim who said, she forgot one of the documents she needed from my doctor for Medicare. I called my doctor who gave me their fax number and I called Kim to give her the number. She answered and took the information and said she would get the document. Two days later, I call and she has not received it. This time, when I called the nurse, they said it was received the day after the doctor left on vacation and he would sign and they would fax it Monday.

I called Kim to insure the document had arrived. I was in the car at the time, when she asked for the names and numbers on the parts I needed. I called back in fifteen minutes with the numbers. One of the customer reps answered the phone and said she is out of the office. I asked if she could write down the information and put it on her desk. She replied, "Why don't you just call back?" I said, because when I call back, I get put on hold and this information is necessary for me to get my parts. I have been trying, now for TWO months. Reluctantly, she took the information and sent it to Kim in an email.

She made an appointment for me to come back in two weeks at 10am. I arrived and explained I had an appointment with Kim to pick up the parts for my CPAP. Trish is sitting at her desk, talking on the phone and all of a sudden, she blares out, "Jesus Christ, I have had all I can take with this!" The lady behind her took over the call and began explaining the equipment they were requesting was back ordered and had no date when it might be available. Finally, Sol comes to me and introduces himself.

He is bringing several parts that I requested:
A new head band
A new hose
A new mask
Filters

The headband he brought me was the wrong size and he did not have the right size.
The hose was narrow and smaller than the one I ordered.

The mask was correct.
The filters were correct.
He then offered me a reservoir and I was happy to have that, also. While he did not have the two main parts I had asked for, he was patient, courteous and helpful.

While my appointment was with Kim, I never saw her.

Sol told me I would have to take the wrong hose because he had already entered it in the invoice, he told me that he would order another hose, but I can't have it for three months.
He told me he would order the correct headband but had no indication of when it might come in.

So...here I am. It is September 8, 2016. 70 days later..and I still do not have the simple pieces I need.

I looked on Google to find Lincare Corporate customer reps and found a contact number. Rosa was my representative. I told her my ultimate goal was to get the pieces I Have needed since last June.

She pulled up my records and told me that my current status as of today was:
Records being transferred; account pending

She asked me, why I had not called the Supply Center.
" What Supply center", I asked. What is that? No one at Lincare Rishmond ever mentioned it. On the contrary, I told her, they assured me that they had the parts I needed." All I had to do was call MB, get the correct forms and see the Dr. That was three months ago.

Rosa assured me that she will contact the Supply Center today to get the parts I need. I thanked her and asked who would I talk to about the horrible service. She said, "I will do, that now." I have your notes. No you don't, I said. Yes, I have your notes from Lincare. What about the information I have concerning their unprofessionalism. Do you want me to read this to you or email you a copy? No, I have it. I was frustrated at this point. She finally said, I will send this to a corporate manager. I asked, then what?

She assured me that a Corporate Manager will contact me tomorrow, September 9, 2016 or Monday, September 11, 2016.

I told her that I was counting on her...and I am.
I am counting on Rosa and the Supply Center and the corporate manager and I still Abe my notes.

All I wanted was a few parts for a CPAP. The Myrtle Beach Lincare was so kind and thoughtful and concerned and professional. The Richmond Lincare is consistently unprofessional and seem inconvenienced when you call or come in for an appointment.

Now, it is up to the corporate office. If there is anymore failures by this company, Medicare will be notified immediately.

My husband needs supplies regularly. Sometimes they are sent, often not sent. He has to soak his tubing in soapy water and use duct tape and plastic wrap to try to seal leaks and cracks.

The billing is a nightmare. Sometimes we get bills for $19 or so, then in the next week we'll get a bill for over $700.00. I was an arbitrator for the Better Business Bureau awhile back and I am considering making a formal complaint on this incompetent company.

My twin sons are allergic to dairy and have to take hypoallergenic formula. We had account with Coram. Since Coram is no longer in our insurance network we transferred to Lincare.
It has taken us more than 2 months, but the transfer is not done yet. Lincare dietitian took over 5 weeks to process our prescription. Then it took another 4 weeks to activate the account. The Lincare team says account is active, but documentation needs to be signed in person. After we do that, it has now been 4 weeks, but our account is still not active. the customer service says they cannot find any record for payment (even after documentation was provided).
Very lousy service.. no response on the phone. Lincare just keeps giving out phone numbers, saying call this person, he will fix the issue. Even the manager is not responsive or effective.

We have had to buy the formula (out of our own pocket), as we are just not getting any supplies from this company.

Will NEVER RECOMMEND THIS COMPANY.

Do not use this oxygen supplier please read this and others comments and complaints. Unbelievable incompetent service from a health care provider company when a patient is requiring oxygen therapy. You will try to phone them and should they answer, someone will return your call, never happens. You will call and repeat the call and hope that someone will hear your plea for service and then to be told that the evaluator was out ill and that was over 10 days... Curious.. It took 2 weeks to get evaluated for a poc to give the patient mobility after I called other officials in the organization to get them to respond. Pure torture.

I asked the physician why he recommended such a company? They are medicare providers and I understand they lost the contract as of 7.1.16 and that is totally understandable from a patient's point of view. Medicare was billed for 13 months and I do not know if the contract could end before that time and that will be another torturous issue. I hope we can end this association quickly. I have never been so disgusted with a company's service as this one nor have I ever written a public warning.

I am on oxygen 24/7 in the last year Lincare has left me without an air concentrator their office is 10 min from my house because it was 5 o'clock and traffic was bad I would have to wait.Here we are on July 4 weekend no oxygen delivered when I called I was told the delivery drivers would be out on their routes till 7-8 pm Friday July 1st. Here it is Saturday July 2nd at 9:00 pm they still have not shown up. this is the Marietta Ga Office does not seem to matter call the Florida Corp Office you get the run around
Maybe a class action law suite will get some action for those of us that need the supplies. And how did they manage to purchase almost all the other companies in metro Atlanta sounds like a monopoly even my Insurance company is giving out the name of the only other company in the area they work with. If Lincare has treated you like dirt either billing, supplies, on the phone or in your face Send me an email together we can stop the abuse

[protected]@gmail.com

‪#‎lincareclassaction‬

I have never in my entire life experienced such incompetency in a company. My mother is 64 years old and was prescribed oxygen for congestive heart failure. This company repeatedly ignored her phone calls and messages requesting new tanks, never came on the day they were supposed to deliver and even when they did finally show up, the tanks weren't the ones we ordered. This went on for 3 months. Thankfully my mother's health has improved enough that she no longer requires a machine or tanks so we have called Lincare 9 times, yes NINE times in just a few weeks, asking them to please remove the unneeded item . We have been passed around to a dozen different employees for this asinine company and still, no one can manage to get here and take her machine and tanks that she is still required to pay for! I am disgusted with their lack of customer support especially since this is a health care facility!

I was sent home from the Emergency Room on a Sunday afternoon with an oxygen tank and a diagnosis of anemia and hypoxia, was told to call Lincare as soon as I got home and they would be out within 2 hours to assist in use of the tank. I called and got the answering service which took my information and had a representative call. When I was contacted it was obvious he was not in the office and I was told he had no knowledge of my situation and his hands were tied until the following afternoon. I was called again on Monday around 2 pm and told that my orders were on the fax machine from yesterday and that someone would come out and I needed to pay them with a check or credit card in the amount of $123.00. I just had surgery and an ER visit so any deductible I have has been met. When I told them I didn't think it was right that I pay this amount even before the insurance was billed, the representatives response was to ask if I was declining their service and that someone would be out today to pick up the tank.

I suffer from Cluster Headaches and Oxygen is the only means of relief known to help them. Cluster Headaches have been documented as the worst pain known to humans.
I have used Lincare in the past and they were wonderful. This time around I've been rather disappointed. The first tank of O2 they brought leaked down overnight though I'd not turned the valve on nor had to use it. The second tank they brought, the regulator only works at .5L and 8L. However, at 8L it blows at the same rate as .5.
With cluster headaches you have to have a high powerful flow to stop the attack. I contacted the person assigned to me at Lincare again today to explain this and was met with a rude attitude and made to feel as if I were a burden. I spent hours Sat. in excruciating pain due to yet another equipment malfunction.
I explained this after being told someone could get out to fix the problem tomorrow. I was met with a hateful tone and told scoffingly “you should have called this weekend then”. I didn't know they had someone to take care of these things after hours. I'd never been told this, otherwise I would have had it taken care of over the weekend as spending my weekend feeling like a glowing red hot ice pick is stuck in my eye is not my idea of a good time. I told this person that she was being rude. I was again put on hold and she came back and took my number.
The manager then called and explained they do not cover Commerce anymore and only do it as a courtesy to established customers and normally on Tuesday. I told her that I was sorry to inconvenience the tech as this is not his fault, but she’s asking me to rick excruciating pain again over their equipment failure. Then I was asked to have my son bring them the tank as I had explained that he is home today and can be there at any time for someone to come out.
At this point I told her that I could go get the tank (I've had to lug this large tank back and forth already when the first one leaked and they are not light) and bring it to work here in Athens and they could come get it and bring me my money back as I am a cash customer because insurance doesn't cover O2 for cluster headaches. I also mentioned these are stressful enough without dealing having to deal with rude and hateful people.
So at this point I have 2 faulty equipment issues, hours of pain that could have been avoided, hateful and rude customer service and being made to feel like I am the problem.
She then said she didn't know what time a tech could get out to my house today but that she'd have someone come out at some point to fix it. I asked if I could deal with her from now on as I do not want to work the person assigned to me any further. She said “if I’m available”.
I’ve worked in the medical field for many years and as an office manager I would never: 1. Talk to a patient this way/or allow my staff to, 2. Tell them “If I am available”; if a patient needs something I am always available. I make myself available.
I also cannot in good conscious refer our patients to Lincare for services knowing they will be treated this way.

Hopefully, this issue will be resolved today and when this tank runs out of air, I will seek services from a company that does service Commerce, puts their patients’ needs first, checks their equipment for proper function prior to taking to a patient and can show compassion for their customers’ needs.
It completely unethical the way they are being allowed to do business.

Was going to get breathing machine and they said Medicare would pay then 30 days later they said $5.00 a month them billed $31.00 I cancelled but they would not come get equipment for 2 months till I threatened to call Medicare. Now 3 years later they turned $31.00 to collection company.

I have an O2 concentrator and a portable one. The portable one has been broken for months which keeps me pretty much home bound. I started calling Lincare in February 2016 about getting a different model to replace the one I had. They said they needed it noted in my doctor's notes. I immediately called my doctor to place my need in the notes. Since then I have received every excuse in the world as to why my new model has not even been ordered! My last call was May 20, 2016 when I was told the sales rep had to handle it but she was out of the office and would call me on Monday, May 23rd. I still haven't received a call which is typical for this company. I have requested to be called by a manager with no response. I have pleaded for my POC but they just don't care. My next step is to officially complain to Medicare. I don't think this company should be a Medicare approved supplier. It is ridiculous for this company to be allowed to treat their clients this way. Three months and my POC has still not even been ordered!

I have been with this office for a few yrs now and have run into a problem with service.
I am on a concentrator which is doing fine, and a portable tank set up.
A month ago the regulator on my portable tank quit working. It leaks the air out of the tank.
I told the delivery man a month ago that I need a regulator that works.
He said it was probably the washer and he would bring me some. I'm still waiting.
I spoke to Rosemary in that office last week and told her that I need a regulator. She said she would remind the delivery man. Apparently the ball got dropped because for the past 2 weeks he has not called to see if I need anything and has not come by.

Also, I requested a portable that has the shoulder strap because I am now on a walker sometimes and a cane others. It is not possible to use the portable unit that I have when I have to use these aids.

My dr. gave the office a prescription on 4/9/16 for this unit *(again). I called on 4/18-16 to follow up. Rosemary said she had received the prescription and was planning to do the paperwork and order my equipment. I called last week and she said that these things take time.
How long? My needs are now. Not later when they get around to it.

I originally got excellent service from this office, but for one incident in 2014. I went out of town and requested a set up for my Sunday arrival.
No equipment was there. Fortunately the hotel had one in queue and let me use it. Monday I called and the correct equipment was delivered.
I think Rosemary forgot to order. Forgiveness was in order since my service had been so outstanding.

Now I feel like an afterthought.

My customer # is:[protected]
Lincare
712 W. San Mateo
Santa Fe, N. M. [protected]

telephone [protected] or [protected]

I hope you can help me get this situation resolved. Oxygen is a necessity and my needs are not being addressed.

I need a regulator and a portable shoulder unit.

Thank you for your attention to this matter.

Lee Farraher
HC 74 Box 333
60 Camino Rincon
Pecos, N. M. 87552

[protected]

my husband placed an order for oxygen on wed.april 27th, 2016 to be here on thursday, its now friday night we have called 5 times and finally some one called back at 5:30 pm and said it would have to wait until monday! what are we supposed to do? someone needs to check out this problem, i guess its not them so they dont care, I guess we need to change oxygen comany, i work for the ordering Dr and belive me every doctors office i know will here about this problem.

This company is the worst! It's very rare that someone answers their phone. Their business hours is until 5pm eastern, I called multiple times today starting at 4:20pm and it keeps going to voicemail. On my last try, someone picked up, said hello and hung up after I said hello! The few times I had spoken to a rep in the past, the women I spoke with don't know a thing about customer service! They do not like to help at all! Their supervisor is condescending to boot! I filed a complaint but no one ever called me back. Based on the interactions i've had with these people, I can't really say i'm surprised because they do not care about their customers!
It's such a waste of time trying to get a hold of anyone. I've never heard of any billing department where calls go to voicemail more often that someone picking up. They are the worst! Save yourself the headache and go with another company, lincare is not a company you would want to deal with!

These people are the worst! It's very rare that someone answers the phone [protected] for billing inquiries). And today, when someone did, she said hello and hung up AFTER I said hello! Their office hours is until 5pm Eastern time, I called at 4:21pm! And the few times that I was able to speak to someone, the women I spoke with do not know a thing about good customer service! I also tried to file a complaint and NO ONE EVER CALLED ME BACK! I hope they lose all their customers! YES, I AM VERY UPSET TO SAY THIS! Actually, upset is an understatement. It's such a waste of time trying to get a hold of these people. I do not want to spend my whole day trying to get to someone! Straighten up y'all! ugh! THE WORST!

My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. My husband is not sleeping well because of not having a right machine and supplies . On several occasions he has contacted Crystal - she either says "they are checking into it" or She just doesn't return any of the calls. On April 4, 2016 my husband talked to a Lisa she told him the New machine would arrive along with his supplies and someone would call him to walk him thru the use of the machine. Well Thursday the 21st of April he received his new machine but that was it . He has been calling and leaving messages for his supplies (because the tape no longer wants to hold) and again no call back for two days now and still no supplies ! ! ! He goes back to see Dr. Mariglio May 6, 2016 for a follow up and he is still not using the machine ! The local center he has been calling is [protected] and Lisa's phone number is [protected] ext. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! All my husband would like is his Full Face Mask ! We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! After all I'm sure they are getting their much needed rest . We would greatly appreciate to hear something or we will take our business else where. Thank you Disgruntled Brian Lord