Lincare Holdings
Reviews and Complaints

I have complaints about the Newark Ohio office. Call in for something and it seems like your request falls on Deaf ears. Very poor Customer Service. By reading the other complaints, might be better to change companies. Sent email to corporate office this morning. Am waiting to see if and when I get an answer.

I'm an employee, too - I had travelled last summer, about this time last year (August). I had over $300.00 in travel expenses (not nearly the same amount as yours, but still...given the crappy pay, I can ill afford to be out that kind of $$$$$$$$$$.) Anyway, it was right before Christmas and 3-4 follow up expense report submittals before I finally got it...I'm still there now, but can't help but think I work with a bunch of horrible loosers...

I am currently an employee with Lincare. This company owes me over $5, 000.00 dollars for gas mileage and other expenses. I have submitted my expense report twice and have yet to recieve anything. I have left countless messages with the person in charge of our region and have not gotten a single phone call. Im sick of this and I'm on a mission to roll Lincares name in the dirt if I do not get what is owed to me. This company is horrible.

I was referred to Lincare Home Care Services in July 2011 after an accident. I have been trying to get a refund from Lincare for over a year. They continued to bill me and my insurance company after the severe ankle fracture in July of 2011. I kept paying thinking we just owed co--pays so I imagine they were going to milk us for as much as possible. I finally contacted my insurance company to find out why they were not paying for the wheelchair. They informed me we had a prescription for the chair and they paid through that prescription then finished paying it. I had turned the wheelchair in and it was picked up less than a month after renting it because it was huge and I got a small scooter to get around in. I kept invoice that it was, indeed, picked up so they were to have put in a refund for us. I had paid them almost $300.00 too much. I have called them every 2 or 3 months for a year and still no refund. Each time I get the same remarks, "I am sorry, I will get with my supervisor and get a refund started" nothing! I spoke with a couple of girls once February 14, 2013 and once March 11, 3013 and both gave me same statement, "I will personally handle this and get your refund, I do not understand why it had not gone out" the last one said she saw where it was approved and started then stopped. How can companies like this stay in business? I am filing a complaint with the BBB and will continue calling them until I get a check but everyone needs to be forewarned about LINCARE. I am also calling PBOI where my surgeon is and request they check into the company and do not use them any longer for their patients. Will also call Jupiter Medical Center where I had surgery and inform them of the scam on patients. Everyone needs to check their billing statements thoroughly. Horrible business practices.

Maybe they are all doing meth with Brenda in Modesto, CA

Lincare- Ct.
After years of begging my husband to look at his sleep apnea, he did last September. They gave me a quote, which I double checked several times. Well, let me tell you, they are all liars. I have received several bills, that do not jive. When asked for explanations, I have been told just as many stories. They are incredibly rude. Today, I was actually told, that know one in the company will ever speak with me. They will now, after 6 months only speak with my husband. I have been scammed and I am very upset. Any advice is welcome. It's very clear, all too late, lincare has hurt several people.

Good! Complain to the government!

Placed an order with LINCARE in Mesa AZ on April 4 2014. Local LinCare has not delivered, called, or notified me regarding unnecessary delay in any way. I have called their local office two times, and always get the same type of responses: (1) it's still in billing; or (2) your Doctor's office has not sent the material we need.

Both answers are cover-ups as I have had no problem with past insurance billing (2 kinds) and previous company paid 100% of routine orders for Mask; tubing; water chamber; etc., In addition I faxed them a copy of the necessary doctor prescription; old C-Pap records of medical necessity; along with past records & invoices of past activity etc. All this, then a Company specialist wants me to come into their office before they can process my formal request? (Rep did come to house; re-signed everything; then went into the "Black Hole".

It appears LINCARE Gilbert AZ was a poor choice for the ordering of routine C-Pap supplies. Readers are advised to AVOID THIS COMPANY especially if you need SERVICE. It's a good thing I have a couple of old masks. tubing, etc. I am worried what I will run into when the "old masks" are totally unusable.
Worse yet, if this company continues to provide such poor service here in AZ. they won't be in business much longer. LinCare has lost the opportunity to make at least 2 mask (+) sales so far, am I am getting material ready for a better or replacement company, AND AVISE YOU DO THE SAME!

My wife has received oxygen support services from LinCare for over and year and they have been great to work with. We have traveled to several states and they have made the necessary arrangements with little confusion. We have learned that we have to double check because they do have some communication cracks--as would be expected in any system this large. Our experience with them has been very positive and much of the credit may go to the driver/support person who has serviced us.

Completely agree - Lincare has been one of (if not THE) worst companies I've ever dealt with. They are rip-off artists with labcoats on. They have botched EVERY invoice from day 1, they send the incorrect replacement pieces and then charge an arm and a leg ($100 for replacement nose pillow that can be found online for $24.95?!) - $20 for a filter...on a unit that has a re-usable filter?! Unbelievable.

I also am having problems with their billing practices. 6 months ago I purchased a CPAP with heated humidifier. I was told the machine had a five year warranty. I was also told that if I needed a new hose or water tank, I would need to pay for those items. I had no problem with this, however, two days ago, I just received a bill from Lincare for a service agreement, for which they billed my insurance $210.00. I only paid $700 for the machine. When I called they told me this is their practice and this fee is billed every six months. I was not informed of this when I purchased the machine nor did I sign any paperwork agreeing to purchase this service agreement. I will be calling the local office on Monday. This is nuts! If you have a choice, ask your doctor for your prescription and shop around. Don't do business with Lincare. By the way, this is not the first billing issue I have had with this company.

Lincare has fasely accused me over and over and their problem is their record filing and keeping is incorrect so the threat of suing me with a Collection Agency is false and unfounded. Furthermore, the Fraud Division of Medicare has been notified. First off, they kept sending me C-pap supplies thinking that Medicare would continue to pay; so those shipments were illegal. I asked to return because they were not needed and I did not sign up to Auto-Ship. They never answered of course. I figured they would send them back so they are still in the original package.
Oxygen was sent out and they hooked it to my C-pap and it was drying my sinuses out and I was staying sick. I had them pick it up but evidently they have lost that paper work. Bottom line, you can not charge for something you did not order or charge for something that you picked up. Collections? I am not doing nothing but defend myself against illegal accusations. You need to get your facts straight before you slam someone's character and threaten them with a Collection's Agency. There is nothing to collect on.

I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.

Dennis Lizotte is your classic corporate bully. He's on a power trip, ruling by belittling and public humiliation. His poor management skills are represented in the high turnover of people who work for him and the disorganized offices he runs on a skeleton crew. Dennis has only gotten to area manager level because he's hung around Lincare so long. At his annual salary of over $150k, he squeezes the people on the bottom, paying them $12/hr, demanding overtime with NO pay, all to line his own greedy pockets.

I received an oxygen home concentrator and a portable one. I was supposed to be charged 116 per month. They received notice from my insurance regarding my deductable and were told it was 46.40. They billed me that amount and also billed me an additional $100 3 days later. When I called the first time I was told they had no monthly amount to bill me so they just took out an additional 100 not even knowing what to bill. Even after the insurance told them my remaining deductible was 46.40. I called them back and was told that I could not be refunded anything until my insurance starting paying them. I am so frustrated with these people.. Going to the Doc tomorrow and they will be getting an order to pick up their crap. I am going somewhere else where they treat people with dignity and respect, not rip them off.

Not real clear why you were calling Apria...?

http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. I hope everyone who is a Lincare customer checks their claims from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S.

I have been fighting Lincare/Health Care Solutions for almost a year now with no resolution. I was diagnosed with Sleep Apnea and I was prescribed a CPAP machine. 6 months later I received a bill for $165. Unbeknownst to me, a "pre certification" was needed. Health Care Solutions jacked me around for 9 months claiming that it was my responsibility to request a pre cert and not their responsibility. I was sent on a wild goose chase calling the Sleep Center, my PCP, HCS, my insurance company over and over and round and round. I now only talk to supervisors, but the latest one said she would request a conference call with HCS, me and my insurance company. Days later, I called again and the supervisor said she would request one again. That was a week ago and STILL no call from anyone! Now I am on hold AGAIN to straighten this out. Every time I call I am on hold for an average of 30 minutes. This company is a joke! They constantly screw up and then deny any responsibility. I will be cancelling my account with them after this call unless they can erase/ absorb the bill which is now $285!

As a customer I can tell you Lincare is crooked. they send CPAP supplies that are not requested. This happens all the time! I wish they would be investigated or audited by the Feds for insurance fraud.

I was a Service Representative for Lincare for many years. I was one of the several people who started a class action in California for failure to pay overtime to the Service Representatives. Lincare settled that case for substantial money and everyone received their overtime compensation. You should call Mark Ozzello at Arias Ozzello and Gignac [protected]. I hear they are helping people in states other than California.

Wow, I worked for Lincare for a year as a service rep after working for a printing company for 25 years, thought it would be a nice change. Customers were mostly very nice. Be warned this is the only good about this company. service reps are forced to work 60 to 80 hours or more a week, you have to have a CDL so this is Illegal. center manager couldn't care less, the poster above is correct your expected to sell products even if your not qualified, like medicine ( I was a driver).Not long after I started there we got a high liter flow patient. we didn't have a high liter flow concentrator so my center manager told me to link two concentrators together, later there was a issue. When the customer complained My center manager told the customer I was new and didn't know better. how's that for support. I later got fired for shouting at the same center manager. Beware!

Lincare is not for the employee or the patient. Its all about money!

the above poster 100% telling the truth

I agree 100% as a former CM in the Dallas area... This post is 110% perfect description...

I filed with the EEOC today

I was fired from Lincare after I caught the center manager and senior service rep HUMPING on my file cabinet. I filed a complaint with corporate HR and the district manager forced me to drop the claim. they then proceeded to railroad me out. I had numerous commendations from patients and even the center manager. They now wont pay my last check or any bonus I had coming from MDINR. LINCARE SUCKS to work for.

I completely agree with the person above. I am also a former employee of Lincare. I left due to unfair treatment by my area manager. I know of at least four managers that left due to this area managers unfair treatment and it makes me sick to think of how long he has gotten away with treating employees this badly.