Live Auctioneers review: Auction fraud/ goods never shipped

Liveauctioneers.com - online auction platform- advertised and promoted non existing auction house SMGR Concept and set up two consecutive auctions ‘SMGR Concept in partnership with LiveAuctioneers’ on Dec 02 and Dec 03 2023, offering non existing goods solely on their platform, simultaneously providing and publishing fake address and non working contact details of the above mentioned.

Yes, they’ve advertised it with the following alluring description: ‘SMGR Concept, luxury tastes since 2013.

Specializing in the purchase of second-hand luxury items, the company has until now sold only to professionals or through ephemeral shops and events.

Today, in partnership with LiveAuctioneers, these carefully appraised items are within auction range of each of you’. Guaranteed delivery before Dec 15. Not to mention their usual ‘SHOP WITH CONFIDENCE

Since 2002, LiveAuctioneers has made exceptional items available for safe purchase in secure online auctions’.

I participated in both auctions run by SMGR concept ‘in partnership with Liveauctioneers’, won several lots. Next day 2 emails from Liveauctioneers followed with invoices, payment instructions and bank details for respective bank transfers (bank transfer was the only form of payment offered). I proceeded with payments. Got respective confirmations in writing from Liveauctioneers website stating the Auction house did receive both my payments. The last email on behalf of this non existing auction house was on Dec 13, afterwards - silence. Lots were not shipped. Email address does not exist. Phone number (from onoff app) blocked. I lost over 10 000 usd. My bank can’t recall it, dispute or start a chargeback as it was not a card payment, but a bank transfer from my account to bank account of auction house, provided in Liveauctioneers email.

Liveauctioners are not going to help to recover my money. They refuse to give me any info on the above mentioned auction house for me to be able to file a complaint in court. All they did was temporary blocking this auction house’s profile on their site not to start one more auction now. And me loosing 10k USD is totally ok with them. No info, no investigation, no compensation, nothing. Well, I see there is at least one more non existing French auction house in their auction houses directory, so no vetting or due diligence process exists (at least for whose who are there to collect buyers money for non existing goods ‘in partnership with Liveauctioneers’)

BBB accredited business. A rating.

Happy to provide any additional details

Here is a link https://www.liveauctioneers.com/auctioneer/8943/smgr-concept/