LocalNet Internet Services
Reviews and Complaints

Here is a fine example of how Localnet.com thinks and operates;

(1) I sent an email to localnet to cancel my acct with them...5/29/18 @7:15AM.

(2) Localnet received and processed my cancellation request...5/29/18 @8:39AM.
Note the cancellation date/time.."your account will close at the end of its current month". The current month is May 2018

(3) localnet.com sent me an email "Billing issue" on 6/7/18 @7:04AM.

The bottom line...
localnet received my request to cancel my account with them on the same day I sent out my cancellation request. Then, on June 7th 2018 localnet sent me an email with the title " BILLING ISSUE - Attention Required Dial-up ". Knowing they already sent me that email confirming my request to cancel my account with them.
THIS IS A FINE EXAMPLE OF LOCALNET.COM doing what they want to do . Localnet.com has no care or concern of what their paying customers have requested or asked for.

Below is the exact copies of the 3 emails that were sent and received by me and localnet.com.
(note.. I hid my real name and email address for my personal protection)

(1) Original Message:
Account # 746053 Dial-up
From: W*** S*** Tue, May 29, 2018 at 7:15 AM
To: [protected]@localnet.com
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Completely cancel my account.
D*** G****
Account # 746053
>
>
(2) Re: Account # 746053 Dial-up
From: [protected]@localnet.com Tue, May 29, 2018 at 8:39 AM
To: **********@*****.com
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Dear LocalNet Member,
This message is to confirm that we have received your cancellation request and your account will close at the end of its current month. If you have any further questions please feel free to contact our customer service department by emailing [protected]@localnet.com.
--
LocalNet Customer Service
8205 Main St, Suite 9
Williamsville, NY 14221

Original Mesage:
> Completely cancel my account.
> D*** G****
> Account # 746053
>
>
(3) BILLING ISSUE - Attention Required Dial-up
From: [protected]@localnet.com Thu, Jun 7, 2018 at 7:04 AM
To: **********@*****.com
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Hello,
We are unable to bill your account with the billing information you have on file with us.
To avoid an interruption in your internet service please go to http://www.localnet.com/manage to
securely update your account.
Thank You,
LocalNet Customer Service Team
Email: customercare.com

***********************************

There is no way this company will ever take advantage of me.
I cancelled my credit card. I then requested a new card with a new card number.
This is the only way you can STOP these money hungry people/companies from taking advantage of you and your money.

DG

I called local net today and got hold of a operator named Gabe. I tried to explain to him why localnet counseled my access accelerator feature 6 days before it was to expire. Gabe was very blunt rude an unprofessional when talking to me. My service with accelerator was paid up through the full month of May 2018 and then there after I downsize to regular dial up without the accelerator. On May 26th 2018 the access accelerator was cut from my dial-up even though I've already paid for it until the end of May 31st 2018. When I call localnet about this problem Gabe was very rude to me and said that there's no proof it was cancelled on the 26th through the 31st of May. I asked to talk to his supervisor he said there is no such person but I can email his manager. I asked him why isn't there anybody looking over him. Someone I can talk to directly other than him. Gabe said he has a manager but I have to email him. According to Gabe I pay for the whole month of May 2018 which takes me up to May 31st, but Gabe told me the billing cycle is actually May 28th. On all my previous monthly payments they all were paid the very last day of the month. So there's an overlap of four days that I already paid $12.95 per month then the new charge of $9.95 a month is from the 28th of May until the 30th of June. I told Gabe directly that there's something wrong that there is no way you could charge somebody money and then when there's a mistake you act like there's nothing wrong and refused to even go down the refund Road. I told Gabe I wanted to cancel my service with local net he says fine. You have to either fax email or send a letter to local net.com, I told Gabe why don't you just take my information from me right now and cancel my service. I said you had no problem taking my money and charge me monthly service or the phone. So why can't you verbally take my word and cancel my account. Keep in mind the whole time Gabe was very rude and unprofessional when dealing with this manner.
I am going to file a complaint against local net.com with the Bureau of Better Business.
People need to know about this company who is just ripping off people. They owe me at least $12 in credit back to my account but I will never see that. Like I say there's more than one way to skin a cat. Thanks to social media I am going to put the word out there about this company and hopefully more people will come forward and leave comments about how they were unfairly treated.

My name is donald marvel, 13750 north fork rd, polebridge, mt 59928. I have lost access to localnet.Com and cannot get on the internet. Please help me get back on as i have important information coming in and need that information as soon as possible. I have been with localnet.Com since 2009 and this is the first time i have not been able to access the internet. Thank you

I called looking for a new internet provider. Found LocalNet in our phone book and called. Customer service handled my call immediately since it was a "new sale" - I had alot of questions and felt like the sales person was rushing me into the purchase but did answer all of my questions in a postive way so I ordered but put it on my credit card in case I had issues later - which I did. After the call, I received instructions in my new email account on what to do next. I contacted their Technical Support and found out from the the tech person that they did not provide what I needed. I immediately called back but no one would answer my call - waited 30 minutes and then called again (same day). After waiting another 45 minutes on the phone - I finally had someone with their online chat - she was helpful but by this time I was so aggravated I just wanted my money back. She said she would note the cancellation in my account. Customer Service did finally answer and said I had to submit in writing my cancellation request but it could be sent via email from my new email account. I had to wait 30 days to request a refund - I did not receive a full refund because the service setup was non-refundable...Really - I cancelled the same day I ordered it. The customer service team is so rude and if you do need assistance - go online to their chat session. I do not recommend this company at all. They will tell you what you want to hear and then your stuck with a partial refund.

i signed up for localnet services 3 1/2 years ago. after i hooked up my computer, it crashed, so i didnt buy another pc and didnt worry about my Internet. of course it was dial up, so i had my house phone turned off because i had a cell phone. there was no need to keep the house phone and i didnt have a cp for Internet. of course my husband bank online, so i don't receive bank statements in the mail and i dont online bank. three months ago, my account i have set up for another bill is suddenly in the negative, of course its localnet. i called them and told them its been 3 1/2 years and i havent used their service. i now have to pay 34.95 to cancel. what happened to all the money from the past 3 1/2 years. my husband went back through all bank statements and they have been well compensated (almost 1, 000)! where is the justice!

I was checking my bills and noticed that someone called LocalNet Corp send me a bill for the services I never got. I even don’t know who they are and never heard their name before. I called them to say that I know they are scammers, but they told I can’t prove my words and hang up.

I asked for this so-called account to be canceled because I never subscribed to it anyway but I am still being charged for it. I considered using their service at one time and filled out the information on the internet but I never confirmed it or even entered it. Somehow they got it and started charging me.

In April I called and asked that it be canceled but they continue to charge for it. I have never used the service and feel that they owe me a refund.

I could not get a refund for services, that were never received. I contacted Localnet many times and was told that the review board said I wasn't entitled even though they could not hook me up because all I had was a cell phone and not a land line. They owe me $24.95 and I would like it returned, I gave them my information in good faith and they did not come through with the service even though the sales rep Miss Melanie said was okay. I feel they are taking advantage of snowbirds and it is a very fraudulent practice.
Please help! Thank you

I signed on with local net and was excited about only paying $9.95 a month and a fifteen dollar startup fee. The service was so slow that I could not get anything up online and when i spoke with lothe fact that their advertisement calnet they said Dell needed to do my installs and the service would become faster. Dell could not even do my basic installs due to the crappiness of Localnet service so I either had to cancel or not get to use my brand new laptop. I had to cancel! When I did Localnet refused to give me my money back and even said that the fact that their advertisement read RELIABLE FAST INTERNET, was irelivent and they were only responsible for providing an acess code to get online. Hello! If they can't guarantee fast reliable internet then they should not promise it through advertisement. I got ripped off and treated very poorly as that is how they oppperate. Sometimes paying a few dollars more is worth it. I now have qwest and they are great! Sorry localnet, but people need to be warned!

Canceled service 3 years ago, however they insisted that we switch to keep our email address which we were charged for yearly apparently, then 3 years after cancellation we get a letter for demand of payment, , , not a bill or anything, , , a demand of payment for $20 dollars, it was 2.47 for email address and 16 dollars for our credit card cancelation 4 times. yes they charge you 3 dollars everytime your credit card is declined. why was it declined because it had expired! are you telling me they couldnt tell the date was expired when they were punching it in? This is THE WORSE BUSINESS EVER if your considering using them i suggest taking your money and burning it, youll have a lot more fun and a better time with it that way!

I canceled Localnet 2 months ago and got another internet provider.Everything was going good untill they sent me a letter about updating my account.So I went online to talk to somebody and they did not help me.The person I wrote to said he could not cancel my account because I was suppose to call, even though the guy was from customer service.Then about three weeks later I got another letter about the same updating problem.So this time I called localnet.The person on there said that he did disconnect the service (so I thought).Then 2 weeks later I got another call saying that I needed to pay for their service and then today I got a letter of demand saying that if I did not pay that they would take me to a commercial court.The thing about that is the court is located in New York and I live in Califorina, so basically they got me over a barrel.The cost they want me to pay though is unbelievable.They wanted me to pay $31.90.They charged me $12.00 for decline fees which I think is just downright stupid.So if you are getting any internet provider DO NOT GET LOCALNET.Just because the price is right, doesn't mean the service is.

Yesterday I signed up for localnet..the lady never said that it was a dial up company..she also said the I could cancel @ anytime... I found out from the tech that I needed a part to make it work which cost from 20-50 dollars..When I called back to cancel it after being on hold for 2hrs..the lady informs me that they have already charged my account and the only way for me to get my money back is for me to submitt a letter...in the later I have to say that I want my money back... from there a team will review it and decide if that are going to give it back...

I was a custumer with localnet but i never will be again.I revived a notification from localnet telling me that my account with them was closing because they no longer had accees to my bank account and that was find with me cause i was out of work at that time. Then i recived a latter two months later telling me that i own them this crazy amount they charge me 4 times in 2 months 4 a decline fee so i called to find out how to fix this an lower this fee because i feel that i should not of been charge if i had no accees to the internet. Let me say the man who took my call was a complete (JURK)he was mean an could careless about me or my business at one pont he had me crying an all upset he was telling me that in no way could he lower my payment an its not his problem thats life i asked him if i could talk to someone higher then him an he just keep telling me that he was the highest then he humg up on me. I will keep telling my family my friend never get localnet.

In Jan/Feb of this year (2011) I contacted LocalNet about the possibility of using them for my ISP. I was having trouble with my long time ISP, PittsburghConnect, and was thinking about making a change. I asked about payinfg for a year at a time and doing a debit on my bank account. They said they could do that. There was NO definite comittment, just a possible start date of no earlier than the first part of April, and that I would call them as soon as I made a decision and as to when to begin service.

Then my 11 year old computer quit and it was going to cost over $100 to fix it, and at this same time, I had 2 elderly family members die and I had to pay funeral expenses for BOTH - $12, 000! Well, I don't have that kind of money just hanging around in my bank account, and funerals come before a new computer. So I called LocalNet on March 8th - in plenty of time, and told them what happened and that I did not have a computer so I did not need their service, and it would be a LONG time before I would be able to buy another one, and to either Cancel the order OR postpone it INDEFINITELY.
They said I could call them when I was ready. I also said that the startup disc they were going to send me, they could just forget about that - NOT to send it, since without a computer, I would NOT need it. Then the lady, says, "Oh, we'll send it right out to you today!" I said that I just told her that I did not have a computer and NOT to send it - and she said, "okay".
Well, they tried to bill me for a whole YEAR and there was not enough in my account - so they charged me another $35 and then tried again to get the money, and then added another fee! I got my bank statement and BOY was I MAD! They claim the account began on April 1st and I owed it! I reminded them I had cancelled!
They said I did not send a CANCELLATION LETTER! They never said they needed a LETTER! So I sent a letter in May, and then I got my bank statement yesterday (June 2)and they billed me $33.94 and said that was for cancelling service - I only had a POTENTIAL ORDER - I never had SERVICE, so how could I cancel something I never had? And with NO computer, and NO Start Up Disc, how could I have ANY service? They claimed my call on March 8th just put off my order until April 8th - they said they could not suspend the order more than 30 days. Well I had told them to either CANCEL it OR put it off INDEFINITELY - I never agreed to just a 30 day deferral . . And no LETTER was ever mentioned.

This is a scam Company - and they will sck every penny out of you that they can! Run from them!

I was told that I could get the internet without having a home phone but turns out you have to have a home phone. I tried to cancel my service but they told me I had to do it by email, fax of send a letter by mail. I email to company and the company still was taking money out of my account each. I found out about this and call to see what the reason was for this and they tell me that I called customer service and left the email there to cancel my service but I was suppose to email the cancellation department but I wasn't told that at first. I have been getting ripped off for four months now ans I think something needs to be done about this Localnet company. I see that people are having the same complaint about this company so I know this is how they are treating their customers. Sad but true this is bad business for everybody.

first of april i called to check on services for an internet provider and called local net i gave them my credit /debit card number so i could speak with someone about the details and the lady sais i had to give it to her in order to proceed so i did and when i moved on past her i talked to a man about services and he said they were not wireless providers so i told him i did not want services so he reconnected me to customer service and she refused to let me speak with a manager or give me corporate number all i want is my money back because i never set up an account or used it for that matter and to tell the public how wrong i was treated and it appears there are many of the same complaints

this company needs to be put out of business, we used the service for a week and then we cancelled, then i noticed my credit card was still being charged, my husband made 3 calls to them over a period of 2 months telling them to cancel service, we did what they asked, sent them letter to cancel because they told us they could not cancel over the phone, kinda funny that they can start your service over the phone but can not cancel over the phone, they still refuse to cancel, so the only option i had to do was to cancel the credit card that they were charging month after month. So everyone needs to be aware that this is a scam to get more $$ for a service you are not using..

I canceled from LocalNet in December on their web site / my account. They keep charging me now for 4 months after the fact! I have talked and faxed them 3/4 altogether and STILL they tell me they know nothing of my canceling! PLUS, their numbers don't even add up! They charged one amount on my credit card and in their letter to me they are charging a different amount and adding some crazy demand fee. Are they going to ruin my credit now over $21.00.. I didn't use their service. I hated their service. I don't want their service. I shouldn't have to pay for what I don't have!