Altice
Reviews and Complaints

I signed up for Optimum 2 years ago, I received a flyer stating I would get a 200$ gift card for new customers who sign up...nerve received, that's 1...then a few days after installation I was not getting the speeds I was paying for...I called, they told me to go and get a new modem and I did...then had the same issues so contacted them again...they said there was an outage (there was not) this went on for 2 years...back and forth...i finally got a technician who stated "oh man, they really messed up the switch outside, they didn't install it right at all" (I live in an apartment building so the switch he mentioned is where everyone in the building get connected to the internet. He said he changed a few things around so it should work...well now I get up to 300Mbps on a 500Mbps plan that fluctuates between 300 and 8Mbps ever 30 seconds...meaning multiplayer games aren't an option neither is streaming said game. I have not only been paying full price for this broken internet for 2 years but EVERY time I brought the issue to Optimum it is was swept away as a non issue "it's just an outage" and perpetual 2 year outage? NOW I chack my bill and last month they double charged me, when I inquired I was told "oh, you had a tech out last month" the tech that just told me the company didn't do the job right in the first place and that was it...then charged me a1mointh bill for that? for telling me the company itself was in the wrong...and it wasn't a me issue but a them issue? We're paying for their mistakes and they couldn't care less. I have went through 3 modems, countless techs and the same amount of waiting on hold or in a chat box to keep being told "it's an outage" "we'll need to send a technician and charge you more for not fixing the problem".

Loyalty has no meaning here. I am ready just to switch to a dial up and pay $10 a month since that's about how reliable my current internet is. Not only do they false advertise like crazy, they are charging for services they don't render.

I contacted Optimum on April 24,2023 to get internet and phone service. The internet was installed on April 28, 2023. It has now been almost 3 weeks that I have been waiting for the phone service. I have made several calls to Optimum and keep getting the runaround. They have promised on multiple occasions that my phone service would be active. It still is not! I am tired of calling and being transferred to different departments and then being placed on hold for a half an hour. Your associates say they will call me back but never do.

I am very angry that Channel 8 has been dropped from the lineup I have with Optimum! I use that channel every day. I live in Connecticut and this is a Connecticut station. I should have that as one of my channels from my cable service, This dispute you are having better get resolved quickly and Channel 8 WTHN better be back in my lineup. I will look into another cable company if it is not!

Trying to send email to AlticeUSA. Chatted for a minute with "Just Answer". They are looking for payment before they proceed. Is Altice using a scam company?

The reason for the email is I received an email from [protected]@mail.optimumemail1.com offering tickets to a Rod Stewart appearance at the Hartford HealthCare Ampitheater. Opened an account with Ticket Master as instructed and when it came to insert the Presale Code, I could not go any further.

Beginning in September, 2022, I started having trouble with my service. I have had several technicians, with the last one arriving on November 27, 2022. Neither he nor any of the other technicians have been able to resolve the VID4 with both my DVR, On Demand, and Premium channels. Agents have continually escalated tickets to no avail. I am tired of recording programs that I can't play back. I understand others are having similar problems. I even spoke to a technician who was outside of my building, and he was supposed to be taking care of the issue. Nothing happened.

If this continues, perhaps the media needs to be made aware of what's been happening since you are no longer Cablevision. I will have to look for alternative providers if you don't have the personel that are qualified to handle video problems. Instead of outsourcing, perhaps allowing former Cablevision employees to address these issues would be beneficial to your company, because you would have satisfied customers.

Sincerly,

Miriam Fauntleroy

[protected]

[protected]@aol.com

July 15th 2022

We called to have all our services cable tv, internet, & house phone al disconnected all all services moved to AT &T. We were told that we are paid up till August 8, 2022 but I was also told that I had to all equipment returned to them by August 9< 2022 by the end of the day or be charged for the next month. I returned to the local office all the equipment and cables that they installed. Two weeks later I received a bill from Altice for a credit of $91.13. I have at this time never received that amount. But September 1 2022 I received another bill for that month of over $150.00 after they had deducted the $91.13. I called them 4 times in the next 2 days to no avail. After about the 6th call, I received another bill this one for $56.94 total. We were supposed to have all services switched but we could not get them to release our phone number so AT & T could set it back up, so we lost our 20-year-old phone number. Now I made 1 last call to their billing department and was told that they would put in a dispute on that account and would connect me within 48 hours by phone. as of now there has not been a call unless they are calling the dead number, they left us with. So if you want to screw up go to optimum for service. This is probably why they keep changing their name.

Hi, my name is Stephanie Olson and i just pulled put my old iPad (3rd gen) to give it to one of my new foster kids to use. i plug it in and wait for it to charge before turning it on and it says it's been disabled so I factory reset it. after waiting forever for it to be reset i get on it choose English and the untied stated then log on to my Wi-Fi (spectrum) and then this comes across my screen (Altice USA will automatically configure you iPad) I hit the next button and then it asks for my username and password. I tired putting in my iTunes info and that didn't work, I have called iTunes more than once and they also walked me thru it every time an also did a video chat and say the same thing. They tell me that this iPad must have been a company/ employee iPad at some time before I bought it. I bought it in or before April 2015. I have called and talk to 10 different people that work for you all between the hours of 630 and 8pm. Can come one please call me or email me back about this

iPad 3rd gen IMEI/MEID [protected]

Serial DKVPF02LDNQR

MY INFO

[protected]@gmail.com

[protected]

work hours Sunday thru Wednesday

730 to 6pm

breaks are at 11-1130 an 3-3pm

Ohio time

was on the customer service chat for 70 MINUTES today...MAC S was the client rep that responded to the chat request

I have Optum equipment to return but cannot print the label from the online system.

I provided my old account number and address of service. I didnot have the access code or Mac ID...not sure what that even is? with my account number and address of service Altice could not help me get a lable?

I was simply told )that I could return to a store (I am disabled...not easy to do

when I asked for a supervisor I was told I had to wait...isn't 70 minutes long enough to wait for a simple task. Is this Altice;s objective...make clients wait so long they give up? should I assume you don't want the equpiment back b/c I'm try9ing to return it.

account number [protected] former address of service 265 Cooldige Avenue Ortley Beach, NJ 08751

How can I get a label? How long must I wait?

I wanted to inform your managers that if the rumor that Optimum is considering dropping Fox News were true, we and countless other customers will dropped your services immediately upon discovery of that action. We have noticed in the recent past that Fox programming has been glitchy during various times, especially during Tucker Carlson programming. I had assumed it was due to FCC interference, but now I am left to wonder. Bottom Line: If you drop Fox, it will be the biggest mistake performed by management leaders in the history of the Telecommunications industry!

I've read what you pay your programmers and it's way more than they deserve.

I'm sick and tired of having the same program on THREE of the few channels that I can afford to receive because your rates are so high. Also, seeing the same movie repeated the for an entire day especially on Bravo, who going to watch the same movie all day. Seeing the same old movies over and over. ie: The Holiday, Grownups, etc.Seeing the same commercials repeated two to three times in a row is also annoying. Plus there is no continuity to the Housewives, Below deck, Southern Charm,etc. series on Bravo on late night TV. It's all scrambled up. The Supermarket games and cooking contests are so boring, why not have a chef cooking a dish from start to finish, where you can actually learn something about cooking, instead of jumping around all over the place. ie: As does the Create Channel. The home improvement shows need some decluttering as well. Some of the shows are extremely boring especially where the designs are not tasteful and just plain Howky.

Do a better job of scheduling or I'm cancelling my service because your scheduling is programming redundant.

On 8/23/2022 an installation technician attempted to install fiber at 85 Nassau Rd. Great Neck, NY 11021, Account #[protected]. He was unable to complete the installation due to his not bringing the required mini boxes. He sent the homeowner to the Cablevision store in Roslyn NY to pick up the boxes on her own and told her he would be back on 8/24. He never returned. The homeowner contacted customer service and was told to self-install the mini boxes. One box will not connect and despite many attempts through phone contact your company has been unable to satisfactorily complete the installation. The original technician left the old wires strewn about the living room creating a dangerous situation for the homeowner. Further, he failed to seal the interior and exterior access holes he created in the home.

RE: SUDDENLINK.NET E-MAIL in Lake Havasu City, Arizona

Your company, Optimum, has taken over Suddenlink in my city and has totally cancelled my e-mail (via Suddenlink.net) without any kind of notification. I have been a Suddenlink customer since the early 2000's.

I work ouf of my home and depend on receiving information & documents via e-mail. Not only did I lose my e-mails but also all of my contacts that had I been notified earlier I would have printed out my list so I could totally recreate them on another e-mail service!

I have been told by your office here that you did advise some of the Suddenlink customers that their e-mail would be deleted as of 8/11. I was never notified and today is 8/4 an entire week before your stated cancellation date. IS THIS A GOOD WAY TO TREAT NEW CUSTOMERS? ABSOLUTELY NOT AND I HAVE BEEN ADVISED TO SEEK LEGAL ACTION REGARDING THIS MATTER!

Also, my monthly billing was increased with no notification & I have learned that everyone's was also. This makes me also wonder what will be happening to my internet, phone & TV service in the future!

You many not be aware that there is another company installing fiberoptic lines throughout our city who most likely will be taking a huge amount of your Suddenlink transferred customers most especially with treatment like this!

Virginia Michels

[protected]@suddenlink.net

Account # [protected]

So far in all my years this has been the most u professional company I have dealt with..I ordered my internet and phone service in December of 2021 and was told that after being in good standing for a 90 day period I would receive a gift card in the value of 300 dollars. I never received it and so far I have been bounced around multiple departments who all assured me that this would be quickly escalated and that the new card will be mailed out. We now in august 2022 and still nothing. They gave me a gift card number which had the most unprofessional person on the other end of it who had zero intentions of helping me.

I have been trying to get a bill sent to my house for payment for months now. every time I call the rep says its taken care of but I never get it. I do get late fees and urgent notice cards, I even get turned off of service. I want to speak with a supervisor and the rep tells me there are non available and they will call back which they never do. I refuse to be charged late fees and service turn on fees for your error. I am told reps cant take you off paperless billing but I was never on it and it shows on my end as not being on paperless billing. my next call and letter will be going to the BBB AND the FCC to file a complaint and a letter to MR Dextor Golis CEO. I am going to cancel all three services if this can not get fixed ASAP!

I was a winner in a promotion for Optimum. I took an on-;ine survey amd was told that I had won an Amazon Gift Card worth $100.00. As of today. I have not received anything from Optimum or Amazon. I have sent 2 e-mails to "[protected]@alticeusa.com" but have received no response.

Attached is the e-mail I received from Optimum stating that I was a winner. If someone could please get back to me concerning this, I would appreciate it. Thanks Richard Macchietto [protected]@optimum.net

Fix our equipment to work sufficiently as we were told it would before contracting this company! We do not have the time to wait for each box to be "pinged" whenever it is provided to a customer! We want all billing to cease immediately with the exception of the one bulk bill. Had we been told this was what we would have to deal with, we would have NEVER used this company! We have been misled from day one and it continues!

---------- Forwarded message ---------

From: Wendy Herrera

Date: Tue, May 31, 2022 at 2:14 PM

Subject: Overnite RV

To: Andrea Hunt

Cc: Martin McDonald

Good afternoon Andrea. We had been assured that we would receive one bill and one bill only for this property... I do not understand why we continue to get blank invoices for all sites. This is a complete waste of paper and we do not want or need this extra mail/ trash coming to our office! I was assured this would stop!

On a more urgent note, on the cable boxes, if they are not being used in 2 to 3 weeks they Disconnect and we have to call someone to send a ping to that box to make it work.

This is completely unacceptable! We have too many customers coming in and out of the park daily and at very late hours sometimes and my staff does not have the time for this and customers should not have to wait!

Nothing about this is how we were told this would work!

We've had nothing but issues and false information from the start and I want to know how this is going to be resolved!

On Fri, Apr 1, 2022 at 7:09 PM Wendy Herrera wrote:

I understand what you told me on Tuesday, I just wanted confirmation as we were told again today that we would be billed separately for each individual site.

On Fri, Apr 1, 2022 at 6:56 PM Cody Meiers wrote:

Wendy,

The bulk billing will come all in one bill for the 80 sites at the park. As I explained a couple days ago, I’m sure the individual bills that are coming are for the occupant accounts that house the equipment for each site. I have already advised the support team of this and they are taking a look at it for us to stop the individual bills from being sent out.

Sent from my iPhone

On Apr 1, 2022, at 4:36 PM, Wendy Herrera wrote:

Good evening. I wanted to get some clarification regarding our account. We are being told again that we will be receiving a bill for each individual site.

This is not how our account is supposed to be set up, it was to be a bulk account.

When I spoke with Cody, he assured me this issue had been resolved.

I want verification that we will receive one monthly bill total.

We will not pay individual bills if received.

I have been a customer of Altice for four years now. I just got an increase in a bill for 28 dollars because we lost a promotional offer. I currently have 200 mbps internet which is old. I went as new customer and selected 300 mbps internet with core tv and a landline phone and a russian package and it was much cheaper than what I was charged. It came out to 154 a month. I am charged 186 a month. 28 dollars more than the previous month of 158. They are telling me that I do not qualify as an existing customer. I am forced to switch companies.

Five calls to customer service, cancellation department and sales - the Altice "gift card" voice mail number has yielded no response. Still no $200 gift card that was promised when I signed up in March 2021. I am now an unhappy customer that will lead to NO recommendations for Optimum service.

account [protected] opened on 02/27/21

Suddenlink by far has the WORST customer service. They have ridiculously long wait times, their call center agents are not helpful when there are outages, billing issues and basically everything else. I have been billed $60 for a missed appointment where the contractor clearly noted he did follow through on yet Suddenlink billed me. On top of that, I was promised $400 in gift cards due to signing up for service in June 2021 and October 2021 and nothing has been mailed to me. The number I have called 5x for the gift card is a voicemail with no return calls.
My asks are:
Mail my 2 gift cards ($200 each)
Credit my account for the entire month of December outage ($140)
Credit my account for the $60 missed appointment charge.