Longs Drugs’s earns a 1.2-star rating from 82 reviews, showing that the majority of pharmacy patrons are dissatisfied with shopping experience.
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Taking way too long for prescriptions.
It is ridiculous that it would take over a week to fill prescriptions. They say they are working on. I don't understand that at all. The service at this long's pharmacy in the world is inexcusable. Why it would take so long to get an easy prescription anywhere else. Why can't the pharmacy at this longs work like the others do and all these prescriptions that I have ordered? I usually get within 24 hours with no problem at all.
Desired outcome: Get the pharmacy to do their job.
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It is absolutely inexcusable for longs in Waimea. To be waiting 2 weeks and prescriptions. They say they are working on very common prescriptions. I should say. What is wrong with this place? When I lived in Hilo I could get my prescriptions filled in 24 hours at Safeway. What is the problem with them not doing their job, right?
Return policy
Today April 16th, I tried to return a charging pad that did not work. A big local guy with Tattoos and two earings who could not figure out how to use the printer. refused to refund my money even with a receipt. He said he had to test it with my phone. Not only absurd for a purchase made yesterday on the 15th but what an invasion of privacy and my rights. I...
Read full review of Longs DrugsWrongly accused of theft without proof, and not allowed in the store anymore.
On January 11, 2024 in Longs Drugs in Mililani Mauka, Hawaii, a worker told us we are no longer allowed in the store. They said some customers accused of us putting things in our bags, possibly stealing, on several occasions. We never stole anything from that store and we're frequent customers. Probably the other customers saw us fixing our bags since we...
Read full review of Longs DrugsIs Longs Drugs Legit?
Longs Drugs earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Cvs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Longs Drugs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Longs Drugs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 82 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Longs Drugs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Longs Drugs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lego toys that I didn’t purchase
At the Keaau Longs in Hawaii, I saw two Lego toys on sale-with the yellow tag. I asked an employee to get the toys for me as it was too high. When I went to purchase the items, it rang up as regular priced. The cashier who was not the employee who helped me said it was not that price. I told her where I found it and she went back to look. Then she came back...
Read full review of Longs DrugsPrescription
Daniela Censale 33 Westroyal Rd. Etobicoke, Ontario M9P 2C4 Canada daniela.[protected]@tcdsb.org November 11, 2023 To Whom This May Concern: I am LIVID and disappointed about the experience had the LONGS DRUGS at 2155 Kalakaua Avenue on the evening of November 3, 2023. This complaint is in regards to TRN:9146 CSHR#1291990 STR#10621. If you would like to...
Read full review of Longs DrugsCustomer service
Went shopping at your Mililani Mauka Location. Never will shop there again, and I will make sure to let all my friends and family know how you treat customers with your pre-dispositions. I received a phone call from my Manager. Unfortunately, I was on the phone with the Manager to help resolve an issue she was having at one of my Restaurants. During...
Read full review of Longs DrugsStore manager - Longs Kuala Pearl City
Date - 10/10/23 And Time - 1:25 PM Name - Christophe (Manager) My Name Is Jo Ann , and I was at your store to buy some items and the cashier called me over to ring up my items in my cart , It was REG # 03 / Tran #5147 / CSHR # 0846682 / STR #4728 . My Complaint is that when I down loaded my coupons to my cell phone , I ask Christophe how come it did not take off the $ 2.00 amount. he said that i did not load it , but i did and i even showed it to him and he started to scold me and said that it was my fault , and he was also speaking to me very mean and rude. He should not be a Manager he does not know how to speak and treat customers properly.
Desired outcome: I would like an apology and he should be discipline and also take a training class for customer service.
Security
The security officer saw my ex rip my bag off of my arm and when I asked him to do something he said to call the cops. We were in front of longs in the entry way where he could see and he did not help at all. Security is suppose to be there to help you while ON the premises of longs and he cursed at me and was of no help at all. The manager was very very helpful and captured it on cameras he was not and I’m thinking of filing a suit against your company. I need to be contacted asap.
Desired outcome: Security guard fired
POS System Down Time
Longs Drug Store located on 941 Ala Lilikoi 8/21/2023 7:50pm PST. Upon arrival location had customers standing outside with a hand written sign that read "store closed". One customer notified others of system issues and was given an estimated wait time of 30 minutes. During this time customers were forced away to seek medications and other necessities. I...
Read full review of Longs DrugsExpired body armour drink
I bought my son 2 BODY ARMOUR strawberry banana drinks at Nanakuli, HI Longs .. he drank 1 not realizing it was expired (nobody thinks a store is selling expired products) and the 2nd drink has no date on it .. he has a terrible stomach ache .. he has been on the toilet for the last hour and a half cant eat or drink anything without it coming out .. he was absolutely fine before the drink ! Why are you selling expired drinks making people sick like this ? Please call or email me as soon as possible this is ridiculous and needs to be dealt with immediately I do not want to take this further ..
Malia Ah Sam
[protected]
[protected]@gmail.com
Duplicate charge taken
Purchased items at Longs K____ on 3/10/23 and wrote a check. It was taken out of my bank account on 3/14/23 as "ECH Converted Check". On 6/09/23 the same amount was take out of my account again as "Physical Check". I went to a different Longs K---- on 6/27/23 and notified Manager on the incident. I was told to call the 1-800 number. I waited to call and a...
Read full review of Longs DrugsPharmacy
Aloha I went into Long Drugs Lihue today Sunday at 9am, in Kukui, Grove, on kauai July 16, 2023 I wanted to let you know that the pharmacist and the helper is very indifferent like they hate their job the mope around, like it’s a burden to their job.. It very noticeable makes me not what to come here anymore get a new place to get my meds. The lady...
Read full review of Longs DrugsNot a product
My brother Mark Heuer and I walked into Longs in Keaau Hawaii right around 4:45pm ish on Sunday June 27th 2023. This was yesterday. We came in to pick up his prescription medicine. My brother has many health issues. We are walking back to the pharmacy when I saw my brothers left foot contact a yellow cardboard like plastic covered square ish sales poster...
Read full review of Longs DrugsCheck out machines
I almost had a nervous breakdown using your machine. I love this store, been coming here for 14 years - what's up with the robots? First, it is at volume level 10. Then, when I hit finish and pay, it said "scan your coupon" - I did, and there was nothing deducted. The helper explained I needed to put the coupon in the slot. I did that and still, the balance...
Read full review of Longs DrugsPharmacy
I am sick of being harassed by you over prescriptions to the point where I am no longer going to use Longs. You call sometimes twice a day, and I used to receive many texts until I stopped text completely. I used to be very satisfied with Walgreens and I am going back even though they are not conviently located. Also pharmacist one at your 3321 Waialae store has pissed me off multiple times with her rude attitude.
Read full review of Longs DrugsPharmacist
I need to know who I can contact to lodge a complaint having to do with a pharmacist at your Waimea Hawaii Longs. Once again the said pharmacist, Dennis at Longs, denied my refill on time. He wanted me to wait 2 days past when said medication Buprenorphine was to be filled and had me call my doctor unnecessarily and request an early refill. I go by when your HMSA web site says I can reorder my refill at a monthly interval. It is supposed to be every 28 days The other pharmacists are always compliant and fill my order on time. I take a maintenance dose of the medication for chronic back pain. So I need to have it on time and sometimes a few extra for emergencies. He is shorting me 3 to 6 pills a month according to his policy. Why do the other pharmacists comply and he doesn't and who can I complain to? This is not the first time this has happened. He seems to have his own set of rules, like he's more knowledgeable that the doctor. Thank you for your time.
Desired outcome: I would appreciate a review of his policies and attitude . Seems to be on a power trip over patients.
I am having the EXACT same problem with Longs in Kona. When I spoke to the pharmacist, I was told “that’s just how it works”. Often when I have this same medication refilled, I’ll come back to get it only to find they gave it to someone else, causing mine to not be refilled up for 4 to 5 days later. Longs has a monopoly on the island and know it. They treat customers horrible, no caring. Even my doctor has said “they know this is a regular prescription for you every month, why are they always out”? I told my Dr It’s a monthly problem. The pharmacist said it’s normal and nothing they can do. Basically go somewhere else if you don’t like our service. I hope someone starts a class action lawsuit against Longs, I’ll definitely support that!
Longs pahoa pharmacy customer service
I went to Longs Pharmacy in Pahoa to ask for vacation refill of my diabetic medication and insomnia medication. I was told by a pharmacy employee there that I need to call my insurance because my refill is not until later date (way past the date I am leaving for vacation, which I also explained to this person). I reached out to my doctor to help me since this pharmacy is of no help. My doctor sent them prescriptions for the two medications. I waited and days past without me getting notification of my prescriptions being refilled. I called back the pharmacy and this person was rude. I asked her to help me refill vacation medications and she cut me off saying she will call the insurance but its not a guarantee the insurance will approve. She said she will give me a call. I then asked her how will I know if the insurance approved it or not. Again in her rude voice, she said I already told you I will give you a call. Her name was Jerilyn or Jennylyn and she needs to be educated on how to deal with sick customers. Longs Pahoa. You need to train your staff not to be rude to customers. I had to call my insurance and explain to them how I was treated at Longs Pahoa and they were very nice to help me.
Desired outcome: Good customer service at Longs Pahoa.
Ankle wrap
There were approximately ten cvs brand ankle wraps in boxes on a metal prong extending out from the wall. They were marked at$14.99. next to them was a similar 3m product marked at 20.99. I purchased the cvs brand but at checkout it rang at the 20.99 price. When I asked them to check the price since it was clearly marked at 14.99, all they would say is it...
Read full review of Longs DrugsPharmacy
We drove to town to pick up my husbands meds before we went to the ER because he was already in pain. We let them know the situation. They said the prescription got kicked back for a PA (which has never happened before with the same prescription). We called our Dr who then called the pharmacy and waited on hold for 15-20 minutes before they were hung up on...
Read full review of Longs Drugs and 1 commentRhoades pharmaceutical
It is being exposed that longs/cvs along with all the other big chain pharmacies, are taking kickbacks from rhoades pharmaceuticals. Their manufacturing of opioids especially oxycodone is literally poison. Left making very disabled patients sick with zero pain relief. Not to mention rhoades is purdue pharma repackaged! This is the sackler family at it again! Shame on longs/cvs for giving the company that helped ruin loves of pain patients and addicts. You will also be held responsible one day as I hear pain advocates involved with legislation and lobbyists are looking deeply into this. Boycott your main pharmacies and go to the mom and pop places thats who we need to support. They found rhoades oxycodone doesnt even have the right chemicals in it, its been tested. We are coming for rhoades no matter how long it takes.
Desired outcome: Longs needs to take requests for certain brands. The DEA does not have a medical license to practice medicine.
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Overview of Longs Drugs complaint handling
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Longs Drugs Contacts
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Longs Drugs phone numbers+1 (925) 937-1170+1 (925) 937-1170Click up if you have successfully reached Longs Drugs by calling +1 (925) 937-1170 phone number 0 0 users reported that they have successfully reached Longs Drugs by calling +1 (925) 937-1170 phone number Click down if you have unsuccessfully reached Longs Drugs by calling +1 (925) 937-1170 phone number 0 0 users reported that they have UNsuccessfully reached Longs Drugs by calling +1 (925) 937-1170 phone number
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Longs Drugs address141 North Civic Drive, Walnut Creek, California, 94596-3858, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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If you're dealing with service like this, it's time to get straight to the point. This kind of delay is unacceptable. You need to go to the pharmacy, talk to the manager, and demand an explanation. Don't settle for excuses. If they say they're "working on it," ask them why it takes so long compared to other places. Be firm and clear. Tell them you expect your prescriptions filled promptly, like you get everywhere else. If they can't do that, make it known you won't tolerate incompetence. Don't let them give you the runaround. Get your meds, or find a place that respects your time.