Menu
For Business Write a review File a complaint
CB Online Shopping Loot Crate I have no idea how to cancel my membership!
Loot Crate

Loot Crate review: I have no idea how to cancel my membership! 7

J
Author of the review
7:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don't use their subscription! I subscribed and ordered few things from Loot Crate website. But they charged me for another month without my permission and they keep sending me new boxes! I sent them numerous messages and asked them to stop sending me boxes but it seems like they don't even read my messages! They took my money again and I have no idea how to stop this madness! I want to cancel my subscription!

7 comments
Add a comment
W
W
Walton.j615
US
Jun 07, 2017 4:42 pm EDT

My boyfriend cancelled his subscription two months ago. Today, he got charged $20 for another box. I knos it has been over a year ago, but did you ever find a way to cancel it permantely. Are you still getting charged?

J
J
James Smedley-Goodfellow
US
Jun 15, 2017 4:22 pm EDT

Me too. They won't stop sending me crates. I try every month to stop them.

X
X
x marks the spot (we are toxic)
US
Jul 23, 2017 9:36 pm EDT

i m having the same problem and im tired of getting charged!

D
D
dissapointed@lootcrate
US
Aug 31, 2017 11:19 pm EDT

Close your checking account with the bank and reopen a new different number checking account and file identity theft online .

H
H
hatelootcrate
US
Sep 27, 2018 3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same exact hell i'm going through right now. cannot believe they are saying the exact same thing. i've tried to cancel 3x now. my friend (it was a gift) has sent back the box. no refunds, refuse to apologize, just keeps saying same thing "you can sign in and unsubscribe, you've past the renewal date so it's automatic"

M
M
Matthew Robert hapes
US
Jun 04, 2019 4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My shipments are not coming in. They keeping moving my shipment dates. I want my shipments or I want my money back.

View 0 more photos
M
M
MsTorree
US
Jun 26, 2019 10:01 pm EDT

Just to let you know, if any of you paid via Amazon Pay (which was one of Loot Crate's payment options), there's hope! They kept pushing the shipment date back, over and over again, just for my first box. I contacted their customer support, but got nowhere -- their email responses sounded automated and there was no way to speak to a live person. (I called two phone numbers I found associated with Loot Crate, but one led to a dead line and the other went straight to a voicemail that didn't even identify who or what company it belonged to.) I was so frustrated, I thought about going to Loot Crate's headquarters in Pasadena (a 45 min. drive for me) and try to get it resolved in person. But I pictured them calling security and the whole scenario going wrong. Anyway, I remembered I'd used Amazon Pay and called Amazon to see if they could help, and it was such a relief because they could. They sent an inquiry to Loot Crate on my behalf to see if that would light a fire under them, and now I'm just waiting a few days to see if they'll respond in some way. Because it's late in my case (my shipment had already been pushed back 2 months when I finally contacted Amazon today), if Loot Crate doesn't resolve the issue by either shipping my package or giving me a full refund, I'll have to file a dispute with my bank. But if you do notify Amazon 15 days after the transaction date, you have 90 days to file an "A-Z Claim" through your Amazon account page and they'll step in to refund your money. Since I'd also heard about people being charged for subscriptions they'd cancelled, I wanted to make sure that didn't happen, and Amazon walked me through how to prevent that by following some steps on the Amazon Pay page of my account. Call their customer support for help and details. I know this doesn't help much for people who paid by straight credit card (probably a matter of filing a dispute with your cc company), but I wanted to put this out there so others know they have some recourse and don't have to deal with the terrible thing Loot Crate has become. Good luck!

  1. Loot Crate Contacts

  2. Loot Crate phone numbers
    +1 (323) 999-5353
    +1 (323) 999-5353
    Click up if you have successfully reached Loot Crate by calling +1 (323) 999-5353 phone number 0 0 users reported that they have successfully reached Loot Crate by calling +1 (323) 999-5353 phone number Click down if you have unsuccessfully reached Loot Crate by calling +1 (323) 999-5353 phone number 0 0 users reported that they have UNsuccessfully reached Loot Crate by calling +1 (323) 999-5353 phone number
  3. Loot Crate emails
  4. Loot Crate address
    3401 Pasadena Ave., Los Angeles, California, 90031-1929, United States
  5. Loot Crate social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Loot Crate Category
Loot Crate is ranked 385 among 1606 companies in the Online Shopping category