Love's Travel Stop’s earns a 4.1-star rating from 683 reviews, showing that the majority of travelers are very satisfied with services and amenities.
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Anywhere but loves
If you have a problem with your truck, look elsewhere for service! The techs at this loves destroyed my harness which cost over $8000 to repair and now won't pay for the repair after telling me to take it to Peterbilt to replace the harness. It's been over a month since completion and now Loves won't reply to the numerous calls and emails I have placed to them. If anyone else has had a similar experience with Loves please reach out to me. Owner operator on the brink [protected]@gmail.com
Recommendation: Go anywhere but Loves if you can! Boycott!
Mixed experiences at love's travel stops
As a potential customer considering Love's Travel Stops, it's important to note the mixed experiences shared by customers. While some appreciate the cleanliness and amenities like dog parks, others have faced issues such as malfunctioning pumps, high authorization holds on credit cards, and poor customer service. It seems that there are concerns regarding product quality, service reliability, and transparency in contracts. Before making a decision, it's advisable to weigh these varied reviews and consider your priorities when choosing a travel stop.
Gas is cheaper everywhere else
These places aren't any dirtier than other truck stops nor any different in amenities offered. But the biggest difference is that their gas cost is between 5 and 20 cents a gallon higher than all competing truck stops like Pilot, who has actually the best prices. I drive between the southwest up to Michigan twice a year, and every time Love's gas is more expensive, and last time I filled up there, my car didn't take off like a Ferrari or anything as a result of the fuel quality.
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Pros
- Nationwide network for easy access
- 24/7 customer service availability
- Comprehensive trucker services
- Competitive fuel prices
- Variety of food and retail options
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Cons
- Limited amenities compared to rivals
- Fewer locations than major competitors
- Prices can be higher on certain items
- Some stops may lack cleanliness standards
Great prices
When on the road we always buy our fuel from love, they have the best prices and are located just off the hiways. Very convenient and fast
Always stop at Love's!
Any road trip were on, we stop when we see a Love's. It's great to have a place that's well lit, open all the time, and we can grab a snack, use the bathroom, fill up the car, and get on our way!
Adolph [protected]@ Store #392!
On a run in our semi from California back home to Illinois we stopped for a small break and when we returned to our truck it wouldn't start. Adolph Martinez, an employee in the Truck Center diagnosed the problem with our starter and got us running again, plus noticed a air leak in our brake line and repaired it as well. He was wonderful, so helpful, and we appreciated the personal attention he gave us in getting us back on the road. We would give him 10 stars if that was possible! Thank you, Adolph Martinez from Store #392 in Tehachapi, CA!
Dave Riggins and Pam Perkins... Ferris Moving and Storage, Galesburg, IL.
Love's Travel Stop Complaints 153
Customer service Store#738
On 8/1/24,Stephanie the cashier was rude and not very nice when I entered the store. She talked very badly about an employee named Jazzmine to me. She said she talks too much. Stephanie did this in front of a vendor that was checking out ahead of me. I use to be a Shiftlead at Walgreens and this kind of thing was NEVER acceptable. I completely my...
Read full review of Love's Travel Stop and 1 commentPre paid visa gift card rip off
Store# 248 10331 N 2310 Rd, Clinton, OK 73601 On 4/24/24 Tk:#2207494 and on REG: 2 CLERK: Amie. I purchase a visa prepaid gift card for $300..00 & CC FEE$6.95 Total:$306.95 store received $310.00 cash and I received change back of $3.05. The receipt shows approval #406022 but I tried to use the card and It was declined, I called the customer number on the...
Read full review of Love's Travel StopNegligence of love's stuff, leading to financial loss
SKYLOAD LOGISTICS LLC 5820 Sullivant Ave, Unit 393 Galloway OH, 43119 [protected]@gmail.com +[protected] 02/28/24 Love's Travel Stop 10601 N Pennsylvania Ave. Oklahoma City, Oklahoma 73120 United States To whom it may concern, I am writing to formally lodge a complaint regarding an incident that occurred at Love’s Truck Stop located at...
Read full review of Love's Travel StopIs Love's Travel Stop Legit?
Love's Travel Stop earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Love's Travel Stop. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Love's Travel Stop has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Love's Travel Stop's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Loves.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Love's Travel Stop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Love's Travel Stop has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 153 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Love's Travel Stop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Person who works there/ cashier her name is Shyann
I stopped in the Loves continent store, Located at 8313 w Roosevelt st in Tolleson, AZ 85353 The cashier that was at the register, was VERY RUDE, I asked for some lottery tickets, she got the tickets and put them on the counter But was to LAZY and RUDE to slide to tickets to me so I can get them, I had to reach for them, so I didn't say anything to her...
Read full review of Love's Travel StopFall accident
January 22, 2024 at or about 6:00pm My husband and I stopped at Love's, exit 332, Aurora, to use the Bathrooms. Just before coming out of the store I tripped/slipped on the wet rug by the doors. The was no caution wet signs. I fell with my chest and arms into the boxes of blue gallon jugs and boxes, knees hitting floor. I yelled out, as I couldn't get up...
Read full review of Love's Travel StopShop maintenance
At loves #391 for repairs been there for almost 3 hour for a tire and a brake chamber which should only take 1hour and a half and still haven't got anything done I've been here since 11:00 am this is unacceptable I'm a diesel mechanic and it doesn't take this long to do the repairs ever time I go to check on a status all they are doing is standing around...
Read full review of Love's Travel StopSupposed policy about identification
To whom it may concern, I frequent the love's travel stop here in Belen, N. M 87002 and by frequent I mean I am in the store normally more than once a day and have NEVER had any problems of any kind at the place. However today 12/3/2023 I had a very big problem in my opinion by a manager no less I walked in to purchase a pack of cigarettes which I do...
Read full review of Love's Travel StopWorst customer service
I was at 770 Moore's Ferry Rd, skippers, VA. I’m came in on 11/18 around 7:30-8:00 there was no small coffee cups, so I asked if I got a medium cup but only fill it up half way do I still have to pay for medium. She said yes, you have to pay for medium, or you don’t have to get any. So I grabbed the cup and started to get my coffee, I stated that the...
Read full review of Love's Travel StopCigarettes
Went to i40 Seminole Oklahoma Love's store on November 9th around 2 am, filled up my truck bought a carton of cigarettes and I get down the road and noticed they were the wrong cigarettes so I take them back to get the right ones I asked for and all I get for my 60+ dollars is rudeness and they said they could not exchange them for the right ones! Now this is not the first time I've ran into such rudeness at that Seminole Loves, but I'm telling you when they give you the wrong ones you'd think they'd just change them out! Very very rude women at that store. Now why work around people if you can't get along with people. So I'm out 60+ dollars because of rude workers just doesn't make sense.
Claimed loss: $60 dollars
Shift leader unprofessional
I was in your store and the way your shift leader spoke to the black lady was very rude and from a customer's standpoint very unnecessary. Over cleaning a coffee pot speaking with, the cashier loudly but the point I'm trying to make the Shift leader was doing the specific task while I was in the store and the other employee. look to be straightening the...
Read full review of Love's Travel StopManger in the Hardee's in Hanson KY
Manger is very rude to black customers and the black employees, and something needs to be done about this. Had white man in front and behind me she was very nice to him and then gets to me and was rude like it wa the worst thing she had to do was wait on me, then took my order and afterwards was yelling and had a attitude with a black employee, she went on to take the other white man's order and she went back to being the nicest person ever. If this is the kind of people you have running your restaurant I will not be a customer, I belive if she is going to be racist then she needs to be working somewhere else, and just keep her mouth shut. Her name tag said Becky and this was in the Loves Hardee's in Hanson, KY on Saturday afternoon Oct. 21st.
Desired outcome: She should be fired for something like this.
Tire service
My name is pheathine Quinn jr with PNQ Load Runners LLC I Visited the loves truck care in tifton ga on 10/01/2023 to have a leaking brand new steer tire checked...the technician and I examined the tire in which we didn't see any major damage so he said he recommended replacing the tire and also applied a used tire casing whiched cost me 677.82.. today it'...
Stopped overnight parking for travelers
If you are traveling Loves truck stop in Springfield Ohio hung new signs stating no over night parking. Even if you're traveling thru .. down in Tennessee we don't mind if customers pull over and rest . We were appalled to find out the same hospitality doesn't work here in Ohio. .. . You truly have shown what you think of you're customers even you're salesmen who just wanted to get a few hours sleep. Disgraceful
Read full review of Love's Travel StopStore and service
Opelousas was so excited to have the Love’s in this area. It is next door to our church and centrally located in the middle. I went on the first days of its opening and was amazed with all that it offered. I went this morning and was astonished at the difference in the couple of weeks it has been opened. I asked for help with the coffee machine and the rude...
Read full review of Love's Travel StopEmployee sexual harassed me
Yes I'm a customer who was simply using the bathroom at this store and monitor located in Monte Vista Colorado I was going to purchase a few items but first I needed to use the restroom while in the restroom and employee by the name of Alize I believe a blue-headed blue haired young little girl stated that they were going to call the cops on me because I...
Read full review of Love's Travel StopCustomer service
I was recently a first time customer at location 471 in natalia Texas, and I personally did not have a negative experience, but when I was in the back of a long line of men and women that spoke nothing but Spanish. I heard conversations of them saying they were heading toward their mexico, and that was final. As soon as it was my turn to check out my item...
Read full review of Love's Travel StopCustomer service/showers
Currently at the loves in elroy, az but thr motel 6, after a long 3 days of working I finally get enough money to take a shower. I go straight to loves. I purchase my shower and get my ticket which is number 23 The info screen nis broken so it's up to keeping ears open not hard cause it's pretty loud. About 30 mins go by and I ask if they have called my...
Propane delivery person was incompetent
At the Loves at 70 and 310, East of Columbus, OH, I had brought my RV to get the ASME propane tank topped off. I'll try to keep this short. The "technician" that cam to fill my tank was incompetent. He did not loosen the bleeder valve when filling the tank, in fact, he tightened it with a six inch pipe wrench. Despite my complaints that he did not loosen...
Read full review of Love's Travel StopGreendot card
Store number #225 I am a vi visitor came in Friday around 5:00 p.m. purchase the Visa Green Dot card The young lady who helped me as soon as I got back on the bus came down on Greyhound I registered the Green Dot card immediately it didn't work I said maybe it's some type of technical difficulty so I waited Saturday morning try again didn't work at all so I...
Read full review of Love's Travel StopTire service
Love’s #748 in Econ, OH. I was having issue with holding air in one of my class A motor home tires. This is truck size tire so I stopped at this Love’s. I spoke with the service manager (Preston) at 2:00pm. He said they could get to it today but it would be a couple hours. We decided to wait and parked motorhome just outside the service office entrance and waited for him to call me. He had told me had three in front of me.
At 4:20 I decided to check in since I had seen three other truck get pulled in. One of the service technicians was in the office and I pointed to to service clipboards where mine was next up. He said it wasn’t going to happen today and would be first thing in the morning. Well obviously that isn’t what I was told and would not work. Preston came in and said they closed at 5 and he could not allow overtime. Obviously I was furious and asked Preston why he had me wait for over two hours and it took me walking in at 4:20 to find this out. I pleaded for overtime knowing it was just a nut on the inner rim that needed tightening. No major patching; the tires were new 4 weeks ago and I could hear the air leaking from the nut. To no avail, he just closed up shop and left me hanging. He had committed to get it done but could care less about me and how I was going to get home on a Sunday. It seemed the tech wanted to stay but the manager said no. He did not even try to forewarn me as the day progressed. Terrible management.
Desired outcome: I just want people to know how unconcerned these people are about their customers. They seem to know you are at their mercy and don’t care about how their actions will impact real people.
About Love's Travel Stop
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3. Writing the Title:
- Summarize the main issue with Love's Travel Stop in the 'Complaint Title' section.
4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
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Follow these steps to effectively file a complaint against Love's Travel Stop.
Overview of Love's Travel Stop complaint handling
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Love's Travel Stop Contacts
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Love's Travel Stop phone numbers+1 (800) 655-6837+1 (800) 655-6837Click up if you have successfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number 2 2 users reported that they have successfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number Click down if you have unsuccessfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number 2 2 users reported that they have UNsuccessfully reached Love's Travel Stop by calling +1 (800) 655-6837 phone number
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Love's Travel Stop emailscomments@loves.com100%Confidence score: 100%Supportsocial@loves.com100%Confidence score: 100%laura.noland@loves.com94%Confidence score: 94%communicationkealey.dorian@loves.com94%Confidence score: 94%communicationcaitlin.jensen@loves.com93%Confidence score: 93%lori.lee@loves.com93%Confidence score: 93%caitlin.campbell@loves.com93%Confidence score: 93%communication
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Love's Travel Stop address10601 N Pennsylvania Ave., Oklahoma City, Oklahoma, 73120, United States
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Love's Travel Stop social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 15, 2024
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You handled that like a true pro. Getting stiffed on an $8000 repair after their mess-up? That's beyond frustrating. Hopefully, you connect with others who’ve dealt with the same, and maybe Loves will finally get their act together. Keep pushing, and they might have to face the music soon.