On 8/1/24,Stephanie the cashier was rude and not very nice when I entered the store. She talked very badly about an employee named Jazzmine to me. She said she talks too much. Stephanie did this in front of a vendor that was checking out ahead of me. I use to be a Shiftlead at Walgreens and this kind of thing was NEVER acceptable. I completely my transaction and left because I was so angry and almost told Stephanie what I thought about her behavior. I have seriously thought about using Pilot across the street because I have had better service and been more respected as a customer. Talking about other employees to customers is just bad business practices.
Claimed loss: My respect for this company.
Desired outcome: Stephanie needs customer service training badly
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Love's Travel Stop really let professionalism slip with that interaction. Could’ve been worse—you kept your cool and didn’t let Stephanie’s behavior ruin your day. Sounds like they could take a page from your book on how to treat both customers and coworkers with respect.