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CB Insurance Services Loyola Plans Consolidated education plan permanent cancellation without notice
Loyola Plans Consolidated

Loyola Plans Consolidated review: education plan permanent cancellation without notice 113

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7:56 am EDT
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I have been staying in Bahrain for almost 17 years. I have taken a Loyola Educational Plan last 8 years ago. I have given them the post dated cheques as the full payment of the educational plan for my daughter, which I thought the best way to get rid of the hassles of monthly remittance surcharge. Since then I have not heard from LPCI (Loyola Plans Consolidated Inc.) and I have been thinking that all I have to do is to wait for the maturity date for availment.

The time has come when I have asked Loyola Plans Consolidated Inc. for my full payment certificate and availment. They have informed me that I have been a delinquent payer and my educational plan was permanently cancelled. After several investigations, I have found out that one cheque was not encashed by LPCI which made my educational plan lapsed for several years. After paying more than P100, 000 Pesos, my educational plan has been permanently cancelled due to the missing cheque of 13, 000 Pesos.

Although the fault is from their negligence in handling the payment, they should have informed me through my address, telephone no and e-mail address. However, they have just kept quiet and let my educational plan lapsed. And up to now, I have difficulty in retrieving what I have paid as pre-need for my daughter’s educational assistance simply because I am in Bahrain. They have ignored my request to pay the missing 13, 000 Pesos to avail the P300, 000 Pesos educational assistance for my daughter and no action has been taken till now.

I am looking for several ways to raise this complain up to the higher management of LPCI and help me to avail the educational assistance for my daughter.

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113 comments
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kathyang touchstyle
US
Feb 02, 2016 6:58 pm EST

we have the same sentiments... may we suggest that we may pool ourselves together and lobby a proper claim and complaint with loyola. kasi parang isa-isa tayo nag pa follow up they are just ignoring us... we may organized ourselves and let our voices be heard...

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Gloria Nay
US
Feb 05, 2016 10:14 pm EST

I'm Gloria Gallo, one of your planholders from Bacolod City. I'm writing this email because the office in Bacolod has been shut down, and I seem to have a hard time getting a hold of one of your employees. We have tried to contact your branch in Makati but there was no answer from them. Since November 19th, 2014, I've been waiting to get the check, that was meant a matured claim, for my daughter Khulene Gallo. We've been waiting and waiting; another year has passed, which was the year 2015, and another claim has been matured. Now, there should be, in total, two checks that my daughter was supposed to get from Loyola. Even up to now, we are still waiting, yet we have not heard any word back from the company. The wait has been too long, and my daughter desperately needs the money.

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Mercedita Saja
US
Feb 12, 2016 2:40 am EST

My name is Danice. I have a Loyola Edu. Plan. We submitted the certificate of full payment and the other requirements, but then there was a problem my mom's name is misspelled in her Birth Certificate and her transaction cards or Valid I.D's contain different spelling of her name the said org. asked us to change first her birth certificate including my mom's I.Ds. It will took half a year in order to finish this process we asked that if it's okay to submit an affidavit instead of birth certificate as an evidence that my mom is one of their clients. We called the Mactan office but it is always busy. We texted a no. we found online it responded that they closed their office the sender said just text or call the following no. and I think the no. is directed to the main office in Makati. I texted again concerning about the files we submitted where is it right now and how can we avail our benefits, there was no reply as expected. It's very unfair we paid the right amount and we didn't receive at least any compensation, how rude. Pls. help us... My mom sacrificed part of her salaries and then it was all wasted.

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Jomah Juanich
US
Feb 12, 2016 3:58 pm EST

Good day, I am Josie Alma Romblon in Cebu City. My Loyola Educ. Plan matures last year since my son is a first year college student. I keep on calling Loyola but with ptomises only.
Just last year, their Ayala Branch Cebu was closed. This year, their LapuLapu branch is closed. Then, Manila branch cannot be contacted.
Where can I seek justice from this kind of treatment?

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raquel rojas
US
Feb 15, 2016 7:55 pm EST

addressing to Loyola Head person. I am one of the plan holders. I have 7 plans and already fully paid. I wanted to be refunded of my plans if nobody explains us what happen to your sudden closure of your offices. I called and texted to your numbers given but nobody answers both call and text and/or even email. We don't know now where we can follow up. Don't tell us that we need to fly to manila to go to your main office for our concerns. We need a clear explanations and guidance for us to have peace on our mind. Hoping for your good feedbacks. My name is Raquel E. Rojas. Cell # [protected]. Email ad: racro.69@gmail.com

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Marc Daniel.AFernandez
PH
Feb 19, 2016 9:33 pm EST

Pls give us our payment from the month of october up to now we didnot recieve any payment for october it was due on july 23 2014

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Lolian Alvarez
US
Mar 09, 2016 10:50 pm EST

Dear Sir;

I would like to follow up the check for my daughter's tuition Thea Isabelle Alvarez for her enrollment this coming school year. I'ved been waiting for that check since October 2015. I have paid my hard earned money for her educational plan and trusted Loyola for her future but sad to say this happened. You told us that we should not worry because their future is secure because you have put a trust fund at BPI so where's the money.you are putting on hold the future of our children. Please release the check because I need it very badly for my daughter's tuition fee.

Thank you

Loli-an Alvarez

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richard a. palmares
PH
Mar 27, 2016 11:11 pm EDT

I'am betty rodriguez palmares, It seems that there is really a problem with loyola in issuing or giving back the benefits from its customers. We also experience this kind of dilemma. Its now almost 9 months since the maturity of our educational plan, yet till now, there is no update from their accounting department with regards to our claim . We are totally dissapointed with their service. ...PERO KONG LAPSE MAY PENALTY AGAD.. PERO KONG CLAIM NA 3 TAONG BAGO MAKUHA... NASAAN ANG JUSTICE ... Bankrupt OR INSOLVENT NA ang loyola?

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Reynaldo Bayona R.
US
Apr 04, 2016 4:09 am EDT

Claim fot my account.actualy every april will relaiseng or june.but he sade after novemver 2015 after that i call.and say..i call you.but as of now no boddy can call me and connot be seach his number now..he always promises on me..this annual payment every years.this is for 4th years claim..thanh you very much..

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Melliza Loteyro
US
Apr 04, 2016 10:05 pm EDT

Hello,

Visited Loyola for many times and assured and promised to release my cheque for my matured time plan(June 10, 2015) last March 15, 216. Back then, I was just asked to make follow-up by April 4, 2016.

Now April 5, I've visited this morning to be shocked again with another sched with no assurance. In fact, they assured to give me feedback by April 4 and since I don't receive feedback yesterday I've just visited their office. What's wrong with LOYOLA? Are we still safe?

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Venus Rosales Parmisana
US
Apr 18, 2016 6:58 am EDT

My father CELSO AJO PARMISANA has not received his certificate of full.payment for the memorial plans he had fully paid last 1998 since he told us the office of loyola in CDO is closed already and that he was wondering whether d company is already facing backruptcy..and just earlier this evening at TV Patrol (abs-cbn) it informed the hundreds or thousand of plan holders that the company is now willing to pay their claims for those whose plans have matured.
I have basic questions in behalf of my father, now 82 yrs old: 1. How and where will he claim his Cert of Full Payment? 2. Where is d nearest office here in Mindanao for his claims since his plan has matured already and if he would not opt to claim cash, will d company still be able to provide d benefits after this situation happening nowadays? 3. What is d best way for my father to process d claims? Im praying there will be answers. If u can read this, pls send someone to reply through my facebook: venus parmisana. Thank u!

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Noel Quito Bibay
US
Apr 20, 2016 12:42 am EDT

may branch pa ba kayo dito sa bicol i am noel bibay of camarines sur a holder of two educational plan yung isa nag matured last january 2016 paki ayos po ng payment

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bulagaedgar
PH
Apr 25, 2016 9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern,
I am Edgar Bulaga from Cebu city, and i am asking where to claim our educational plan for my daughter. I had completed the payment for the educational plan but, How can we claim our educational plan since your office here in Cebu is already closed.

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edgarbulaga
US
Apr 25, 2016 10:25 pm EDT

To Loyola Plans
Im Edgar Bulaga, Educational Plan Holder here in Cebu I have 2 educational plans and already fully paid last 2005.I visited your office here in Cebu badly its already closed. I text and call the number given sa site wla pong sumasagot or even reply sa text. I worked hard just to pay the plan and you promised us secure ang pera nmin na hindi kayo manloloko. We need your explanations just give us Peace of mind.eto po email add ko bulagaedgar@gmail.com Please sir/ mam I really need your feedback as soon as possible. God Bless!

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Julia Simons
US
Apr 30, 2016 11:17 pm EDT

Really useful information. Cool to read such a well-considered article! I've found some decent tutorials on how to fill a form out online here http://goo.gl/FOmA0R.

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vivianbaculo
PH
May 07, 2016 7:30 pm EDT

Good day loyola educational plan
I am Vivian M. Baculo please send cheque in my account number [protected]
At queen bank Bacolod city. Or mail at my address Prk. Bolinao Brgy 1 Bacolod city
Thank you

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syril ching
US
May 11, 2016 8:34 pm EDT

My ofw brother avail a plan from loyola.he was also worried upon hearing these comments..
Im going to loyola plans makati..if anyone of you who also wants to clarify or check the status of your plan pls do email me.thank you
syrilching@gmail.com

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Maria Luisa Pastor
US
Jun 12, 2016 11:12 pm EDT

Ako Po si Maria Luisa Tan Pastor... Paid na ako sa Educational Plan at dapat ko na makuha nung Enero 25, 2016. Kumuha nga ako ng Educational Plan para sa ipag-aaral ng anak ko sa kolehiyo. Nung pumunta ako sa Office ng Loyola dito sa Davao Close na kayo at ang gwardya nlng ang nandun. Na stress talaga ako kasi yan lng ang inaasahan ko para sa kinabukasan ng anak ko. At ganito lang ang serbisyo na ipinapakita niyo sa amin. Nagbayad ako nang Buo pero ngayun pinapaasa niyo lang kami?.. Sana Tapat kayo sa Serbisyo niyo na Disappoint talaga ako sa inyo.. At sana maibigay niyo na ang hinihiling namin na makuha nmin ang aming Educational Plan para sa anak namin... Pagpalain sana kayo ng Diyos

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Dan Paul Loteyro
US
Aug 15, 2016 7:02 pm EDT

Hi, after more than 1 year of waiting for my wife cheque, it was now released. Guys you should really need more patience to be of waiting for your cheque to release. I just hope my TP matured June 10, 2016 will not wait that long like my wife had experienced with LOYOLA. GOD bless to all.

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Gloria Torres Villanueva
US
Dec 21, 2016 12:17 am EST

I want an update regarding my educational plan for my two kids under the name of Gloria T. Villanueva and Danilo C. Villanueva, I have checked the list of "claims for release" but unfortunately our names were not included. LESI promised us last October. How long are we going to wait?

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Joy Vergara
US
Mar 27, 2017 9:20 pm EDT

ako po si Jovelyn Priest. Ang educational plan ng pamangkin ko na mature na noon July 2014 pa . Pag tawagan yong nmber nila walang sagot, pag email walang sagot pag text walang sagot.

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camille joey
US
Sep 18, 2018 2:44 pm EDT

request for life insurance claim

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Mady Abaring Salado
US
Nov 19, 2018 8:28 am EST

request of availment

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joybebec
PH
Mar 12, 2019 6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Educational Plan under CFP No [protected] matured last Feb 28, 2019 for my daughter. All efforts were made to contact LPCI but no reply. Please, if you cannot pay the the claims just give us back the premiums we have paid. Thank you!

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Leovi
US
Jul 13, 2019 7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It' s been 4 years since I went to their office in Makati to submit all the requirements for my daughter's educational plan and sadly until now there are no claims receive. Please help.. God bless and more power.
Truly Yours,
LEOVI C. REYES
+[protected]

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charmaine de la cruz
US
Oct 28, 2019 1:02 am EDT

My husband's timeplan matured last 03/05/2017. We filed for claims last 03/03/2017 and was asked to follow up last 05/03/2017. When we followed up, we were told to wait for another two years. Fast forward today, we still haven't heard from your office. We badly needed the money. We would highly appreciate if we would get a positive feedback.

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benny rose dugaduga
US
Nov 02, 2019 6:19 pm EDT

my grandmom's claim was suppose to be 2016 but until today she havent received any dime.. my father is always going to the office when they schedule a folllow up for any updates but still theres none.. please do something about it loyola.. its already 3 years, my goodness!

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ghea2019
PH
Nov 25, 2019 4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

my 2plans already matured- until now not yetpaid ( 2years ago matured ) PL [protected] & [protected]
already submitting my document last february, until now no update.

I hope you can settle as soon as possible.

thanks!

glenda

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Jabin Valdez Telan
US
Oct 30, 2020 3:23 am EDT

I just want to followup claims for and in behalf of MS. MELODY B. DELA CRUZ which her claims was due since 2017 and advised to followyp on July 30, 2018 but to no avail, up to present, we are still waiting for the release of the checks on her time plan, please see acknowledgment receipt below for ready reference by Loyola and for the INSURANCE COMMISSION to help us regarding this matter.

JABIN VALDEZ TELAN
jabinvaldeztelan@yahoo.com
Cellphone No. [protected]

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Rosario Sidaya
Biliran, PH
Mar 15, 2021 7:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pakitulungan naman po pls
Almost 3 years na(Sep.2018) since nagpunta ako sa office nila tapos sabi nila hintay hintay nalang daw ire- release na, bakit hanggang ngayun 2021 na wala parin akong natatanggap kahit tawag man lang o update

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Agnes Joy Dablio
US
Dec 31, 2022 7:17 pm EST

Good evening, i am from cagayan de Oro city. My mom aplied educational plan for my brother EMMANUEL PALAMINE DABLIO, and now the plan was maruted already. How we can claim our payment for my brothers educational plan.

Can you me contact number of Loyola Education Plan so we can communicate well?

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Jackie Bibandor
US
Jan 21, 2023 1:20 pm EST

I have written a claim for my timeplan since 2016 until now ,i never get anything!

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  3. Loyola Plans Consolidated emails
  4. Loyola Plans Consolidated address
    Ground Floor, 849 Loyola Building, A. Arnaiz Avenue, Makati City, 1200, Philippines
  5. Loyola Plans Consolidated social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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