Luminess Air
Reviews and Complaints

I went so far as to taking this company several times through the Houston BBB. Even with proof I had on the tape, the BBB still sided with them stating that the product was still sent to the right address. I could not hear a darn thing and stated so on the phone due to background noise. I also could not understand the language barrier of their salesman who had called me. I had never even heard of this system before then. I swear the tape was cut! I remember clearly the salesman stating it was one payment only and then the rest was optional (which I told him I didn't want the membership). I have passed this scam onto my friends all over the world. Interestingly, one other girl I later met has suffered similar issues. The manager who showed up for the BBB stated that no matter what I said, the company would not ever be responsible. In addition, I was never sent a bill ever! They just kept pulling leaving me blind as a bat in abusing my credit card without ever refunding their mistake in the end. Shame on you Luminess Air! I hope you rot in Hell!

Order product through main website in Feb 2013, than return it before the 30 days were up. When check tracking number it showed product was received by company 2 days later at one point luminess refunded my card 19.99. However, luminess came back and withdrew a charge of 59.99 for the month of March and 59.99 for April. Also the made a withdraw for 19.99. When I called and spoke to CSR they staded they had never received my product which is BS. When I gave them the tracking number CSr stated she was not able to pull up any info with the tracking number I provided. I asked to speak to a supervisor, her name is Sharon. She was very unprofessional and asked if I didn't have the product why was I buying make up.. I told her becuase I had seen the same product in HSM at a better price, therefore I returned luminess their expensive ### product and purchased another 1 through HSM. Sharon continue to be rude and unprofessional and stated in order to get my money back I need it to give them an accurate tracking number and that I should of bought insurance in the package. Now I am getting emails stating I owed them 299.00? They are just ridiculous!

I ordered the Luminess Air under the trial terms...30 days for $19.95. Well I never received the product and they charged my account $89.97 three times! I paid a total of $269.91 for ABSOLUTELY NOTHING! I called their customer service department and gave her all of my information only to have her tell me that she could not find me in their system. I am dumbfounded! After my experience talking with this unprofessional lady I decided to look the company up on the internet. I sure wish I would have done this before purchasing. There are too many complaints to count...I am in the process of getting bank statements and faxing them to Luminess, however after reading all the complaints, I don't think I will get my money back. DO NOT PURCHASE ANYTHING FROM LUMINESS AIR!

Ordered the 'Risk Free" Trial, 30 Day Satisfaction Guaranteed Kit, for 19.95 plus shipping charges which were processed immediately. Upon receipt, I quickly realized that the terms of the agreement as laid out in the paperwork I received with the product were very different from my understanding of the terms laid out on the website.(I generally find my reading and comprehension skills to be quite good...) I phoned immediately to obtain the RA# (return authorization) for this product. I learned two things during that call:
1) Even though I am returning this product unused, within 24 hours of receipt, my the $24.97 I paid IS NOT REFUNDABLE. A very strange interpretation of the term "risk free"...I am loosing that money, plus footing the bill to return it.
2) I was also charged an additional $59.99 the moment this product was shipped. I was not aware that any additional monies would be charged during my trial period, I never received any notification from them that they had processed this charge to my account. However, they have assured me that eventually, at least that money may be credited sometime after the device is returned. Thankfully, I will not be subject to the "restocking" fee of 20% of my total purchase (the initial 'trial" charge plus the $59.99.)
This product is currently available at several local national stores and on several other, less deceptive sites for half the price I would ultimately have had to pay for this.
Perhaps I should be grateful for only having lost $35.00

Please do not buy luminess air... It is the cheapest crap that does not work the whole thing runs all over your hand. There is no way they will stop charging your card. You email them nothing gets done you call they not answer and you will hear the music for an hour, if you are persistent, they will ask you to email them, you email them they will not cancel. I have paid over $ 580.00 for something I have never used,
I eventually had to stop the card.
It is day light robbery.. To get rich themselves by literally putting their hand in your valet and take out the money whether you like it or not.

I purchased luminess air through the phone when they first came out. I paid I believe around $400 for their pro package since I'm a licensed cosmologists and a make up artist. When I received it I decided to try it out and the product does not work like a professional airbrush system. It splashed my clients face unevenly and the colors were weird. I called to return it and they avoided me. It was impossible to do so. Amazing how their customers service is great if you call to buy the product, but completely unavailable if you call to return it. Since I had purchased through differed payments, I just stopped making the last two to get their attention. No one ever called me back, but as soon as their return period was over, they started with an abusive amount of phone calls asking for my last payment. When I said I wanted to return it, they said it was too late to do so and that I had to pay or they would report it to the credit bureau. Not once after the first time I tried it I have used this product again. Absolute waste of money!

I ordered the 30 day $19.99 trial of Luminess Air. The total charge with shipping was $54.41! Almost 3 times what they advertised! Then I noticed on my bank statement an additional charge of $59.99! I called the company about this charge and the operator told me that it was a charge stated in their "fine print" that instead of them doing a credit check on the trial, they decided to charge each customer $59.99! I cancelled my order right then and there. A week after the cancellation, I'm still waiting for the refund of $59.99.

I ordered to do the 30 day trial after seeing it on the infomercial. This was during December 2012. The product arrived 2-3 weeks later. I got so busy, had no time to try it...still in box. I figured I have to return it during the 30 day in order to get a refund. I go online to retrieve the RA number. After going through the prompts it says "We will give you the Luminess Air product for no further cost if you would like to keep it" I figure, why not. At least I can keep it and try it when I have time. They already charged me $39.99 and $59.99. I opted to keep it for NO extra charge. The very next day I see a charge on my card for $59.99! I emailed them and was told to call the 800 number. Then I got another charge for $35.06! I called and this is what they said:
The $35.06 is for a Makeup Club that they automatically put you in when you get the product. NO one even mentioned that online or over the phone...that makeup club is a way for them to get more money out of you. She told me she will credit that back to me.
Then she said that I went online to cancel my order at 12:40pm (lunchtime) and that they charged my card the $59.99 at 2:40am so that means since they charged me hours before I canceled that they are allowed to keep that amount. Bunch of BS. How can I fight them on the time they charged my card...all I can see is that it appeared on my statement the next day after I called to cancel. I am now left with the product and only hope it was worth the $150.

On 1/2/2013, I called Luminess Air, regarding a charge on my account for $34.12. When I called, the 1st agent did not know what I was talking about and transferred me over to the Club membership office. I was on hold for over 3 minutes before the agent picked up the call. I explain my situation to the agent about how I had already paid for the shipment. I also told the agent when I called in November to ship my next shipment in March of 2013. The agent kept insisting that I did not pay for the product and that she needed to put me on hold again. Well, while on hold, I check my account and low and behold I already paid for the shipment. When she came back for almost 20 minutes being on hold, I was furious because by now I had been talking to the agent for well over 40 minutes and being on hold for 20 of the minutes is ridiculous. I proceeded to tell the woman that I paid the first amount in November and the second amount in December. So how could I be charged again for the same shipment. Well the agent said, let me put you on hold again and by now, I was made and upset by the whole ordeal. Come to find out the agent I spoke to November did not make the changes to my account that I had previously spoke to her about and they decided to ship me another shipment. I told the agent, this is not may fault and that my account better be reimburse. The agent wanted me to make complaint about the problem and I needed to decided to see if I want the shipment or the refund. I of course, told her, my account better be refunded and I will not do such a thing. It was their fault that the customer service agent could not follow instructions. I will wait and see if they will refund me. Believe me I will get my money back. It took me over 50 minutes to resolve this issue with Luminess Air. They really have bad customer service. Before they speak to you, they may want to research the problem instead of reading from their script.

The plastic make up bottles are sooo cheap! I've had mine for 2 weeks and already 3 of the bottle tops have broken off inside the caps. Now i can't "drop" the make up into the stylus as directed. What good is a product if you can't use it? An easy fix for the co. considering the # of these sold. Invest in sturdier plastic so the consumer can use the product they purchased!

Purchased the introductory product, was charged with S&H $42.90. Which the product is worth, I like the product. Then 2 months later I have a charge of $59.99 on my Credit Card. I looked through the agreement over and over, there is not a word about $59.99 to be charged later. I call the company; I was told that they were very sorry but this is the cost and that there will be 2 more installments of $59.99 each subsequently charged for the product. This product IS NOT worth $209.
I am disputing this with my Credit Card Company due to no notice on the agreement as to these 3 monthly subsequent charges. Then I asked customer service to cancel my club membership and was told that they would have to charge my Credit Card $1.00 cancellation fee.
This is bogus and rudely corrupt. This company claims to be part of the BBB. If they are they should never be on the list of companies.

I ordered this trial product last night ($29.99)and after I gave my credit card info and clicked "order now", imagine my surprise that I would be charged an additional $199.00 for other supplies to be automatically sent every other month. I can call and cancel this additional purchase at no charge, etc. Today, I get another charge of $49.99 for the first month of this additional product. I have a 30-day trail period and I was not to be charged until after the 30-days. I gather from other blogs, that this is typical procedures for this company. I would urge everyone to report this to their local Bett Business Bureau and report them to the FCC. These charges are never mentioned in their TV ads. I have already contacted my bank dispute area and on Monday they will call vendor.

Do not buy anything from these people! They are scam artists. They want you to "try" the product and then make it impossible to return it. They charge you 29.95 and then prevent you from returning it to then be charged another $200. The responses next to these complaints you al have written by the luminess air people quoting the same line of calling their a+ service customer care line, is an absolute joke. They do not want to help you. They put you on hold for 30 to 45 minutes and when you ask to speak with the supervisor, you get put on hold yet again for the same amount of time if not longer only to be disconnected. Do not buy this product. I got it and it has been a nightmare. I called them within 3 days of getting it to tell them the shade was to dark. They told me to send it back only for them to turn around and send the same colors back to me and after 3 more days of constant haggling with them they refused to give me a return id since it was the 31st day and I was now stuck with the product I could not use nor would I want to after dealing with these people. They are horrible and don't care about anything but getting your credit card number. Buyer beware! I have submitted a bbb complaint and know they will lie there way out of it. The only way to stop them is to boycott the product and make sure no one else is duped!

Luminess air is a rip off.. Don not buy.. If you want to cancel your membership, you have to send them an email to [protected]@luminessair.com or they will not cancel. Well I sent them an email, called and they gave me a cancelation number.. And yep still being charged. Called again and they said they did not receive and email (Unbelievable) and could not find my name or my telephone number. And so they asked to send back the cancelation number (Which like an idiot I cant find now) and send it to them.
They should have a record of my name, which they don't.. Don't buy luminess air, the product sucks and has chemicals in it that make you break out and is way to oily.

I am feeling very used right now. I ordered this product in 2007 had it for 3 days called to talk to someone about how awful it was. The girl on the line tried to help me by giving me some pointers and than said she would extend my days to seven more so I could practice with it. I believed her and kept it for 5 more days did not have any better luck. I called to get my return # and was told I was 1 day late and they would not accept my return. I talked to 3-4 people that day before they just finally hung up on me. over the next few days I continued to call and as soon as I explained why they hung up on me again. I sent it back called them told them I sent it and that was that. I wish now 5 years later they have sent me to a collection agency and to tell you the truth I would rather have my fingernails pulled out with pliers before I ever have anything to do with them again. I will never trust another company after this, their moral and ethical sales practices leave alot to be desired. I also filed a complaint with the better business bureau

When you call the phone number listed on the tv you finally get a computerized female voice keep asking you if you want to upgrade for a certain amount and then if you want the insurance for the product. The next day you are charged not only for the trial use of 29.95 they charge you for the first installment because they think that you will already like it that much. Also it's going to take them 3 - 4 weeks for you to get it even though they already got their money!
This will be the last time that I order ANYTHING through the phone!

i was not aware that i would be charged for i was suffering from a multiple sclerosis excerbation and did not use the aforementioned product until my attack was over which took some time. today, i received a package contianing two vials of their "make-up" which did indeed cause a horrible itchy rash when applied.i had not gotten anything from said company before today and was not aware that i would be charged over $59.00 until august although i wanted to cancel. i was advised calls are monitored which is a violation of floridas sunshine law which states no recordings withou the persons knowledge which i was not told of.i can ill afford payment s of this magnitude as i am on disability and receive only $600.00 amonth. i belkieve in lieu of suffering an excerbation they should make some type of provision to let me cancel for i will absolutely never use this product.

No Customer service over priced ! Luminess Air this is an email I sent a the bottom is the response

12802 Capricorn Dr., Stafford, Texas 77477 USA, Tel [protected] • Fax [protected]

From:
Sent: Friday, March 02, 2012 10:21 AM
To: Jana Altenbaumer; Valerie Woods
Cc: Customer Service; Customer Service
Subject: Fw: RE THE MONTHLY CLUB Please forward to Chris Kramer VP !

I am so pissed off at you people... I am so sorry I ever bought this product with you... the product is good ... but the fact is there is no customer service with you ! no help nothing... I am angry are you telling only one person answers the club issues! I paid for the best unit and I am am sorry your claims of support are BULL! I am going to ask you to discontinue my club membership I will pay for my unit in payments as planned but I will switch to DINAIR ! I am sick of this I am very busy and do not have time for this ! I do a lot of traveling with my company and am a very high profile person ... when I used the product I was asked what I was doing different .. after this last trip with the wrong product ... I had no time to buy new make-up ...as I was in meetings ... and I had to use what you sent... I looked horrible ... People asked if I was sick... NICE HUH! ... no I said it is my make-up((((((( LUMINESS ! ))))))))))))))))))))thanks for the speedy service ! I will make sure everyone understands who did this too

----- Forwarded Message -----
From:
To: "[protected]@LuminessAir.com"
Sent: Thursday, March 1, 2012 1:19 PM
Subject: Fw: RE THE MONTHLY CLUB

----- Forwarded Message -----

To: "[protected]@LuminessAir.com"
Sent: Thursday, March 1, 2012 1:18 PM
Subject: Fw: RE THE MONTHLY CLUB

----- Forwarded Message -----

To: "[protected]@LuminessAir.com"
Sent: Thursday, March 1, 2012 1:18 PM
Subject: Fw: RE THE MONTHLY CLUB

----- Forwarded Message -----
From:
To: "[protected]@LuminessAir.com"
Sent: Wednesday, February 29, 2012 9:00 PM
Subject: RE THE MONTHLY CLUB

I LIVE AT 27783 TATE RD ROMOLAND, CA 92585 MY NAME IS Christina MCGRATH
I RECEIVED MY MONTHLY CLUB SHIPMENT THINKING YOU KNEW WHAT TO SEND I GOT MY SHIPMENT ON THE WAY TO THE AIRPORT AS
YOU SENT IT TO ME 65 CENTS SHORT IN POSTAGE THINKING YOU KNEW WHAT TO SEND I TOOK IT TO MY MEETING, I LOVE THE SYSTEM BUT WHEN I GOT TO THE HOTEL AND UNPACKED TO A SHOWER AND OPENED MY PACKAGE - I HAD NO MORE 3 LEFT IN MED . LEFT I HATE 4 AND HAVE WRITTEN AN EMAIL ASKING FOR 3 IN LIGHT AND 3 IN MED. BOTH IN ULTRA ...I RECEIVED 5 AND 6 IN WARM ... PISSED I CAN NOT TELL YOU HOW ANGRY I WAS I HAD TO WARE THEM IN A BUSINESS MEETING AND LOOKED LIKE A FREAKING CLOWN ... PEOPLE ASKED ME IF I WAS SICK I TOLD THEM IT WAS THE GREAT CUSTOMER SERVICE AT LUMINESS AIR ... WHAT THE HECK
I AM PAYING FOR THE SET PLUS THE CLUB PLUS YOU COULDN'T EVEN SEND THE CLOWN MAKE UP WITH THE CORRECT POSTAGE . PLEASE NOW WHAT SHOULD I DO ! I HAVE TO BUY MORE MAKE UP ! SO I WANT YOU TO KNOW ...I SEE MANY PEOPLE . WHEN I PAY FOR SOMETHING I WOULD LIKE THE CORRECT THING ! WHAT THE HECK !
this is all they had to say NICE ! never again I am buying my make-up from Dinair Better colors cheaper and GREAT CUSTOMER SERVICE the woman who answered me Club Membership Supervisor
[protected]@luminessair.com
www.luminessair.com

Good Day,

We at Luminess Air love our Airbrush users and have designed the Club Membership to allow you to purchase your makeup at a highly discounted price verses retail pricing found on our website.

We thank you for using your Luminess Airbrush and understand that at times you may still desire to purchase your makeup at the discounted Club pricing. If at anytime you would like to order your makeup feel free to contact us to turn your Club Membership on so you will still recieve 15% - 60% off your orders.

We recieved your email in regards to canceling your Luminess Club Membership and have done that for you.

Remember, your Club Membership can be customized to fit your needs at anytime by simply calling [protected].

Regards,

Club Membership Supervisor
[protected]@luminessair.com
www.luminessair.com
My answer !Ms. Jana Altenbaumer

You are unbelievable... Did you even read the email ...I feel this response is arrogant, take your response and know this I will go on a full blog to let others know what to except for this BULL COMPANY ! It takes women to make a company like this successful...you are doing a bang up job !

This product is a misrepresentation of a product. You have so many problems ordering by phone, they collect your credit/debit card info several times and your order is still not placed but they keep your info on file anyway. Do not call and order this product Luminess air.

I watched an informercial on Luminess Air makeup. They offered a 92.00 price if you wanted to pay a one time payment. Otherwise a month's guaranteed offer of 29.95 and return if not satisfied. When I called in my order, it was automated and there was no way to talk to a real person. At the end of the automated order, they said it would be a one time payment of 229.50. I knew this was wrong, but there was no way I could talk to anyone. I thought I would try again on Monday morning since this was Friday after Thanksgiving. I was told that my options were 4 payments of 49.95 plus shipping and handling or one time payment of 229.50 and shipping of 17.50 is free. I told them of the imformercial and they told me those terms never existed. So I was charged 229.50 + 29.95 for free trial + 17.50 shipping and handling. They were rude, it was almost as you were talking to them you realized you had been scammed. And I watched the Luminess informecial this week and other than the trial cost of 29.95, they did not discuss price. I wonder is the week of Thanksgiving, they ran a scam, because one was not able to talk to a real person until Monday. I am sending it back unopened. Wish me luck that I get some of my money refunded.