Luminess Air
Reviews and Complaints

Folks, I just contacted the Federal Trade Commission. Their number is [protected]. I filed an official complaint. It only takes a few minutes. The FTC rep told me they will open up an investigaiton only after receiving multiple complaints. I also contacted the BBB. Amazed that his company has an A+ rating.

I had wanted to try this product for years thinking with my sensitive skin, this would be a great find. WRONG! This makeup breaks me out just a couple of hours after putting it on! Called customer service and was told they would send out a matte finish makeup that should correct the issue. Well, it looks the same but in a different color line. I told the rep not to send any more makeup until I saw if the "New" makeup would help. The next thing I know, a new charge shows up on my bank account. Find out additional makeup had been sent! When it arrived, it wasn't colors even close to what I had already received! Don't know who they belong too but it won't match my skin. Now, I can't get the return site to give me a number. Keeps telling me the items aren't eligible for return! What the crap!

I have been trying for a week to talk to someone on the phone or internet, no such thing, finally got someone to write me back and she gave a me a website to go to to get my RA #, the website is not working to get the #. and I get on the address she gave me, it does NOT give me a RA#. this is the biggest mess I have ever had to deal with. and yeah the ph operater sure knows how to talk you into stuff too. I was NOT aware that $75.22 would be immediately charged to my cc either, they DID NOT TELL ME THAT. I called my order in and have kept all of my letters and recorded conversation, and I want my RA# SO i CAN RETURN IT AND i WILL GET ON THIS INTERNET AND TELL EVERYONE WHAT A SCAM THIS COMPANY IS IF i DON`T GET MY PROBLEM FIXED. I want credit refunded back to my cc and I DO NOT WANT ANYMORE put back on my cc. I do`nt like the product and I am a professional, and am used to using products like this, and this does NOT work good, for all the HASSLE I have had to go through. I know you all are trying to let my trial time run out. Then I really will be p, off.

I too purchased this luminess air system and am getting the run around to get that RA number to return because the system and especially RA number soon cause my 30 days are almost up and I paid in full. So unhappy but especially see something funny about this company. Bonita Blessing

I'm A Master Cosmetologist (its just another name for tax em) Anyhow, Most Reputable Distributors Give Stylists A Price Break On Equipment, Product etc. I Even Purchase Pharmaceutical Grade Glycolic Skin Care With My License. Its Part Of The Gig. Everyone Breaks Even..I Want To Purchase It For My Mother. Shes In Love With It..FYI..Calling Around To Your Local Sally's Beauty Supply For A Typical Airbrush Machine For Nails..No Airbrush Machine Uses Oil Based Anything Really. It Would Clog The Nozzel..That's Why The Nail Tech Lets It Dry And Tells You Not To Wash Your Hands Until She Puts The Clear Coat On. Its Water Based Paint Too.The Tiny Air Brushes Are Almost Indestructible Unless You Run It Over With A Mack Truck or Something. Although, Easy Handling The Needle At The Tail End...Now, You Will Have To Pay Separate For The Air Compressor And Make Sure Its Not The Kind Rednecks Use At The Hunt Camp. They Are Too Loud.. That's The Catch..Its A Mini 2 Way Compressor That Has Been Modified. Airbrush Has Been Around Since The Late 40's I Believe., I Research Every Last Detail Before I Make a High End Purchse For So Much(sounds fishy). The Best Part About The Info I'm GIVING AWAY, Is That If You Buy Locally ? Get A Receipt And Ask Questions. Lots Of Questions. If They, "Don't Really Know" Take Charge And Ask To See And Handle The Product./ Machine.Most High End Makeup Products Are Oil free, Talc Free, etc...I Mean Really? Its Not Like Your Face Is Going To Melt Off If You Experiment..Especially With Your Girls For Fun Time..If You Don't Like That One ? Take It Back For A Full Refund, Locally..I Personally, As A Professional Stylist, Educator For A Well Known Haircare System For Over 18 Years Of Daily Experience. I Wouldn't
Want My Clients To Pay Anything Remotely Close To What Ms. Bobbie Evans Paid. My Heart Goes Out To Her..I Hope She Worked It Out With The Exploiters..So That's My View On The LumiMESS Airbrush Makeup..Its Just The Shiny Case Everyone Is Yammering About...I Bet I Spend About, mmmm, 175 To 180 On My Own Search..Its All Relevant My Friends..And Good Luck, Save Your Money ! Times Are Tough And Predators Are Lurking Around Every Corner...I Know This, Because I Have A Friend In Orlando Florida Named LYNN That Is The BEST Airbrush Artist I Have Ever Encountered...We Worked In Winter Park Fla For Several Years Together...THANKS LYNN ! KISS YOUR DAUGHTER FOR ME ! Love Caroline ! I Made It to The Top Girl ! GOOD LUCK ALL..And Please, BUY AMERICAN !

Watching at late night, I called these people about the airbrush makeup. The announcer
said to try it and if in 30 days you were not satisfied to send it back---money back guarantee.
The next day (hadn't re'v Makeup) I fall and break my hips. I've been in the hospital for 2 1/2 months and am still under doctor care w/a home crew. I did not see not know anything about this product as I was fighting for my life. In the meantime Luminess has been sending little bottles of makeup (2) over and overand over again. Meanwhile I know nothing about it as I'm in the hospital. My bank showed where they had taken $26.00 and also $59.99 and they are sending me the list w/more withdrawals have been made. I will gladly send product back. I WANT MY MONEY BACK THAT THEY STOLE.I am 67 yrs. old and draw 1 ck per mo. I feel like I should be given my money back as 1.) I need it 2.) It's not right for a company to exploit customers by charging unbelievable amts. of money and so often. No monthly thing--they send as much as they can. I want everyone to know what CHEATERS AND LIARS THEY ARE. I will contact the network, Visa, BBB, etc. How many other people have they exploited? I think we should get these people honest or get them out of business. Sincerely, Bobbie Evans

I signed up for a try it out subscription that has chanted me $116.00 and continues to hit my account over and over again for $52.00! I just want out! This is purely criminal. Even after snatching money from my account you’re harassing me with untruths of no payment! I literally have the PROOF! I was charge $52 4 times!

I have contacted you 3 months ago to stop auto-delivery because I'm not wearing the makeup and I don't like the airbrush i paid for so, please cancel the auto-delivery you keep sending the makeup, and I don't want it plus I know that this won't help and I have tried calling several times with no results

The product turns itself on and I can't shut it off unless it's plugged in and the red and purple lights are flashing and it keeps turning itself on over and over. And really I think I should be sent a new product.

Just go the replacement for the one that never worked. This one worked one day…charged it and it will not spray! What has happened to your product? I’ve had this for a week and it only sprayed once. The blue light is on…yet will not work

my luminess air won't keep a charge, I dies before I can complete

my make up

I called and told the rep what was happening with my brezze. they said they would replace it and i havent heard anything else. This was on the 12 of july. I cannot use my makeup.

my customer no. is 2367997. I am still being charged for something i cannot use.

I called and was told that if I bought the machine in full there would be no more charges. This was a Christmas gift for a niece and I just checked my bank account and you charged me 39.95 for something. DO NOT EVER USE BUY ANYTHING FROM THESE PEOPLE BECAUSE THEY LIE AND STEAL YOUR MONEY...

I would like to order but it is not taking my Canadian credit card. When it goes into the countries listed, Canada is not on this list...please contact me as I would like to order...Why is this on the computer when Canada is not included in the list of countries

Hey Ladies, I feel ur pain...they sent me to collections while the darn thing sat in the box waiting for an RA# which is almost impossible to get! Anyway, THE RETURN ADDRESS IS:
Luminess Direct LLC 12802 Capricorn Dr. Stafford TX. 77477 The B$%# at the collections office tried arguing with me that I didn't know where to send item back to which was why I needed an RA#...BULL $%$#!
News Flash!
internet tells all! A little research goes along way! IF I CAN'T RESOLVE MATTER AND MY CREDIT IS TARNISHED BY THIS, I WILL START A CLASS ACT LAW SUIT AGAINST THIS COMPANY. IF ANYONE IS INTERESTED, HIT ME UP @ dturtledove2012@gmail.com Take care and God Bless Y'all! Turtledove

Another ripped off. I ordered the make up system and unfortunately did not work on my skin. I have very oily skin and the make up did not hold up and became like a paste on my skin. I wanted to return it but I was over the 30 days trial and noticed charges on my credit card, I called them and they only waived two payments out of the 5 payments for $69.99 that i was not aware off, plus a club membership for $34.06. I can not return it and I already payed $216.05 for something that I will not use and still have one more payment of $69.99 for keeping the system. I have not received the second set, but I will return it to get my $34.06 back. In all I spent $250 dollars for this make up system. Be aware that it does not work on oily skin, dont buy it if you do.