Luther Auto Group
Reviews and Complaints

at all. I would not recommend doing business with Luther Auto Group, specifically North Country Ford and Honda of St Cloud. The management is rude and unhelpful when it comes to addressing customer concerns. The tires on my car failed prematurely and they showed no concern for my safety. When I brought up issues with the body repair, they dismissed my feedback and claimed their guy was the best. It's clear they don't care about their customers or their safety. Stay away from this dealership if you want to be treated with respect and have your concerns addressed.

Don't go to Luther Brookdale Jeep. My experience with them has been a nightmare. 3 months after buying my vehicle, it needed a new touch screen. They looked at it and ordered the part and told me it would be in the following week. Over 2 weeks go by and I still had not received a call. So, I called the parts department and they tell me it has been sitting there; yet, I had received no phone call. Made an appointment, and they replaced it. An additional 2 months go by (5 months after buying the vehicle) and the transmission is slipping. I tell the service advisor Steve this at my appointment and he proceeds to tell me it is just a brake pulsation, but they will check it out. Breaks are fine (as suspected) but they need to keep the vehicle to drive it. But I can't leave it at that time. So, I call and schedule an appointment for one week from then to drop it off and have a rental. I show up for my appointment the following week and wait a few minutes for someone to acknowledge me. The gentleman that did was trying to get me a service advisor, but FOUR of them blew me off and said, "No, I'm leaving," or, "No, I'm busy." Seriously?! Finally, one helps me and says, "Oh I can't help you because Steve has an open ticket." So I have to then go to the service advisor that said he had to leave! He rushes through getting me checked in then proceeds to tell me they do not have a rental for me, but Enterprise would be there in a few minutes. 50 minutes later, Enterprise shows up with a car... in a snowstorm. 4 days go by and I haven't heard a word, so I call the service department. I was on hold for 25 minutes before someone picked up my call just to tell me they have no update. 2 more days go by and I receive an automated TEXT MESSAGE that my vehicle was ready. 3 more days go by and I still hadn't received a call regarding my vehicle or what was done. So I show up at the dealership and was immediately passed off to the cashier. While they were bringing my car around, I stood waiting for a service advisor to talk to me about what they did. Finally, one acknowledges me and says, "You can leave now." I walked up and said, "Actually, I never received a call about what was done to my Jeep." So he very briefly told me what they did, and I left. The very next day, my vehicle is 10 times worse than it was when I brought it in. I called and spoke to a service manager at this point because I was very frustrated. He apologized and set an appointment for the following week. I bring it back in, they have a rental, all is good. I had to call for an update (per usual) but they told me they found the problem and were waiting for the part. I received a call a few short days later that it was ready and I was on my way. About 5 days go by, and my front end starts making this horrendous noise. ARE YOU KIDDING ME! I made ANOTHER appointment to bring it back in. Drop it off, and pick up a rental from them. That night I was leaving work with their rental, and IT BROKE DOWN. I called in the morning to tell them and I didn't even get an apology or a single ounce of empathy, but they did tell me they didn't think they had a different one for me. When I showed up, they had it figured out, and once again, I left. A week goes by and I receive a call that they do not hear the noise, and suggest I come in for a test drive with the mechanic. I went in and waiting 45 minutes for this "quick" test drive. Get in, my vehicle is 30 miles to E, and I started driving; it immediately is making the noise (even louder than I remember). The mechanic blows it off, "Oh yeah, I guess there's something, I don't know, I guess there might be a noise." Rude! It has been a week since this test drive and I have not received a phone call for an update nor do I have ANY idea what is going on with my vehicle. I will NEVER EVER come here again!

Luther Auto Group is not a good place to buy a used car. I bought a 2017 Toyota Prius from Luther Hopkins Honda in January and it turned out to have an internal coolant leak. I found out about this problem in December when I took the car to Maplewood Toyota. The previous owners traded the car into Luther Honda and I think they didn't tell them about the coolant leak. The car recently overheated and I had to get it towed to Maplewood Toyota. I think Luther Honda should pay for the repair and go back to the previous owners. I have proof from Maplewood Toyota that they diagnosed the problem in December , just seven days before the car was traded in to Luther Hopkins Honda.

I got a 2016 GMC Acadia from Luther *** on 11/13. I was happy with it until I tried to use the A/C this summer. It was making noise a month or two ago, and now it doesn't work at all. They said it had working A/C when I bought it, so it's a bummer that it broke during the first summer. I called to see if they could help me out by fixing it, but they said they couldn't because there was no warranty. I didn't expect them to fix it for free because they probably didn't know about the problem when they sold it to me, but I was hoping for some kind of discount on fixing it.