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Stoneacre Motor Group Customer Service Phone, Email, Contacts

Stoneacre Motor Group
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www.stoneacre.co.uk

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2.0 4 Complaints
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Stoneacre Motor Group Complaints 4

ComplaintsBoard
J
9:24 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Stoneacre Motor Group A used car

Hi my name is Mrs Julie Walmsley and I bought a citroen ds3 on 18th Feb this year. The engine fault light started coming on on the 14th March. I sent pictures to the salesman of the dashboard. It was taken in twice for this issue but they said they couldn't find a fault and turned off the service light. On the weekend of the 10th of June the car told us to stop it was overheating. The fans didn't come on and the temperature gauge went over the highest mark.

We had to get a recovery truck to collect us for£150.

The car went in again and the issue was fixed.

I feel that there could be more damage done and keep expecting the worse.

It causes me great anxiety to even drive it now. I would like the company to come to a resolution and take the car back.

The settlement figure is £10,392.

I paid £8995 + £500 for the extra cover.

I also have gap insurance that will have a settlement figure also.

Please can you assist with this issue.

Yours hopefully

Julie Walmsley

Desired outcome: Please refund and take back the vehicle.

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11:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Stoneacre Motor Group Customer service!

I bought a car from stoneacre Rotherham in April. I got promised it come with a spare key which it hasent. It is now December and I am still waiting and chasing for the spare key.

I have spoke to several managers which haven't been forthcoming and have just said they would get back in touch and haven't. I haven't had any communication with the company unless it's me chasing them up and then I don't get a call back. All i get is it shouldn't take this long and they will get back to me. Noone has been in touch. One worker actually told me to sell the car and buy another which was absolutely disgraceful and shocking customer service!

I need this spare key as me and my partner have this car solely and if anything happens we have no vehicle to get to our jobs or pick children up.

I have made 2 complaints via email and got nowhere. The store haven't helped me what so ever just have fobbed me off or ignore me.

There has been other issues but this one needs addressing and sorting as I need that spare key.

I am an nhs worker and my partner works for council we have important jobs and need the spare key which was promised it come with the car. If we had known we wouldn't have purchased it!

Desired outcome: I am deeply disappointed and discusted about how this company has treated Me and how it's gone about things. I'm owed a spare key and some serious compensation.

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1:54 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

my father needed a new car and we saw the full page advert for stoneacre rochdale 0% credit lots of tempters to choose from none of which were offered at any time he wanted to spend 5000 pound the newspaper advert offered fiat punto s for4995 at a cost of 19.21 per week great just what he was looking for we travelled the 10 miles from our home found a car...

Read full review of Stoneacre Motor Group and 6 comments

Is Stoneacre Motor Group Legit?

Stoneacre Motor Group earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Stoneacre Motor Group to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Stoneacre Motor Group is known for their high standards and safety. If you're thinking about dealing with Stoneacre Motor Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Stoneacre Motor Group. The company provides a physical address, 50 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Stoneacre.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Stoneacre.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Stoneacre Motor Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Stoneacre Motor Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

ComplaintsBoard
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12:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had planned to buy myself a car on my birthday and in the morning I phoned a few dealers to see if they had the model that I was after. I phoned the Stoneacre Fiat branch in Hyde and told them that I was looking for a 3door black Fiat 07 Grande Punto. They told me that they had a few cars that fitted my exact criteria and that they would fall in the price...

Read full review of Stoneacre Motor Group and 12 comments

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Overview of Stoneacre Motor Group complaint handling

Stoneacre Motor Group reviews first appeared on Complaints Board on Dec 5, 2008. The latest review A used car was posted on Jun 19, 2023. The latest complaint Misinformation was resolved on Dec 05, 2008. Stoneacre Motor Group has an average consumer rating of 2 stars from 4 reviews. Stoneacre Motor Group has resolved 1 complaints.
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  1. Stoneacre Motor Group Contacts

  2. Stoneacre Motor Group phone numbers
    +44 140 574 4000
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    +44 127 424 8106
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    +44 133 297 2061
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    +44 192 476 2190
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    +44 130 227 0660
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    +44 191 439 8049
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    +44 140 547 2463
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    +44 147 638 4229
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    +44 147 247 3527
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    Grimsby (Volvo
    +44 142 229 3688
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    +44 142 229 3584
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    +44 142 360 2313
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    +44 148 245 2290
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    +44 161 318 4301
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    +44 152 241 1850
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    +44 152 241 1673
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    +44 151 368 3605
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    +44 164 206 0182
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    Middlesbrough (Suzuki
    +44 191 439 3441
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    +44 173 371 4394
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    +44 173 371 4732
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    +44 170 653 7430
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    +44 170 927 1417
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    +44 172 331 2123
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    +44 172 464 1826
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    +44 114 427 0568
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    +44 114 427 0878
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    +44 114 427 0956
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    +44 178 559 2453
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    +44 178 559 2473
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    +44 184 541 9056
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    +44 151 368 3613
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    +44 194 257 3221
    +44 194 257 3221
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    Wigan (Peugeot
    +44 190 229 2349
    +44 190 229 2349
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    Wolverhampton
    +44 190 928 3759
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    Worksop (Fiat-Nissan
    +44 197 850 3198
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    100%
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    Wrexham (Citroen-Fiat-SEAT
    +44 190 480 0467
    +44 190 480 0467
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    100%
    Confidence score
    York (Ford
    +44 190 480 0152
    +44 190 480 0152
    Click up if you have successfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number 1 1 users reported that they have successfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number Click down if you have unsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number 0 0 users reported that they have UNsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number
    100%
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    York Ford Transit Centre
    More phone numbers
  3. Stoneacre Motor Group emails
  4. Stoneacre Motor Group address
    Omega Boulevard, Capitol Park, Thorney, England, Cambridgeshire, DN85TX, United Kingdom
  5. Stoneacre Motor Group social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Stoneacre Motor Group Category
Stoneacre Motor Group is ranked 48 among 1391 companies in the Car Dealers category

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