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CB Telecommunications LycaMobile £11.99 stolen
LycaMobile

LycaMobile review: £11.99 stolen

I
Author of the review
1:06 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a sim on 19th September with a £5 voucher as on the side it said that I can get 20 GB with £5. However, when I called the customer service, they said that I have to recharge top up another £5 to get 20 GB.

I did that and then the balance showed £9.75. So had to recharge another £1.99.

The internet still did not work called them on 20th September and asked for a refund. 1st agent said they can only refund £1.99 the next agent said that because I dailed a number they can’t refund £1.99. Told her to refund the £10 said that she can’t do that also.

If I haven’t used the vouchers why won’t you refund it back? One of those was through online bank transaction so they can easily refund £10 to the same account.

When asked to speak with a supervisor was put on an endless hold. Called back and they wouldn’t connect me to an agent.

This is such a nightmare, Lycamobile is proving to be thugs who are just harassing people with misleading information and false promises.

Desired outcome: Refund £11 from the £11.99

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  1. LycaMobile Contacts

  2. LycaMobile phone numbers
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    More phone numbers
  3. LycaMobile emails
  4. LycaMobile address
    195 Marsh Wall, Isle of Dogs, E149SG, United Kingdom
  5. LycaMobile social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
LycaMobile Category
LycaMobile is ranked 74 among 346 companies in the Telecommunications category
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