Macy's
Reviews and Complaints

Hi, I ordered nine west dress sandal online on 12/3/21 (order number [protected]) I received the wrong size. So, I returned it to Macys store at Millenia Mall Orlando on 1/21/22. I was told it will take 5-10 business days to get the full refund. I called more than once about this issue and I was told they do not see the returned receipt. I haven’t received my money back. I paid $70.83

Well I ordered some boots returned it by UPS with the return label you guys gave me and up to this day I haven’t received my money back and I called more than once regarding this issue and you guys told me you haven’t received the package it has been since last year that is going on three to four months and I paid for these items and I don’t have them I just wanted my refund give me store credit because all I was doing is buying something again I didn’t know it was so hard to return purchases . This is the original tracking number 1Z9Y613R0350441640 order number [protected]

Macy’s needs to close down. Their once beautiful store has turned into a cheap, horrible return policy store. They used to rank high along with Nordstrom. They will not allow you to return defective merchandise, by a little known company, but item was “Made for Macy’s”

Therefore, they have cheapened all their merchandise. Too bad, lost my business. Hope the review helps others. I’ve already emailed their company, no response

Bought a recliner at Macy’s and purchased the “Worry No More” warranty, 7 year plan. After 5 years I noticed deteriorating fabric on arm. Few weeks later I inspected chair closely and found “seam separation “ in two other locations. Filed claim with description and photos.

Filing claim you are asked when you noticed damage. I checked 16-30 days ago. DENIED.

This is a scam, BS warranty. Shame on you Macy’s.

I was at the Macy's location at the Mall of Robinson in Pittsburgh, PA. I was there on Friday 1/28 @ 8:20 in the evening. The store was closing and I was rapping up my purchase. The store closed their front doors exiting the mall. With me I had my teenager and my infant son (three months old). As I was looking for an exit, there was two women standing at the cosmetic counter. I asked if they could let us out into the mall because we were parked on the opposite side of the mall. They said that they couldn't let me out because there are no doors open that leave the mall. I asked if their second level was open out to the mall. They said no and that I would have to go outside. I asked why they would send us outside. To also be clear, the weather was icy and rainy outside at 15 degrees as well. I didn't know why and how somebody would send me and my children outside to walk around the entire mall. I wasn't even offered a lift with mall security. They just said it "wasn't their problem". I felt at that point there was no option but to ask for a supervisor. Well, they made a phone call - the one in dark hair seemed upset about making the phone call and covered her face while she was on the phone. After a minute or two, a gentleman walked passed me very fast - he didn't say anything to us, he just seemed upset according to his body language and went to open the gate exiting out to the mall. As me and my children started walking through the exit, he literally screamed "YOU'RE WELCOME!" I can NOT believe the inhumane treatment from your staff at this location. I will be returning our purchase and filing a suit for discrimination, harassment, and indecency towards minors. I will need to know who my attorney needs to contact. I believe my children and I shouldn't of been mistreated AT ALL and under any circumstances. Please also let you staff know that as far as me exiting the mall, we were kindly escorted by the kindest security guard who helped us to our car and made sure we made it out safely! Maybe if your staffs attitude wasn't as cruel as they were, you wouldn't be receiving this email. I will also be forwarding this message.

The customer service for Macys is the worst. I made a purchase for the Christmas holidays in which one of the items said it was delivered but I never received it. I contacted Macys to explain the situation and they re-issued the item in the amount of $59.70. When I received the item after Christmas it was not the right size therefore I returned the item in the store. I was told by the sales associate to call Macys in a few days to be sure the credit was applied. When I checked my account the $59.70 was not credited. I contacted Macys MULTIPLE times to resolve this situation. I was told the credit was being applied but in actuality my account was not credited and I received a late fee. I spoke with incompetent workers and supervisors who only know to hang up when they can't handle the situation. I'm told before they transfer me that they will partner with the department and let them know about the situation before transferring me which was all lies. The next department was clueless and bounced me back and forth. I am so done with MACYS and have spoken to numerous friends and family about this situation and they share the same experience about Macys. At this point I want to cancel my card and go elsewhere. Also get representatives that understand you and is able to comprehend. POOR CUSTOMER SERVICE!

I purchased a set of Charter Club King Sheets August 15, 2019. They have a small area that is showing thin and raveling. I love the feel of these sheets but feel they should last longer than 2 1/2 years. I am wondering if the ones I received were defective. I have always purchased my sheets from Macy's but this is my first set of Charter Club.

I just made my third phone call to Macy's "customer service" number to rectify my order placed in early December. I received only one of two items ordered on January 4, 2022. I called and was told the other item would be shipped and I would receive a confirmation email within 2-3 days — I never received it. I called again this morning and was told to expect it on or before January 21, 2022. The she said it would ship on January 21, 2022. Confusing customer service reps who cannot speak English properly and do not follow through. Macy's has lost my on-line business. I haven't been in one of their stores in years, because there is no customer service there either. It's a shame that a company that at one time was a great place to shop has turned into a place that cannot even hire English speaking people to help their American customers. The reps are hard to understand and do not have knowledge of the language. They contradict themselves and obviously can't complete transactions. In addition, when I asked to speak to another rep, they disconnected me! Totally unsatisfactory service!

Made multiple phone attempts averaging over 30-min wait times to Customer Service. Applied for in-store credit on New Year's Day 2022. Store clerk called Macy's credit dept for verification, but line was busy for 60-min. Paid for item w/cash and left. Clerk did not give me a reference number. 1st phone attempt 33-min wait: Agent transferred call. 2nd attempt 40-min wait: Clerk could not assist because I had no reference number. Suggested I log onto Macy's website and reapply. I did as suggested. 3rd attempt 35-min wait: Agent asked for reference number; but noticed the two applications - the first in-store and the second online. Agent provided another phone number to call later because dept I needed had closed for the day. 4th attempt 62-min wait: Agent transferred call. 15 min wait: Agent said a letter would reach me within 10 business days. I countered and said my purpose was to find out the approval status of my New Year's application and credit limit. Agent said the initial New Year's application was processed and the second online application, as such, was declined. Prior to New Year's Day 2022, I maintained a high credit score for a lengthy period. My score was reduced by 20 points because of the Macy's hard credit pull, but my score is still above 800. I do not recall having received such treatment prior to this. I then requested the Agent to cancel any and all applications for credit. I also said I would return the product purchased on New Year's Day and never enter or shop at Macy's again. My suggestion to Macy's is to have more phone agents available, especially since in-store clerks are grand in number. Also, perhaps in-store clerks could have a dedicated line to reach the credit department w/o keeping customers waiting unnecessarily long. Evidently, Macy's does not need me nor my family as customers.

Tried to buy a $70 jacket, went to jewelry counter as there were 15 people in line at the only register open in the clothing section. Employee said that he would ring up the purchase but then started leering at my spouse, asking her if "men were happier when wives feed them well." All this time he was rubbing his hand on the jacket on the counter. Seemed as if he had an accent, older male. I asked him to repeat what he said as I wanted to be sure what I had heard. Aside from him mocking my weight; he had dehumanized my spouse to merely a food preparer. We cancelled the transaction and left, and unfortunately, yes, I did curse at him on the way out. I will not be going back to that store for a while as the whole incident was frustrating and embarrassing.

Order #[protected] · 2 items

One item for a $150 e gift card was never delivered to [protected]@yahoo.com even though it was deducted from my bank account. It was meant to be a Christmas gift. I want to be refunded the $150. I will spend it elsewhere. The other item was delivered as it should have been.

My email is [protected]@mrpgenco.com
Phone number is [protected]

December 15, 2021. Sale Check #[protected]
I purchase a sofa for $6, 189.74. I told Roxanne Lambert to use my husband phone to receive Star Reward points. She said no problem I could still get the points. My husband phone # [protected]. Well, I didn't get the points because she use my phone # [protected]. I call back and spoke to a rep 2 days ago and she told me because she uses my phone number that is why I didn't get the points, but no worries she will fix it and once the system update, I will see the points. I asked her how much I would receive, and she first said $60 but after I told her I spend $6000; she said my mistake it would be over $600. The next day I check, and I had a $50 on the account. I spoke to a supervisor and the first thing she wants to know is where did I see the earn i point per $1 spent. It's on the Star Reward website. It's different ways to earn points and you can't pick and they can't pick and choose how I get my points without having all the information. Another rep was going to credit me $540 but someone stops her and they begin asking me to send them a picture of where it state on the website you can earn 1 point per $1.
Here is a copy of the website
My Status
BRONZE
Star Money Balance
Total available at Checkout
Exclusions & Details
$60.00
View Balance Details
241
You Have 241 Points!
1, 000 Points = $10 In Star Money
1% Back In Rewards At Macy's
Earn 1 Point Per $1 Spent
Star Money Bonus Days
A Special Time To Earn Rewards Faster!
Perks & Offers
Extra Savings, Treats & More
Birthday Surprise
Something To Celebrate You
Unlock Silver

Please put my $540.00 of Macy Reward Money on my account. I was only given $50. I earn my points base on the money I spend.

Thank -you

I purchased a bed frame, from Macy's online, 12/4/2021.
When I put together the bed, I saw that:

1. A part of the frame was chipped;
2. One of the screws wouldn't fit into the hole;
3. The bed's instructions said not to use a drill yet a drill was needed to create holes in the frame so that the slates could be attached to the frame;
4. The legs of the center support don't reach the ground; and
5. The queen size frame is larger than the queen size bed.

I subsequently searched Macey's website. It was written that I should contact this email regarding faulty furniture
[protected]@macys.com

I was asked to provide a mobile number, a name and a sales check number, so that they could contact me. This I did so.

In response, I received this email.

"Dear Valued Customer,

Thank you for taking the time to email us regarding sales check number [protected].

We apologize that Email Customer Service is not able to assist you regarding with your concern. For further assistance, please call Macy's Drop Ship Department at [protected].

If you have any further questions or concerns please call us at [protected].

Sincerely,

Furniture and Bedding Customer Service"

Purchased in store 3 to 4 years ago and now it is recalled due to interior chipping of the lining. Store in Mayfair Wisconsin. I would like a method to return this heavy item and a credit on my Macy account. [protected]. Due to the passage of time, I no longer have the paperwork on this item.

You initiated the recall. I did not . Please resolve this problem!
[protected]@gmail.com

I purchased an item from Macy's. 4 days later I get a message that the order is on backorder and am I ok with waiting. I selected yes. Days later I received a text that my item is canceled. I spoke to a representative who placed me on hold for over 10 mins then disconnected. I called again and a new rep said it's sold out everywhere. I was very disappointed with the service provided by Macy's.

On November 24th, I purchased online, A blanket, pj's, necklace, 2 Calvin Cline pillows, 1 pillow cover & 1 G-Shock watch. On November 26th, I received an E-mail stating that the watch was shipping on the 26th. 1 package arrived, no watch. 2nd package arrived, no watch. 3rd package arrived & still no watch ( Dec 8th) So, I called MACYS ( truly NOT MACYS, but people in a room in some other country ) I explained to the guy what happened. He said, O' there was a malfunction with the item and it had been returned to the company. I said" issue with the item & its been returned? I never received it to know if there were an issue with it, so I clearly NEVER returned it, That makes no sense. He then, very quickly changed his story to " It isn't available any more'. I replied. ' Yes, I know it isn't. It began stating 3 days ago, on the MACYS site, that it was no longer available, HOWEVER, when I purchased it, 14 DAYS AGO, it WAS available. SO, the fact that it is NOW, not available has nothing to do with my paid for order. HE HUNG UP ON ME. I called back ( Mind you, I am recording EVERYTHING ) The lady checked into it for me, after I explained everything to her. @ 1st she said it wasn't avail, SO I reiterated exactly what I did t the 1st person in the prior convo .. She then said " O' I see it, it is set to arrive on the 10th... Are you sure? I dont have a lot of time to wait considering the date? She reassured me that yes, it will arrive on the tenth. TODAY, Dec 10th. It again did not arrive. I called MACYS again.. Explained EVERYTHING, yet again. I Was told t was not available & that all he could do was issue a refund because, get this, IS IS LOST IN TRANSIT.. LMAO! How can t be lost in transit, when you are saying it isn't available? The post office states they are ' WAITING FOR ITEM TO REACH THEM' How can it be lost in transit, if it has NEVER SHIPPED? That make 0 sense. HE HUNG UP ON ME. So, I call back again ( I know, I know- almost comical ) At this point I have wasted about 3 hours of my life on this & have every bit of it recorded) The next girl tries to say the same crap about it being ' lost in transit" However, when I tell her that the post office states that they have yet to receive said watch from MACYS, she very quickly changes her story to 'We haven't received it from the shipper' I told her, really? because I've already contacted CASIO & they have ensured me that MACYS has in fact received x amount # of that watch & it IS UP TO MACYS TO ASSURE SHIPPING. She then changed her story to ' ITS NO LONGER AVAIL' SO, I, ONCE AGAIN stated ' I know that as of today, DEC 10th, the item has not been available for 3 days.. HOWEVER, when I purchased MY WATCH ON NOVEMBER 24TH, THERE WERE PLENTY, so the fact that they are not available today, HAS NOTHING TO DO WITH ME & MY PAID IN FULL FOR ITEM... Which was purchased 14 days ago. I have been a MACYS customer for years. I have an account with them. They have my phone number. email address & home address & NO ONE could call me before I contacted them, 14 days later? What's wrong with this picture? Either, someone is stealing from MACYS, or they have not trained their CS how to lie well.. Something is definitely not right. She told me all she could do was issue a refund but that, that would take 48-72 hours & asked if I wanted a refund. I said NO, I want my watch, that I paid for 14 days ago. She kept reiterating the refund & I kept saying no.. I want my watch. She said she was issuing a refund. Who knows? One thing I know for sure is that the farther away out customer service gets, the less customer service there is. there is NO WAY they can know what's happening over here & What's wrong with MACYS that they cant have people RIGHT HERE to call local stores & locate items ( like ALL stores use to do) to send out to consumers, if in fact there aren't any @ the online facility, wherever that is... Sorry for the long story but, they say be specific.. LMAO.. MERRY CHRISTMAS FROM SIERRA VISTA, AZ... Kim :-)

Macys has a third party company adding hidden charges onto bills without consent of its customers. We noticed it being added on for at least 6 months at $18 or $20 per month but know it has been going on for years. They will not cancel it saying that we need to contact the agency. As well as charging us late fees due to the overcharge from these fees that are put on each month. We have called Macys and they say they know nothing. This is a scam on customers and needs to be addressed.