Menu
For Business Write a review File a complaint
Macy's

Macy's review: return declined

J
Author of the review
10:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order # [protected]

On December 4, 2023 I purchased Lancome Renegie HPN 300 Peptide Cream. This was the first time I tried the product and used just enough product to give it a fair trial. Unfortunately it dried out my face and was unacceptable. It enlarged my pores and did not soften my skin.

My husband attempted to return it to the store and was refused. Your representative informed him that too much product had been used and the original box was required.

Your return policy says, “new or gently used” cosmetics may be returned and “Returned items must be in original sealable condition with original tags.”

Gently used is a vague and ambiguous term, and a reasonable inference would be no more of the product than was adequate to properly test, one application, which is the case here. Although I did not retain the box, your return policy does not state this as a condition. It says “sealable condition” and the product was sealed in its original jar. If the return policy required the box it would have stated so.

Therefore, I met all your return policy requirements and this return was wrongly denied. I am requesting Macy’s honor its return policy and provide a full refund.

Desired outcome: Full Refund

Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.

0 comments
Add a comment
  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
    Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number
    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
    Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number
    International
    +1 (888) 257-6757
    +1 (888) 257-6757
    Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number
    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
    Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number
    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Macy's Category
Macy's is ranked 2 among 67 companies in the Department Stores category