Macy's review: unauthorized credit card charges

On October 31st 2015 I have applied a Macy's credit card which i have never received.Now recently i checked the credit score of mine i see it dropped lot of points and hence got my credit cards from banks rejecting my applications due to low scores.I checked the details of credit scores it shows Macy's credit card amount not paid.I called the customer support they had no clue what was happening and after lot of calls which usually take lot of time with no results they said i had not paid the amount hence more than 100 percent was charged to me and when i request them to waive off them they say it not possible as it is my fault of not paying it.Crazy guys do not have simple common sense that if i do not know my account number or card number how can i pay the amount which i am not aware of.They are not even agreeing to report an error to my credit score agency that it was some miscommunication and not my fault even after paying my dues with interest.I am big fan of Macy's and do lot of shopping and always advise my friends to do so.But from henceforth i will spread a word to my friends and my company colleagues to stop buying from Macys as they are not fair guys.Guys stop buying product from Macys.