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Magnuson Hotel
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1.0 8 Complaints
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Magnuson Hotel Complaints 8

ComplaintsBoard
T
8:06 pm EST

Magnuson Hotel Bed bugs

We got a room on 11/03/2021 and were bit by bed bugs in the room I recorded the bugs and took pictures of the Bite's and well we kept the evidenced of the bugs in a jar my name is randle and temkia both were bit she went to the doctor because she became very sick after when we asked for a refund we was denied .now I want to Sue for dangerous condi

Desired outcome: Get paid for neglected services and refunded

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J
12:03 am EST
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I stayed there Saturday night November 30, 2019 and when I walked into the room it had a bad smell and the couch in the room was nasty and had spots all of it, I had 2 towels and one had a blood stream in it and 1 wash cloth in the room. no remote in the room, my friend killed 2 roaches smh. I work up the next day and I had these bumps on me, the have to clean them rooms better and get new furniture

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J
6:50 am EDT

Magnuson Hotel about the boss jay

Us as housekeepers do what we have to do here and all he can think about is money he want fix anything we have bed bugs some of our rooms smell like dog pee and he still tell us to clean them but the smell is so sickly to were you just throw up every time and all of us housekeepers been here and we still at 7.25 a hour but the work we do we should be making at least 9.00 a hour we come in and don't have any laundry to start off with and we have new things in storage but he rather for us to use the sheets that's stained and let them get washed and then we have to put them back on and we be telling jay that theses sheets and towels are nasty and we need new ones but he still don't listen so what we are going to do as housekeepers we're coming to you to see can you all just pop up and see what we are going through cause this place is unorganized for resl

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Update by Jeanna watson
Aug 22, 2018 9:38 am EDT

Roaches in the rooms and he so rude about giving you your money back then over charging his employees to stay there and jay and his wife under paying them so yes I'm going to the broad myself on them cause these workers need more pay

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Is Magnuson Hotel Legit?

Magnuson Hotel earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Magnuson Hotel to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Magnuson Hotel is known for their high standards and safety. If you're thinking about dealing with Magnuson Hotel, it's wise to check how they handle complaints.

We found clear and detailed contact information for Magnuson Hotel. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for magnusonhotels.com can be seen as a positive aspect for Magnuson Hotel as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Magnuson Hotel's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Magnusonhotels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Magnusonhotels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Magnuson Hotel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Magnuson Hotel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Magnuson Hotel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
9:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnuson Hotel mislead of about hotel

Booked two rooms at the Magnuson Hotel Birch Run. Only to find out upon arrival we were at a Bestwestern Motel under construction The rooms were unsafe. heater plugged into an extension cord. Light fixtures missing. bedding so old you can see through it holes in sheets and blankets. Broken office chair. I had to move the dresser to plug in tv and light. Drywall dust where towels are rooms were dirty.

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M
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnuson Hotel The rooms the service

The service i received at magnuson hotel is unimaginable. They were rude and racist. The lady name Melissa threw my money at me because she was upset that I asked her to talk to me more politely she didnt have no respect for my one year old daughter that witnessed everything. The men that work there barge in your room while you are getting dressed they have no respect what so ever! The rooms has holes in the wall like they are watching you. Roaches are every where

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M
12:20 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

We had a 3 night stay at this hotel, I must say this was the worst stay ever last year this was a nice place to stay that is why we stayed again this year but after this stay we will never come back to this hotel again, I booked my rooms on line and when we arrived to the hotel at 2:30 pm they said we could not check in until after 4:00 pm I let them know...

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D
8:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The hotel advertise ammedities that were not available, they advertise pool service, suana, computer, fitness room and wireless service which all were out of order. The hotel did not want to offer a discount on the stay or money back. They also had a sign on the door that stated if you took food out of the breakfast area you would be charge a 50 dollar surcharge.

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ComplaintsBoard
B
7:56 pm EST

Magnuson Hotel Stay away

I stayed at the Magnuson Hotel North in Williamstown on October 9th and had a very rude employee. I wrote a letter of complaint to the hotel with a copy to the home office on October 12, 2010 (see below). To date (12/6/2010) I have had absolutely no response to the letters. I feel that the Magnuson Hotel Chain obviously must care little about the guests. I doubt I would stay with them again.

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Magnuson Hotel Reviews 0

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Overview of Magnuson Hotel complaint handling

Magnuson Hotel reviews first appeared on Complaints Board on Dec 7, 2010. The latest review Bed bugs was posted on Feb 16, 2022. Magnuson Hotel has an average consumer rating of 1 stars from 8 reviews. Magnuson Hotel has resolved 0 complaints.
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  1. Magnuson Hotel Contacts

  2. Magnuson Hotel phone numbers
    +1 (866) 904-1309
    +1 (866) 904-1309
    Click up if you have successfully reached Magnuson Hotel by calling +1 (866) 904-1309 phone number 0 0 users reported that they have successfully reached Magnuson Hotel by calling +1 (866) 904-1309 phone number Click down if you have unsuccessfully reached Magnuson Hotel by calling +1 (866) 904-1309 phone number 0 0 users reported that they have UNsuccessfully reached Magnuson Hotel by calling +1 (866) 904-1309 phone number
    Customer Service
    +44 800 014 8132
    +44 800 014 8132
    Click up if you have successfully reached Magnuson Hotel by calling +44 800 014 8132 phone number 2 2 users reported that they have successfully reached Magnuson Hotel by calling +44 800 014 8132 phone number Click down if you have unsuccessfully reached Magnuson Hotel by calling +44 800 014 8132 phone number 0 0 users reported that they have UNsuccessfully reached Magnuson Hotel by calling +44 800 014 8132 phone number
    100%
    Confidence score
    United Kingdom
  3. Magnuson Hotel emails
  4. Magnuson Hotel address
    525 East Mission Avenue, Spokane, Washington, 99202, United States
  5. Magnuson Hotel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Magnuson Hotel Category
Magnuson Hotel is ranked 177 among 518 companies in the Travel and Vacations category

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