Malaysia Airlines
Reviews and Complaints

Ms. Rosma Wati, Employee number 2104185 a Malaysian airlines staff at KL Sentral wrongly did a check-in for me at KL Sentral. I was travelling to India from KL. She asked for my passport and checked me into Malaysian airlines flight. My name is Amit Kumar Upadhyay. She never asked for my ticket. She asked for my passport and checked me into the wrong flight.

I was supposed to board Air Asia, and due to her action I got a boarding pass for Malaysian airlines flight I was not even booked on. As I had flown into Malaysia using Malaysian airlines I mistook my outbound flight to be Malaysian airlines as well.

I unsuspectingly boarded the flight, only to be deplaned a little later after the headcount mismatch.

Not only was I deplaned, I was then asked to pay MYR 2640.38 and issued another ticket by Ms.Nai Charm UTHOMPHOW. I kept asking that malaysian airlines at least own 50% of this mistake if not 100% but no-one listened. I missed my Air Asia flight. Was made to pay extra and get on the malaysian airlines flight. I got a fresh ticket 232 [protected] Ref. no PFN7NP as I had no option.

I am deeply concerned at the safety security and negligence of an airline that checks in a passenger without ticket, makes them miss their flight and then asks for a full payment to stay on the wrong flight.

I tried my best to speak to a senior person, but Ms. Nai Charm refused. I have a simple request, this error was 50% mine and 50% malaysian airlines. I request a 50% refund on the amount of MYR 2640.38 and an apology from Ms. Ms. Rosma Wati

Please call me at 0091 [protected] or mail me at [protected]@gmail.com for a resolution to my request.

My baggage did not arrive on flight MH806 on December the 1st.

I was told it would be transferred to El Nido on December the 2nd then I was told when I was at the airport on December the 2nd that it would take 2-3 days but I could pick it up from terminal 1. This meant that I then missed my flight to El Nido and had to rebook costing me 7500 PHP and taxis to terminal 1 and back 200 PHP total. I have now had to leave my wife on our honeymoon and am missing my holiday. This is a disgrace and terrible service I expect compensation for my changed flight and more due to the stress and ruining the start of my holiday. Please let me as soon as possible that I will receive this otherwise I will never use your service again and I will make this complaint more public. My name is Joe Peyton and my email is [protected]@gmail.com

Hi,
I took my flight from Guangzhou to Mumbai connecting from Kuala Lumpur. I reach Mumbai and I can't find any bags. My 5 bags, which was in priority and hot transfer tags together with that still didn't receive the bags. I with my kids sitting in the airport and requesting n crying coz I don't have any clothes with me and we have to travel to Pune for the family wedding. Now because I don't have bags I can't go to Pune so I had to book hotel room in Mumbai to stay and go next day when I get the bags with me. I am very upset with the service. I also requested ground staff in malaysia to help me check the bags. Now I need the compensation for all this trouble. Even business class passages get this service.
My kids are so tired but they have to sleep without changing. Hope to get reply n action on this.

Name: Bhullar /Santokh Singh Mr

I travelled to Malaysian Airlines with my wife on 13th November 2017 to Kuala Lumpur on MH 0003 departing at 10 am from Heathrow airport.

1 / I had prior to my travel booked and paid for the exit seat on 09/09/2017 and was given seat number 42A 42B. However on arrival at check in at the airport I was not given the seat and was informed it was already taken up but given another exit seat 73J and 73H. This I felt was most unsatisfactory, unethical and unprofessional as booking and paying for the seat becomes invalid.

2/ The seat given to me 73H - the entertainment radio. movies and all the announcement did not work for the whole journey. Imagine sitting in the plane for13 hours without any form of entertainment is hell of a journey with stress and being very uncomfortable of passing the time considering I am a very bad traveller. In all my life travelling that was most painful and hell of a journey and this was most unsatisfactory as I had travelled in all my life on Malaysian Airlines. I was given another seat but it was not an exit seat and I did not take the offer because I have paid for this service and have not received the correct service. I would like you to look at this matter and look forward for a recourse / compensation. thank you

I am a business class passenger flying Bangalore/KL/Melbourne today, 1/11/2017. Flight left Bangalore 30 minutes late yet the signs indicated boarding now as per the original time. Do I leave the comfort of the lounge to find the flight is not boarding and is in fact delayed. I thought, not a good start as I waited 30 minutes at the gate when I could have been at the lounge instead.
Arrive KL and as the gate for the Melbourne flight wasn't showing I went to your customer Desk and they tell me the gate no is C35 and it's at the next terminal so I need to take the train. This is fine BUT what they should have told me was that the flight is delayed two hours, the lounge at the other terminal is being renovated so best to use the lounge at this terminal as it has been recently renovated.

I take the train and head for the gate C25 as it was time to board based on my boarding card. Get to the gate to find the flight is boarding two hours later.

I then head for the lounge only to find a big sign at the lounge itself that it is under renovation and to use the CIP lounge ( which by the way is barely a lounge.). So I go looking for the CIP lounge. Find it obscured behind Burger King and the woman behind the desk at CIP lounge suggested I head back to the other terminal and use the lounge there as it is new. (The only person in the chain so far who showed some customer focus)

I head back on the train and get to the newly renovated lounge and decide at least I can have a long hot shower and freshen up if I'm stuck here for two hours.

It doesn't get better. The water was "low flow" AND intermittently hot and lukewarm. I then realised as I shampooed my long hair that I didn't notice a hair dryer in the basket they gave me. They must have them at the vanity I thought surely.

Get out with a towel over my head and ask for a hair dryer. No. No hair dryers in the so called newly renovated lounge. Use a towel was their suggestion. Now if you are a man reading this you probably would think it's no big deal but let me tell you, it is a big deal if you are a woman. I know you provided hair dryers before because I used your lounge before. Did someone forget to put it on the list for the new lounge?

A young woman who is at the bottom of the salary scale in the shower rooms was trying her best and said "a lot of people have been asking for a hair dryer but the manager said we don't have them yet". What is it about your process that makes it so difficult to fix something as simple as supplying two or three hair dryers in the shower rooms at your lounge?

I hope, but I am not filled with confidence, that the most senior person in Malaysian airlines responsible for the client experience is taking full responsibility for this shocking service.

My thoughts as I now wait two hours with towelled dried hair for my Melbourne flight is this: when you don't take care of the small details, and it seems to me you actually don't care about the small details, how much confidence do you think I am inspired with on the care you take taking in getting me safely to my destination.

Customer focus and customer experience is your burning issue. You need to address it at all levels in your organisation.

Lorraine Rodrigues

5/11/2017 - flight: Malaysia Airlines Berhad (MH) 131 KQTZD - delayed in Kuala Lumpur, due to depart @ 9:45pm, issues with refuelling. All passengers had to get off the plane and go through the whole security check onto another plane. Delayed arrival in Auckland meant that I missed my connecting flight to Whanganui on November6 @ 3:15pm.

Informed on plane that a Malaysian Airlines representative would be in the arrivals lounge to organise and cover the costs for my flight to Whanganui. There was no such person evident in the arrivals hall, no Air Malaysia desk to make enquiries at, and no announcements made in the half hour or so that I wandered around looking for help. I was eventually directed to the domestic terminal by the Airport help desk, who did not know how to help me.

I eventually managed to rebook my flight myself for NZ$20, and after a very long and frazzled wait made it back to Whanganui. I had to rebook my pick up.

It made what was a lovely family holiday into a stressful and very tiring ending

Two years ago my bag got lost with Malaysia airlines, and when it did eventually arrive the zip was broken...

I would like to know how you plan to compensate me for this

We decided to fly Malaysian airlines because even given the unfortunate recent events, felt that the airline was not responsible for them.
However, now that we have flown with MA once, we now realise that the poor customer numbers are due to the poor service provided by your airline. Waiting for our flight from Perth to Kuala Lumpur, we were told to line up at the gate because something had gone wrong with our check in. So we joined the line and waited for half an hour. I am currently 6.5 months pregnant and this was really painful on my feet and back. Then after getting to the counter, we were told that there was actually no problem with our check in, and that your staff/system had made a mistake. Then upon landing in Langkawi, our luggage was not present and I had to wait an hour in line (our flight landed at 10am and someone didn't attend to us until 10:58am so this is NOT an exaggeration) which absolutely killed my back and feet. Since then we have spoken to multiple people and we now know that this is a daily occurrence where this flight loses customer luggage. This is bad enough, but your airline simply accepts this situation and does not make any effort to correct it. And when we asked how long it will take to get our luggage, the service person said "maybe today, maybe never". So then we were stuck in a HOT climate without any of the appropriate clothes, not to mention wasted a whole day of our holiday because we couldn't swim or relax or enjoy ourselves. I have multiple friends and family who are getting married and will be honeymooning and having babymoons in the near future and I will be telling them to NEVER fly with Malaysian airlines unless they expect poor service and outdated systems, and will make sure that they tell all their friends too.

Date of incident happen is 30 November 2017. my bag was mishandled on 24/november/2017.

They deliver my bag after 7 days in really bad condition un-expectable and unacceptable.

my bag is badly ripped off from the side handle and it is having a black mark on all over the bag.

And so many small items are missed from the upper side of the chain pocket such as my mobile phone charger, apple phone charger and headphones.
I do not have any photo of my headphone and i-phone.

I landed on Hyderabad airport on MH148 / 26Nov / MH 198 / 26 Nov. My ticket no. is [protected]. Baggage Tag number is MH 837645. Its been 4 working days and I have not received my bag yet. This is so unprofessional. No compensation has been provided yet. There are expensive items in the bag and I am worried that you might have lost it. There are consumables which I fear will go waste. Every time I call the airlines, I get the response, bag has been found and its being sent to my address. Extremely bad experience.

I booked MAS ticket for 2 adults and 2kids from expedia with the total cost of RM3095.52 (Kuala Lumpur -HK 28/11/2017, Guangzhau -KualaLumpur 8/12/2017). Booking ref: M7AP78. Based on email from MAS notification dated 26/11/2017, we've to make self check in before depart.
The problem starting when we try to web check-in. Which no father's name for my kids n husband. Based on confirmation with customer service (MAS) via phone, they informed us, we have to pay rm150-rm200 to amend the name. We agreed subject to we've to inform expedia and asked Expedia to informed MAS on this matter. Based on verbal conversation with Expedia, they already informed MAS on this matter.
After that, my husband call MAS customer services and they request us to give them 24hrs to amend the name..we reveived notfication for check in is 26/11..we do self check in 27/11 and our flight is 28/11..it is not enough time for 24hrs! Expedia advised us to go to Ticketing counter, level 5 KLIA to amend this...final advised from them try at ticketing counter, which is go to KLIA in early morning to settle the problem before depart.

In early morning 28/11/2017, we arrived KLIA 9am and we meet ticketing counter C2, En.Fitri or Fikri (if not mistaken his name)...our flight to hong kong is 2.25pm. From 9am until 11 am, he make a phone call and end up..he ask us to buy new ticket to go to hong kong with the cost of RM3, 300/ per head. He told us he can't assists us to amend the name eventho we already informed him that customer services say we have to pay rm150-rm200 to amend the name. We try to negotiate with him..honestly speaking..his face make us frust cz no smile n blame us buying ticket thru expedia ..

For me, we already pay for ticket...means if that mistakes, we don have any right as a consumer? Where is our right for this?

My total loss because of this flight ticket is RM9, 512.32!

hi mas
i brian nuttall have just flown from adelaide to bangkok on sunday 26th nov 2017 flight nos mh136 and mh774
you lost my baggage no jqr48n
i was told to wait for the next flight from kl as i might be on that flight
after waiting more than 2 hours my bags was not on that flight.
i had to then book into a hotel in bangkok to wait for my case.
i got my case back the next day with the lock all BROKEN OFF see photos enclosed i also have a lost baggage reciept bkkmh.
i believe i am due compensation for the stress and inconveneance cost of hotel 2000 bhatt taxi 500 bhatt damage to suit case 4000 bhatt to replace .
i hope you can resolve this matter speedly
thank you brian nuttall

Date of incident 21/11/2017. I want to make a complaint of the staff at standby counter in Miri Airport. I personally using standby ticket / waitlist (my sister is cabin crew and i am her sister). So recently, the policy have changed only for Family Travel Program (FTP). And the ticket that my sister bought was not under FTP. What happen was, when i got there i told the staff that i am using standby ticket and i haven't even finished my word she straight away cut me off saying blackout period, she did not even want to listen when i am trying to tell her that my ticket was not under FTP. I tried to showed her my ticket number but she push my hand away. The fact was my ticket is usable as long as there's empty seat and this clueless staff thought all of the standby ticket is not available. Come on. This is not my first time using this ticket. The worst thing was, not only this staff being so rude but same goes to other staff. They were not helpful, not friendly and most importantly not being professional. This is a benefit and privilege given to MAS employee's family and not to torture. Why torture? we waited for 12hrs or more just to wait for available seats and that was fine. But staff being rude and bias to us? Bias when they give other seats to their friends instead of the people who have waited at the airport first (First come first serve rule). We're customer after all. Even though we paid not the full amount but they should still treat us as the same customer who paid full amount ticket. Most importantly, who ever in charge should explained to the staff at the counter properly about the policy because they do not even know there is other privilege program.

Hi,
I have travelled with Malaysian arilines MH 198 from Malaysia to India on 20 November 2017. They missed one of my laguage and I received back on next day after coustom clearence. But lost some valuable things like silver anklets and titan raga watch. The baggage tag number is MH 634345 I have complained to airline authority in Hyderabad India international airport but I did not receive any reply from them

So this is how me and my family's flight schedule was:

Penang > Kuala Lumpur (MAS) (departs 10.40 a.m.)
Kuala Lumpur > Singapore (Singapore Air) (departs 2.30 p.m.)
Singapore > San Francisco (Singapore Air) (departs 6.30 p.m.)

We received a message from MAS at 4 a.m. (obviously at that time we was still asleep) saying that my flight from Penang to Kuala Lumpur has been delayed to 1 p.m. When we woke up, we saw the message and quickly made my way to the airport because I was afraid I will miss my flight from Kuala Lumpur to Singapore. We went to the MAS center and told them about my situation. After 35 minutes of waiting, they told me that everything is gonna be alright and I should not worry. They said they'll arrange an express team such that when I arrive in Kuala Lumpur, that team will assist me to my flight from Kuala Lumpur to Singapore.

Lo and behold, when we arrived in Kuala Lumpur, there was no sight of an assist team. The gate was empty. There were no MAS staff around. We started panicking and ran to the nearest center for help. At that time, it was already 2.10 p.m. The MAS staff at the center couldn't help us at all. Instead, they blamed it on Singapore Airlines because they couldn't hold the flight for us. MAS acted as if it wasn't their fault at all and they should not be blamed. They told me that it's Singapore Airlines fault because they did not hold the flight for us.

So thanks to MAS, it was a domino effect. I missed my flight to Singapore and to San Francisco. We went to the Singapore Air office at the airport in Kuala Lumpur and told them about our situation. They said this kind of misinformation happens a lot with MAS. They give false information and don't take blame for it. I was very impressed with Singapore Air because even though it wasn't their fault, they helped us with getting the next available flight from Malaysia to Singapore and to San Fransisco. Kudos to Singapore Airlines. Our flight back to San Francisco was delayed by 3 days.

That being said, after this horrific experience with MAS, I don't think I'll ever fly with them again. They have caused mental and physical stress to my parents.

21 nov 2017 - i book Mas from KL to Gungzhou (Booking No. TCEJFL ) from 5 Jan to 9 Jan 2017.

My staff n Me spoke to Mas staff Ms Lizzy at 12.15pm confirming my ticket n payment received which she did confirmed.This is because me and my 2 partners had to meet my client who is only available in Guangzhou at 3pm on 5 Jan 2017 (Friday).

22 Nov 2017 Mas proudly offer me to " Get Upgrade "

23 Nov 2017, Mas notify me that my flight has changed to 6 Jan to 9 Jan 2017 instead ( no reason or explantion given ) .

When i call up the customer service (English Version), the lady there told me that either if follow the notification sent ot me or no refund will be given to me.

i got furious and told her is this the way Mas cheat their customers monies. she say she will email to Mas as request for refund which will get a reply after 72 hours but cannot guarantee refund will be given. Alternatively she ask me to call the Bahasa Malaysia Line cos it is form Kuala Lumpur office.

I then spoke to Cik Ida and she was kind enough to check for me. she told me the next day on 24 Nov 2017 that there is a circular mentioning that refund is allowable. i requested for the an email to confirm it.

Then, a reply came from gccc.[protected]@malaysiaairlines.com with the status " REFUNDED " for the cancellation of your flight From KL to Guangzhou on the 5th Jan 2017 by Malaysian Airlines. BUt no refund was made yet to my Infinite Visa Card

When i called the hotline again, Cik Ida assured me that Mas will refund MYR 2, 350.14 to my Maybank Infinite Card within 2 weeks from now. Then why Mas reply say Status "REFUNDED"

i would like to thank Cik Ida for her immediate respond and assistance on this matter.

Because of Mas arrogant behaviour by just changing our flight schedule without proper reasons given, this has cause me serious inconvenience and i had to rescheduled my appointment time with my client who was kind in enough meet me at 5pm instead of 3 pm on 5 jan 12017 (friday), as my cliet will be be available thereafter.

I and my the other 2 partners coming along with me, reluctantly had to book Mas ticket to Hong Kong (booking No. KXMBPH) which will be the last time we fly Mas again after this incident. Who knows, Mas may notify us again on the change of date.

We had to incurred time and additional cost of transport to take us from Hong Kong to Guangzhou by private car ( 3 hours) and who is going to compansate us the time & cost for all these ?

In fact, i am thinking as for pulic interest, i should inform the public that if you fixed an appointment with your client to meet on a specific date, please so not take Mas which could jeopardize your plan.

To whom it may concern, I'm writing this post to express my thorough disappointment and dissatisfaction in Malaysia Airlines, I did not receive the value for what I paid for.

I booked return flights to Perth BKI (Kota Kinabalu), 1 month earlier together with my tourist visa, which I applied through online. It so happened that I decided to renew my passport which is set to expire in exact 6 months (just in case) . I did a trip to UTC for the process, and casually enquired if my tourist visa would still be valid after applying the new passport out of sheer cluelessness. The working lady attended to my doubt with a yes, and advised me just to bring along my old passport with me.
Upon Sunday, which was this morning I handed over my tourist visa along with 2 of my passports, old and new ones at the check-in counter.

It was around 7a.m in the process and departure time was 8.20 a.m. The staff asked me to wait for the visa to process, and after what felt like FOREVER a different staff returned to me, to indicate my travel visa denies my trip, I ought to renew my visa along with my new passport. I tried to keep it cool but internally I was paralyzed. Instead of crying over spilt milk, I enquired for the best solution. It was around 8 a.m that time, the flight soon to depart. I queried if I could renew my visa over the counter and he, matter-of-factly, replied yes, but I wont be able to make it on time for the trip.

I paid RM 1, 500 In prior and if I were to catch the next flight, I would have to pay another Rm1900 for a direct flight which was on 12pm. I approached the working office and TO MY HORROR ! The visa took not less 10! minutes ! to renew ( which I had no idea it was such a goddamned swift process) and now I had to pay rm1, 800! for such 10 minutes of a pathetic delay. I understand and totally aware this of official process ( Read : No visa No travel)
But in creating value for your customer, what do you intend to deliver ?
1. I did not blame the lady from UTC for her seemingly negligent misstatement as visa affairs could go beyond the sphere of her knowledge and expertise but INTERNATIONAL AIRLINES (HELLO!?!), working staff at the counter day in day out exercising their professional services : Had the staff returned to me EARLIER and not LATER, I could have made it in time for my flight without having to splurge a whopping 1.8K, which of course is in your company's favour but not your customer's. Isn't it reasonable to expect YOUR staff to be equipped with technical knowledge, efficiency and strategic consideration, I mean ... don't they deal with this everyday?! Couldn't you confirm with me instantly my travel my visa issue and have me to renew it accordingly instead of kept me waiting for god knows how long and expect it to be perfectly fine for me to conveniently top up with such hefty amount? I'm perfectly fine with the penalty fare but really ?
2. I hate the fact that the best solution wasn't the best solution. I understand where all this thing coming from, but MAS is not a budget airline, the difference between budget airlines and this is the price I'm paying for and the value of services I expect to receive. It is utterly ridiculous and inconsiderate the more I come to think of it
And that's the end of the story. As a loyal customer of MAS or at least I claimed myself to be, and I know this could be petty issue (idk) for some people or maybe it happens too often that people just can't be bothered to protest but this I can't help feeling you failed to live up to your corporate's vision in operational efficiency .This is just my two cents I just hope MALAYSIA AIRLINES TO BE CONSIDERATE when incurring ABSURD charges due to your OWN nauseating INEFFICIENCY. It's sad to say that now I've come to agree and believe with many of my friends' opinions based on their unpleasant experience for MAS.

Hello, 

 I would like to lay a complaint about issues I faced, my flight from Auckland to Mumbai that were solely caused by Malaysian Airlines staff, complaint about the error done by Malaysian Airlines check in staff who issued me a boarding pass to the wrong destination, lack of cooperation by staff at Kuala Lumpur and Bangalore, my baggage missing at Mumbai airport and would like to claim compensation for the mental torture, harassment, unwanted stress, unexpected expenses because of Malaysia airlines' - lack of communication, language barrier, lack of professionalism, insensitive attitude towards travellers, lack of good customer service etc etc etc and also reimbursement of any expenses I do on purchasing things that I require due to not having my bag! 

I checked in at Auckland international airport (AKL) at 12.00pm (NZ time) on 23rd/11 to board a flight at 14.40 (2.40pm -NZ time) to Kuala Lumpur (KL) international, reaching to KL at 20.30 (8.30pm but 12.30am NZ Time ) & take a connecting flight to Mumbai international airport at 21.30 (9.30 pm - 1.30am NZ time ) & reach Mumbai at 11.59pm (23rd nov - 6.59am 24th NovNZ time). These were the tickets I booked & paid for.

Then I boarded the flight & my journey began. Closer to KL when the announcements were being made in the aircraft, I got the boarding pass from KL to Mumbai out of my hand bag to confirm the times & other details so I do every thing in time. To my shock I see on the boarding pass the connecting flight was at 20.00hrs. I start to wonder that how can the person/check in staff, give a connecting flight at 20.00hrs, when I only reach my KL at 20.30hrs. I was still confused so I thought I will double check at the counter of Malaysia Airlines ground staff. As soon as the flight reached KL I went to the Malaysian Airlines counter, which was around 21.00hrs & explained to them what has happened. The lady on the other side was very unfriendly, curt, unhelpful. After listening to my problem she yet asked me why I did not come in time to board the connecting flight which was really silly and showed that she was not listening to me attentively otherwise she would would not had asked such a stupid question. I told her "that I am sorry that I didn't ask the pilot to speed up so I can reach KL to get my connecting flight in time". She did not expect that answer and got annoyed at me (the staff had no empathy and did not appreciate the problem caused due to inefficiency of another Malaysian Airlines staff). After some talking she said she will issue a new boarding pass & asked me to leave the old one. She asked me number of times to be there in time (21.55 hrs) to board the flight as there was not much time left.

I was panicking a lot and I started running towards the gate which is right at the other end from where I was. I was scared that I may miss the flight. When I got there I started looking for KL - Mum (Mumbai) but could not find it so checked my boarding pass but once again boarding pass to wrong destination was issued, this boarding was issued for KL to Bengaluru, not Mumbai (again the staff did not have courtesy to inform me that she had issued boarding pass to Bengaluru, even though the ticket was for Mumbai), this is absolutely ridiculous and totally unacceptable that in spite of knowing the problem the lady issued me another boarding pass to a wrong destination. This shows utmost incompetency of the staff and their callous attitude towards the passengers

So at the gate (10), I asked this person Johari (I D # [protected]) who was dealing with the queries of number of other people who were boarding flight from the 2 gates (9 & 10) close to each other (There were 6 flights going in the span of 45min from those 2 gates). All those people were worrying that they will be late to board the flight. 1 person, Johari, was trying to deal with a huge crowd, ridiculous that Malaysian airlines cannot even have enough staff to help passengers with their queries (can you imaging how he was managing that!).

After listening to my problem Johari spoke to few people on the phone & then passed the phone to me. The lady at the other end told me that I will have to board the flight from KL to Bengaluru & then from Bengaluru to Mumbai, as there are no flight from KL until 24th nov morning as it was almost 10pm in KL. So I agreed & asked her about my luggage & boarding pass to Mumbai, she said that boarding pass will be at Malaysia counter at Bengaluru airport - she also gave me seat no (14 D) & flight details (MH 194) & said luggage will arrive to Mumbai airport. After I checked with her few times she assured me that I will definitely get my luggage in Mumbai. So I went ahead to board the flight ( I was almost the last one at almost - 22:16 ). When I got inside, they didn't have any room for my hand luggage & so the flight attendant asked me to put it under the seat. I said it is not a small bag & I will be very uncomfortable...She said that she cannot do much. I was already frustrated, so I told her do what ever but the bag is not going under my seat! She then told me that she will put it with the other check in luggage. I told her very clearly that I have fragile stuff in there & any damages will be claimed, she agreed to take extra care.
So now I reach Bengaluru airport at around 1.30am (9.00 am 24th Nov NZ time) & saw this person named Praveen Raman Nair (assistant station manager, Bengaluru) & asked regarding my boarding pass to Mumbai. To my shock and utter dismay, he could not find my details on their online system. He could not find my name anywhere. It took him almost 1.5hrs to find my details but then finally found it & he issued me the boarding pass. Once again I asked about my luggage & he said it will arrive at Mumbai airport.
Finally at 5.45am (1.15pm 24th Nov NZ time) I boarded my flight to Mumbai & reached there at 7.15am (2.45pm 24th Nov NZ time) Flight (jet) was good. Flight attendants had smiles on their faces unlike attendants on Malaysia Airlines who didn't seem to care much about the passengers.
After reaching Mumbai I went out to collect my luggage & once again (this time I was not shocked but really really crying on my bad luck), my luggage was missing! I already had so many issues and this just added to the list. I just wanted to greet my family waiting for me! I went to the the people there to help me find my luggage. They then took me to their baggage lost & found/baggage claim office & then I explained the lady at the counter my whole situation. Immediately she started making calls/emails/follow up, but to my bad luck they could not find it. I was almost in tears thinking - what if they don't find it - I have all my expensive wedding clothes, jewellery, gifts for family etc ... it was devastating! The items in bag are worth a lot of money and a lot of emotional value too, I don't want to lose it. I have come to India to attend my nephews' wedding and will have no clothes, no jewellery etc, I will have to buy everything again.

Then after she lodged a formal complaint & told me that she will try to locate the bag asap & send it home. There after I left & came out & was waiting for my family to pick me up - 9.30am ISD 24th nov (4pm 24th Nov NZ time)

My travel time was supposed to be 17-18 hours but it took me almost 25hrs to step outside Mumbai airport & then to Pune via road. 

This journey has caused me a lot of inconvenience, pain, mental torture, harassment, unwanted stress, unexpected expenses because of Malaysia airlines - lack of communication, unhelpful staff, language barrier, lack of professionalism, insensitive attitude of staff towards travellers, lack of good customer service, loss of time, stress and anxiety for my family who came to pick me up. It was mentally and physically exhausting. I ask for compensation for all of this, reimbursement of any purchases I have made and an apology from the airlines.

I would expect an immediate response to this complaint, failing which I will have to escalate this matter further.

Kind Regards

Sapna Kemkar

We took our flight from Singapore MH0608 on the 24/11/17. Flight time was 1725 but was change twice . Took off at 1800hrs. Our connecting flight MH 0114 from KL took off I believe without our luggage. This happen to us twice from your company. On both occasions your company delayed it and we have to pay for it. I believe MAS doesn't care for it customers or your ground crew is lazy. Will not take your flight again. Wake up or you guys will bring this company to the ground.

To whom it may concern,
I'm a Malaysian who travelled in MH 0376 on 24/11/17. I have 2 issues which I'm truly upset and dissatisfied. To begin with, as me and my group of friends (12 people) boarded the aircraft, my friend asked your cabin crew Chong( male) what was the weather prediction in Guangzhou upon arrival. To our dismay his answer was Inproper and claimed he doesn't know. Well that was alright and after flight took off lunch was served, juice and water was surved. Completing lunch I held back with my cup as waiting for coffee. Another cabin crew didn't get her name but was partner with Chong asked for my cup. Then I asked her can I have some coffee? I was shocked with her statement; her words were, why didn't you ask my colleague earlier? So I told her he didn't walk pass me asking or serving hot drink! She rudely told me if you want coffee you should have asked and give me your cup! I was upset with her attitude and mannerism! I still asked her can I have coffee & she told me you have to wait once I finish the rest of my duty I will get back to you! It was then I told the lady cabin crew, please be polite!
However, after asking twice again after that she gave me coffee by saying " here take your coffee!"
What kind of training is MAS providing to your cabin crew! I have been travelling throughout the world and used to be so proud of MAS service, lately I am really disappointed.
To add salt to my wound; upon arrival in Guangzhou, I checked in 2 baggages ( one was luggage the other was a poster canister).
To my dismay; after waiting 45 minutes in the baggage claim, I had to make a missing baggage complaint and found out that my important poster canister did not depart from malaysia! The emotional turmoil and disappoint I had can't be explained by words. Due to settling this matter in the airport, I had to miss my preconference meeting!
Please buck up and do improve your service before you loose your customers.
Now my hope is I will be going back to KUL on 29/11/17, I hope there won't be any nasty hiccups during my return to KUL. If this can happen to your own country citizen I wonder how others are being treated. Now I'm convinced that MAS has slacked! I always defended MAS now I am having second thoughts!
Regards,
Dr Thane Moze Darumalinggam

Dear Malasia airlines team,
I would like to get a compensation for my canceled flight from Sydney Kingsford Airport to Turkey which was on 17th of September, 2017. I was at the airport everything was ready i gave my luggage to the when check-in was completed. i was at the gate as i thought time is coming to take off.
the personal make passengers wait they did not tell us the flight was cancelled. i was having a doctor appoinment the day i arrive in Turkey. I got so sick from my legs i was gonna have an operations from my legs. So i lost my appoinment because of that cancellation. I know security reasons or passengers safety comes first before everything but im asking for a compensation that i have right to get it. i had Micon (Misconnection) to my connecting flights because of the flight canceled. i would like you to calculate my distance from Sydney to Turkey and it will b equal to 600EURO.

Also i got voice records that no one was really care about my problem. the flight got cancel i had to call hundred times to get in contact with you guys to solved my problem out. When your call center personals took my number and saying that they will give me a call, Why didnt they give me a call and i had to spend so much on my bill to explain to them to exchange my ticket. I know every ticket works their fare and rules but this is not right. you guys have to get in contact with your passengers when they give you a number and waiting for urgent call. i got my last destination 1 day later so this is a compensation reason as well. I flew next day. Waiting for your reply soon. My booking number : 52MXZG
My turkish air etkt number (connection flight/your partnership)[protected]

Best regards,

Nesrin ACAR