Malaysia Airlines
Reviews and Complaints

I am writing about our recent flight MH 181 from Chennai to KL on 1/10/17.

On check in I asked for an upgrade and was given a price of 12, 365 INR which I paid for upgrade for three of us-wife-Priya Bhaskar, Son-Harish Guhan Bhaskar and myself-Bhaskar Natarajan.

The bookings were done on two different bookings.Booking reference numbers LHFDYC and LH78WM.

The total amount paid was 12365 INR and 24730 INR for the two bookings.

On entry into the flight, the cabin was sub standard and filthy-food remnants left on seats from previous flight, worn and damaged seats, the service was extremely poor and the cabin was what could have not even been classified as a poor version of Premium economy available in most other airlines and did not even have television or other basic amenities. Seats did not even recline to lie down.

When we landed at KL I forgot my glasses in the pouch in the seat. After I realised I went back and the security at the gate told us to go to the information desk. When I went to the information desk they asked me to go to the MH counter where I was told to go to the flight gate and ask for help. I went around twice doing the same in circles and then could not be bothered about my glasses.

I travel very frequently internationally and have been in all classes from economy to premium economy and business in MH, SQ, EK, VA etc. The reason we fly with MH when we go to Chennai is not because of cost but because of the convenience with the timings of the flight to get to Chennai and back to Sydney. But this wont be happening any more. I would rather travel with a different carrier even it means loosing a day of work.

In total we were very disappointed with the business upgrade and what happened with my glasses.

If that was the standard of the business class cabin that was offered I would not have paid to be upgraded.

I am very disappointed with the flight that we took and the fact that I had to pay for a filthy upgrade and loosing my glasses.

Its sad but you have genuinely lost a whole family, who have visitors flying with you as well when they come to visit us.

I am not sure how you would resolve this issue.

Hope to hear from you.

Had a flight booked from London Heathrow on 15th September 2017 going to Kuala Lumpur and a connecting flight to Phuket.

Departure time was 10.25am
Flight number: MH3

- Flight was turned around back to Heathrow 3 hours into the flight due to a "medical reason"
- The reason above is a lie - plane was turned around due to an illegal immigrant being deported back to Malaysia who swallowed a blade.

The effects:
- the way he situation was handled was so poor
- Management had no idea what to say, were not apologetic at all
- The so called manager Stefaanie who was in a teal colour suit was extremely rude and unprofessional as a manager. She was shouting at me and other passenger who just wanted answers.
- she was more concerned about going home and finishing her shift rather than helping the passengers or the other staff
- we had to wait for anther flight 11 hours later than the original
- Missed the connecting flight
- Missed out on almost two days of my Thailand trip which messed up my transfers and hotels in Thailand
- A ten pound voucher was given to compensate which is absolutely ridiculous considering the amount of money we paid for the flight and the holiday in general.
- one of the passengers i was travelling with was disabled, has a leg problem so she can not walk very fast or stand up for too long.
- A young asian woman who was handing out vouchers told my family member to go sit down if she is disabled and failed to acknowledge her situation ( picture is included)
- due to one flight being delayed, one of the passengers i was travelling with had no vegetarian meals for most of the flights, one being the 13hour flight!
- Refused to give me any documentation to prove the flight was delayed which is ridiculous

I have included a picture of the manager who said he could not give me any information regarding any flights or documentation for my insurance.

I hope this gives you an insight into the situation and hope I will be able to get some compensation back due to this.
As this was my first time flying wit Malaysian airline, I will never be flying with this airline.

2nd October 2017 My E-mail address;
[protected]@gmail.com
My mailing address;
19 Macleans Pt Rd
Sanctuary Point
N.S.W Australia
2540
Phone Number;
02 [protected]

I write in regards to a recent flight on Malaysia Airline flight MH 0003 from London to Kuala Lumpur on the 28th September 2017. Accompanied by my carer Gordon McIntosh.
This trip was booked and paid for in full in February 2017 at Travel Centre Nowra, N.S.W, Australia. Which included reserved seating on all 4 flights along side my carer. This was confirmed to me by my travel agent and I had every expectation that this would be the case. Three of the four flights were as planned, but on the London to Kuala Lumpur leg of my journey the appropriate booked seating was problematic.
The following are the events in question.
* Check in confirmed our seating was to be 33 A & 33 C on the upper deck.
* In actual fact we were allocated seats at the rear of the plane on the lower deck not beside each other as my medical condition requires. They were two middle seats in different rows.
* on addressing the issue with the Malaysian air staff we were then advised that the seats that we booked and paid for in February 2017 were no longer available as we didn't reserve them which is not the case.
* We were offered seats 71H & 71J downstairs only to find when we boarded that the on flight media system was not functioning, so consequently what was already a long trip became even more arduous.
* Continued liaison with the flight crew advised us that we would be compensated in Kuala Lumpur for the inconvenience, only to find on arrival no such offer was forthcoming as they said they were not informed of the problem at hand, and were handed a business card to ring or E-mail in regards to the above events.
Our intent was to continue to fly Malaysian Airlines but this recent experience has been negative requiring further though on future travel plans with Malaysian Airlines.
Thankyou in advance
for considering investigation
of this matter.
Julia and Gordon McIntosh

Last Friday (29th Sept 2017) in the evening my wife and I went to Golden Lounge for having dinner and waiting my flight to South Korea MH 0066 time 23.30 pm. I had my pasta, rice with curry chicken and fruits. During boarding time I felt my stomach uncomfortable until the flight take-off. During 6 hours journey I had serious pain on my stomach and I cannot sit, move around and even sleep too. I asked for air-stewardess to have medicine but still useless because it still make me so pain. I had few diarrhea and vomit majority is curry chicken but it getting more worse.

Until 3 hours time there is a male crew check my situation and asking me lying down on the chair. I'm so grateful all the crew member care with me and make announcement is there any doctor inside the flight but unfortunately there wasn't one. One of the senior crew asking me and my wife go to business class lying down more comfortable. Once the flight touch down and the medical crew is standby taken me to airport hospital.

We had reported with doctor what we ate inside Golden Lounge and the doctor said is possible food poison. Please refer the photo as attached is the medical expenses receipt and medicine list. I hope that you can check what had happened with kitchen and investigate the matter. Thanks!

Dear Sir,
I am Menagah Raman
Regards to my flight Malaysian Airlines on the 25th September 2017 from Penang - KL - Auckland. Penang- KL by MH1155, KL - Auckland MH0131.
I checked in my luggage in Penang all the way to Auckland. Not only my luggage delay . It was mentioned at Auckland airport that my luggage will be sent to my address in Wellington the next morning which I only received next day late evening but to my frustration & disappointment wet damaged luggage as attached picture.

Kindly address the issue & do the necessary . I went thru a very hard time while waiting for my luggage yet received a delayed wet & damaged luggage .

Thank you
Menagah Raman
[protected]@yahoo.com
+[protected]

Hi,

I took the MH004 flight from KUL - LHR on the 29th of September 2017.

During the flight, I requested for snacks as it was a long-haul flight. The flight attendant was displeased and said that I could get the snack now but not anymore during the flight. He also requested for my seat number.

I have never felt so humiliated on a flight as I have never encountered such an issue with numerous airlines especially as it is a piece of cake. Is MAS that poor that you have the exact supply of food? I also spoke to some passengers and know that there are people who did not make it to the flight so I am sure there should be extras.

Before you might think that this is a small issue, remember that the flight is a 13 hour flight and we were left to STARVE for 9 hours. The fact that I should only be given a piece of cake is just a disgrace for such a big airline.

If this is the case, what difference is MAS from a low cost airline? I feel I have been ripped off the value of my ticket as I expected better service from MAS.

Thank you

I flew from sydney to Mumbai. We had to change the flight in malaysia. I flew with MH122 and changed to MH186. Malasyian airlines staff did not loaded our tv from MH122 to MH186. Due to this when I landed in Mumbai, was not able to do custom clearance of the tv. I live 300km away from Mumbai. Place called pune. My schedule is tight. TV landed in Mumbai on next day, now they want me to travel and do the custom clearance personally. The Malaysian airlines staff Mr Prasad told me they will do everything, I just need to transfer duty online to malasyian airlines account. Now they are saying we were wrong and you have to come personally. I can not go. It's Malaysian airlines mistake and they have to rectify it. I was very badly treated by Malaysian airlines staff in Mumbai. False commitments and misguiding. I will Sue Malaysian airlines. Hopeless service . I am approaching media with all email communications . Malasyian airlines reputation is at stake now with bad customer service.

My name is Michael Woods and my wife and I were passengers on flights on SaturdaySeptember 23rd at 2335hrs to Phuket via Kuala Lumpur. We checked two cases in prior to our flight and when we arrivef at phuket one case was missing. This case contained my CPAP machine which I need when I sleep at night as a medical requirement as well as all of my clothes and toiletries. Enquiries were made as to its location and we were not able to get an answer until Monday afternoon when a call from our concierge received the advise that my case was still in Melbourne. We received the case after midday on Tuesday. I spent in excess of $200.00 buying toiletries and clothes in the interim. This gross inefficiency, on top of the fact that your airline cancelled the flights to Darwin, that we had booked originally forcing us to leave our Phuket accommodation a day early so that our Northern Territory holiday was not effected. We now have more than 24 hours of travel and time in airports before we get to Darwin.
I feel that your airline should provide financial compensation and an upgrade to us for the upcoming flights to make up for my two days if stress about my belongings as well as the two nights of disturbed sleep when I didn't have my CPAP machine. I can be contacted on my email address,
mk.[protected]@bigpond.com or at our Graceland Resort in Phuket on
+[protected] room 2144.
I would not like to have to publicise this poor service on my return to Australia and have a detrimental effect on your airline.
Michael Woods

I want to try and get compensation for the flight that got cancelled from kota kinabalu on the 31st of August for no known reason that then resulted in a lot of expense to try and rearrange our other connecting flight plus food and drink for 12 hours. Plus when you cancelled you didn't carry over my wife's vegetarian meals into the new flights and the staff were extremely rude when trying to sort it out.

I was flying from Melboure to Dhaka and return from Dhaka to Melbourne.
With my parents on 25/9/17 on flight MH 113 and MH 129.
I had requested wheel chair for my parents. From Dhaka to Kulalampur, there wasn't any wheel chair and in Malaysian Airport they have received wheel chair but service was terrible. They were left unattended.
The food provided from Kal to Mel was spoiled. We had to go to doctor for treatment.

Booking ref no: P8GVEA
Name: Gurdeep Kaur
My mother is disabled, we book the flight from New Delhi to Kuala Lumpur, kuala Lumpur to Melbourne and from Melbourne to Hobart but my mother miss the flight due to the airlines negligence at the Melbourne airport, the Malaysian airlines has compensate by booking the flight on 28th September but she do not know anything about Melbourne . I am in Hobart at the moment, i tried to book a flight for my self tomorrow to assist her but have not got the ticket. This is your so called service. you haven't provide her the taxi voucher and haven't arrange any accommodation or taxi fare and she was not carrying any Australian currency. Some people help her to get a taxi to my friend's place. I am very upset at the moment because me and my wife took the day from work today and we were waiting for her at the Hobart Airport. It was a traumatic situation as my mother is disabled and a heart patient. I am going to arrange a taxi for her tomorrow's trip from my friend's place in Cranbourne to the Melbourne airport so please make some arrangements for her today's and tomorrow's trip payments or arrange any transportation at 8 am. Please let me know as soon as possible to avoid further delay or we will meet in consumer court.
Maninder Singh Khaira (Advocate)

I had submitted two compliants to [protected]@malaysiaairlines.com 3 weeks ago and have received no response, i had also submitted a complaint to gcccreservations team and got no response, you guys are bunch of theifs and lazy cows who sit and make yourself as useless as possible.

If you guys think you are useful, you should solve my complaint as soon as possible and i should also receive a compenstation for your errors.

case number : 01010-09/2017
case number : 03683-09/2017

Hi,
I booked flights with MA from Auckland to Medan via KL.
I messaged as soon as Auckland Airport had there fuel issue and was told all flights running to schedule, will be emailed if this changes.
Thursday I was emailed changes which made me miss my flight connections, I called call centre ([protected]) in New Zealand, very long hold which was expected, I was told I could not change my flights because Auckland Airport had informed MA the airline were not allowed to change bookings which I questioned because they can not do this but was told by call centre operator this repeatedly. Once call ended I called Manger of Auckland Airport and was informed they could not do this so I recalled call centre ([protected]) another 40 minute hold, speaking to second operator I told of my conversation with Auckland Airport, then but only then could I change flights to day earlier so making flight connections, was told I would receive confirmation email in 72 hours but please call back if not received, 72 hours later no email, recall call centre and I'm told wait another 24 hours, 24 hours later recall call centre and told wait another 8 hours, but having spent now over two hours on phone I said I'd wait on phone for confirmation email, operator May then said she had sent it and call ends. I check emails and she has sent the wrong flights! So I call back call centre for the 5th time and after 42 minutes finally have correct confirmation email sent. Firstly I would like to thank operator Sam for his quick and friendly dealing with my issue. Secondly I am very annoyed with the poor poor service from previous operators, lied to, incorrect emails, just trying to get me off the phone. Not once was I rude during these calls which was a very frustrating situation.
This is the second time Malaysia Airlines have changed my flights within weeks of my flights, last time causing missing of connections. This time I have had to spend over 4 hours on the phone dealing with terrible call centre operators and on hold to sort this out.
I will now have a 8 hour stop over in KL, I will make my connection but a long stop over during night hours.

Flight from London Heathrow T4 1025 A380 MH003 to KL connecting to Singapore on 17/09/17.

I'll list my gripes.

Plane business class interior was very tired. Stains on seats and pillows and blankets. Also they all smelt quite bad.

Films and TV shows in magazine as listed to watch not available on plane...

Navigation on the entertainment system quite poor. Have you tried looking for a TV show on there?

Food service was patchy at best and switched sides of the plane without finishing one side properly. I didn't get to finish my dinner as your staff forgot about my dessert.

I wasn't woken up when I requested for breakfast. They said they couldn't wake me. I asked à to be woken up, that means you have permission to wake me up otherwise I miss breakfast and sorting my body clock out.

Also. I think you request people complain this way publicly in order to lessen the frequency of people bothering to complain who might be shy about posting publicly. Why not provide a phone number or central email address for people to get in touch individually?

Won't fly with you again unless you can address these points.

I had to travel Bangkok from Manila via KLM with confirmed ticket but Boarding card from Kuala Lumpur to Bangkok was not issued and said that I have to re check in due to some software upgradation.
At KLM they had offered 22:15 pm Flight instead of 17:45 pm said that 17:45 is full.After lot of hue and cry airlines were ready to seat in 17:45 flight but refused due to check in luggage.
It was absolutely mismanaged rather nicely managed from your perspective but leaves a vey bad impression rather cheated by the Airlines of you reputation.

Hi Mas, i really disappointed how your marketing so fail ! i bought my ticket on during matta fair offer Business Class From KL to HK = RM 1812 x 3 = Rm 5, 436 . But today 24/9, your sell ur business class only Rm 1490 x 3 = Rm 4, 470 . It is Rm 1k different, so why we still need to purchased our ticket in your faiar with mas in purchased advance ? this is ridiculous for MAS !

Hi

I am very much disappointed with the malaysian airlines this [censor] behaviour

I fly every yr 3 to 4 times from sydney overseas in business class I have transferred my millage with you guys 330000 in 2013 but every time I try to make the bookings with you guys in the last 4 yrs I nevr got the bookings with you guys using my millage point my points were expiring last yr I have to pay more than $1000 to extend it for another 1 yr I tried agin this yr with you guys in july you guys did not had the setas I try with singapore airlines I allways get the bookings so I have been flying with singapore airline. You dont have enough business class redemption bookings. I tried to do the new booking to fly 4 business class tickets and spoke to nick on the 14th of sep he booked the flight and told me I need 847200 millage for the return ticket from sydney to london the booking ref no was
N9ix3y I told him I only have 330000 millage and I need to transfer more from my westpac account that will take 3 - 5 business days so can he hold my booking so the nick from the fiji call center said he is happy to hold till 18th and I can call back agin on 18th of sep to see if my millage has arrived if not they can extend the booking.

So on a good faith I transferd my millage on saturday. I rang on the 16th to tell them I have transfered my millage so it can become 847200 there I spoke to mr farz he said it does not show that in the booking I required more than a million points what I am telling is not true. So I asked to speak with the team leader and he transfered me to mrs simmy whom I explained it that the whole converastion she assured me she will speak to the team leader in fiji and to nick and will listen to the conversation I told mrs simmy that my booking is has a time limit till 18th can she extend the time limit in case the points does not come in and they can sort it out. Mrs simmy assured me she will exten the booking and she also send me the email in writting. And assured me she will get the team leader from fiji to call me back and she will also call me back on monday to see if the problem is been fixed.

If you check under my email address you can see all the correspondence and the complain I have sent it through [protected]@gamil.com I sent 3 emails to simmy for the update on my case on 18th of sep no reply I then call again the enrich no to speak to simmy I was transfered to fiji and I spoke to the person name bill and explain the whole situation he checked my booking and said its allready expired I told him about the email mrs simmy wrote it to me in which clearly says she will extend the time limit mr bill said well she lied and has not done it he also told me that nick should have given you the time limit till 21st of september with the same enrich points cos its a business class booking I wasted my 2 hours explaning to him. Mr bill assured me he will fix the issue and will call me back in 1 hour the time in sydney was 1 am that day I wited for his calla he never call me back.

So I called agin on the 19th of sep to speak to bill. I got indiana in fiji call center so I have to explain the whole situation again and asked to speak to some one in malaysia whom I can lodge a complain. Indiana told me she will see what she can do and she said she can make the new booking with the same amount of millage but cannot fly me back on the 9th of october back from london to sydney as the d class fare is fully booked so I asked her to speak to some one in the higher athority it was late agin on the 20th sep so she said she will write an email to mrs simmy to call me back and fix up this issue.

The next day on the 21st I called again and same thing the call will go to fiji call center and they will not help me in any way to speak to some one malaysia enrich acll center I called malasia international call it still went to fiji and I spoke to bill.

I asked him why didnt he call me back again he siad he is sorry he will put it to the team leader and he transfered the call to nick in fiji. I spoke to nick and told him I would like to speak to the manager higher than nick cos he is been lying and told me all the wrong information he said thats not true the points I required still the same I said I need to speak to his manager cos of him my booking is been cancelled and I have transfered this another 517000 points to enrich I want all my points returned back to me with the 330000 and refund of my $1000 and would like to speak to the higher authority he put me on hold for 50 min then he come back and said I can make you the smae booking with the same millage of 847200 for all 4 of us and he will wit till today if not arrived I call him again on the 21st and he will see what he can do to extend it.

I called several time of the day to see whats happening if my millage has arrived spoke to my westpac bank wrote couple of email to enrich and nothing happened finally the point arrives in my account roughly 9 pm sydney time I try to call malaysian enrich and I have been on hold for 2to 3 hours to speak to some I wrote 3 to 4 emails for some one to call me back no one call me back

Finally after waiting for 2 hours I got hold of bill and gave him my new booking no kswhws which nick made it on the 20th of nov. Bill put me on hold for 1 hour and he said there is an issue he cannot get the same point which nick qouted me. Its 2 pm here and he could not do the booking.

I am feed up with the malasian airlines for a very poor service for treating the business class coustomer I wasted 6 days and the stress to book my flight

I want to talk to the directer of enrich memer and want an compensation for my wasted of time and I want you to return all my milage points back to my credit cards

Nitin gupta [protected]

please see a blog of our last 48hrs with Malaysian airways. I am writing this whilst sitting in the Lost baggage lounge

First 48hrs of our holiday. Gerry booked a flight to U.K. to visit our children/grandchildren for my birthday. First time in 27 years we have gone away without kids. Very exciting!

12midnight flight. Unfortunately we have been delayed until 3.30am but still went out to the airport early as we were getting a lift with our daughter and didn't want our her driving after midnight.
Start: 11pm head to airport.
Midnight: Get to the airport, at least we can start with a coffee at Expresso coffee- a bit of a tradition over the years.
1.30am - informed we now have to stop in Melbourne to refuel and arriving in Malaysia 6 hours after we should have been there. But hey it's only adds 2 hours to our flight time - now 14 hours. It's not going to ruin our holiday besides it could be worse. 😊

4am: Nothing like sitting at Auckland airport at 4am, four hours into a delay with no plane in sight... and then a man who constantly sniffs and coughs comes and sits opposite you. Arghhhhh

4.30am: No information from Malaysian airways except the same message every 30-60 minutes - 'we will update you in 30 minutes with details of our new flight time'
5.15am New message - how exciting - we will be issuing meal vouchers for everyone in two minutes. Everyone rushes to queue up at the desk to collect there meal voucher.
5.30am - no meal voucher in site, a few people are getting annoyed with no information. I'm going to choose my attitude...I'm going to feel good.
5.45am- meal voucher - yippee... oops - Burger King or sandwiches that you saw in the cabinet as you passed through 6hrs before on the way to the gate.
Oh heck - let's be naughty we are on holiday - Burger King it is... with 200 other people. 5, 10, 15 minute wait. Check in with the staff- have you done this order...'Yes Ma'am' they are just doing it now. 20, 25 minutes go by. Check with another lady... 'excuse me have you done this order' .. oops, don't know how we missed it, we are just doing it now. Should have gone to Expresso coffee!

7.30am New update: Flight cancelled, please fill in an arrival card and collect your luggage! Have a nice day!
No reason given for cancellation- A passenger asked 'Can we please be told why it is cancelled?' Reply -'Due to the fuel shortage, they turned the planes engine off and now they have to manually start the plane. However no one has a manual start kit!
7.50am - fill out arrivals card at the airport, go through customs, do not pass go, do not collect $200!

8am- Go to Malaysian Airways counter - ask can we confirm what is happening. 'Malaysian airways starter kit is broken and Air NZ will not lend them their kit! 'We are short on hotel rooms so please go home and await a phone call, hopefully if we are lucky we will fly out tonight but could be tomorrow.' We received a taxi voucher to get home and back. Cost $240 one way.
8.10am - heading home in rush hour Auckland traffic.

9.30 arrive home

12.24 received a text. 'Hi there . This text is to advise you that your flight is now departing at 1700 this afternoon. Checkin counters will open at 1400 in zone c . Counters 308-312 . See you soon . Thanks for your cooperation. MH team'
12.25 reply to text. Please can we call someone to find out if we are still able to stay in Malaysia or whether we have to go straight through? Also advise if we can pay for an upgrade please. Reply- 'You will get that information at check in'
(Very helpful and informative)

12.30. Order a taxi and it arrives at 1pm On our way back to the airport. Here we go again!

2pm waiting at check in counters with the other couple of hundred people from our delayed plane.
2.15pm still waiting at check out counters, only people we are missing are the people that check you in!
After queuing for 15 minutes we are now told check in will now open in another 15 minutes - approximately. Ho hum

3.10hrs. Get through check out. After being told we could not have our 28hr stop over in Malaysia but had to go straight through to England on our original 2nd leg flight we asked if we could pay to be upgraded for the second flight from KL to LHR. We were told they couldn't do it at the check in desk but gave us a 0800 number to ring. After 1hr 6 minutes on the phone and being put on hold several times, once for 16 minutes. I was told that they couldn't upgrade us through there end but only the desk at Auck. Airport. Whilst they were on the phone we went back to the check in desk and they said they couldn't do any upgrades there end (only from Auck to KL, not from KL to London). Eventually Malaysia airlines, the lady from head office support who I was speaking to on the phone, said we would have to do the upgrade at Malaysia airport at there service desk. However when I pointed out that as soon as we got off the plane in Malaysia, we would have to go to our gate to catch our connecting flight she agreed 'we may miss our connecting flight!' Back to stale mate.
To top it all off we have been informed (by looking at the departures board) that our flight has been delayed again (5th time in 24 hrs) . They now hope to leave at 9pm (which is what the lady from Malaysia airlines, over the phone said to me when I rang, however I chose to believe the people at the counter who less than 5 mins earlier told me we would be departing at 5pm). I guess they lied. 🤥 The long and the short of it, we have been up for 34hrs (since 6am Tuesday morning), had 1 journey from Auckland north to airport in a car, 2 x $240 taxi rides from the airport to Auckland north and return (all within 12 hrs), 1 hours sleep, 5 delays, 1 cancellation, 28hr stop over in Malaysia taken away from us, lost our hotel booking/money in Malaysia, have a 24hrs flight ahead of us and no information updates from Malaysian airlines at our end. Just as well 'I get to choose my attitude' 'still deciding I am feeling Fabulous!'

4.10pm time for another coffee from Expresso coffee house

5.55pm man in front of me asked why we were delayed again. Answer 'because it's the official break of the workers that are needed to start the plane. Regulations say they must have between 5pm - 9pm break' Question 'Why did Malaysian airways not know this when they called several hundred people back to the airport to fly out at 5pm? Still feeling fabulous! 😬

7.45pm told we get to go to gate 15!

8.10 The crew board the plane. Feeling optimistically fabulous

Arrive Melbourne. Wait for 1 hour on plane for refuelling.

6.10am local time arrive in Kuala Lumpa. Stand for 40 minutes to collect our bag to find out they are not at baggage collection. We are directed to Lost and Found' who inform us that we are booked on the 9.50am flight out today and our bags are also on the flight. Once I show them our paperwork showing we are leaving on the 9.50am flight on Friday 22nd they send us up to level 5 and we are to fill out paperwork to cancel our flight today and request that our bags are taken off.
7.45am Once paparrwork is sorted and sorted we are told to go back down to the lost and found in arrivals hall at 9am (in an hour) to collect our bags.

9am Return to lost and found after being original refused entry by airport police who sent us to level 2. Of course at level 2 they sent us to level 3. After speaking with several more people we finally convinced someone to let us get back in through to Lost and found.

9.20am - lost and found, did not appear interested. Eventually got the man at the desk to ring someone, they said we would have to wait for the flight to go at 9.50am and then they will take the bags off and they will get them for us. Even though we explained we had already been through this at 7am this morning, been up to level 5 and then been sent down to collect bags at 9am he didn't care. He told us to sit and wait and 'they would bring bags when they find them.'

I travelled all the way from Sweden to Kuala Lumpur using KLM airlines. The connected flight from Singapore to Kuala Lumpur was a Malaysian airplane which took me to the KL airport. When I arrived, I checked in and I was ready to take my luggage, I waited for almost one hour and nothing was found. I went directly to the office where they can report missing bags until then everything was okay. The office was very messy and noisy with people speaking on loud speakers with workers. I was stressed out and asked the guy to help me with finding my bag. I was simply told that your bag hasn't arrived because we didn't have time to collect it from Singapore, one hour transit is not enough to bring the bags to the plane, which is very illogical. After I reported the missing bag, I was given a paper to follow up any updates about it but then I gave them a call the next morning to inform them about my phone number and the guy picked up the phone was very rude saying that why you haven't informed us when you reported and I said "I could not have done that because I had no phone number since I had just arrived" and then he said "You're too late and we don't know if we can bring the bag to you, you should come to the airport and give us the new number again. I got really annoyed and started to argue with him and he hanged up the phone in my face. The way that the guy treated me with is very unkind and never had this experience before. You should be careful at choosing your employees

I have been booked my flight from Kathmandu to Penang, transit in Kuala Lumpur. I am really disappointed with the services given. My fight from Kathmandu to KL keeps on re-schedule. First rescheduling happen on 03/08/2017, the initial flight is:
Kathmandu to KL - 12:20 to 19:20 (26th Dec)
KL to Penang - 23:20 to 00:05 (same day)
The flight from Kathmandu has reschedule to to 23:30 and reach KL on 27th Dec 06:30. But my connecting flight from KL to Penang is never change automatically, it is still schedule at 23:20 (26th Dec). I want to ask how possible I can fly to Penang on 26th Dec whereas I reach KL on 27th Dec. So, I have to call to change my connecting flight. Why the connecting flight is not change automatically? I totally don't understand about it. The worst part is the hotline is always engaged. I have to call for few days to change my KL to PG air ticket, and finally I am able to change it to 27th Dec 11:15. After that, the flight re-schedule second time on 23rd August back to the original time which is 12:20 (26th Dec). Again the connecting flight didn't change automatically, I already change it to next day (27th Dec morning), so I called and asked whether can change it to fly back on 26th Dec. End up the answer is cannot, but MAS will compensate me with 1 night hotel. But, I have waited for close to 3 weeks, till today I didn't get the reply about whether the free 1 night accommodation in KL is approved. so I called again on today 19.09.2017, and the staff said can help me to change my KL to PG flight to 26th Dec 23:20, she asked me to hold on my line so that she can amend it for me, but I have been holding the lines for close to 40 mins and at the end no one talk to me, there is no reply and nothing. I called from Singapore and do you think that this is fun? I have to incurred the expensive overseas call and at the end still cant resolve my problems. I am totally disappointed and frustrated with your services. no sense of urgency, keep on dragging and no decision / solutions is given

I hope that at least someone from MAS can call me back or email me and at least help me to solve my problem. My booking no is WU9DQM