Mango
Reviews and Complaints

Atm cash withdraws from another country i've never been to! Specifically sri lanka & kuala lumpur. (This also happened with my partner's card). They said they investigated & closed the case. I will be taking them (Visa) to small claims court... May become a class action lawsuit. My partner is an attorney.

I will not let this go... ($3k). If you have a similar complaint, perhaps we can team up to nail this scam. I will be suing for at least 3x my original claim amount. From what I read on just this forum, there are others with a similar situation. The more claims I can compile, the better pay off for all of us.

Mango, if u are real & listening (Even though I doubt it), your scam will be exposed!

I decided to order something from Mango online store and bought several pieces of clothing from them. I received my order in reasonable time and everything was great, but one shirt was missing so I called Mango customer service and asked about the missing item. They promised to resolve my issue but did absolutely nothing! Week later I decided to call again and they promised to contact me later. Another week passed and no one called. All the time they told me that everything was fine and I'll get my shirt soon, but nothing ever arrived! What a terrible place! Do not order anything from Mango online store!

Apparently I should have read this board before getting or using this card. I received a Mango card about a week ago. In the envelope was information about InGo, a check deposit app, stating that Mango supports this method of deposit. I used the InGo app to deposit my paycheck. InGo's process was quite simple it took about 10 minutes and the money was deposited to my Mango card. I had an item to buy on Amazon so I tried to use the card declined. I tried 2 more times, declined. So I called customer service at Mango. My card is suspended! I ask the reason for suspension, they don't know?!?! I ask to speak with a supervisor, there are none?!?! They will escalate my "concern". I call back about an hour later the same thing happens! They are also not able to tell me if the "escalation teams" hours so I can plan when I should expect a resolution. I call back today, same thing. The person I spoke with today however told mey don't work the weekend and probably not Monday (labor day) so Tuesday or Wednesday will be the earliest! We are talking almost 1000.00! HOW DO I FEED MY CHILDREN, MANGO?!?!

Flight was booked through the company on mymarket. Received a confirmation that flight departs at 6.50 am. I arrived at the counter to check in at 6.14 am. A very rude woman said that I am late and the gate is closed. I must go to the service desk for help because the flight departs at 6.40. At the service desk I was told that I must pay R500 if I want to get on the next flight at 9.00 am. There were at least 20 clients in the same situation at the desk. We called to speak to the supervisor, Sedibeng Lebethe. She told me that I was late and the gates close 40 minutes before departure. I asked why this was not communicated.The response was it is in your contact and in future you must read it. This is not communicated on the confirmation so her attitude and the aggression with which she addressed this was out of line. She also started to scream at some of the clients and eventually I told her to lower her voice as this is not the way to speak to clients. She is highly unprofessional, arrogant and aggressive. If this is your standard of"service" then I suggest you contact me to conduct customer service training as I am a training manager with a large national hotel group in south africa. If one of our staff members spoke to a guest in this manner I would ensure that she is disciplined and even suspended. You should be embarrassed to admit that you have such low level supervisors on your service desk.

Our flight was booked for 12:00pm on mango for Durban, JE235 only to find out it is delayed till 2pm and now facing an even longer delay till 5:15pm. You are costing us money, time, and potentially a big contract and your staff could not give a damn. Instead we are told to change our flight would have additional costs. We have witnessed flight JE259 to on time at 2pm and yet we are still stranded. There is no problem from your side to take money from us, yet you have a problem resolving this problem, refunding our money, book us on another flight without additional cost or even just given a reasonable and fair explanation. You do not deserve to be in business and now face the dilemma of not feeling safe on your flight.

For the second time in 6 weeks, Mango has "detected a security threat" on my prepaid card and has locked up my account. Both times, there has been no actual occurance leading to any fraud on my account, however it is one pain to try to get access to my money. When this first happened about 6 weeks ago, I was told that in order to access any money from my account I would have to plan ahead and call the agents in order for them to temporarily remove the hold. So clearly they can allow access (for 5 min. when you are in front of an ATM to withdraw what you can) but are powerless to actually address my requests. I spoke with supervisors both times who avoided answering the questions I asked directly. One question I had was what are the possible threats they are proctecting my account from, they were unable to answer in any way. I told them that as the customer, if I am declaring that there is no threat and would like the hold removed permanently, I should be able to do so at my own risk. This clearly was too much to ask and I will yet again have to wait for a new card to arrive (which I am sure will somehow cost me). The expensive fees, joke of security (at this point who knows what is actually happening), among other issues has motivated me to do something different than this!

Firstly, they took forever to ship my parcel...5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered...a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered...a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products. This website is going on my Banned List of Do-Not-Order-From websites that's for sure. Never again will I be a return customer.

Hi,
The email below was sent to Mango airlines yesterday after i had spoken at length to one of the people at the call centre. The call to the call centre had already cost me a considerable amount of money in airtime and i then used the email address which was found on their website. The cost of the flight has come off my bank account and there is a payment reference number which is proof of payment. The problem is i do not have confirmation of the flight being booked and according to Mango i will not be on that flight. The person that i spoke to at the call centre said i would need to provide proof that the money came off my account. I should not have to do this if they have already given me a payment reference number. Everything that this person at the call centre recommended was for me to do and nothing that he had to do. I am the customer and yet i have to pay to talk to him at the call centre, i have to provide proof of payment, i have to then email this to him but the email address that he supplied is incorrect. I then went to Mango's site and used the email address and sent them the email below which, so far, they have not responded to. The cheap flight is no longer a cheap flight because of the time wasted and the additional cost of trying to sort out my ticket which should be something that Mango should be doing and not the customer.
Here is the email that was sent to them yesterday.
Sent: 13 March 2012 10:47 AM
To: '[protected]@flymango.com'
Subject: Confirmation of flight
Please advise confirmation of flight details for my flight from OR Tambo (Johannesburg) to Durban on the 21st March. I booked a ticket for 21 March for R523 on 10/3/12, and paid via EFT - it has come off my savings account - but mango has not confirmed my booking.
The reference number on the payment was : SIDKDXNYL/16. Please advise if I am booked on this flight and send me confirmation of my flight on this email address as well as to my gmail address today. If you cannot confirm my flight then please cancel it, refund my money and R40 airtime, and provide confirmation that it is cancelled and proof of payment into my account. The same account that the money was taken from.
I will not contact the call centre again and I do not use call centres.
Your assistance will be greatly appreciated.
Kind regards,

I booked a flight with Mango 2 days ago
I arrived at the check-in counters 25 minutes before departure and i was refused my boarding pass because apparently check-in was closed. When i mentioned the time and said that there was plenty of time before the plane even left i was told that this flight didnt have much passengers therefore they closed early and couldnt wait for anyone else. Since when does a passenger not have a say because there were few passengers onboard?
Whether there's one one or 10 passengers that's boarding a flight, we all have an equal right to get on that plane because we all paid.
There were 4 passengers left behind that day because some staff members wanted to leave early and ofcourse we were told that nothing could be done and that we lost our money because "we should learn from our mistake and not be late" even though we weren't really late. While i agree that 40 minutes before departure is the check-in time, we cannot control traffic and road works and not everyone has time to waste, sitting in an airport 2 hours before your flight. Some of us have things to do. The people at the boarding gates were willing to let people go through if you had your boarding pass but thanks to a few incompetant lazy workers, we didnt have ours
Mango has lost 4 customers and possibly more because alot of people will be hearing about this incident.
Trisha