Markham Acura’s earns a 3.7-star rating from 3 reviews, showing that the majority of luxury car buyers are satisfied with their vehicles.
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Stolen property
My first mistake was taking my car to the dealership for servicing. But because I needed to do that in order to preserve my warranty, I was stuck with it. I brought my car in for a routine service job (scheduled maintenance). Came back to pick it up 8 hours later and found that my GPS, which was hidden in the arm rest had been taken. After speaking to a useless Service Manager, who assured me 'something would be done' failed to get back to me after a week. After a scathing letter to the President of Acura in Markham, I was told that 'there is no way one of their people would have stolen the GPS; the technician that serviced the vehicle is a senior mechanic, and would never do anything like that do jeopardize his job'. So with that response, they immediately rejected my request to have the unit replaced. I have vowed never to return there and I strongly suggest everyone restrain from going there. But if you have to, I would suggest having them sign a waiver that acknowledges all the contents in your vehicle. Dumb ### at Acura in Markham...
Sorry - I don't know why the posting set the country to India. Acura in Markham is located in Markham, Ontario, Canada.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
I dropped off my car at Acura in Markham on Jan 5 for oil change. When I picked up my car, there're some paint scratch on the driver side door, few inches below the handle, horizontally, and around 3-4 lines. I took some time to inspect it and see if it's just dirt. I feel it with my skin and some scratch came off. When I see it sideway, I saw a dent. I went back to the dealership immediately and told the service advisor about it. He took a look and said the car (white tsx) was dirty when I dropped it off so they couldn't do anything about it.
Long story short, the rep was willing to polish the paint. I asked him how the dent can be fixed, he told me to come back on Monday (Jan 7) for an estimate. I went on Jan 7 and called him back on Jan 8. He said the dealership is not going to do anything. I asked to meet with his manager and I met him today (Jan 14).
As you may expect, the manager said the same thing and wasn't willing to be responsible. He said his employee (the service rep) wasn't in and therefore can't really debate, so I told him I would come back again tomorrow morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dent found after service in Acura in Markham!
I dropped off my car at Acura in Markham on Jan 5 for oil change. When I picked up my car, there are some paint scratch on the driver side door, few inches below the handle, horizontally, and around 3-4 lines. I took some time to inspect it and see if it's just dirt. I feel it with my skin and some scratch came off. When I see it sideway, I saw a dent. I went back to the dealership immediately and told the service adviser about it. He took a look and said the car (white tsx) was dirty when I dropped it off so they couldn't do anything about it.
Long story short, the rep was willing to polish the paint. I asked him how the dent can be fixed, he told me to come back on Monday (Jan 7) for an estimate. I went on Jan 7 and called him back on Jan 8. He said the dealership is not going to do anything. I asked to meet with his manager and I met him today (Jan 14).
As you may expect, the manager said the same thing and wasn't willing to be responsible. He said his employee (the service rep) wasn't in and therefore can't really debate, so I told him I would come back again tomorrow morning.
This is no other feedback than what you see most available on all the sites. This is related to my recent horrible experience with Markham Acura for a new Acura MDX Car, never buy car from this group as they have all the bad business practices to lure customers, Ethics is way out of reach and nothing near to customer service you can expect from these guys, stay away is my honest advise... you are better off going somewhere else ...
Sherway Acura. Queensway. I brought my car in for an inspection for a squeek noise. I specifically advised them where it is coming from and that all they had to do was drive 1 in the parking lot or push the car a little to hear it. They took 2 hours and 5 km on the car to confirm that. They did not belive it. After they charged me $180.00 for straightening a piece of metal. All they can say to me that "ITS A STANDRARD PROCEDURE".
I even have extended warranty on the car. Did not cover it. First time experience, and last. I would bever buy an ACURA AGAIN.
I had my 3.5RL repaired at Markham Acura in June/07. After I pickup the car and I found the front passenger door has a big dent. I had submited the incidence in Acura customer survey, but no response... what a waste of time for customer satisfaction.
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Overview of Markham Acura complaint handling
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Markham Acura Contacts
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Markham Acura phone numbers(905) 948-8222(905) 948-8222Click up if you have successfully reached Markham Acura by calling (905) 948-8222 phone number 0 0 users reported that they have successfully reached Markham Acura by calling (905) 948-8222 phone number Click down if you have unsuccessfully reached Markham Acura by calling (905) 948-8222 phone number 0 0 users reported that they have UNsuccessfully reached Markham Acura by calling (905) 948-8222 phone number
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Markham Acura address5201 Highway 7 Markham, Markham, Ontario, L3R 1N3, Canada
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Markham Acura social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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