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I went onto the website and I can no longer see my points I have, which is over 15, 000. Also I do not see a place to enter my pack codes. What is happening? I am trying to build up my points for something good. Where are my points? I have spent alot of time entering pack codes, watching videos and doung whatever else it takes to build up my points. This is ridiculous. You dont even send me coupons no more and tje ones you do for mobile coupons do not work, so this is useless. Im going to find some other kind of cheaper cigarettes if I cannot get coupons no more or be able to enter my point and get rewards. I havnt gotten any coupons from you people in months. I go on the website now and enter all kinds of pack codes, so you figure I buy marlboro cigarettes anyway, so you dont send the coupons no more? Is this how its gonna work? I'll find someone else that will send me coupons and someone who appreciates my buisness.
I just went in and have around 12000 points. Was going to enter more codes and same thing. Cant find the page!
Me too I have 21, 800 points. Gone...
I have not been able to long on to my mobile app for about a week but can log into my app on my lap top wtf is going on I need my coupons and use my mobile coupons
I’ve had the same problem, I don’t use the app though- save the page to the bookmark on your phone.
Sometimes I still have problems with getting in and have to do the password/ username BS, it’s usually when my phone does an “update”...
I've been a member of the rewards program for several years. All of a sudden when I try to log in I am you treated like I am unknown to you, and you want all types of personal information that I originally gave you when I joined. Then after I put all the info in, the page hangs up and nothing happens. What the hell is going on?
shipping is terrible. please ditch UPs innovations i think they lose more than they deliver
please ditch UPS innovations and get a different delivery method. maybe offer electronic deliveries on gift cards
I ordered to visa cards with my rewards, they say they have tried shipping them out twice, which I never did receive at all and the last time I called they said they will not do a third try, I have been a member for many many years, and now all of a sudden I can't receive the rewards I deserve ever since I moved I can't get my rewards, but I was still receiving the 2 dollar coupons, bunch of bull, bet they never put my apartment #.
Same thing happened to me. I ordered one $10 reward on September 1, another on October 2nd. I just got a response that they shipped one of them on October 4, and again in January. I have informed delivery with USPS and can prove they did not ship them toe. They don't even acknowledge the second card I ordered when I send them screenshots of the two orders. They are either very stupid or the whole thing is a scam. I remember ordering rewards 20 years ago and they actually came without needing to enter 100's of pack codes into the app. I'm am angry at this point.
I have had the same issue. I requested a $20 gift card in March and never received it. I contacted the Marlboro support group and they stated they would send it and I should receive it in April, I received an email stating it was shipped, I never received it. I called their support team and asked for a manager, she stated they would ship it. I explained that I did not have the confidence that I would receive my $20 gift card and asked if I could have my 13,300 points to request something else and she told me that they cannot add the points back to my account. So basically, I used 13,300 points to receive nothing.
How do you see the resolution to complaints or are they ever resolved
Requested a $20 gift card I selected using my rewards points. I redeemed my points in March, never received the Visa Card. I called customer service, they stated they would reissue it. I received an email stating that the gift card had been shipped the beginning of April. A month later, no gift card has been delivered. I called and asked for a supervisor, they stated that they would ship the $20 gift card. I explained that I was not confident that I would receive the gift card and asked if I could have my rewards points put back on my account. She stated that they cannot reissue the points and that their customers are just out of luck
This is horrible customer service, and their procedure is not justifiable. Marlboro should be held accountable for not providing the product we used are rewards points for and should be held accountable for not returning our points that we earned on their website.
Just know that when you use your points you may never receive the item you selected and you will not receive the points you used back.
Same exact problem
So I put in exactly 13,500 pts to get the 3 in 1 brumate cooler cup, upon selecting this item and submitting it, the app changes my selection to the slim can cooler...and you think Marlboro did anything about it? Hell no. And for that I no longer use their tobacco products...I'm not back to American spirits. And to charge $800+ for a $25 product is crazy...better step up your game Marlboro or your soon to be on the chopping block.
I also cannot, or do not, see a place to enter my pack codes anymore...it takes me to a page to sign up for mobile...don't want it nor will I download, (with all the ads that go with it)...this "missing place to enter" was "down many weeks" ago...and I have 3 months(+)on codes to enter and now it's disappeared...damn you marboro
went to the website to collect my daily 50 points and all my points were gone-said that my state was not participating in the program-what the heck! this happen to anybody else? I had a lot of points built up
Yes. It ended.
But along with that program there were so many other things that ended… such as “being offered a monthly promotional item”.
And, in the past items you were fortunate enough to have the chance to choose, receiving them will never occur.
So now you may possibly receive 3000 points for entering 30 codes. A few more points if you watch those absurd videos.
You can purchase digital coupons that can be used for lowering the price of your choice in cigarettes.
But, “buyer beware”, if you chose to actually use them in the catalog, where they’re placed in charge of the seemingly impossible task of their crappy team actually packing the item purchased and making certain that you WILL be receiving it.
In short: The program is a one star program designed SOLELY for getting the consumer better prices on whichever brand they smoke, only after “Flying through Hell and pissing on the devil”.
Much luck to you!
I ordered a $10 visa gift card back in August 2922 it is now January 2023, when I call to inquire about it the workers answering the phone acts lazy as though they don't want to do there job. I have called sent email with no avail. I have been smoking marlboro lights over 10 years I think it's time for me to change my brand and oh I forgot to mention they took my points and no visa card!
Wow, ive been waiting for my $50 Visa Rewards cards since October as well. I can’t believe how many people on here having the same problems unreal!
Seems like they are not giving the product to anyone. I order a blue tooth speaker and I didn't received it. Customer care says that the product is unavailable and I won't receive the product and my points cannot be used. Waste of time.
I also ordered that with my points after waiting a month I called and they tell me it’s out of stock yet I have a tracking # this is the 3rd time with them doing this to me… I’m sick of it
An absolutely worthless program that deceitfully reels people in. I've been waiting for an order I placed for two months now and when I requested that the order be canceled and my points restored, I was informed that they are still waiting for the item to be approved for re-stocking and since it's final sale, i cannot request for cancellation. This is even if the item is NOT available and they can't determine if it will ever be. It's an absolute scam and complete waste of time.
So I am so upset with this program. I get absolutely no help online or over the phone when calling for the past year and a half over 3 visa gift cards that NEVER showed up. I was all about this program, but not since. I have spoke to supervisors and no rerun calls . It’s not even the fact of the gift card as much as it is the principle. I ordered 2 $20 and 1 $10 gift cards and I have always received almost all of my other orders but never the visa gift cards.. they even have tracking numbers, that I hsve begged them to research but that do not provide me any details. I would gladly except my points back so I can chose something different but nobody cares is how it feels. I am just glad there is somewhere I can try as a last ditch effort before changing brands all together. This has waisted so much of my time and is beyond frustrating.
Spent my points for 2 $20 Uber cards.
I received the cards with no money on them.
I called Marlboro customer service and they are absolutely rude and say just about anything to get off the phone... example: A supervisor will be calling you back., We will be mailing out new cards etc, etc..
I am surprised that any of the higher ups at Marlboro haven't taken any steps to investigate the culprits stealing from their customers.
I am very disappointed with Marlboro and I no longer spend any of my valuable time with their Rewards program.
I'm quite surprised that a big company like Marlboro hite such bad customers service reps to handle the phones it's just unbelievable.
I went to the website to enter my pack codes and was not given an option to do so. Has the program ended? Please contact me at ken11@zoominternet.net or [protected]. Thank you for your time.
Ken Simmons
Hello does anyone out there smoke them MARLBORO BLACK GOLD CIGARETTES when on the inside of them MARLBORO BLACK GOLD CIGARETTE BOX is a UNUSED MARLBORO REWARDS CODE that I currently DO NOT GOT NONE of to have and use and PLEASE email me what ANY UNUSED MARLBORO BLACK GOLD REWARDS CODES to my email of Reevwll@yahoo.com ok
Even as a shareholder, It's time to submit info to Attorney General of your state. It seems that Marlboro is scamming it's customers. A class action is the next move. Sadly Marlboro don't care , this issue about the rewards program is just another lawsuit in a line of lawsuits
We should have none from looking at what they are selling. How can they be reputable? They got rich off of cancer sticks..