Marshalls’s earns a 1.4-star rating from 305 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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Lack of customer service - blatant bias
Today, 6/8/2021, @ 6:50pm The greeter at the Owings Mills, MD, location did not greet us or acknowledge us when we walked in nor did she say anything to us or acknowledge us as we were leaving your store. However, the person who happened to be a different ethnicity than us, but was the same as the greeter, who was directly behind us got a acknowledgement of...
Read full review of MarshallsLucas luggage
I bought a Lucas suitcase from Marshalls in Boise, Idaho in April 2021. I used it for the very first time this weekend. When I saw my luggage at the baggage claim when I came home yesterday I was livid. 1 of the 4 wheels was completely missing exposing the inside liner of the suitcase. 1 of the others wheels was so completely damaged that the plastic all around the wheel was completely cracked. Needless to say this suitcase can not be used again and it is completely unrepairable. We originally bought the suitcase for our upcoming trip to Hawaii where we will celebrating our July wedding as well as spending time with my active-duty Soldier daughter and her new baby as she is due in August. So now instead of using that money on our wedding or for our new granddaughter we get to buy a new suitcase that will not be Lucas brand! I am terribly disappointed and upset that this happened.
Desired outcome: full refund
Privacy violation
On Monday May 17th, 2021 I walked into the Bay Area Marshalls in Webster, Texas and was asked if I had my COVID19 vaccine. I stopped and looked at the young man working the door and asking me the question & also noticed everyone staring at me. The young man continued to press until I answered him in which I stated "no" (I now know that it wasn't a question I had to entertain). He continued to inform me that Marshalls does not allow unvaccinated, unmasked individuals into their store. I still shopped at the store that day without a mask, but would love to let it be known that this particular store has no problem with publicly violating customers privacy against the law.
Double charge for merchandise I return
On May 27, 2021 I purchase 3 item at Marshall in Florissant, MO. I return two items and the cashier gave me cash but did not give me my receipt she place it in the drawer. I return to the store to get a copy of my receipt that she staple together spoke with Manager Donna who tried to give me the receipt but unsuccessful my debit card was charge for $43.96...
Masks
I have been to several Marshall's in Fort Worth. I live by and shop at the Marshalls in Lake Worth Texas. I have not had to wear a mask at all the ones I have shopped at. Today my husband went to the one in Lake Worth just like we always do but today was different. As he entered the store so did several other people without masks and today were told that...
Read full review of Marshalls and 1 commentCustomer service
Yesterday while at the check out, the cashier told me that the baby's decorative pillow, the one that had the white sticker, was not the correct dept., and went to check with the manager I guess, came back and said that it's not $2.99, but $4.99 She was rude, and when I said that it's not the customers fault that, that someone had attached the wrong label...
Read full review of MarshallsVery poor customer service
I spent 2 hours shopping at the Marshalls located at 8249 W. Golf rd in Niles Illinois. By the time i got to the changing room it states it is temporarily closed. Because I selected over 50 pieces of clothing. I decided to just try on sweaters over my clothes with my mask on the whole time. I was cornered by 2 employees telling me that the changing room is closed and I cannot try on sweaters over my clothing because of covid. The white blonde approached in a very cunning tone. I explained that I have many items and cannot buy them all. That the items I am trying on are only items that I can put on over my clothes and I intend to buy many pieces. The rep told me I cannot. I told her ok, I will leave everything then. As I was leaving 2 more reps came charging at me as if I committed a felony. I am fully vaccinated and do not understand the logic that everyone can touch every item and not sanitize it, but if I try a blazer that is not allowed. I will never shop at this store again, and wanted to remind MARSHALLs that this is what kills brick and mortar shops in America. Also, I have spent thousands of dollars at your stores and be treated so rudely and aggressively is uncalled for. Please train your staff on proper customer service. As you see your shop only gets 2 stars out of 5. I took a video as well to show that your store was EMPTY the whole 2 hours I was there. This incident was absolutely unnecessary and I will be happy to share this story with everyone I know and every social media platform.
Desired outcome: Train your staff on people skills and proper communications with customers.
The new way of organizanig the shoes .
Most of the shoes are missing the top of the box.
If i spend more then $40 on a pair of shoes i expect an intact box .
This way of merchandisang started about 3 months ago .
Marshalls has to stop cutting the top of boxes .
Desired outcome: Keep the shoe boxes intact . Dont cut the shoe boxes.
Service
Filing a Complain regarding unacceptable service and not "customers friendly" attitude of store manager Espi at 5507 Hollywood blvd #S-B, Los Angeles, CA 90028, ph# [protected] My second visit to this location and nothing except negative experience!. Store manager Espi is unprofessional and rude not just to customers but store employees as well. I hope it will get a Regional management attention.
Read full review of MarshallsService
I love going into Marshall's in Tigard Oregon. They are NOT allowed to detain shoplifters. Load up your cart and just walk out! So easy! One employee stepped in front of a cart that was getting ready to exit the store. She pointed out the checkout desk. He ran the cart into her and continued out the door without paying. The employee was fired!!! Yet, the...
Read full review of MarshallsManager issue
My Daughter Yanis Rivera works in Marshalls in Methuen Mass. Yesterday on 4/3/21, she had an issue with Jessenia, one of the managers at the store. Previous to this incident, there was an incident where Jessenia, was very rude to her, but as my daughter explained, It got resolved. Yesterday Jessenia decided to continue bringing up the issue and made a scene...
Read full review of MarshallsManagement
My daughter works at the Petoskey Marshall's. She's probably in the top 3 employees that dresses normal. She keeps getting dress coded. This is getting ridiculous, seems as if there is a personal vendetta going on here. I bought the majority of her clothes, so I can guarantee you they are just fine. Her attire is very plain, but appropriate and she has been dress coded at least 3 or 4 times. Even though the girl at the door greeting has a stupid winter knitted frog hat on EVERY DAY. The girl that rang up my purchase had skull and cross bone old faded legging on, with a graphic tee that was too small for her, and a dirty looking hoodie tied around her waste with blue hair. Very unprofessional looking and trashy for a front of the store worker! She got this job to put herself through community college and maybe they should provide uniforms! I have attached a picture of today's outfit that she was told was "unprofessional". Maybe this is a big reason they can't keep employees, bc they treat them like garbage! And on a side note they NEVER have enough cashiers and she has asked to be trained on the register and they said yes, but five months later they still haven't trained her. What are the options for filing harassment on the Petoskey MI store, bc I've about had it?!?!?
Desired outcome: A SOLUTION!
Customer service
I was shopping today, and come across a yellow stickers sale, most items were super cheap. When at the register, cashier named Alex, a young man, also his name tag said "coordinator" below the name was inspecting every item, peeling stickers, especially pair of pants, which were marked down to the $1, he said that it looks like sticker doesn't belong there...
Read full review of MarshallsDisabled shoppers
I am a handicapped person with a LEGAL ACTUAL service animal. The Marshalls on S Maryland in Las Vegas allows anyone to walk in with an animal. They bark run around and employees and managers say nothing. I called manager, he was rude and attempted to tell me the law. That he cant ask when in fact there are 2 legal questions they can. Stipulated by ADA (on website)noted by Dept. Of Justice. I have to worry that my service dog could be attacked? I also love they enforce a mandate for BS masks because of "germs" but allow any schmuck to bring an animal that has been God knows where. My dog is vaccinated to the HILT because I have to take him everywhere! I love how a LAW by the ADA is completely ignored. I dont blame the animals just the ignorant owners and workers. My dog gets attacked its open seasonon TJX and Marshalls.
Desired outcome: LAW FOLLOWED!
Employee
A worker Noellene Valle at Marshall's Tucson az spectrum location, called me the customer a [censored] and tried to fight me cameras captured it all so please look at them. This is inappropriate whatever the excuse is this is no actions a employee should be doing it is wrong and unprofessional especially in front of other employees and they didn't stop her, families and kids watched.
Read full review of MarshallsRacial profiling customers
I've shopped at the Marshall store located at Baltimore Inner Harbor ever since they opened their doors several years ago. I stopped shopping there since I noticed that they are trained to racially profile black or brown people as potential shoplifters if you shop at this specific store. They have undercover people follow you around the store and then today...
Read full review of MarshallsThe manager
I am writing, because I have been kicked out of the Marshalls store on Market Street in San Francisco, CA, several times over the past 3 years for no reason, and no explanation has ever been given to me. I believe she may be the manager at the Market Street location. She is Caucasian, I think. She has straight, brown hair. One day I was approached by thi...
Read full review of MarshallsRacial discrimination
Around 1:30 pm, Oct 23, 2020 Marshalls at Eastern Blvd Las Vegas, NV. As I was looking at a recliner sofa, As I opened the manual recliner, an associate immediately and hurriedly came close to me and closed the recliner. I felt so discriminated as I am a petite Asian. Would they do that if I was a petite and White? This is an obvious case of discrimination!!!
Read full review of MarshallsNot enforcing social distancing
On Sunday, June 28, 2020 at 12:25 I visited the Marshall's/HomeGoods store on Old Country Road in Riverhead, NY. This was my first visit since the store reopened from the COVID shutdown. While customers were social distancing while shopping the line to get up to the registers was a nightmare. I observed no one on the line keeping a six foot social distance...
Read full review of MarshallsCustomer service
I have been wanting to do this for a very long time but didn't want to but after today I knew I needed to because I feel so bad for your Marshalls on Kirkwood Highway in Delaware employees. I am an avid shopper in all your stores in Delaware. The customer service is great up Concord Pike, Dover is awesome and Home Goods in Dover as well. Nice...
Read full review of MarshallsMarshalls Reviews 0
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Overview of Marshalls complaint handling
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Marshalls Contacts
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Marshalls phone numbers+1 (888) 627-7425+1 (888) 627-7425Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone numberUnited States+1 (800) 646-9466+1 (800) 646-9466Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone numberCanada+1 (905) 405-8000+1 (905) 405-8000Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone numberHead Office, Canada
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Marshalls emailscontact@marshalls.com100%Confidence score: 100%Support
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Marshalls address770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
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Marshalls social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 27, 2024
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