Mastercraft’s earns a 2.2-star rating from 24 reviews, showing that the majority of boat owners are somewhat dissatisfied with their vessels.
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SING AGREEMEN/ PAY SEARCH FEE FOR ASSISTED OF JOB SEARCH
i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company is registered to to give this services. attached please find the letter i received and agreement i should sign and return to the said and company together with a...
Read full review of Mastercraft and 8 commentsLifetime Warranty
Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only used once, that's when the ratchet head stripped.
I decided to take it back to Canadian Tire for a exchange seeing it had a "lifetime" warranty but was declined at the customer service counter seeing I no longer had the receipt. The packaging clearly indicated a lifetime warranty however the manager told me a receipt was needed in order to validate the warranty. After spending $75.00 plus tax their so called warranty was crap and so was their wrench!
Please think twice before purchasing anything from Canadian Tire which specifies a "lifetime warranty" because this is clearly false advertisement.
The complaint has been investigated and resolved to the customer’s satisfaction.
need new foot that holds sandpaper
can't get parts for 5 inch random orbit sander. Need new "foot' that holds the 8 hole paper sanding discs in place
The complaint has been investigated and resolved to the customer’s satisfaction.
Same problem. I bought the Maximum model thinking it would last.
Not made anymore
At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill Sets, one for myself, and one each for two sons. Each set has had little useage and are, however, now required as we are starting to build a summer home this coming spring. We find now that the batteries will not retain a charge and upon checking at...
Read full review of Mastercraft and 10 commentsMastercraft Reviews 0
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Overview of Mastercraft complaint handling
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Mastercraft Contacts
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Mastercraft emailsemail@mastercare.mastercraft.com100%Confidence score: 100%Supportphil.walker@mastercraft.com93%Confidence score: 93%tim.oxley@mastercraft.com93%Confidence score: 93%financewill.furze@mastercraft.com89%Confidence score: 89%
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Mastercraft addressMasterCraft Boat Company 100 Cherokee Cove Drive Vonore, TN 37885, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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I am glad you made us aware of this issue, but for your own good, always save receipts even if it's just a picture on a memory card in your phone.
A receipt should not be required if a product has a lifetime warranty, period!
This is a business practice sham used by many companies and something should be done to stop it.
Let's face the facts. Companies place "Lifetime Warranties" on products to encourage or entice us into buying their products, not because the product is better or will last a lifetime. Rather, they're aware that many customers will loose the receipt and they will not be liable to replace the "Lifetime Warranty" product should it fail.
No it's not...the warranty will be honoured if you have the receipt. In fact the receipt probably has the warranty stamp. This has happened with us as well (different product). We located the receipt and we got our product exchanged.